Aspire Global slow-pay problems

[dantheman23]

Hi guys!
Is any one a regular user of any of the many AG Comms sites and familiar with the regularity of them processing withdrawals, please?
I'm new, deposited £50 and won £4k (over the moon!). They said it'll be pending for 24/48 hours for the first withdrawal. Ok, I can live with that!
That was 9 days ago. I did the KYC docs about 2 days in, got an email saying I'm fully verified and to keep and eye on my emails.
A few days later they emailed again asking for a selfie of me holding my passport.... ok. And my bank statement showing my £50 bank transfer from my bank to their bank (I would have maybe thought a bank transfer wouldn't require evidence to show I own the account? Go figrure.
So now we're 3 days ago, all they've said on Live Chat is that they don't need any more documents and and then a copy + paste about their withdrawals.
A guy this morning said he'd escalate it by sending them an email.
They don't process withdrawals at weekends so who knows when I'll get it. But is this timeline a pattern??

Casinos by Aspire Global Reviewed:

• Trada Casino
• Mr. Play Casino
• CasinoLuck

 

[johnnymcc1966]

AG are Aspire Global? Not a brand I like to get involved with myself and I am not surprised. If you have problems contact @maxd and open a PAB but then dont post any threads about it.

 

[johnnymcc1966]

PS Don't worry. Once you've danced with a Baboon and wrestled a Grizzly Bear the money will reach your account before your get the results from your mandatory prostate exam.
Easy peasy.

 

[bamberfishcake]

PS Don't worry. Once you've danced with a Baboon and wrestled a Grizzly Bear the money will reach your account before your get the results from your mandatory prostate exam.
Easy peasy.

You forgot to mention that they need a picture of the Grizzly Bear wrestling in front of their house while holding a piece of paper with today's date (The Grizzly must be holding the paper).

 

[Avernite]

Well, it once took me 3 months with the help of Pogg to get a refund out of them once. Hope your patient.

 

[maxd]

FWIW Aspire Global are notorious for these and other problems, see Meister Awards 2022 for details.

 

[justdoit]

Hi guys!
Is any one a regular user of any of the many AG Comms sites and familiar with the regularity of them processing withdrawals, please?
I'm new, deposited £50 and won £4k (over the moon!). They said it'll be pending for 24/48 hours for the first withdrawal. Ok, I can live with that!
That was 9 days ago. I did the KYC docs about 2 days in, got an email saying I'm fully verified and to keep and eye on my emails.
A few days later they emailed again asking for a selfie of me holding my passport.... ok. And my bank statement showing my £50 bank transfer from my bank to their bank (I would have maybe thought a bank transfer wouldn't require evidence to show I own the account? Go figrure.
So now we're 3 days ago, all they've said on Live Chat is that they don't need any more documents and and then a copy + paste about their withdrawals.
A guy this morning said he'd escalate it by sending them an email.
They don't process withdrawals at weekends so who knows when I'll get it. But is this timeline a pattern??

I have account on one of their casino, never had problem for cashout, they never ask me for ID or any other Doc, last time I cashout there last year Oct they send me offer 100% bonus, they are ? casino and low RTP

 

[dantheman23]

Hi guys, quick update lol…
I eventually received a payment this week but it wasn’t for the £4,000 I requested. They sent me £1590 and then blocked my account and sent me an email saying they’ve decided to apply a 5 year self-exclusion on me and on all of their other businesses and were actually really rude and patronising telling me to seek help if I have a gambling problem.
I’d like to point out that I don’t have a gambling problem :/ so I’m very confused - can they just decide that “this customer has a gambling problem so we’ll punish them for the next X years”?!
In terms of my activity on the the account, I signed up a few weeks ago. I deposited £50 and was playing Bass Bonanza at like £1.60 a spin and won just over £4,000 and immediately requested “cash out”.
They’ve told me they won’t engage in conversation with me as the “decision” is final.. like what?
I don’t even know how they came to sending me £1590

 

[dantheman23]

Hi all,
This is the email I received from Lucky Thrillz casino (part of AG Communications):

The agents on live chat refuse to help as they say this decision is final… lol

“We take the obligation of responsible gaming very seriously here at Luckythrillz.
Your Luckythrillz account has been closed for a 5 years Self-Exclusion with immediate effect. Your withdrawal will be processed to your Wire Transfer details listed on your account.

Self-Exclusion means that you cannot access this or any other account for an agreed time period: 5 years. Self-Exclusion will be on a network level, this will take away the option of registering with or accessing any accounts, within our network of Casinos and sports books. “

To be honest, something didn’t feel right when I requested the £4,000 withdrawal - which is why I posted the original post in this thread. I asked their live chat agents why my withdrawal was taking so long to be paid and they said it’s likely taking longer to be paid because of the “high amount”.
Then I’m being asked to provide further documentation after successfully verifying my account and something didn’t feel right - I almost felt that I didn’t deserve the win as I had only deposited £50, is that odd to think that way?

I’ve asked them to explain why they’ve paid me £1590 and just wiped out the remaining winnings but I’ve also contacted a law firm to look in to taking legal action.

 

[dantheman23]

Update: they’ve asked for a bank statement displaying the IBAN and SWIFT code in order to process my withdrawal. I deposited via Trustly and that’s the bank account I had to have verified and where they sent the £1590 payment. And as luck has it, I don’t have an account with an IBAN and a SWIFT code ?

 

[The Viking]

And as luck has it, I don’t have an account with an IBAN and a SWIFT code ?

So you have no bank account at all ?
But in the first post you talk about bank statement then youmust have IBAN and SWIFT

 

[dantheman23]

I have a Revolut account and they’ve told me they don’t accept that account :/

 

[justdoit]

I have a Revolut account and they’ve told me they don’t accept that account :/

m8 just go to your app and get your Swift number , Swift number is different from Account number
here how to get Swift from Revolut app is 2 clicks... if still have problem call Revolut ask for your Swift number

 

[dantheman23]

Ah thanks mate, sorry I maybe didn’t explain it properly! I provided proof of my Revolut account (they wanted to see my transactions), as I used Trustly to make the only deposit on my account of £50. They paid £1590 of my £4000 winnings via Trustly to my Revolut account. Now they want to send the remaining winnings via wire transfer and they don’t accept Revolut!

 

[justdoit]

Ah thanks mate, sorry I maybe didn’t explain it properly! I provided proof of my Revolut account (they wanted to see my transactions), as I used Trustly to make the only deposit on my account of £50. They paid £1590 of my £4000 winnings via Trustly to my Revolut account. Now they want to send the remaining winnings via wire transfer and they don’t accept Revolut!

m8 every bank has Swift number include Revolut they start like this ..... if they still refuse go open account in Monza it takes 5 mins to open account, or ask them if they can pay you on Skrill, if they say yes go open one account in Skrill.com it takes 2 mins