Resolved Video Slots Get Beat by Mollases in a sprint to help a Clients Missing Payment

[hubbadubbadingdong]

So I tried to deposit on VideoSlots 3 days ago Using Flexepin and would not accept code; then suddenly my codes are used .

No point going to VS just yet, sadly when payments go sideways they are one of the weakest casinos to deal with and if you don’t feed them the exact information and pre-verified you will end up waiting for week.

One day later - I get Confirmation , Serial number, time they accepted , the internal reference they have it in their own systems so they can look it up. Not surprisingly this is STILL NOT ENOUGH FOR @Team.Videoslots

Although the information i provided is from Flexepin directly They also require Flexepin to contact them

***Side note @Team.Videoslots or at least the Payment division have a live link into the Flexepin network an adding the info i have provided via Flexepin would show the deposit I made and easily reconcile the imbalance - Imagine being an online service that can’t use other online services….. Sigh

Day 3

I’m doing the heavy lifting here , I get Flexepin to contact @Team.Videoslots DIRECTLY - They confirm they see my deposit and are happy as they have someone holding their hand looking at the same portal they could of viewed yesterday using the references I provided already

SO GAME SET MATCH RIGHT - The actual Video Slots payment employee has been satisfied and will be crediting my account as that’s what they told the payment provider !! Yay.

Wait …. hold on this is VideoSlots …..

Here we are I contact them 6 hours after they told payment provide they would credit my account - No credit , @Team.Videoslots ignoring messages and standard chat telling me they still have many more checks to do and to GET THE REFERENCES from Flexepin (the ones i gave them 3 days ago)

@Team.Videoslots Really ? Really What’s the hold up ? Is it because i wanted an explanation to why it failed and if shows you are at fault i wanted something in return as goodwill for having to chase you guys down , which you agreed if it was an error your side and this is the case

WHATS THE HOLD UP ?

 

[Team.Videoslots]

Hi @hubbadubbadingdong ,

I am looking into your case.

Kind Regards.
Team Videoslots.

 

[Team.Videoslots]

Hi @hubbadubbadingdong

We have sent you an update regarding your case, please check your DMs.

Thank you.

Kind Regards.
Team Videoslots.

 

[hubbadubbadingdong]

Ok Going to open this up to a vote as i’m smashing my head against a wall, a really Thick one

This is verbatim the email I got 8 hours ago regarding my case

“
Hello
Thank you for reaching out.

We've confirmed with VideoSlots that the deposits were successful and have instructed them to credit your account now.”


So please use your best smarts and big brains what does the above paragraph MEAN TO YOU - What does that cryptic paragraph mean …….?

( A ) The whole issue is resovled and you will see the credit on your account soon

( B ) This means VS still requires more information from Provider case is not closed

( C ) This is Just for you and has nothing to do with Video Slots

( D ) This clearly has nothing to do with a resolution and nothing to do with credits

(if it’s the last one - a future career at VS could be in your future….. - I’m not even joking that is @Mr Wild @Team.Videoslots Response - I don’t think any adults work the weekend there )

 

[hubbadubbadingdong]

Ok I got the message 16 hours ago that it was with the “technical team” and they were adding the missing $40 and spins - Still don’t see anything as yet @Team.Videoslots @Mr Wild

Much longer ?

 

[Video_Poker_Pro]

It feels like im reading Stephen King book.

 

[DreamRJ]

This is a farce considering it is VS - They used to be great but then they went really really downhill. That is the main reason also why I chose to quit gambling.........

I hope you get it credited soon and they give you a goodwill gesture too. Cos this is a disgrace really. Keep us updated

 

[hubbadubbadingdong]

This is a farce considering it is VS - They used to be great but then they went really really downhill. That is the main reason also why I chose to quit gambling.........

