Trada moving to Aspire Global platform from 20th November

[maxd]

No sorry, I thought it had been changed somewhere in the tables.

That'll likely happen this week when Bryan -- keeper of the keys when it comes to casino rankings -- returns.

 

[Downsman]

Just been having a dabble on DOA, can't find DOA2 though?
Thanks.

 

[Kroffe]

Almost sounds like you are thanking them for not being able to find Doa2.

Heeey, wait a minute... @lotusch how many accounts do you have?

 

[bowki]

The one thing I noticed is I get promo emails from Trada since they changed platform. Haven't been playing there in the last years and never received any mails. But now all of sudden I get them again.

I don't really mind, I delete them and that's it. But I never got a mail informing me of the changes and if I wouldn't be a member here I would have never noticed.

 

[irish-ranger]

Well I decided to give trada another go after seeing the reps trying their hardest on here.
So goes to log on account( blocked )hits live chat (as your not logged in can we have a sample of your DNA)
Supplied details to be told I self excluded on the 20/11/19 why would I self exclude from a casino I’m 1k up on and how did I self excluded if I haven’t logged on to trada from Oct she tells me a player self excluded I informed her it wasn’t this player and that’s as far as I got closed chat can’t be dealing with these robotic chat responses.
It can just stay self excluded.....

 

[colinsunderland]

Well I decided to give trada another go after seeing the reps trying their hardest on here.
So goes to log on account( blocked )hits live chat (as your not logged in can we have a sample of your DNA)
Supplied details to be told I self excluded on the 20/11/19 why would I self exclude from a casino I’m 1k up on and how did I self excluded if I haven’t logged on to trada from Oct she tells me a player self excluded I informed her it wasn’t this player and that’s as far as I got closed chat can’t be dealing with these robotic chat responses.
It can just stay self excluded.....

Welcome to aspire's stellar customer service

 

[Scott1baird]

Well wish they had withdrawal lock. And two 48 hours before being processed, well I lasted about 12 hours. Multiple withdrawals cancelled, lost it all. Oh don't forget you can't get free spins or bonuses from any promotion if you have a withdrawal pending. Hence the reason I did not get the netent free spin on the deposit £20 wager £20 get 20 free spins. Sorry Connor I tried to like the site, I really did but I'm a gambler and 48 hours to have a withdrawal even looked at is too long.

 

[Denis Becker]

oh damn why even the good guys searching the way for a critical knockout...?

3 things that doesnt make sense for me and could be repair with just 3 changes

Redbet->Mrgreen (feat. Evoke Affshit)

Royal Panda -> LeoVegas (promised big changes with fusion)

Trada-> AspireGlobal (...pheeew why why why?)


wouldnt it be nice to see Team Green combined... maybe its possible to find Asyl at L&L or Energy

thats my dreamteam wishlist for xmas!!

INVESTOR WANTED

 

[Conor@Trada]

Welcome to aspire's stellar customer service

In fairness, keeping an account closed when a suspected Self-Exclusion has occurred is WAY preferable to reopening a self-excluded account when they actually are self-excluded.

If the latter had occurred, I can guarantee you there would be a lot more stink than if the account was kept closed.

There was an occurrence during the migration of data where some accounts were given the wrong Account Status, meaning some accounts were closed when they were approved on the old Platform.

This is easily resolvable, and to our knowledge, it had been resolved.

@irish-ranger , drop me a PM with a reminder of your registered email address, and I'll get this checked out for you.

Conor

 

[lotusch]

Okay, I have been following this thread since page 1 and I can understand a lot of worries members have been addressing is this thread in regards to the Aspire platform and subsequent migration of TRADA casino to this platform however I find some of the comments quite harsh, especially towards @Conor@Trada

Things have changed, some for the better and some not (which are beyond the control of Conor and his team).

TRADA has earned his stars on this forum and has always been in the top accredited casinos.
The migration onto this Aspire platform will not change Conor I am sure, he is still that very active rep. and still that nice bloke he was prior to the migration.

