Bogus Complaint Red Flush refuse to pay me.

JimS09

banned user: fraudulent PAB claims
Joined
Aug 20, 2008
Location
Georgia
I open an account at Red Flush casino. I deposited $400 of my own money and began playing, winning and lose. I played River Nile slots and won $2000+ I had my account balance to $4000 and decided to cashout. Afterward I was told that my account was locked dued to fact I was banned from other MG casinos. And my winnings and deposit would be confiscated. I didn't do anything wrong. Never had a chargeback or nothing. They wouldn't even give me a reason. Except that I was part of a group that was banned from MG. I am old on hospice and dying. I have family members that keeps me informed. But by no means am i apart of any group. I can live with the fact of banning me for whatever reason. But to take away my winnings on my $400 deposit and keeping both. This is not right! If I would have lost they would have been paid no problem. But they are keeping my deposit and winnings. This is crazy and im looking for legal advice. I will not rest on this one.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
PM the rep, go to the I gaming reps tab and find martynbeacon he is the Red Flush rep here.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I thought there was no such thing as a central blacklist. Come on reps - is there or isn't there. Red Flush is independent, so they should NOT have access to data from other MG casinos on ANY of their players.

A breach of terms can cause a confiscation of winnings, but I have NEVER heard of a casinomeister accredited casino confiscating a deposit unless that deposit was made using a STOLEN deposit method, such as a stolen credit card, and this is then only to ensure the stolen funds are returned to their rightful owner.

PAB is the best course of action here, if true, Red Flush will have to prove the OP has committed a FRAUD, and a pretty BIG one to justify confiscation of a deposit. The only "banning" that generally occurs is of advantage players, who get removed from receiving bonuses. No "group" can do anything if they cannot receive bonuses, so this part is irrelevant.

The position here is that either the player breached the rules or they didn't, and if they didn't, but the casino wants rid of them, they have to be paid their winnings AND then banned.

If players are in a place, such as a hospice, it is possible that a large and changing number of players are appearing to come from the same "household", and this could get them mistaken for a "ring" of players out to scam casinos out of the bonuses. While this is catered for in the terms and conditions, it is a technical point that can be misunderstood by the ordinary player, who thinks they are OK if they themselves have only one account, and follow the rules. This is more often a problem on college (university) campuses, where many students will play, and the assumption is that if they are mostly winning with bonuses, they are acting as a group and sharing the risk. Pattern of play is a factor in determining whether a group strategy is being used. Depositing and NOT taking a bonus has no place in this kind of group advantage play strategy.
It would help if the software were able to register these duplicates from the IP address and MAC address at registration, locking the account BEFORE a player has deposited and played. It would then be down to the player to get clearance from the casino to continue to play after satisfying them they are not up to any tricks.

In the event that this turns out to be a fraudulent complaint, the OP will receive an invoice from Casinomeister, and will have this fact announced, and their forum account banned. This does happen, and when someone joins and immediately posts a complaint about what is considered a reputable casino, we have to consider the possibility that the complaint might not be all it seems.
If the OP has ever been told by an MG casino that they have been banned, whether justified or not, it would be wise to say so, and let this fact be considered alongside this complaint, and allow the debate to consider whether the other casinos acted properly in issuing a ban, and whether they have indeed passed this on to Red Flush in some way, which will again ignite the debate about there being a central blacklist for all MG casinos used against certain "advantage players". Rival admit they have such a list, and use it to bonus ban players, and Playtech SEEM to have some kind of list, but claim that they do not have one at the software provider level (nice choice of words, but still, we have cases where players get banned at one Playtech casino, and somehow a Playtech casino of a different group knows straight away that they are an "undesirable" before they have even played a single game - to me, that's a "central blacklist")
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
I'm very surprised they said they'd keep the deposit. I would have thought that MG licensing conditions would state that deposits should be returned in the event of acount closures unless perhaps there are extenuating circumstances. Be interesting to get the lowdown from the rep on this one.
 

JimS09

banned user: fraudulent PAB claims
Joined
Aug 20, 2008
Location
Georgia
info: Please wait for a site operator to respond.
info: You are now chatting with 'Laetitia'
Laetitia: Welcome to Red Flush Casino. How may I assist you?
js: Can you tell me the status of my withdrawal.
js: its going on 2 weeks
js: now and i have not receive it
Laetitia: Hello. One moment for me please.
Laetitia: thanks for your patience, as per the chat you had with one of our consultants, your cash-in is still with our investigations department, we had a few issues with players from Georgia and we are attempting to tie up loose ends, I know that it's frustrating, but we don't want to release monies to the incorrect person, I hope you understand that we are protecting your financial investment.
js: i sent in my documents. So im the right person
js: how long does this investigation supposed to last?
js: i deposit, i lose u keep. I win u pay
js: just that simple
Laetitia: Just a moment for me please.
Laetitia: Thanks for your patience.
Laetitia: We share informations with other casinos and you are linked with a fraudulent group. Unfortunately as per our terms and conditions, your funds have been confiscated and your account has been locked.
js: how is that?
js: what did i do wrong here?
js: i won with my own deposit
info: Your chat transcript will be sent to [email protected] at the end of your chat.
js: hello

All I know is I have only 1 account here. I sent in all my documents. I even suggest to send in my doctors letter to prove im disable. All I did was deposit $400 and play slots. I hit 5 tuts mask across line 1 played a few more hours lost $1500+ and cashed out. If they gonna ban me. So be it, but i would like my winning and deposit.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I'm very surprised they said they'd keep the deposit. I would have thought that MG licensing conditions would state that deposits should be returned in the event of acount closures unless perhaps there are extenuating circumstances. Be interesting to get the lowdown from the rep on this one.

