Bogus Complaint Red Flush refuse to pay me.

[winbig]

I wasn't hijacking anything

Cindy

my post wasn't directed towards anyone....I was just saying that everyone should keep on the topic at hand....

 

[jas2587]

my bad ...... I am sorry

Cindy

 

[winbig]

my bad ...... I am sorry

Cindy

no reason to be sorry, I should have been more specific

 

[suzecat]

Guys ... don't turn this into a dust-up.

Apologies maxd..................just getting a bit slap-happy waiting for a resolution of the OP's problem with Red Flush. Does anyone know how long these "investigations" usually take to complete? Sure hope for the OP's sake it is not in the 8 months to a year range.

 

[maxd]

No worries.

FWIW, I think the OP should submit a Pitch-A-Bitch if their issue hasn't already been resolved. We've all waited long enough for Red Flush to do something here and ... well, if it hasn't been resolved by now then it's time to escalate things a little.

 

[JimS09]

I just do not get these people. I'm trying to work this out. I even PM the rep here. But he/she hasn't logged on the since the 13th.

info: Please wait for a site operator to respond.
info: You are now chatting with 'James'
James: Welcome to Red Flush Casino. How may I assist you?
js: Can you tell me if there was any new development with my withdrawal?
James: As we have said previously in our chat james. the status of locked account and confiscated funds will not change.
js: Are you a manager or a CS rep?
James: i am the casino manager.
js: you're going to keep all my monies (including deposit)?
James: as per the numerous chats thatwe have had i cannot assist you in this regard.
js: so what can u assist me in?
James: i cannot assist you at all.
js: so ur just a CS rep and no decision you make is final
James: This is a final decision and when your account was locked it was a final decision and this decision is not subject to change hence forth.
js: so it doesn't matter i deposit $400 of my own funds. And won with them, you're still going to keep my funds?
info: Your chat transcript will be sent to xxxx@xxxxx.com at the end of your chat.
js: you still there?
js: I dunno understand, I provide you my documents. I deposit my own money. I won fair and square. And just because my name appears on some MG central database.l You are going to deny me my funds.
js: Inwhich I dunno fully understand why. I never had a chargeback or anything.
js: HELLLOOOOOOOO?????
James: one moment for me please.
(20 mins wait)
James: james, as i said before. We will not credit you your deposits as per our terms and conditions. If you are unhappy about that i apologize.
James: If there is nothing else i must attend to other chats.
James: Thank you for contacting Red Flush. It was a pleasure to have assisted you. Please feel free to contact us should you require any further assistance.

 

[winbig]

James: james, as i said before. We will not credit you your deposits as per our terms and conditions. If you are unhappy about that i apologize.

OUT AND OUT ROBBERY. THIS PLACE NEEDS TO BE ROGUED.

Have you started the PAB process yet? I'd get jumping on that ASAP.

And since when does a MANAGER take incoming live support requests????

James: Thank you for contacting Red Flush. It was a pleasure to have p$$ed on you. Please feel free to contact us should you require any further assistance.

....is what is happening here

 

[sdaddy]

I'm really taken aback by Red Flush's handling of this case. If they've been following any of the criticism here, they seem to be unfazed so far. They're basically still telling this player: "Were going to take your money, including your deposit, not tell you exactly why or hear your defense, and that's that."

Is this the image that a newly-launched casino wants to present to potential new players: that there will be no due process if a player feels his funds have been confiscated without justification? Someone there needs to wake up to this growing public relations mess...fast.

 

[Mousey]

I strongly recommend you fill out a PAB form and send it along to Maxd, NOW.

 

[me_and_ed]

This does not bode well for Red Flush, especially after viewing the transcripts. I cant wait to find out the goods here!!

 

[Alexishot69]

worrying?

I think after reading this post what actually worries me is how many casinos treat players the same but the players ont know about such sites as this? i also look forward to seeing this concluded to the players benefit if of course theres something being missed out by the player..

 

[vinylweatherman]

This is worse than the stunt Prime casino pulled a while back when they "charged back" a withdrawal from a player's Neteller account 2 weeks after payment on the grounds of "advantage play".

It is now clear that the intent is to seize the DEPOSIT, a substantial one at that. This has to be unnacceptable, and I do not remember another case of an accredited casino confiscating a DEPOSIT merely because a player was flagged as "POTENTIAL high risk".

PAB is an absolute MUST at this stage (do not wait further for an internal resolution, it isn't going to happen), this is the ONLY way to properly investigate the matter with a view to removal from the accredited list. If the chat transcripts are genuine, and the OPs story about depositing and playing only slots, with the ONLY problem a risk flag on some risk management system, then removal from accredited seems the only proper course of action.
Players choosing accredited casinos must NEVER be exposed to the risk of arbitrary confiscation of deposits. Confiscation of WINNINGS is even a big "no" where the crime is only "advantage play", as opposed to player fraud.