He has put hours of his own time answering questions and fixing issues from players through this forum.
I think we should not just put that aside.

Personally I have had never issues with TRADA and am more than happy to deposit soon to give them a good try now they are on the new platform.
I was one of the testers last week and sent him my findings via PM, I could not fault them on the new website, choice of games, game play, etc etc.

I did enjoy a full hour of testing with a tenner.

What I am trying to say, give this guy a chance as we can all see how dedicated he is to keep things straight and to deal with all our worries and concerns.

I have @Conor@Trada on my shortlist for rep of the year, as he is one of the most active, responsive and engaged reps here.

We all know Aspire is not the best platform out there but I am 100% sure TRADA will not simply lose all of it's former identity.

Just wanted to say this after following this thread from day 1.

Mark.

 

[Harry_BKK]

Nothing to do with Trada but I think a good indication of the due care that Aspire is taking with its meanwhile gazillion of brands.

I was asked to write a review (we ended up not doing it) for Slotanza .... don't laugh, the name is for real

When I clicked on Bonus Policy, I was redirected to the jewel ( ) in the Aspire collection --> HOPA

 

[Conor@Trada]

Nothing to do with Trada but I think a good indication of the due care that Aspire is taking with its meanwhile gazillion of brands.

I was asked to write a review (we ended up not doing it) for Slotanza .... don't laugh, the name is for real

When I clicked on Bonus Policy, I was redirected to the jewel ( ) in the Aspire collection --> HOPA

View attachment 119471

We had a similar issue when we first launched on their platform.
One of our tech guys just informed me it is their "safety net" for if there is a broken link or a missing page.

Strange one, it should really go back to that brand's homepage.

Conor

 

[Harry_BKK]

We had a similar issue when we first launched on their platform.
One of our tech guys just informed me it is their "safety net" for if there is a broken link or a missing page.

Strange one, it should really go back to that brand's homepage.

Conor

Yeah Conor, but this is basic stuff on "kindergarten" level. It doesn't stop there. I saw dozens of mistakes in just a few minutes but then it is not my job, it is theirs.

E.g. sentence stops halfway and looks really cheap. BTW, yours is the same, I just checked.

 

[Matti]

My guess is that Aspire seems to be hierarchy built. This means that a site will inherit pages and functions that is above the site in the hierarchy IF you don't put in new values/texts.
In this case Hopa seems to be above both Slotanza and Trada in the hierarchy.

 

[Harry_BKK]

My guess is that Aspire seems to be hierarchy built. This means that a site will inherit pages and functions that is above the site in the hierarchy IF you don't put in new values/texts.
In this case Hopa seems to be above both Slotanza and Trada in the hierarchy.

It sure is a template for "one size fits all" and while I agree with the hierarchy, it still basic stuff to enter a name, link or address correctly.

If they can get the simple stuff right, how are they gonna cope with more complicated matters? E.g. the individual RTP settings the casinos are supposed to be able to apply at some point in 2020. It doesn't fill one with confidence that they will cope.

 

[bruinsdude]

Morning all

Just a quick update, the following games are once again live at TradaCasino.

• Rainbow riches
• Dead or Alive
• Dead or Alive 2
• Immortal Romance

Conor

FYI @Conor@Trada just deposited to play some DOA and DOA2, and the titles are MIA. Were they not added for Canadians perhaps, for some reason?

 

[bruinsdude]

Just spent a long time on chat with these Aspire clowns. When I deposited tonight, the system gave me 100 free spins on Starburst. I did not ask for them, nor were any terms listed anywhere.

I contacted CS on a separate matter, namely DOA and DOA 2 not being on the games list, even after Conor confirmed it. They told me :
Ann-Sophie: I am sorry, but that website (Casinomeister) is not related to us. Any information there may be invalid or false. All valid promotions can be found on our site or from [email protected]

In the process the conversation became about the free spins I was "given", and was told and re-confirmed twice that my max cashout became $100.00 on my deposit, regardless of winnings.
When I asked to speak to a supervisor about it, I was informed the office was closing, and the agent simply terminated the chat on me. They also never answered me about the missing games, even after asking multiple times.