I hope you get it credited soon and they give you a goodwill gesture too. Cos this is a disgrace really. Keep us updated

Most laughable yesterday was Payment provider confirming and sending all documents by 12; with VS employee , then VS telling me the provider had not contacted and took them another 8 hours to catch up

Then yesterday 9:30 am I am told Tech team “working on the credit” (you would think adding $40 don’t require a WHOLE TEAM -yet here we are a mere 20 hours later STILL NO $$ and dead air from @Team.Videoslots

 

[Team.Videoslots]

Hello hubbadubbadingdong,

We're very sorry for the waiting time you've experienced. There is unfortunately still no resolution to your missing deposit issue yet, but we're working on the case and hope to have it resolved soon, with any funds missing added to your account balance.

In the meantime, we hope for your continued patience and understanding.

Kind regards.
Team Videoslots.

 

[hubbadubbadingdong]

Hello hubbadubbadingdong,

We're very sorry for the waiting time you've experienced. There is unfortunately still no resolution to your missing deposit issue yet, but we're working on the case and hope to have it resolved soon, with any funds missing added to your account balance.

In the meantime, we hope for your continued patience and understanding.

Kind regards.
Team Videoslots.

So provider has confirmed with payments the technical team needs to add $40 and no one is competent enough to add $40 to an account ; SERIOUSLY That’s VS answer ?

Ok so pray tell why is this so tough ?

Do you need me to deliver some more milk, Cookies and crayons for your office so you guys can get elbow deep and solve this impossible task of adding $40 credit to an account ?

@Team.Videoslots @Mr Wild Do you need an adult ? To help add $40 an 150 free spins ?

@Casinomeister or @BitStarz Can you go babysit VS sounds like they need to borrow an adult they have forgotten how Casino it seems …,

 

[hubbadubbadingdong]

Hello hubbadubbadingdong,

We're very sorry for the waiting time you've experienced. There is unfortunately still no resolution to your missing deposit issue yet, but we're working on the case and hope to have it resolved soon, with any funds missing added to your account balance.

In the meantime, we hope for your continued patience and understanding.

Kind regards.
Team Videoslots.

So now I am gonna have a wild guess that you guys also have lost the ability to add the free spins min 150 for the pain in the butt

or let me guess you cannot determine what’s wrong so therefore you cannot add them or some lame laughable excuse .,,,

 

[Team.Videoslots]

So provider has confirmed with payments the technical team needs to add $40 and no one is competent enough to add $40 to an account ; SERIOUSLY That’s VS answer ?

Ok so pray tell why is this so tough ?

Do you need me to deliver some more mils and crayons for your office so you guys can get elbow deep and solve this impossible task of adding $40 credit to an account ?

Do you need an adult ?

Hello hubbadubbadingdong,

I'm very sorry that the issues are not yet resolved, and can understand that it's frustrating to have waited as long as you have.

At current time, all we can ask is your patience while we work further on the technical issues you have experienced with deposits.

Kind regards.
Team Videoslots.

 

[hubbadubbadingdong]

Hello hubbadubbadingdong,

I'm very sorry that the issues are not yet resolved, and can understand that it's frustrating to have waited as long as you have.

At current time, all we can ask is your patience while we work further on the technical issues you have experienced with deposits.

Kind regards.
Team Videoslots.

Again my question

And i just want to fully understand this

- you were issuing goodwill spins for the delay and errors
; but you are not able to issue the free spins right now because we need to delay it longer

Is that correct ??

I tell you what if i ever need a brain transplant I’m shopping @Team.Videoslots as sounds like a few there are low mileage barely used !

I feel like i’m in a Monty Python Sketch -

 

[toms596]

I'd lay off the insults it isn't going to help you get it resolved quicker and you just come off as an arse

 

[Team.Videoslots]

Hello hubbadubbadingdong,

I've sent you a private message here on CM with an update on this matter.

Kind regards.
Team Videoslots.

 

[hubbadubbadingdong]

I'd lay off the insults it isn't going to help you get it resolved quicker and you just come off as an arse

Dude you don’t know how strange a journey it was to get to this point - I had the payment provider inform me all info is with paypal and they had provided everything they need , and yet Paypal for 9 hours after this refused to accept they had even had any communication with the provider - so read the whole thing or stay in your own lane.

 

[hubbadubbadingdong]

Hello hubbadubbadingdong,

I've sent you a private message here on CM with an update on this matter.

Kind regards.
Team Videoslots.

