Fortune Coins/Zula/Sportszino refuse to close my account

[bowlingbob]

I've requested numerous times through their email customer support to close my account. I've closed many accounts at casinos in my days and never had an issue of a casino granting your request to close an account until now. Especially mentioning a gambling issue as the reason. This group of 3 casinos (Fortune Coins, Zula, Sportszino) is owned by Blazesoft LTD. out of Ontario Canada. The CEO/Owner of the whole operation is Mickey Blayvas.

Initially they kept telling me I had to submit to a selfie and upload my ID in order to close it. I finally complied with that request although it seemed like BS steps in order to close the account. Once I complied and told them I wanted complete closure of the accounts at all 3 casinos they wouldn't honor it. Instead they emailed back this response.

On Saturday, February 10, 2024 at 06:21:47 AM CST, Support Sportzino.com <support@sportzino.com> wrote:


Hi,

Thank you for getting in touch with us.

We acknowledge your request to close your account. However, we encourage you to consider taking a break or self-excluding. These options can help you to regain control of your finances and prevent further harm.

Because of that. we invite you to review our Responsible Social Gameplay Policy as we have implemented account options to help you enjoy our games safely and responsibly.

Kindly click on this link and fill out the necessary information.

You do not have permission to view link Log in or register now.

And then they closed the ticket and refused to close the account.

And by the way when you try to self-exclude on their website the link doesnt work for me.

What is my next step?

Support is useless keep going round in circles with them.

 

[maxd]

Hello,

I see they offer the following (my bolding) at that responsible gaming link they provided:

Self-exclusion is a voluntary and confidential program that gives you the opportunity to take a break from your Account for a longer period of time. During this period, you will not be able to access your account. This means that we will use our best efforts to prevent you from opening or reopening an account with us and you will not be permitted to win prizes.

Self-exclusion must last a minimum of 6 months. There is no limit to the length that self-exclusion can last.

Given that, how is permanent self-exclusion not suitable for your purposes?

Not that these guys are properly licensed -- no such info was on offer -- but most casinos won't simply close and/or delete a player's account.

- Max