Trada moving to Aspire Global platform from 20th November

[maxd]

That is a pretty fair suggestion IMO. ...

Well, I've just had an extended chat with Conor and I have to retract what I've said above. I think that was too hasty.

IMO the bottom line is that Trada has well earned their Accred status and is fully prepared to meet the challenges that this Aspire thing is going to entail. At the very least they deserve the chance to prove that all is well. And I now think they should be given that chance before anything like a BBF re-do is on the table.

 

[Nicola]

With respect @maxd I disagree. Trada have the highest Casinomeister rating of any casino going (a rating which was well deserved at the time of provision. However, a major platform change has made it less player friendly and I'm sure if Trada was a newly launched casino being put through BoF they would not get anywhere close to 9.8.

Casinomeister's motto is 'Advocate of fair play' - these selected terms below are not very fair IMO

> Enforced pending period for withdrawals
> Abhorrent promotional terms and conditions (nearly EVERY popular slot game played has 50% contribution or LESS to wagering)
> Deposit fees on deposits

I trust Conor and Rachel will improve the situation, but they have said it will take a significant time - well into 2020.

For now, I can't see how Trada can be the best rated casino on this respected site. 32Red used to be number 1, then came along the forced pending period and other negatives. Now look where they are in the table (No offence @Mark_32Red)

 

[Kroffe]

Well, I've just had an extended chat with Conor and I have to retract what I've said above. I think that was too hasty.

IMO the bottom line is that Trada has well earned their Accred status and is fully prepared to meet the challenges that this Aspire thing is going to entail. At the very least they deserve the chance to prove that all is well. And I now think they should be given that chance before anything like a BBF re-do is on the table.

Even if the people running the site are awesome, theres soooo much that needs changing before it starts to resemble the site that got accredited.
Now its essentialy a new casino.

Edit: Nicola said it better.

 

[maxd]

With respect @maxd I disagree. ... For now, I can't see how Trada can be the best rated casino on this respected site. ...

I hear you, but I still think they deserve a grace period to put things in order. If the results are unsatisfactory then ... Bryan will do what he feels the situation requires.

32Red used to be number 1 ...

The 32Red situation was quite different IMO. Yeah they made a few changes we weren't too keen on, and they slipped in ranking because of it. Then 32Red sold and the team of principles that we'd had a relationship with for years eventually all took their leave. In other words the access we had was gone and thus, sadly, the game had fundamentally changed.

That is not the situation at Trada. I'm assured the team we know and love is still there and going nowhere. As always it's the people we work with that make the difference and those people are still there, so we'll continue to work with them unless/until there is some compelling reason why we can't and to date there is no evidence of that.

I should make it perfectly clear that none of this is my call. Bryan makes the Accreditation decisions and it'll be his call, as always, on these matters including Trada. Feel free to give your thoughts, as you have been, but remember that Bryan is calling the shots on this, not me.

 

[TradaCasino]

Hi All,

We’re still here! Please give us a chance to get things up and running properly. As you can see there were teething issues overnight and I can assure you we are working on all of them right now.

Any server errors/balance issues etc are currently being investigated and the issues with image size are being dealt with later today (for some reason the mobile site is calling the desktop imagery).

If you have any account specific issues please PM me and I’ll have them looked into immediately.

Conor and I are still here to help so please give us the opportunity to do that for you.

EDITED: To clarify, *we do* not charge a fee on deposits & never will. If anyone was mistakenly charged a fee overnight I’ll refund it.

Thanks,
Rachel.

 

[colinsunderland]

I hear you, but I still think they deserve a grace period to put things in order. If the results are unsatisfactory then ... Bryan will do what he feels the situation requires.



The 32Red situation was quite different IMO. Yeah they made a few changes we weren't too keen on, and they slipped in ranking because of it. Then 32Red sold and the team of principles that we'd had a relationship with for years eventually all took their leave. In other words the access we had was gone and thus, sadly, the game had fundamentally changed.

That is not the situation at Trada. I'm assured the team we know and love is still there and going nowhere. As always it's the people we work with that make the difference and those people are still there, so we'll continue to work with them unless/until there is some compelling reason why we can't and to date there is no evidence of that.

I should make it perfectly clear that none of this is my call. Bryan makes the Accreditation decisions and it'll be his call, as always, on these matters including Trada. Feel free to give your thoughts, as you have been, but remember that Bryan is calling the shots on this, not me.

I understand where you are coming from, especially with the 32Red comparisons, but a closer one would be casinoluck and Eric. If you look through the thread from when they moved to Aspire, some of Eric's early comments were pretty much exactly the same as Conor's on this thread, and he too promised things would get better after the move was settled down. Nothing changed and Eric just stopped responding. Hopefully that doesn't happen here, but history suggests any move to AG does not end well, and despite rep's claims, nothing changes. Eric is still there (as far as I know, and certainly was for a while after he stopped responding to customers) and was a good rep who you had a good relationship with, same as Trada.

