The ball is in their court, but I doubt you'll see anything out of this. They have pegged you as a fraudster. They have linked your machine to a charge-back player at another one of their casinos (not TiV). That makes this issue even more complex, right?
This is what needs to be cleared up. This contradicts the denial the OP made of having any knowledge of these other chargebacks. Who else had access to the same computer between those dates?
The tale also seems to take place in both China and Australia, yet involves the same MACHINE.
The Rival rep over at the other forum has done the brand no favours with his answers (especially the deliberately evasive ones) on other odd issues that have been mentioned, such as players being booted, and then PURELY BY COINCIDENCE this happening at the exact same time that Rival enacted a request to remove the slot "Scary Rich" from the casino.
Rival Rep pleads "trust me - it's pure coincidence", yet this is far LESS believable a coincidence than the claims made by players under investigation for fraud where the casinos' evidence is similarly explained away as an "unfortunate coincidence" rather than proof of fraud.
This case also reveals that there IS quite a connection between the independent SlotoCash, and the stable of Rival White label casinos. TIV have made their determinations based on what happened at Sloto, yet have reached a DIFFERENT INTERPRETATION of these events than that reached by VIP managers at Sloto itself. How on EARTH does TIV know MORE about this matter than SLOTO
, where it happened.
The complainant came to the casino through a site owned by a "bent" affiliate, but so what. Affiliates, "bent" or otherwise, have sites freely available to anyone on the Internet (except perhaps the Chinese using Google
). The fact that a player came from an affiliate who was later found to be in breach of the terms does NOT mean the PLAYER is necessarily involved in the same fraud.
Leaving aside the machine match, just HOW could an Australian citizen pull off a 10K fraud using a CHINESE credit card, despite having no visa nor work permit for China, nor the right to a bank account there.
Whilst China is known for high tech fraud, this tends to involve the use of stolen identities gathered from outside China to perpetuate fraud from WITHIN China. More likely is that the OP has had their personal data stolen, and it has been used fraudulently from within China to defraud casinos.
This may seem an unlikely defence, yet we are expected to believe the Rival rep who offered an explanation for a player getting booted whilst playing Scary Rich, logging straight back in to find the slot gone, as a coincidence of two UNRELATED events just happening at the exact same time so as to give the impression that they were connected by cause & effect.
Eg.
1) Unrelated general internet issue causes player to be disconnected from the casino whilst playing the slot.
2) Purely by coincidence, at the EXACT same time Rival act upon a request to remove this game from said casino, which all takes place during the EXACT window between the player getting "booted", and managing to reconnect.
If that's nothing more than coincidence, then PAY the OP.
I believe however that it is NOT. I think that what happened is that the player was DELIBERATELY booted from the casino BECAUSE the game Scary Rich needed to be removed, and this required the forcible ending of all active sessions in order to make the configuration changes.
This was NOT simply a change of offering, this was a change done IN A PANIC SITUATION, perhaps because the player was winning "out of control" on that slot at the time, and the casino panicked that it was out of it's depth and could not afford the player to win any more.
Other actions taken by Rival operators seem to have in common a fear that a slot, or subset of slots, are "out of control" and paying out more than the casino can cover in a short space of time. Is it any wonder therefore that players are deeply suspicious about Rival software and it's operators.
If there is no "fire", where is all this "smoke" coming from?
After first claiming such a thing was "impossible" in general terms, the Rival rep had to do a partial U turn when Kasino King said it was HE that had a similar experience, that of being booted from a slot during play, and finding that this was done to him in order to change his PERSONAL limits. This is a grudging admission that Rival operators ARE indeed free to monitor individual players, and "mess" with their betting limits by forcing termination of their session in order to effect the changes, and the Rep says this is OK and consistent with previous assurances, because this does NOT affect the RTP of the game. Before this, he answered KK's question by merely stating that individual operators could not change the RTP of the slots, which was NOT the question actually being asked.