PAB in progress Hollycorn NV CasinoBello Removed Winnings

[armster]

I deposited $200 CAD on Hollycorn NV's CasinoBello. I ran it up and managed to clear the welcome bonus wagering leaving a balance of $920. I requested a withdrawal and when I tried to login yesterday it said account disabled. I spoke to support because they told me it's not disabled. In any case, I finally got in to my account to see the winnings removed and my balance at my original deposit amount of $200. When I questioned support, they said I bet more than the max bet of 7$ allowable while bonus wagering.

I know I didn't bet anywhere close to that on any single spin or feature. I know the rules. But just in case I may have accidentally done so, I reviewed every single line on my bet history and confirmed I did not exceed the bet amount allowed. Now when I try to correct this with their support chat, I just get put back in the queue. It's happened four times so it seems they are playing some games here

not sure what do at this point.

 

[snorky510238]

Now when I try to correct this with their support chat, I just get put back in the queue. It's happened four times so it seems they are playing some games here

Next!

 

[snorky510238]

Joking aside, there will be someone along soon that knows more than I. If you haven’t broken any rules, they will be able to advise. @maxd

 

[armster]

Next!

Lol that's what it felt like.

I submitted a PAB on the advice of my brother who is a long time member here so it looks like based on the rules I can no longer discuss this issue publicly.

 

[hhhelllo]

Holly shit

 

[maxd]

Holly shit

Who is Holly Shit? Terrible name, you think she would have changed it.

Also, PAB submitted and in progress. Player Arbitration Policies and Procedures restrictions apply.

- Max