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This Is Vegas Owe Me 80,000 USD

Discussion in 'Online Casinos' started by gid88, Aug 26, 2010.

  1. gid88

    gid88 Fraudster - chargebacker PABnononaccred

    Occupation:
    online casino player
    Location:
    Australia
    Hi there, I've been posting my issue on Online Casino Suite and at the suggestion of the Admins over there, I have posted my gripe here in the hope of getting a resolution.

    They gave the okay to post the thread here, and I hope Casino Meister don't mind if I do so:

    You must register/login in order to see the link.

    The meat of the thread and my complaint is as follows:

    Basically, i registered an account with This is Vegas whilst my account was locked with SlotoCash (more about this later). I made a deposit with TIV in the amount of 1000usd with a 50% bonus introductory sign-up. So i was playing a few rounds of the game of Heavy Weight Gold at $20 and gradually worked my way to winnings of about $5000.

    I then increased my bets to $50 and whilst playing this level at "max bet", hit the 7 free game round. Before i knew it, the blonde boxer was on the first reel, and three wilds were in the 2nd, 3rd and 4th wheels respectively and another blonde guy on the fifth reel - i racked up approx $30,000 on that bonus round alone. I kept playing and increased my bets to $100 a spin (I realize they don't allow that now - for obvious reasons), anyway, i kept on playing, hitting the bonus rounds a few times (the "KO" rounds) as well as the free spins a few times and after about 5 hours of playing managed to get up to approximately $83,000. I figured the bonus conditions were fully complied with.

    I thought, okay, time to make a withdrawal so I withdrew the maximum amount of 5,000usd. 2 days later, I go back into TIV to find my account locked and my withdrawals reversed. I sent an email requesting why (there's no contact number). The reason was that "management was looking into it". Fair enough I thought, let's see how they can get out of this one. Anyway, after a number of emails being sent back and forth they tell me that I had a credit card issue with Sloto Cash and therefore they would not be paying me my winnings and my account would be locked. AND that this was "management's final decision" i.e we're keeping your money and you're not getting your $80,000 winnings. Nice response.

    So the issue with Sloto Cash - I had been playing at Sloto Cash for quite a few months prior to registering with TIV (I liked or used to like Rival Games). One day Sloto send me an email saying that they received chargebacks from a credit card I had apparently used and wanted me to contact the bank to return those chargebacks. Problem was, the credit card was not mine, there was no way I could contact a bank I did not have an account or credit card with so obviously there was some type of fraudulent activity happening with my account through someone else. Sloto Cash and I came to the resolution that my account would be frozen (I had over $5,000 in my account with them at the time) and they would allow me to play again in three months to ensure that there was no more fraudulent activity on my Sloto account. We came to an agreement which both parties agreed to.

    So, having a good relationship with Sloto and the VIP managers there, I explained to them my situation with TIV. They told me that they are in NO WAY RELATED to TIV and advised me to contact Rival directly who would resolve this.

    So I did, and Rival did get back to me with "Sorry, TIV's management decision is final"....JOKE. I replied that my issues with Sloto Cash had been resolved and came back with a surprise response of "MANAGEMENT's DECISION IS FINAL"...thanks RIVAL !!! where's my 80 thou ??
     
    4 people like this.
  2. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Apparently they don't know anything about CM, or they would have told you that posting details here will drastically reduce your chances of ever seeing a penny.

    If you still have time, delete your post and file a PAB - http://www.casinomeister.com/problems.php

    Or, PM one of the mods and have them take the details out of your post for you, if you can't edit it.
     
    3 people like this.
  3. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Don't need any more details than this, but:

    Was this your first deposit with TIV, or have they been taking your action before this happened?
     
  4. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    As always we will have to wait to hear from the other side but if what the Op says is correct then any issues with an unrelated Casino resolved or not have nothing to do with it- how did they know about these issues anyway - was there a red flag on your Rival account?
    If so why did they take your deposit?
    I will bite my tongue for a while.
     