Maybe not a new BFF, but IMO Trada's review should certainly be changed, even if it is short term, as there are so many negative changes, which will massively affect the score. If they make changes as they promise then the score can be improved again

 

[maxd]

... history suggests any move to AG does not end well, and despite rep's claims, nothing changes. ...

I think the casino and its people are the bigger factor here. CL never enjoyed the stellar reputation that Trada has earned. Big difference IMO.

And trust me, I am a card-carrying Aspire skeptic. I've wasted way too many hours of my life trying to get their reps to deal with crappy casino behaviour. I seriously doubt that is going to become the way of things with Trada but if it does I'll be one of the first to raise the alarm.

EDITED: To clarify, *we do* not charge a fee on deposits & never will. If anyone was mistakenly charged a fee overnight I’ll refund it.

I think this is an excellent example of the Trada folks being on the case. Give it a chance guys, this bodes very well IMO.

 

[steveh35]

Hi All,

We’re still here! Please give us a chance to get things up and running properly. As you can see there were teething issues overnight and I can assure you we are working on all of them right now.

Any server errors/balance issues etc are currently being investigated and the issues with image size are being dealt with later today (for some reason the mobile site is calling the desktop imagery).

If you have any account specific issues please PM me and I’ll have them looked into immediately.

Conor and I are still here to help so please give us the opportunity to do that for you.

EDITED: To clarify, *we do* not charge a fee on deposits & never will. If anyone was mistakenly charged a fee overnight I’ll refund it.

Thanks,
Rachel.

Why are people's accounts locked is this due to the other casinos in the group if so I will not reopen my account if it means being bombarded by Karamba day and night again.

 

[4048]

Why are people's accounts locked is this due to the other casinos in the group if so I will not reopen my account if it means being bombarded by Karamba day and night again.

Karamba is Aspire? I never registered for any AG casino but I still keep getting Karamba spam, never bothered to actually search for the casino.

 

[thr0b]

It is. Have a look at their Gambling Commission licence page. There’s twenty or so different sites.

interestingly, Trada is labelled as a brand ofAspire, rather than a white label.

 

[TradaCasino]

Why are people's accounts locked is this due to the other casinos in the group if so I will not reopen my account if it means being bombarded by Karamba day and night again.

This is a known issue and we’re working on it now. It will be sorted soon.

If you’re self excluded on another brand in the group then you cannot play at TradaCasino. If you are not self-excluded elsewhere, having your account at TradaCasino doesn’t mean that you’ll be opted into communications from other brands on the platform.

Rachel.

 

[steveh35]

This is a known issue and we’re working on it now. It will be sorted soon.

If you’re self excluded on another brand in the group then you cannot play at TradaCasino. If you are not self-excluded elsewhere, having your account at TradaCasino doesn’t mean that you’ll be opted into communications from other brands on the platform.

Rachel.

Looks like I am not playing at Trada then as I will not reopen my Karamba account they even sent me mailings after I have self excluded from them which is disgusting and they told me that it was because it takes time to update their systems, no if you self exclude all communications should have stopped.

Sorry that I will not be able to play at Trada anymore.

 

[colinsunderland]

EDITED: To clarify, *we do* not charge a fee on deposits & never will. If anyone was mistakenly charged a fee overnight I’ll refund it.

Thanks,
Rachel.

Why are live chat saying you do?

 

[TradaCasino]

Why are live chat saying you do?


View attachment 118140

It’s a mistake, I’m pretty sure we’re the first brand to go live with no fees so the CS team have got it wrong.

I’m working with the CS manager to iron out these issues as we speak.

Rachel.

 

[colinsunderland]

Thanks for replying Rachel

 

[Jono777]

Well, I've just had an extended chat with Conor and I have to retract what I've said above. I think that was too hasty.

IMO the bottom line is that Trada has well earned their Accred status and is fully prepared to meet the challenges that this Aspire thing is going to entail. At the very least they deserve the chance to prove that all is well. And I now think they should be given that chance before anything like a BBF re-do is on the table.

To be fair Max, the BBF they passed and surpassed standards on is now history.

What we are seeing now moving forward is a new casino carrying the Trada name, so none of the old criteria really applies now IMO.

Despite rarely being an active player there (before their move) I have always held a torch for Trada and their team, much love in fact.

Maybe now we could design a newly 'bespoke' mini re-BBF or at the very least a closely monitored specialist thread where issues can be brought to everyone's attention, addressed and the negatives put right (not this one to avoid all the pre-move stuff)

As I say time, love and respect for Trada but to let them keep a high standing without some sort of testing would be like allowing me to retake my driving test after passing nearly 30 years ago

 

[maxd]

What we are seeing now moving forward is a new casino carrying the Trada name, so none of the old criteria really applies now IMO.

Based on what? The same people are there. The same commitment to the players. I've confirmed all of that myself this morning.

I see no grounds to say this is not the casino that passed BBF and received Accreditation. The platform changed because Aspire bought their previous platform. That is not a voluntary move on Trada's part IMO, that's making the best of a change in supplier.

