Am I wrong here? Casino confiscated 24k in winnings.

[sandman748]

So I had a massive run of luck on a recent welcome bonus. Turned 100 into 6k after clearing wagering requirements.

Typical slow pay, verification etc. I had requested two transfers in the amount of 4K and 2k. They eventually paid the 4K and left the other pending. Of course I get bored and play some more, end up hitting 25k win on Jammin jars 2.

I request 3x4k transfers and leave the rest in account and go to bed. Next morning I got to check status and account is locked. Check email and found that my account is locked due to bonus terms.

Bonus terms state all welcome bonuses have max win of 7500. But they are willing to cash out one of my 4K requests and wipe the rest.

I argue that the big win occurred with non bonus funds as the wagering had been cleared. They state that it had to be cashed out and re deposited else I was still subject to 7500 limit.

They will give me access to account when I state that I understand the bonus terms and that they can clear the balance. I told them to send my 3.5k (to hit 7500 cashout combined with already paid 4K) and I was not willing to accept their $500 to bribe to wipe my balance.

Account is still locked. Am I just being a dick about this? I get it if I had won during bonus wagering, but these were funds no longer subject to bonus requirements.

 

[paul7388]

Don't think you will like this but I'd say casino is right.

It's a welcome bonus and they say max cash out is 7.5k and by sounds of it they are not trying to get out of paying that.

Unfortunately anything over that amount is took from balance. Many casinos have that sort of term from a bonus. Once wagering is complete and you have max amount allowed no point playing on just cash out.

I know wagering was complete and you won the rest from the cash balance but it is still tied to original deposit until you clear balance and redeposit.

Caaino seems to be acting reasonably by actually honouring another 4k cashout as it's 500 more than their terms most wouldn't. Personally I'd take it right away before they get pissed of and just ignore you as don't see them ever paying more than that.

 

[mulven]

Yep as Paul said, it seems like the terms on this site persist through wagering which while not very fair is more common than you would think (which sucks).

I think a good habit to get into when playing with bonuses is to withdraw them when you are done and then only start playing again on a fresh deposit. If the withdrawal is taking a while and you have the itch to play, use a different site.

Take the money now, you can still fight the confiscation even if you take it. If you mention the casino, I can have a look at the terms and see how much of a case there is for a 3rd party complaint. It's quite likely they have it all covered in the terms, though

 

[Lucky Loser]

Yep the casino is right.

 

[sandman748]

Yep as Paul said, it seems like the terms on this site persist through wagering which while not very fair is more common than you would think (which sucks).

I think a good habit to get into when playing with bonuses is to withdraw them when you are done and then only start playing again on a fresh deposit. If the withdrawal is taking a while and you have the itch to play, use a different site.

Take the money now, you can still fight the confiscation even if you take it. If you mention the casino, I can have a look at the terms and see how much of a case there is for a 3rd party complaint. It's quite likely they have it all covered in the terms, though

Thank you for your replies.

Here is the terms regarding max win on deposit bonus

The max win for any of the Welcome Deposit Bonuses is capped at 5,000 EUR/USD/CHF, 7500 AUD/CAD/NZD, 50,000 NOK or currency equivalent.

I reread the whole terms and they have this further above

Unless otherwise stated, deposit bonuses are subject to a minimum of 40x wagering and a max win and therefore maximum withdrawal amount of 5x the bonus awarded

I havent named the casino as I am not looking to shame or accuse anyone. I’m fully aware that I am probably in the wrong here. It’s just a large amount of money and I just wanted other insight. The welcome bonus has different max win terms than the second paragraph and makes no mention of max cashout.

Sucks that the biggest win I’ve ever gotten in 15 years happens in this particular scenario

 

[mulven]

Thank you for your replies.

Here is the terms regarding max win on deposit bonus

The max win for any of the Welcome Deposit Bonuses is capped at 5,000 EUR/USD/CHF, 7500 AUD/CAD/NZD, 50,000 NOK or currency equivalent.

I reread the whole terms and they have this further above

Unless otherwise stated, deposit bonuses are subject to a minimum of 40x wagering and a max win and therefore maximum withdrawal amount of 5x the bonus awarded

I havent named the casino as I am not looking to shame or accuse anyone. I’m fully aware that I am probably in the wrong here. It’s just a large amount of money and I just wanted other insight. The welcome bonus has different max win terms than the second paragraph and makes no mention of max cashout.