Worst service ever. Trada casino is quickly becoming the butt of a bad joke. Why would I deposit $30 or $50 only to be tricked into a max cashout of $100.00

 

[Nordog]

Atleast you didnt deposit 150 to get a max cashout of 100

 

[TheAddict]

Well, Sophie. Despite being a regular reader here and a fairly active shitposter, I've never really known much about Aspire and so not yet played at Trada since the changeover - instead, cautiously keeping an eye on this thread for any [possibly invalid or false] information from trusted members & widely respected reps.

But you, Sophie, have pretty much made sure (along with that valid joke of a promotion) that I'll never be playing again at what was by far my fav casino. WTG gurl.

 

[Conor@Trada]

Just spent a long time on chat with these Aspire clowns. When I deposited tonight, the system gave me 100 free spins on Starburst. I did not ask for them, nor were any terms listed anywhere.

I contacted CS on a separate matter, namely DOA and DOA 2 not being on the games list, even after Conor confirmed it. They told me :
Ann-Sophie: I am sorry, but that website (Casinomeister) is not related to us. Any information there may be invalid or false. All valid promotions can be found on our site or from [email protected]

In the process the conversation became about the free spins I was "given", and was told and re-confirmed twice that my max cashout became $100.00 on my deposit, regardless of winnings.
When I asked to speak to a supervisor about it, I was informed the office was closing, and the agent simply terminated the chat on me. They also never answered me about the missing games, even after asking multiple times.

Worst service ever. Trada casino is quickly becoming the butt of a bad joke. Why would I deposit $30 or $50 only to be tricked into a max cashout of $100.00

Hey mate,

I've raised this one with the CS team that handled this chat.
I'll reply here once I have an update.

Conor

 

[Conor@Trada]

Hey all,

I have just re-re-re-confirmed with the CS and Bonus team.

There is no maximum withdrawal for bonuses that require a deposit.

Regarding the missing games, this might take a bit longer to find out what it is happening.
On my accounts (I have one for most countries), the games are there.

Screenshots below.

Conor

 

[thr0b]

The live chat teams definitely require some more knowledge and training. I feel they sometimes use default answers without looking into specifics.

I can’t fault Conor, but he shouldn’t need to be fielding the basics!

 

[Slottery]

The live chat teams definitely require some more knowledge and training. I feel they sometimes use default answers without looking into specifics.

I can’t fault Conor, but he shouldn’t need to be fielding the basics!

No idea how AG is handling their support, have they certain teams for certain amount of brands or what, but there's huge difference if you provide support to one brand or multiple of them and what more you have, more detailed knowledge about them you are able to have in your head. Support teams usually also have quite a lot changes in staff coming and going, so that's for is challenging environment.

Would be actually interesting to see how they manage to do that, just checked MGA license, there's listed over 60 brands (most probably all are not active at the moment but can imagine that there still is quite a number of them), trying to get familiar and have good deep knowledge of 10 brands at the time is if not impossible, really challenging, especially when these most probably are changing that you don't always have all same brands.

For sure there's knowledge base about all of them and current offers and brand specific information, but if you are used to deal with huge amount of brands which at least majority of them have same general rules, it's not going to be very easy to remember from head right away exceptions to brands.

Unfortunately it probably is unrealistic to expect same level of service and knowledfe what it used to be when Trada had their own team, i'm happy to be proven wrong but so far haven't seen that level of service have fully remain when support teams are centralized to serve multiple brands, what more there are, harder it get.

 

[The Viking]

Hey all,

I have just re-re-re-confirmed with the CS and Bonus team.

There is no maximum withdrawal for bonuses that require a deposit.

Regarding the missing games, this might take a bit longer to find out what it is happening.
On my accounts (I have one for most countries), the games are there.

Screenshots below.