If the industry are hoping to EVER get back into the US market through regulation, they have a strange way of showing it. This kind of case only STRENGTHENS the polititian's view that the offshore gambling industry is largely "run by crooks", which they used as an excuse to compare it with moneylaundering and even prevention of funds getting to terrorists.

 

[j_l]

I just do not get these people. I'm trying to work this out. I even PM the rep here. But he/she hasn't logged on the since the 13th.

info: Please wait for a site operator to respond.
info: You are now chatting with 'James'
James: Welcome to Red Flush Casino. How may I assist you?
js: Can you tell me if there was any new development with my withdrawal?
James: As we have said previously in our chat james. the status of locked account and confiscated funds will not change.
js: Are you a manager or a CS rep?
James: i am the casino manager.
js: you're going to keep all my monies (including deposit)?
James: as per the numerous chats thatwe have had i cannot assist you in this regard.
js: so what can u assist me in?
James: i cannot assist you at all.
js: so ur just a CS rep and no decision you make is final
James: This is a final decision and when your account was locked it was a final decision and this decision is not subject to change hence forth.
js: so it doesn't matter i deposit $400 of my own funds. And won with them, you're still going to keep my funds?
info: Your chat transcript will be sent to xxxx@xxxxx.com at the end of your chat.
js: you still there?
js: I dunno understand, I provide you my documents. I deposit my own money. I won fair and square. And just because my name appears on some MG central database.l You are going to deny me my funds.
js: Inwhich I dunno fully understand why. I never had a chargeback or anything.
js: HELLLOOOOOOOO?????
James: one moment for me please.
(20 mins wait)
James: james, as i said before. We will not credit you your deposits as per our terms and conditions. If you are unhappy about that i apologize.
James: If there is nothing else i must attend to other chats.
James: Thank you for contacting Red Flush. It was a pleasure to have assisted you. Please feel free to contact us should you require any further assistance.

Disgraceful! - and to top the conversation off with this, is an absolute piss take:

James: Thank you for contacting Red Flush. It was a pleasure to have assisted you. Please feel free to contact us should you require any further assistance.

If the above transcript (and with the Casino Manager of all people) is anything to go by, no one should EVER deposit with this outfit. I think it is atrocious that they are not even giving a definitive answer as to why the OP has been banned from their so called 'casino'.

Obviously, we only have heard the OP's words for it and there is no definite response from Red Flush, however in the meanwhile:
NO ONE SHOULD DEPOSIT AT RED FLUSH CASINO

...until they have made a clear and precise response with valid reasoning on the hold over the OP's deposit and winnings.

J.

 

[maxd]

I just do not get these people. I'm trying to work this out. I even PM the rep here. But he/she hasn't logged on the since the 13th.

Either you are getting severely abused here or there's something about this story that we're not hearing. Either way you've been invited, encouraged and even harangued about filing a Pitch-A-Bitch and so far I've seen nothing from you. In fact you've pretty much ignored all suggestions that this is the way for you to go. So what's the hold up? In case it's not obvious this is the URL for the PABs (click on it): https://www.casinomeister.com/player-arbitration-pab/

No offense but it's time to put up or shut up: this stalling and endlessly posted complaints is beginning to look a little fishy to me.

Is there some reason you're avoiding the PAB process? Is there something to be gained by prolonging the hubbub here on the boards? Generally speaking that's only the case when one is trying to twist the casino's arm over something they wouldn't be able to pursue if they handed it over to a third party for adjudication.

I'm sorry if this sounds callous but most people have no hesitation about doing the PAB thing ... so it looks a little odd that you've pretty much ignored that whole side of this throughout the discussions here.

 

[me_and_ed]

I'm sorry if this sounds callous but most people have no hesitation about doing the PAB thing ... so it looks a little odd that you've pretty much ignored that whole side of this throughout the discussions here.

And the plot thickens.

 

[vinylweatherman]

Nothing like the present.

I open an account at Red Flush casino. I deposited $400 of my own money and began playing, winning and lose. I played River Nile slots and won $2000+ I had my account balance to $4000 and decided to cashout. Afterward I was told that my account was locked dued to fact I was banned from other MG casinos. And my winnings and deposit would be confiscated. I didn't do anything wrong. Never had a chargeback or nothing. They wouldn't even give me a reason. Except that I was part of a group that was banned from MG. I am old on hospice and dying. I have family members that keeps me informed. But by no means am i apart of any group. I can live with the fact of banning me for whatever reason. But to take away my winnings on my $400 deposit and keeping both. This is not right! If I would have lost they would have been paid no problem. But they are keeping my deposit and winnings. This is crazy and im looking for legal advice. I will not rest on this one.