Sucks that the biggest win I’ve ever gotten in 15 years happens in this particular scenario

The welcome has superior max win terms to the regular offers.

Just a heads-up, max win is the same as max cashout for all intents and purposed. A small amount of casinos might also have a cap enforced on any win including cash but generally the bonus limit means cashout.

 

[CasinoNinja]

I would argue that once you have completed the wagering that money is cash and you would be free to play with it. What difference does it make for a casino if you had withdrawn the lot and deposited again and won vs keeping it in their balance ? Other than to trap players on vague terms..

 

[sandman748]

I would argue that once you have completed the wagering that money is cash and you would be free to play with it. What difference does it make for a casino if you had withdrawn the lot and deposited again and won vs keeping it in their balance ? Other than to trap players on vague terms..

This is what kinda upsets me about it. I don’t see any difference in me withdrawing and re depositing vs just playing. If anything they pay more processing fees and you would think they would want to avoid that.

I know their system enforces max win bonuses by just automatically removing excess wins when you win more than the max. And again their terms do not mention max cashout in the section specific to welcome bonuses.

I’m sure they can argue that this protects them against players that only deposit with a bonus though, and I accept that the terms are the terms.

 

[Lucky Loser]

I only take bonuses with no max cashout for this very reason.

 

[SlamRoyale]

It is a shame but their terms are there to cover their risk management as you might have deposited had you known, and used that to wager instead. Still a win for you, in the end, but it does hurt to know after the fact

 

[SYPlayer95]

It is a shame but their terms are there to cover their risk management as you might have deposited had you known, and used that to wager instead. Still a win for you, in the end, but it does hurt to know after the fact

How does that work? Risk management?
There's no different between withdrawing and then redepositing the same funds.
These are predatory tactics used, simple as that.

 

[Webzcas]

I argue that the big win occurred with non bonus funds as the wagering had been cleared. They state that it had to be cashed out and re deposited else I was still subject to 7500 limit.

Unfortunately in many cases with bonuses, winnings have to be cashed out in total once wagering has been met, otherwise you still adhere to the terms of said bonus.

I have been hit by this in the past on a NDB. What the casino should do is reduce your balance to the maximum allowed cashout on the bonus.

 

[mulven]

How does that work? Risk management?
There's no different between withdrawing and then redepositing the same funds.
These are predatory tactics used, simple as that.

He just meant they are limiting their exposure from bonuses, a decision made by their risk management.

 

[CasinoNinja]

I'm surprised that so many are saying that money after wagering should be withdrawn. I don't remember any at least UK casino operate like this to my memory? And as pointed out it would be more costly for them in the scenario as they have to pay processing fees for the withdraw and deposit..

 

[SlamRoyale]

How does that work? Risk management?
There's no different between withdrawing and then redepositing the same funds.

As mulven said, yeah just their risk management, a way to calculate and set max liability for every player including exposure from bonus. So the casino doesn't go bankrupt

Some people see a difference with a redepositing player, I think it is something to do with willingness to risk own money.

 

[SYPlayer95]

But it is the exact same money. There is no difference between withdrawing £200 and depositing £200. Than just having £200 in your account balance.

In both circumstances you should be able to cash what you like after wagering has been completed.

In my view, these are predatory terms and players should avoid playing at casinos with rules like these.

As mulven said, yeah just their risk management, a way to calculate and set max liability for every player including exposure from bonus. So the casino doesn't go bankrupt

Some people see a difference with a redepositing player, I think it is something to do with willingness to risk own money.

 

[SlamRoyale]

But it is the exact same money. There is no difference between withdrawing £200 and depositing £200. Than just having £200 in your account balance.

In both circumstances you should be able to cash what you like after wagering has been completed.

In my view, these are predatory terms and players should avoid playing at casinos with rules like these.

I'm actually with you here. Not wanting to argue But I think, the point I wanted to make was. There is to some people a difference in players who do not deposit and players who do.

It is just a behavior psychology thing. Yes it seems like it is the same thing but psychologically when you also have your own money in a deposit it shows a willingness to open your wallet.

Don't ask me what that difference means Anyway I hope you find some way to get over this and enjoy your winnings, bro.