Update for all

_I can confirm receipt if the $40,

I am a little confused over spins as before we got to todays 20 hours delays we were initially going to do either 50 + 50 robin + another OR 75 +75 same games

and you issued 50 only

Even though We another 20 hour delay and I got half as many spins - I’m sure you just made a slight over sight and will add the second game either 50 or 75 per chats at some point soon

That’s been fun and a giggle at least ??

 

[phiro555]

I'd lay off the insults it isn't going to help you get it resolved quicker and you just come off as an arse

This is your opinion !! He have all the rights to reveal how bad and unprofessional Videoslots casino is !! This is the reason why i closed my account there many years ago ! In 2023 acting like this from a Casino that has such a high score and considering itself as very good is just a joke !

 

[DreamRJ]

Glad you got it sorted finally - But the insults I agree was not needed man.
Reps are here to help and they do not need to be bombarded with insults. Praise them when praise is due - But also the reps hands are sometimes tied behind their backs.

The reps try their hardest most of the time to sort things but not all reps have full powers - Some reps just are here as a goto without any power but more like a middle man type thing so they just pass info on from the forum from players to other teams in their brands they are working in.

This might give you some insight into how they operate and why they lack in sorting things out sometimes or take considerable amounts of time.

One more thing is some issues that players experience might be more complex too, so no amount of powers a rep might have will not solve these more complex cases in a timely manner. Especially if it involves 3rd or 4th parties etc plus on top of that they have systems that might make it harder for them to resolve cases sooner and also procedures they have to adhere to too.

 

[phiro555]

I'd lay off the insults it isn't going to help you get it resolved quicker and you just come off as an arse

I'd lay off the insults it isn't going to help you get it resolved quicker and you just come off as an arse

Glad you got it sorted finally - But the insults I agree was not needed man.
Reps are here to help and they do not need to be bombarded with insults. Praise them when praise is due - But also the reps hands are sometimes tied behind their backs.

The reps try their hardest most of the time to sort things but not all reps have full powers - Some reps just are here as a goto without any power but more like a middle man type thing so they just pass info on from the forum from players to other teams in their brands they are working in.

This might give you some insight into how they operate and why they lack in sorting things out sometimes or take considerable amounts of time.

One more thing is some issues that players experience might be more complex too, so no amount of powers a rep might have will not solve these more complex cases in a timely manner. Especially if it involves 3rd or 4th parties etc plus on top of that they have systems that might make it harder for them to resolve cases sooner and also procedures they have to adhere to too.

Sorry but in today's world if we want better , honest and correct onlinecasino this is the only way that its publicly revealed ! What a casino Rep can do and what not is the Sole discretion Off the online casino , but i and you and all other players are the costumers who paying their monthly loans ,they Make Profit on us and i think everyone of the players should be treated like he would deposit thousand of dollars , Euros etc ! And i don't personally insulate you , nor i want to attack you but the times are harder and harder for us players they are lowering RTP s and higher-up wagering and many more to gain more and more Profit and if you Catch a casino that's not honest it should be treated like this .

 

[Jono777]

Frustrating - Yes 100%!

Worthy of a whole thread + insults and sounds of desperation - No way!

 

[hubbadubbadingdong]

Frustrating - Yes 100%!

Worthy of a whole thread + insults and sounds of desperation - No way!

God some of you guys commenting are a little snowflaky as well - The point of the forum is exactly that ! a place, meeting, or medium where ideas and views on a particular issue can be exchanged.

I was not insulting anyone, was i throwing some shade as they were going above an beyond to say an do some idiotic things rather than be reasonable

- You guys are not privy to everything while conversations , but here is the gist - edited for reasons

time 12:00

Provider “- it’s all good VS has all the info we spoke to VS payment they are issuing credit “
Me “ Cool, any issues with VS ?!
Provider “No””
Me “ they have all the info ?”
Provider “ yes we consider this closed they have the documents “
Me “ got. ref or a name as VS can be unique at time a”
provider “ ref VS gave me - xx000 name Bond (diff ref and name to protect the innocent
Me “ so they don’t need anymore from you”
Provider “ correct Bond has it all they said would process the credit “
Me “ cool thanks”