JimS09 - Max has invited you to PAB, Max is also the one who handles these, he is waiting for it, and so are we. This is such a grave allegation against an accredited casino that it warrants an investigation.

PAB stands for "Pitch A Bitch". This is the FORMAL complaints process available to members of Casinomeister, no matter how short a time they have been here. Where the complaint involves and accredited casino, the complaint will receive swift attention, as part of the accreditation status implies a willingness by the casino to deal direct with Max and the PAB process. In the past, casinos that simply ignore an offer to cooperate with Max in a PAB have found themselves on the receiving end of a warning, even if they have done nothing really bad.

The link leads to a confidential form where you provide details of your complaint, and Max then takes this up with the casino at a higher level than you have been dealing with so far. The casino will disclose to Max information that they would not disclose to a player under investigation, and Max will rule on what he believes should happen. While the casino has no obligation to follow the ruling, it would be very damaging for an accredited casino to ignore Max's recommendations.

You will be expeted to give a proper account of the complaint, no lies or embelishment. Max WILL be able to check with the casino as to what has been said in Live Chat between you, and also will be able to see what exactly "potential high risk" is all about, although he will have to agree not to disclose this outside of himself and the casino without the permission of the casino.

Even when ROGUE casinos try to confiscate a deposit, the PAB at least usually gains the return of the deposit, even if the outcome with regard to winnings does not get resolved to the player's satisfaction.

I would like Max to let us know when your PAB arrives, or tell us if he is kept waiting. If you need some help with the process, just ask.
If you can, do it tomorrow, and get it in the pipeline, your health situation indicates you need a resolution sooner than later.

Now that you KNOW you are on a central blacklist, DO NOT PLAY ANYWHERE ELSE, this will only compound the problem, making it even harder to deal with.

I will check back Wednesday, and I will expect to see Max tell us he has received at least a preliminary contact from you under the PAB process.

 

[tim5ny]

This is the fork in the road part...either he'll disappear, or fill out a PAB, or shed a little more light on the whole story.

 

[dambusted]

This is what makes this complaint stand out. It would be a first for a Casinomeister accredited casino, but so far all we have is the word of the OP.
Even the togue casinos tend to refund deposits of winners they refuse to pay (keeping those of the losers that would not have been paid had they won of course )

With Red Flush, there can be no misunderstanding of what constitutes a casino group either, as they are part of nothing, but an independent casino, and should simply NOT have any knowledge of this player's disagreements with other MG powered casinos.

Martyn may not be the best contact though, as he has stated that he cannot deal with specific player issues, only general matters, and it would be a case of Martyn forwarding this on to another person for action. Martyn could, however, comment on the claim that a DEPOSIT was confiscated, and from a player who leads us to believe this was a deposit WITHOUT claiming any of the bonuses (which would rule out "advantage play").

This is the SECOND time in as many weeks that Red Flush has been the subject of serious complaint, itself pretty unusual for an accredited casino.

AMEN!

Thank you. The only thing I did was deposit $400 and begun to play. I didn't wait or ask for anything. Just begun to play. And after hours of playing the next day my account was locked. No explanation or anything. You are right I never had a chargeback, never! Im dying of lung cancer and have about 8 month to a year. I live with my sister and have offer to provide my medical records to them. This is crazy.

If this is true, maybe Jim is not having a good day health wise, so maybe it is taking him a bit today to get a response to PAB

JimS09 - Max has invited you to PAB, Max is also the one who handles these, he is waiting for it, and so are we. This is such a grave allegation against an accredited casino that it warrants an investigation.

PAB stands for "Pitch A Bitch". This is the FORMAL complaints process available to members of Casinomeister, no matter how short a time they have been here. Where the complaint involves and accredited casino, the complaint will receive swift attention, as part of the accreditation status implies a willingness by the casino to deal direct with Max and the PAB process. In the past, casinos that simply ignore an offer to cooperate with Max in a PAB have found themselves on the receiving end of a warning, even if they have done nothing really bad.

The link leads to a confidential form where you provide details of your complaint, and Max then takes this up with the casino at a higher level than you have been dealing with so far. The casino will disclose to Max information that they would not disclose to a player under investigation, and Max will rule on what he believes should happen. While the casino has no obligation to follow the ruling, it would be very damaging for an accredited casino to ignore Max's recommendations.

You will be expeted to give a proper account of the complaint, no lies or embelishment. Max WILL be able to check with the casino as to what has been said in Live Chat between you, and also will be able to see what exactly "potential high risk" is all about, although he will have to agree not to disclose this outside of himself and the casino without the permission of the casino.