  5. bonustreak

    bonustreak Senior Member webmeister

    Occupation:
    webmaster
    Location:
    Home Office
    The player has been sent here on my advice everyone, I am sure they do not know the exact way to go about getting help from this forum so please go easy. We have also advised the player to do a PAB as well. I felt the story needed to get out on the forums to warn other players to not play at TIV because if you do win the chances of you being paid are very slim!
     
  6. maxd

    maxd Casinomeister's Player Arbitration (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @gid88: If you want to file a formal complaint here at Casinomeister check out our Pitch-A-Bitch (aka 'PAB') service.

    In a nutshell you file your Pitch-A-Bitch by completing the PAB form, I receive that, pre-screen it and then submit it to the casino people. The idea is that we're seeking a resolution to your complaint or a good reason why it cannot be resolved satisfactorily. The service is free of charge and is available to all Casinomeister members in good standing.

    If you decide you do want to use the Pitch-A-Bitch service you are STRONGLY advised to read the Pitch-A-Bitch FAQ in full.

    Why? Because you have responsibilities in the PAB process too -- both in filing your PAB and while the PAB process is ongoing -- and a successful PAB depends as much on you and your cooperation with our procedures as it does with the casino.

    You can see more about past PABs on our PAB Archives page.

    Regards,
    Max Drayman
    Casinomeister.com, Pitch-A-Bitch Manager and Forum Moderator
     
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    WOW! :eek2:
    Where do I start?
    Well with the inconsistencies in the opening post. These may seem very minor and "nit-picking" to some, but for me they start to ring some alarm bells.
    First:
    Has ANYONE else seen this slot allow $50 bets at any casino?
    I certainly haven't. The max at most Rivals is $20 (including on my TiV account)
    Later he says he upped that to $100/spin... !

    Next:
    For someone who played for 5 hours you would think they would know this game gives 10 free-spins.

    And:
    That's very clever, since the Wild does not appear on reel 4!

    View attachment 23282

    Something a little bit fishy about this story - but anyway, that's all irrelevant since the reason for withholding the winnings is due to "credit card fraud" at another casino.
    If this player is a serial fraudster (history of multiple charge-backs) then I agree the casino could be justified in closing the account until any deposits are fully cleared and un-reversible. But I can't agree with keeping the winnings on these grounds.

    The only way forward IMHO is Pitch-a-Bitch and then be VERY patient!

    KK
     
    3 people like this.
  8. all4greed

    all4greed Now we can do business.

    Occupation:
    Misc.
    Location:
    Pacific NW
    Oh please KK. You know better than anyone that Rival software is glitchy. I've had all 5 reels with expanding wilds, betting 500 per spin.

    Don't be a hater.;)
     
  9. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    Assuming TiV has refused the winnings of a player based on an issue at another casino, then clearly information is being shared. So:

    1) Why did they accept deposits from the player if they knew this?
    2) Were these winnings won legitimately, according to the T&C's?

    IMO if you accept a player, and he has acted according to the T&C's then you pay the player when he wins.
     
    8 people like this.
  10. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Agreed Simmo, another issue is that ... had the players balance gone South, it would be ignored until such time that he withdraws. This issue only arises when the Casino needs to pay...
     
    2 people like this.
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Why then, did they not share the information that this issue had been RESOLVED at Sloto.

    Clearly, if this resolution was that Sloto would freeze his account to make sure nothing else went wrong, he WOULD go to a different casino to play in the meantime.

    The discrepancies might be down to him mis-identifying the game he was playing, although this does not explain the $100 bets towards the end. Does ANY Rival slot allow bets at this level, let alone one with expanding wilds.

    Sloto ARE involved in this issue, whether they like it or not. THEY shared the "red flag" with TIV through Rival, so THEY are responsible if it turns out to be a cock-up (the OP says it is NOT his card, but one he has nothing to do with).

    Companies CAN be charged with LIBEL if they wrongly identify someone as having made a chargeback, or other breach, and then SHARE this information with third parties. Banks HAVE been found guilty of libel for wrongly bouncing a cheque in the past, since the act of bouncing indicates to the party receiving the cheque that the person who wrote it does not have the funds to cover it. If the card company in this case wrongly charged back deposits, they too can be taken to court for libel, and damages.
     