12:10
Me “ hey VS my issue”
VS “ we are waiting on provider “
Me “ I know they told me they gave you guys all the info “
Vs “ Nope we need the provider to contact us”
Me “ yes that’s what i’m. saying they have - they spoke with VS employee Bond and your ref is xx000”
VS “ well we can’t do anything till they contact us “
Me “ wanna go over what i just said ?”
Vs “ it doesn’t matter we can’t do ANYTHING till the provider contacts us”

This and similar conversations are repeated over time.
Note - Provider was not reached out or contacted again after the first time
note - EVERYTIME. VS told me provide had not provided docs

Took two days or them saying they can’t do anything till contacted - when they already had been and refused to even accept name dropping of staff and internal codes that impossible to guess

So yes I was at the end of my rope -‘and a little salty as i was slung into a bizarro world

And then cherry on the cake, of course they did this @Team.Videoslots welching on a bet

I said if they are at fault i get 100 spins package (two games 50 + 50 spins or 150 spins (two games 75 + 75) I gave an option package one or two - they told me decision would be made if they are at fault and at the end

They of course gave me 50 spins and claim that good ,they have reached out more times on this saying 50 is good , (yes 50 is ok , it’s also half lf what we agreed !)

Getting half what i has expected kinda of a metaphor for their effort on everything these days lacking follow up, and a commitment to an agreement.

I may have called @Team.Videoslots as feckless imbeciles at times but that is only because they were writing receipts for it

They could have come out on top take their licks for things going wrong and stick to agreement - not welching on the bet ……

Out of epic VS screw ups it’s in my top #5 for sure - I’ll save #1 story time another time. ???

 

[toms596]

Do you need me to deliver some more milk, Cookies and crayons for your office so you guys can get elbow deep and solve this impossible task of adding $40 credit to an account ?

@Team.Videoslots @Mr Wild Do you need an adult ? To help add $40 an 150 free spins ?

@Casinomeister or @BitStarz Can you go babysit VS sounds like they need to borrow an adult they have forgotten how Casino it seems ….

I tell you what if i ever need a brain transplant I’m shopping @Team.Videoslots as sounds like a few there are low mileage barely used !

I get you were frustrated but saying things like this is out of order.

Reread these messages and tell me does it make you want to help someone?

 

[hubbadubbadingdong]

I get you were frustrated but saying things like this is out of order.

Reread these messages and tell me does it make you want to help someone?

That’s your opinion and you are welcome to it. But it’s not like I went from 0-300 in one conversation this was the culmination of things after a few days.


But if you looking for an update and you are told they are awaiting a 3rd party for information . And that 3rd party contacts you immediately after speaking with VS to inform you that they have already contacted them and gives you verifiable proof of this.

You them inform VS , on the the person we we’re waiting on to move forward - they just have we can gonto the next step
oh they have and here’s the reference,
to be told , no it didn’t happen

You say again , nope it had not happened but now it has - form them to ignite your info and say no we need them to contact us and you say “they have contacted you, and their reply is well we need them to contact us, and you say they have already and repeat for the next 30 hours then yes I am questioning the intelligence of the people i am talking to.

And i’m sorry if you dont see that either and how maddening that is I challenge you to handle it better.

I mean you got kids or remember being. a kid , Picture you want to go to the Park and get Ice cream and so your Dad says we can go get ice cream when your mother comes home, mom comes home an hour later - you say look dad moms home, (she is clearly in the home), dad says we can’t go out till moms home, and you are pointing at mom, mom even says I’m home and Dad says l no we can not get ice cream till mom is home” and he repeats this for 3 days and mom came home day one - trust me it would drive you nuts . Why because it’s nuts and i would bet $1,000,000 at this point you are questioning no longer where is my ice cream but what’s wrong with dad and do we need to commit him….

 

[toms596]

I can only judge from what I've seen here.

You first posted Sunday 12:58pm

Rep replied Sunday 1.04pm

You confirmed you had received the $40 Monday 2:16pm

Seems a fairly reasonable response from the time the rep got involved.