I repeat, they deserve their chance. Several chances actually given what we know of the people involved. If those people weren't still there this would be a whole different thing IMO. But they are still there, it was their hard work and good actions on behalf of their players that got Trada where it is. I'm not about to support a call to burn their house down because the platform changed, at least not without good proof that that change both harms the players and is beyond repair by the people at Trada.

Certainly a review of the factors contributing to their current rating sounds reasonable, I think even they'd agree with that, but that's a far cry from saying "the old casino is gone" and stripping them of Accreditation. In any case, these matters are for Bryan to decide, as I'm sure he will when he returns.

 

[steveh35]

Based on what? The same people are there. The same commitment to the players. I've confirmed all of that myself this morning.

I see no grounds to say this is not the casino that passed BBF and received Accreditation.

Except you can't play on it if you have been bothered by the other casinos in the group and had to exclude from them for immoral marketing.

 

[thr0b]

Except you can't play on it if you have been bothered by the other casinos in the group and had to exclude from them for immoral marketing.

That’s an obligation of the licence though. It’s not really Trada’s fault and they don’t have discretion on it.

I suspect I long-ago excluded from an AG site, and I’ve PM’d Trada’s reps here to get that removed. I’ll see how that goes.

 

[maxd]

Except you can't play on it if you have been bothered by the other casinos in the group and had to exclude from them for immoral marketing.

And that's grounds to strip them of their Accreditation? I think not.

 

[Slottery]

Wouldn't give many hours or days grace period to hung with 9.8 score with current situation. AG bonus terms, pay out times etc... seem to be quite different where their very high score is based.

Great to have great reps and people behind everything but now at the moment just pretty much one AG site more and at the moment not 9.8 score IMO. Very long grace period to have highest rating even not deserved can be very misleading if review and reality are not synced like they should be all the time, if there are changes, then review and score can effect to these, what score should be at the moment and then when willing to have new review, get a new score accorningly but sticking in something what have been and is history at the moment leave it to be unaccurate score for all to see and rely.

 

[colinsunderland]

Based on what? The same people are there. The same commitment to the players. I've confirmed all of that myself this morning.

I see no grounds to say this is not the casino that passed BBF and received Accreditation. The platform changed because Aspire bought their previous platform. That is not a voluntary move on Trada's part IMO, that's making the best of a change in supplier.

I repeat, they deserve their chance. Several chances actually given what we know of the people involved. If those people weren't still there this would be a whole different thing IMO. But they are still there, it was their hard work and good actions on behalf of their players that got Trada where it is. I'm not about to support a call to burn their house down because the platform changed, at least not without good proof that that change both harms the player and is beyond repair by the people at Trada.

I don't think anyones suggesting burning the house down, just making sure things dont change too much. 91% RTP from 96% I would suggest is a change that harms the player, granted they have said that will change in 2020, but that could be in 6 weeks or 13 months. 50x wagering on almost all games from the previous 35x is a massive negative for anyone using a bonus. Payout times will be much worse than before, another negative. Varying max bets on the bonus is a pretty shitty and quite well hidden in the terms, thats a negative to what it was before.

If these terms were there when the review was done, there is no way they would have 9.8 score, I think casinoluck have about a 7-8 don't they? As Trada are now pretty much exactly the same, then surely their score should be reviewed and increased as and when the negatives are changed? Anyway I'll not say anything else on this as it's not my decision to make, but they are my views.

EDIT: Just to say, I was wrong in saying a BFF should be redone, I was thinking more of the score rather than changing their accredited status, I was meaning the score for the review should be updated to reflect the current status.

 

[maxd]

Certainly a review of the factors contributing to their current rating sounds reasonable, I think even they'd agree with that ...

... surely their score should be reviewed ...

How is that not exactly what I just said?

 

[Jono777]

And that's grounds to strip them of their Accreditation? I think not.

I did not want them stripped of anything, hold my hands up, I had missed certain posts and not realised I was repeating what some had already said.

No one (well defo not me) are saying anything negative about the staff and their efforts, I wish them nothing but the VERY best.

However how can we say it is the same casino, no way. Platform changed yes, no problem but so has cash out times, T&C's (And lots of them!) bonus structure, deposit fees still a grey area whether they're refunding or not, RTP's (checked Book of Dead slot as a random example and I'm sure 91.25% is not allowed in UK under their licence!)

I can see both sides of the coin but another example, I work myself up to top level management in a job, proving myself over the years but then decide to call it a day and move to a new company, they're not going to let me jump straight into the directors chair!

Best compromise moving forward and to end this part of the debate I feel is your idea of a rating review and worry about the accreditation once they've had some time to settle into their new 'surroundings'

 

[Conor@Trada]

Good morning everyone!

I would like to address every point made in the thread, and I will, but I think we're all getting a little heated at the moment.

So to begin, why don't we all take 30 minutes, take a breather, and by then I hope to have a full reply for everyone

So good?

Conor