Even when ROGUE casinos try to confiscate a deposit, the PAB at least usually gains the return of the deposit, even if the outcome with regard to winnings does not get resolved to the player's satisfaction.

I would like Max to let us know when your PAB arrives, or tell us if he is kept waiting. If you need some help with the process, just ask.
If you can, do it tomorrow, and get it in the pipeline, your health situation indicates you need a resolution sooner than later.

Now that you KNOW you are on a central blacklist, DO NOT PLAY ANYWHERE ELSE, this will only compound the problem, making it even harder to deal with.

I will check back Wednesday, and I will expect to see Max tell us he has received at least a preliminary contact from you under the PAB process.

If it is true that he is dying of cancer, today might not be a good day health wise or even he might have to be depending on a family member to do the typing for him. I think Vinyl you put spelled it out very nicely. To Jim if this is all legit, SPEAK UP NOW OR forever hold your peace.

i am so sorry you still havent heard anything from martyn, have you called and ask to speak to phillip? he is the casino manager i have heard. i sure hope you get your money.
Where's Philip now, he showed up on another post and enter the world of CM, I can't believe this great CS rep isn't here speaking now

pevangel

so sorry i should have worded that different, what i mean is they have a little different of variety of slots. my apologies.

I played Red Flush, their games are like any other MG site. With the exception of maybe 2 games.

My experience with this casino was not a pleasant one, so I do believe Jim is legit and getting the shaft. Some one knows the truth and I can't wait to hear it!
Dambusted

 

[JimS09]

I will pitch a bitch right now. I was trying to give marty a chance to reply to my message. But i will pab right now.

Please wait for a site operator to respond.

You are now chatting with 'Paul'

js: what is my account #?

Paul: Welcome to Red Flush Casino. How may I assist you?

js: what is my account #?

Paul: Your account has been closed on our system

js: i know but i need my account #

Paul: may i ask for what you need your account number?

js: im filing a complaint with the authorities

Paul: i need to confirm your details before i can give you the account #

Paul: home address

js: xxxxxxx

Paul: date of birth

js: xxxxxxx

Paul: telephone number

js: xxxxxx

js: sorry to bother you.

js: 1 last question

js: now why im i being denied my withdrawal?

Paul: thank you james, your account number is xxxxxx

Paul: because your details have been found linked to a fraudulent group, and that is why we have locked your account and you are denied your withdrawal

 

[maxd]

Ok, PAB received. Thank you for taking that initiative JimS. I'm sorry if it sounded like I was speaking harshly earlier but you have to understand that there is a lot of fraud in this business, on both sides of the Play button, and no small part of my job is to root out the fraudsters.

I've skimmed over your PAB and your submitted details look good. I should be able to submit this tomorrow AM.

 

[suzecat]

Ok, PAB received. Thank you for taking that initiative JimS. I'm sorry if it sounded like I was speaking harshly earlier but you have to understand that there is a lot of fraud in this business, on both sides of the Play button, and no small part of my job is to root out the fraudsters.

I've skimmed over your PAB and your submitted details look good. I should be able to submit this tomorrow AM.

Cool................ Max gets to be the good cop

Could you do a favor and go introduce your nose to your pillow? sleep is good.

 

[sdaddy]

I will pitch a bitch right now. I was trying to give marty a chance to reply to my message. But i will pab right now.

Glad to hear it. If you've truly been wronged, then I wish you the best.

I'll be very interested to see how this turns out...
Old Attachment (Invalid) Old Attachment (Invalid)

 

[KasinoKing]

Glad to hear it. If you've truly been wronged, then I wish you the best.

I'll be very interested to see how this turns out...
Old Attachment (Invalid) Old Attachment (Invalid)

Me too.
I've been reading this thread with great interest - and total horror.
It reminds me of the HippoJo fiasco (new casino, gets quickly accredited, then rogued within 6 months). It certainly would be the first time I remember this happening with an MG casino.
I signed up to promote them a while back (but haven't started yet), however if this story turns out to be true they can kiss my hairy xxx! I don't support thieves.

Awaiting the next installment... :Read:

 

[maxd]

Ok, the PAB has been submitted and I've already heard back their initial response. At this point though I'm going to have to draw the curtain on this until the process has run it's course.

As most of you know the PAB process is conducted privately so it would be inappropriate for me to comment on this until the respective parties have had their say and a decision has been reached.

 

[winbig]

Thanks max, we'll be glued to this thread.

Isn't it ironic that they'll respond as soon as someone with clout approaches them with a player complaint, but yet they'll ignore (this thread as well) the player and sweep them under the carpet with not as much as a reason why they did what they did?