Conor

View attachment 119539

View attachment 119540

Well as long as you dont toutch the free spins you should add
The email clearly states 100 max withdrawal on the free spins

 

[Conor@Trada]

Well as long as you dont toutch the free spins you should add
The email clearly states 100 max withdrawal on the free spins

Hey mate,

I just checked my copy of one of the emails.
It states;

"Winnings received through the use of the free bonus (no deposit) or free spins shall not exceed £/€/$100."

If you deposit for a bonus, there should be no maximum withdrawal.

Conor

 

[Conor@Trada]

No idea how AG is handling their support...

Would be actually interesting to see how they manage to do that, just checked MGA license, there's listed over 60 brands...

From what I understand, all of the support for all of the casinos on the Aspire license is handled by the same support teams.

The odd mistakes here and there I think are down to the "Newness" of our brand on their platform.
Kind of similar to how a new CS agent when we handled our own CS would make a mistake until they were 100% comfortable and confident with their understanding of everything and how it works.

They are quite receptive to our feedback too which is a really good sign IMO

Conor

 

[bruinsdude]

Im sorry, but short of pasting the entire chat on here, there is no excuse for the way it was handled. You can dance around it all you like, CS actually ended the chat on me simply because it was quitting time. Unacceptable. And the games are not available on my list no matter how hard I try

 

[goatwack]

From what I understand, all of the support for all of the casinos on the Aspire license is handled by the same support teams.

The odd mistakes here and there I think are down to the "Newness" of our brand on their platform.
Kind of similar to how a new CS agent when we handled our own CS would make a mistake until they were 100% comfortable and confident with their understanding of everything and how it works.

They are quite receptive to our feedback too which is a really good sign IMO

Conor

Hostile takeovers aren't so bad. They'll be quite receptive to your ideas!

........... up until they sack you and replace everyone with robot monkeys

 

[Conor@Trada]

Hostile takeovers aren't so bad. They'll be quite receptive to your ideas!

........... up until they sack you and replace everyone with robot monkeys

Hostile monkeys you say?

In all seriousness though, no hostile takeover took place, and we're still owned by the same people we have always been owned by

Conor

 

[colinsunderland]

From what I understand, all of the support for all of the casinos on the Aspire license is handled by the same support teams.

The odd mistakes here and there I think are down to the "Newness" of our brand on their platform.
Kind of similar to how a new CS agent when we handled our own CS would make a mistake until they were 100% comfortable and confident with their understanding of everything and how it works.

They are quite receptive to our feedback too which is a really good sign IMO

Conor

With respect Conor, the mistakes are down to them being awful. This was highlighted well before you moved, by numerous people. Aspire customer support is probably the worst of all UK licensed casinos that I've used. As an example, I've just had to complain to the ASA and threaten legal action just for them to actually acknowledge receipt of a SAR request. I sent multiple emails previous to that (over around a 4 week period) which they completely ignored. It wasn't a Trada issue, but it is Aspire dealing with it. Chat even refused point blank to give me the DPO email address and affiliate email address.

 

[Slottery]

From what I understand, all of the support for all of the casinos on the Aspire license is handled by the same support teams.

The odd mistakes here and there I think are down to the "Newness" of our brand on their platform.
Kind of similar to how a new CS agent when we handled our own CS would make a mistake until they were 100% comfortable and confident with their understanding of everything and how it works.

They are quite receptive to our feedback too which is a really good sign IMO

Conor

I don't doubt that they are receptive, but it's just fact that if you are taking chats for (what i understand now all take chats from all brands) tens of casinos, how well you adopt all these one by one to your brains?

It's not really same than you have new employee to train to learn one casino, that's just fact what have been proven many times. It's not realistic that you could serve 60 different brands with same level of knowledge than you could one, it's been proven multiple times when support teams have been centralized to handle several brands, if you have 4-8, it's already really challenging, not to wonder if you have 60+. You have your knowledge base where you can check things but majority your answers are coming like from robots (like in cases mentioned here, it's just that Trada is new brand to them, they get new brands all the time and their support staff change all the time) and these kind of customer experiences are more likely to happen.

