Bogus Complaint Red Flush refuse to pay me.

[pevangel]

so sorry i should have worded that different, what i mean is they have a little different of variety of slots. my apologies.

pevangel

 

[SlotMonster]

Still looking for the answer or comment from the rep.

 

[funky_seagull]

if this is true then the player central database shared by casinos, does exist. Which I think is out of order. And should be challenged for DPA reasons. Who do they think they are, equifax? How did said player deposit? Seems strange they didn't ask for some Id etc. If they were just going by information stored on a central database which shouldnt exist, that is bad practise... Would be nice to hear other side of the story. Maybe rep on holiday...?

 

[silcnlayc]

database shared by casinos,Which I think is out of order

Not necessarily...In real life this also holds true..I have a credit line at one casino and decided to change casinos and now I am offered credit lines at the others that are not related to each other (independantly owned) The reason I was offered this is because they "noted" I had a credit line at the other casinos and they stated that they can offer me the same terms as I have at the other casino in credit lines. This is NOT unusual.

This is their business to know. Just as online casinos must share some information (public knowledge), same goes for B&M casinos. I received a credit line offer from Dover Downs yesterday which actually surprised me....but I do not feel it is in violation of my privacy since I was the one putting my name, address and all out there for all to see....(casinos that is)

It is very simple thing to send out attractive promos to a street, neighborhood or even a city by looking it up on the city records and printing out a group of labels to the households. They get the name, address etc easily..it's PUBLIC knowledge...choose a name in your database, find where they live and send out promos to entire neighborhood...easy....

I challenge anyone to go online "google" yourselves and see what I mean..and how musch info there is about you...put in your phone and see where that leads you..you would be truly shocked..

I have unlisted everything..I never use my home phone for any online transactions...and I have made it so you cannot find me online or any personal info..so how did the casino "know" about my credit lines? The financial world works the same way..they might not tell you about the database they have but they "know" all about you. This is how they know if you are a cheater, con etc etc..your name IS there on a list..

Check your credit...see hop many check out your payment history, credit card offers etc...where do the get this info to see if you are a good or bad credit risk? From other institutions....your info is not SOLD to anyone, it is just "there" for them to "see". being in the banking, mortgage, real estate industry..I know this to be true..for many institutions..

Maybe rep on holiday...?

I was thinking the same thing....

 

[fortunelounge]

Red Flush Host

Firstly apologies for the delay in replying, unfortunately Martyn has been away for the last week.
In reponse to JimS09 's post, The above player was identified as a potentially high risk player by our risk department and based on certain criteria his account was locked. However we will be conducting a full investigation into the facts, and make the necassary refunds where applicable.

Sorry for any inconvenience caused.

Red Flush Host

 

[winbig]

Firstly apologies for the delay in replying, unfortunately Martyn has been away for the last week.
In reponse to JimS09 's post, The above player was identified as a potentially high risk player by our risk department and based on certain criteria his account was locked. However we will be conducting a full investigation into the facts, and make the necassary refunds where applicable.

Sorry for any inconvenience caused.

Red Flush Host

Please define "High Risk Player" - One that deposits with their own money, doesn't take a bonus, never had a charge back (To our knowledge?)

 

[JimS09]

Please define "High Risk Player" - One that deposits with their own money, doesn't take a bonus, never had a charge back (To our knowledge?)

Thank you. The only thing I did was deposit $400 and begun to play. I didn't wait or ask for anything. Just begun to play. And after hours of playing the next day my account was locked. No explanation or anything. You are right I never had a chargeback, never! Im dying of lung cancer and have about 8 month to a year. I live with my sister and have offer to provide my medical records to them. This is crazy.

 

[winbig]

Apparently, they define a high risk player as one that actually knows what they're doing, and are lucky enough to beat the 5+% HA on slots

 

[anniemac]

Just throwing this out there. You said you lived with your sister. Possibly does she have an account with this casino? Maybe that's where the flag comes up. Same address etc.

Just a thought.

I sincerely hope you get this all straightened out to your benefit.

 

[winbig]

Just throwing this out there. You said you lived with your sister. Possibly does she have an account with this casino? Maybe that's where the flag comes up. Same address etc.

Just a thought.

I sincerely hope you get this all straightened out to your benefit.

I hadn't thought of that, good guess

But the thing of it is, RF quoted "high risk player" instead of "multiple accounts".....should be interesting to find out what's going on.

Hopefully the RF rep hasn't deemed this as "closed" and quit reading this thread.

 

[catrina m]

I would also like to know why this situation is called high risk?

Are they at a high risk to pay. I had this casino downloaded and was ready to deposit but decided to do a search of red flush in the forum.

When I read this and another thread I uninstalled it.

Anyone who deposits and wins seems to be a high risk. I would PAB.

 

[sdaddy]

I don't know what "high risk" is a euphemism for either, but unless were talking about fraud here, then the casino has no right to confiscate this player's funds.

And even if, hypothetically, it does turn out the player is a fraudster, this case has already been mishandled, by first telling the player his funds have been confiscated before a "full investigation of the facts" has been completed.

 

[winbig]

I don't know what "high risk" is a euphemism for either, but unless were talking about fraud here, then the casino has no right to confiscate this player's funds.

And even if, hypothetically, it does turn out the player is a fraudster, this case has already been mishandled, by first telling the player his funds have been confiscated before a "full investigation of the facts" has been completed.