  12. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    are screen shots allowed at this time if so id like a peek :eek2:
     
  13. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I sent both thisisvegaslina and Sloto a PM about this thread.

    It's certainly strange that the OP have a different game than we others though..:D
     
  14. Simmo!

    Simmo! Moderator

    Occupation:
    Web Dev.
    Location:
    England
    Unless the information was passed to TiV from Rival somehow.
     
  15. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Max bet available for me at Rivals was (I haven't played in ages is why I say 'was') $3 on reel slots and something like $6 or maybe $6.75 on vid slots. (It changed during gameplay on a vid slot at one Rival -- I was betting something like $15 a spin on the Cleopatra slot, and winning. Got booted, and when I came back, <>$6 was max) LOL
     
  16. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    This is an interesting discrepancy that KK has brought to our attention.

    This is pure speculation on my part but there seems to be two distinct possibilities here.

    Either the Op is full of it and placed no such wagers.
    Or
    Rival Casinos are able to change the max wager to their games at any time.
    This would then imply that they were tracking the Ops account once it was seen he was doing rather well and in desperation upped the max betting limits hoping to win it back - probably already considering how they would wriggle out of payment if the plan went belly up.
    That is very speculative on my part but the evidence thus far suggests it is a possibility.

    I could go further and suggest Rival were maybe even party to it but that would just be rampant wild speculation.;)
     
  17. blacklabrador

    blacklabrador Banned User - chargebacks - multiple banned forum

    Occupation:
    sales
    Location:
    Ohio
    Something is fishy seeing that the OP hasn't been back yet after all the responses.:confused:
     
  18. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yes, they can.
    Back in March I was playing a huge welcome bonus at Orange Gamez on Winter Wonders. After playing for some time at $7.50/spin I decided to up it to the max of $18.75/spin; It was fine for about 5 or 6 spins, then I got "booted" out of the game. When I came back in the maximum was $7.50/spin.
    Tried the same thing on Love and Money and got the same result!

    Even with my case above, I VERY seriously doubt there is someone sitting there in the casino tracking what players are doing. I think it's much more likely to be some automated system, though why it let me do any big spins at all does cast some uncertainty on that...

    However, I still find it extremely unlikely that TiV would allow bets of $50, let alone $100/spin on ANY of their slots.

    KK
     
    1 person likes this.
  19. deucebag

    deucebag Experienced Member PABnononaccred PABnonaccred PABaccred

    Occupation:
    Engineer
    Location:
    cyberspace
    Rival operators can and do increase bet limits for indiviual players. I have first hand experience with it, and have had up to $100 (though haven't used it). Sadly, I'm not surprised to see KasinoKing's attempt to cast suspicion. He should change his title to "Rival Apologist". There is no reason to doubt the OP -- his experience is completely in line with the increasingly rogue behaviour we've seen from Rival white labels.
     
    5 people like this.
  20. gid88

    gid88 Fraudster - chargebacker PABnononaccred

    Occupation:
    online casino player
    Location:
    Australia
    Reply to threads

    Apologies for not getting back to all the posts (there are alot of them), i'm currently in Australia at the moment and working in a completely different time zone to you guys (I presume most of you are in the States). Anyway, in answer to the main question that's been asked regarding wagering, the issue arose approximately 7-9 months ago (replying on the go so need to check my emails as to the exact time I was playing). In any case, during that time, TIV did take deposits from me, approximately 3,000usd. I was playing a bonus and played through that. Also at the time, Heavy Weight Gold was taking $100 bets...i noticed that at other Rival Casinos this was not possible and I also noticed that at Rival a few weeks after my dispute with them they took this ability to bet $100 down. There are certainly games on the Rival scene that accept $100 bets (or used to when I was playing there, don't now) eg Rock Star and that other game with the Leprechaun.

    As for my issue with Sloto, like I said, it was resolved amicably.

    I will when I get time post on the PAB. Thanks for your comments and feedback - much appreciated.
     

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