Like i said, i'm more than happy to be proven wrong, but i could make a bet that you never can reach even near same level of support what you had when you had your great dedicated team. And this is not to say anything bad of support staff at AG, if they really have to handle all their brands, it's mission impossible to any human kind to provide same level of service what for example Trada used to. I believe these peeps at AG support are doing great job and have huge workload, expectations are just set to be unrealistic but AG is well aware about it and they are happy to level of service what they get with this amount of money (hiring double or trible amount of people to improve quality of support would for sure do that but all handling all brands and workload is decision AG have made).

I always been recommending casino staff to spend few days with support to take chats or at least sit next to these people and see how they work, when you have 4 different chats at the time, all from different brands with different type of queries, it's bit more than challenging to make too many extra miles when your only aim in that reality is get rid of customer and hope you solved problem.

 

[Rossco43]

I've read everything here and now understand where the endless asking for bank statements suddenly came from. It seems it was a sign of things to come.

I am still gutted that Trada decided to suspend my account simply because I refused to supply anymore highly personal information. Prior to being asked for this, I had been happily playing and enjoying the site for over 2 years. Conor, Rachel, and the rest of the gang really felt like friends. I would regularly drop into chat for a bit of the craic, or send an email cheekily asking for some spins........which were always given for my continued loyalty.

There really was no reason to suddenly demand so much, especially as all documentation was supplied right from the off. I used to brag about Trada all the time. Heck, I even recommended 2 of my friends to the site, and they dually signed up.

Upon reading so many negatives regarding the Aspire group, it's perhaps just as well I'm out. Like many others have said, I hope I'm wrong and that everything works out for them. But for me sadly, it's goodbye old friend. It was fun while it lasted.

 

[Nik]

Trada is still 9.8/10 rated here ..... even politicians are more fair these days

 

[dionysus]

Trada is still 9.8/10 rated here ..... even politicians are more fair these days

Bryan's been away and playing catch-up... @maxd has said it will addressed in due course (it's year's end....crazy time in CMland

 

[bruinsdude]

I PMed Conor days ago asking about my limited games selection when logging on to Trada from Canada, he was to get back to me once he spoke to the games manager at Aspire to figure this out. 5 days later and 2 messages later not a peep back from Conor, guessing the Aspire folks aren't being very quick on this.... Great rep, formerly a great casino, but I feel the writing is on the wall. Cannot even get a straight answer, or accurate information from the supposed support they offer either on various items such as re-verification, deposit methods etc. I just cannot trust depositing there as this all is, I hope Trada has other options going forward but this all seems ominously bad! I was pretty much a Trada fanboy before, but am now disillusioned and have lost hope.

 

[Harry_BKK]

I PMed Conor days ago asking about my limited games selection when logging on to Trada from Canada, he was to get back to me once he spoke to the games manager at Aspire to figure this out. 5 days later and 2 messages later not a peep back from Conor, guessing the Aspire folks aren't being very quick on this.... Great rep, formerly a great casino, but I feel the writing is on the wall. Cannot even get a straight answer, or accurate information from the supposed support they offer either on various items such as re-verification, deposit methods etc. I just cannot trust depositing there as this all is, I hope Trada has other options going forward but this all seems ominously bad! I was pretty much a Trada fanboy before, but am now disillusioned and have lost hope.

Reading your post, I see me at the time when Casino Luck/Next moved to the Aspire platform. I was a very regular depositor with them before moving to VS. Eric was a great rep too, always helpful and on the ball when I needed him.

However, just like you experienced, I grew disillusioned very quickly as there is no more "personal touch", no real customer care and on top some hilariously bad bonus terms. You are now part of a very, very large herd and that will inevitably show in the level of service. Eric was fighting as well at the time to keep the opinions positive but gave up eventually as it just was not possible.

 

[Conor@Trada]

Woah guys, its concerning to see that 2 days of radio silence is enough to start the frenzy...

@bruinsdude as stated in our PM, this issue has been passed along, and I will update you once I receive a reply.

As with most things technical, issues need to be looked into, replicated, then resolved. There is a process, and sometimes, it can take a while longer than 2/3 working days to sort out.