You're so right. That's like being "Guilty until proven innocent" , and/or going into a trial for your life, with the jury being pre-determined to vote "Guilty" before hearing your case.

 

[sublime9]

to pile on Redflush, Im not a fan at all. I recieved the cd mailer and free $ code last week, so I signed up and played but tried to play roulette but there was $1 limit on single # bets I dont know if they change that once you are a "loyal player" but thats pretty lame I think

 

[winbig]

to pile on Redflush, Im not a fan at all. I recieved the cd mailer and free $ code last week, so I signed up and played but tried to play roulette but there was $1 limit on single # bets I dont know if they change that once you are a "loyal player" but thats pretty lame I think

Especially since Roulette has a 5% HA as well as only counting for 2% of your WR...do the math

Classic Blackjack and all Roulettes count 2% towards wagering requirements

edit: Actually, it's 5.26% on single number bets.
reference:

You do not have permission to view link Log in or register now.

oh yea, can't forget about the $750 max cashout on free chips...

 

[vinylweatherman]

if this is true then the player central database shared by casinos, does exist. Which I think is out of order. And should be challenged for DPA reasons. Who do they think they are, equifax? How did said player deposit? Seems strange they didn't ask for some Id etc. If they were just going by information stored on a central database which shouldnt exist, that is bad practise... Would be nice to hear other side of the story. Maybe rep on holiday...?

While there is some justification for having a central credit reference database, there is a BIG difference. Equifax, and the like, are STRICTLY REGULATED, and have a LEGAL OBLIGATION to disclose, on request, ALL information they hold about an individual, and their history as reported by subscribing institutions. Further to this, they have the right to challenge the accuracy of any information that another institution has passed onto the central database, and force it either to be corrected, or to have their own "notice of correction" appended to it when data is supplied to a different company for ID and credit checking purposes.

This "casino shared database" is completely secret, and it a bit like our MI5, we all know it exists, but the government (until recently) would never publically admit that it, and it's sister MI6, existed.
There is NO MEANS for an aggrieved person to issue a disclosure request under the data protection act, which is something many countries give as a legal right, nor to have any correction applied where there is an innaccuracy. There have been past cases where these databases have thrown up a false positive, and further investigation has shown this to be the case.

Since the casino says the flag is for "POTENTIAL high risk", and not an absolute identification, then surely the actual actions of the player should show that there is a very good reason to believe this is a false positive, with the player NOT using a bonus, and playing only slots - your average "bread & butter" player for the casino.

Whenever there have been "fraud rings" in the past, they have involved hitting the sign-up bonuses through means of disguised multiple accounts, including using the IDs of other persons (with their agreement for a fee, or simply by hijacking them). These are usually detected when documents are requested, as often these do not match properly with other information that has been gathered during the registration and playing process. An example might be where the ID used is from one area, but the internet connection used to register & play is from somewhere else.
THIS player could have become caught up simply for living with his sister, which might be a different area (and thus IP address block) than the address registered with the casino. If his sister also plays casinos, this situation could have set many flags along the way, as they would be playing from the same address, but would be giving different address details on registration. This might make it look as though one person is using 2 separate IDs from the sister's address to play casinos. This would certainly trigger a "potentially high risk" flag, especially when the casino admits that they have already experienced "problems" with players from Georgia.

 

[tim5ny]

Microgaming and Trustworthy used to be synonomous terms way back when before the U.S. ban... but that's all changed.

 

[suzecat]

Ding! Ding! Ding! that's why the world hates Americans................

 

[slotplayer]

Microgaming and Trustworthy used to be synonomous terms way back when before the U.S. ban... but that's all changed.

So what you're saying is that MG has made a conscience decision to "bend integrity" because they lost significant revs from the USA?

 

[tim5ny]

So what you're saying is that MG has made a conscience decision to "bend integrity" because they lost significant revs from the USA?

I'm not saying anything about their games and the fairness thereof, but what I'm referring to is the once non-existent complaints about any MG casino not paying their winners did take a noticable turn. You'll never see these tactics at the good ones like 32Red, but there was a day when you never saw a complaint about non-payment at an MG casino...or if so, it was very rare. It has everything to do with the casino management and not the software.

 

[slotplayer]

I'm not saying anything about their games and the fairness thereof, but what I'm referring to is the once non-existent complaints about any MG casino not paying their winners did take a noticable turn. You'll never see these tactics at the good ones like 32Red, but there was a day when you never saw a complaint about non-payment at an MG casino...or if so, it was very rare. It has everything to do with the casino management and not the software.

As I understand it the casino licenses the software, so ultimately MG is responsible for those they grant licenses to which brings me back to my original point about bending integrity due to lost US revenues.

Whether the games are fair or not is open for debate.

 

[jas2587]

As I understand it the casino licenses the software, so ultimately MG is responsible for those they grant licenses to which brings me back to my original point about bending integrity due to lost US revenues.

Whether the games are fair or not is open for debate.

sorry wether the games are fair or not is always up for debate

Cindy

 

[winbig]

sorry wether the games are fair or not is always up for debate

Cindy

I think they meant in this thread. There's no need to hijack this thread to debate whether or not MG games are fair

 

[jas2587]

I think they meant in this thread. There's no need to hijack this thread to debate whether or not MG games are fair

I wasn't hijacking anything

Cindy

 

[maxd]

Guys ... don't turn this into a dust-up.