- Joined
- Jul 27, 2011
- Location
- canada
So I had a massive run of luck on a recent welcome bonus. Turned 100 into 6k after clearing wagering requirements.
Typical slow pay, verification etc. I had requested two transfers in the amount of 4K and 2k. They eventually paid the 4K and left the other pending. Of course I get bored and play some more, end up hitting 25k win on Jammin jars 2.
I request 3x4k transfers and leave the rest in account and go to bed. Next morning I got to check status and account is locked. Check email and found that my account is locked due to bonus terms.
Bonus terms state all welcome bonuses have max win of 7500. But they are willing to cash out one of my 4K requests and wipe the rest.
I argue that the big win occurred with non bonus funds as the wagering had been cleared. They state that it had to be cashed out and re deposited else I was still subject to 7500 limit.
They will give me access to account when I state that I understand the bonus terms and that they can clear the balance. I told them to send my 3.5k (to hit 7500 cashout combined with already paid 4K) and I was not willing to accept their $500 to bribe to wipe my balance.
Account is still locked. Am I just being a dick about this? I get it if I had won during bonus wagering, but these were funds no longer subject to bonus requirements.
Typical slow pay, verification etc. I had requested two transfers in the amount of 4K and 2k. They eventually paid the 4K and left the other pending. Of course I get bored and play some more, end up hitting 25k win on Jammin jars 2.
I request 3x4k transfers and leave the rest in account and go to bed. Next morning I got to check status and account is locked. Check email and found that my account is locked due to bonus terms.
Bonus terms state all welcome bonuses have max win of 7500. But they are willing to cash out one of my 4K requests and wipe the rest.
I argue that the big win occurred with non bonus funds as the wagering had been cleared. They state that it had to be cashed out and re deposited else I was still subject to 7500 limit.
They will give me access to account when I state that I understand the bonus terms and that they can clear the balance. I told them to send my 3.5k (to hit 7500 cashout combined with already paid 4K) and I was not willing to accept their $500 to bribe to wipe my balance.
Account is still locked. Am I just being a dick about this? I get it if I had won during bonus wagering, but these were funds no longer subject to bonus requirements.