As always, I'm still here if anyone has any questions and if you would like my assistance with anything, feel free to drop me a PM.

Conor

 

[thr0b]

I can confirm that Conor remains properly helpful. He doesn’t always reply immediately, but apologies when he hasn’t. And this is not really his main job, replying to folks on a forum at half nine at night.

Let’s not start hounding the Trada reps for things out of their control. There’s enough of that toward the Videoslots reps.

 

[bruinsdude]

Well is seems my issue has all but been swept under the rug. 15 days trying to get ANY kind of response from Connor via PM. He has been on too. Still only a small handful of games available to me, and although Conor promised to get back to me quickly, all communication is at a standstill. I get the holidays, I get it may take a few days to look into, but to completely check out when it comes to PM's and communication....it is what it is at this point. WHat other choice am I left with than to give up on a once great casino.

 

[Borgie]

Maybe @Casinomeister can review this thread now as @maxd said Bryan would need to.look at whether their accredited score etc. needs reviewing

 

[bowki]

I simply ignored the regular promo mails I get since they changed the platform. But they now started to use Spam titles like "You have a new friend request" in their emails. The sign out link is a dead link so I can't opt out.

They offer free spins on deposit but no terms in the mail. The link to terms is a dead link as well.

The address is promotions at tradacasino com so its not from a dodgy affiliate but directly from Trada.

 

[colinsunderland]

If there are no terms in the email and the link doesn't work, then they should be wager free with no terms attached. If not report it to the ASA as they are in breach of the CAP code.

 

[goatwack]

Two months and 20 pages on, it appears scores can't be suspended temporarily or subject to review.

So it's my belief that Trada should be raised to a perfect 10 in the Accredited section

.....and we'll say no more about it

 

[Oscar Arnhem]

In the past i got about 2 emails every day with a bonus/free spins offer, since they changed the platform NOT 1 email

 

[thr0b]

The promo mails are definitely on the misleading side. I’ve had a few similar to the below:

We’re giving you 100 complimentary spins of Egyptian Magic today and all you have to do to start playing with them is… DEPOSIT NOW

...which gives the impression of being a no-deposit offer by the use of “complimentary”, while in fact not being a no-deposit offer.

Presumably similar emails go out on all Aspire properties, but these need to stop if Trada is still in charge of Trada.

 

[Gaz237]

Maybe @Casinomeister can review this thread now as @maxd said Bryan would need to.look at whether their accredited score etc. needs reviewing

Maybe let Brian and Max enjoy the Christmas holidays, then they can deal with this in the new year.

 

[Harry_BKK]

Just posted this in the steveh35's thread who is still waiting for his withdrawal.

If you want to read a totally comparable thread, here it is:

You do not have permission to view link Log in or register now.

 

[colinsunderland]

Just tagged this and the other current thread so they show up on the review.

 

[maxd]

Maybe let Brian and Max enjoy the Christmas holidays, then they can deal with this in the new year.

Thank you, trying to do exactly that.

Bryan is looking at overhauling the entire Accreditation scoring and obviously Trada is part of that. I'm not aware of what timeframe he has in mind for this but it's a non-trivial effort so ... let's just say it'll be done when it's done.

 

[ChopleyIOM]

That's all well and good max, yet this is what the main page currently looks like.

And we get this message from Bryan on the main Trada page.

Considering how far Trada have clearly fallen, and how fast, I think the current score for Trada and its associated description page do a disservice not only to anyone relying on them for information, but also on CM itself.

Maybe we could ask forum member steveh how he feels about his £80 withdrawal that has been sat pending and reversible at Trada for 11 days? Do you think he'd agree with that 9.8 rating?

I appreciate it's the holidays, I appreciate people are on a break, but the casino industry is 24/7/365, it'd take a few minutes to simply amend/remove Trada's score for now, and add the tagline 'Baptism By Fire due to start again in the near future, information on this page is outdated'.

(Not 'might' be outdated, most definitely IS outdated.)