This is what makes this complaint stand out. It would be a first for a Casinomeister accredited casino, but so far all we have is the word of the OP.
Even the togue casinos tend to refund deposits of winners they refuse to pay (keeping those of the losers that would not have been paid had they won of course;) )

With Red Flush, there can be no misunderstanding of what constitutes a casino group either, as they are part of nothing, but an independent casino, and should simply NOT have any knowledge of this player's disagreements with other MG powered casinos.

Martyn may not be the best contact though, as he has stated that he cannot deal with specific player issues, only general matters, and it would be a case of Martyn forwarding this on to another person for action. Martyn could, however, comment on the claim that a DEPOSIT was confiscated, and from a player who leads us to believe this was a deposit WITHOUT claiming any of the bonuses (which would rule out "advantage play").

This is the SECOND time in as many weeks that Red Flush has been the subject of serious complaint, itself pretty unusual for an accredited casino.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
This raises a flag for me, I have made a few deposits over the last couple weeks but will not until I see an acceptable explanation to the queries.
 
Last edited:

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Just curious, was this your first deposit with them, or have you been a player there for awhile?

Note the 7.5x max cashout rule for "new" players (not yet deemed "Loyal")(THAT ISN'T DOCUMENTED):

https://www.casinomeister.com/forums/threads/red-flush-missing-and-predatory-t-c.26372/

And HOW THE FCK can someone be "Linked with part of a fraudulent group" when they deposit their own money, don't take a bonus, and win?????????? hahahahaahahahaa geeeeeze this is getting interesting.
 

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
I hope Red Flush will come in and state their position on this one.............it is too weird to just stay silent and hope it goes away.
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
I thought about trying them, but decided to search casinomeister about them

Glad I read this, to confiscate all the money and call you a fraudster is unreal.

Sounds like another wild west, no rules casino.

I will stay far away!
 

Swede

Hell is only a word
PABaccred
PABnonaccred
Joined
May 1, 2006
Location
Anaon
We were going to check out this casino this evening but will put it on ice for the time being to see how they respond to these complaints.

And 7.5 max cashout! :eek2: On a straight deposit with sticky bonus? How about with no bonus. Same new player maximum? WTF!!!
 

pevangel

Meister Member
Joined
Mar 23, 2005
Location
FLORIDA USA
i play at redflush and beleive me martyn will reply i know he will. i have never had any problem at all with red flush thay have been great including cs, i am just a player i like their unique games also. i am so sorry for you problems.

good luck

pevangel
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Just curious, was this your first deposit with them, or have you been a player there for awhile?

Note the 7.5x max cashout rule for "new" players (not yet deemed "Loyal")(THAT ISN'T DOCUMENTED):

https://www.casinomeister.com/forums/threads/red-flush-missing-and-predatory-t-c.26372/

And HOW THE FCK can someone be "Linked with part of a fraudulent group" when they deposit their own money, don't take a bonus, and win?????????? hahahahaahahahaa geeeeeze this is getting interesting.

Fraud usually involves a scam relating to the bonuses. Often, a tactic can be devised that produces a mathematical profit for a group of players, yet would not be worth considering for an individual working alone. This player took no bonus (unless we are told otherwise by either party), so no advantage would have been gained. Further, this was slots play with no bonus, so not even a system could be involved. The only possibility seems to be an attempt to launder money through the casino by depositing, playing, and then withdrawing. While individuals will win or lose, a group acting together could retrieve a considerable amount of their "dirty" money as nice clean "laundered" money at the other end.
Certain deposit methods make this much easier than others, and the casino may be unable to simply return the money back to the method of deposit.

This certainly calls for a proper investigation to ensure the casino has got it right, as if they have made a mistake and truly screwed over someone who is currently in a hospice through mixing them up with a fraud ring, they could suffer a great deal of bad publicity. This has already happened, with the above posts from players who were thinking of signing up, but want to see the dust settle on this recent string of complaints against Red Flush. The other thread does them no favours, as it shows they have unusually predatory, and hidden in some respects, clauses in their terms and conditions.
 

dambusted

Dormant account
Joined
Jul 8, 2006
Location
Arizona
Is this really a surprise?

i play at redflush and beleive me martyn will reply i know he will. i have never had any problem at all with red flush thay have been great including cs, i am just a player i like their unique games also. i am so sorry for you problems.

good luck

pevangel
Good Luck with that! I haven't heard from Martyn since Aug. 12 regarding a issue with Red Flush, I think it has been more than enough time!

info: All I know is I have only 1 account here. I sent in all my documents. I even suggest to send in my doctors letter to prove im disable. All I did was deposit $400 and play slots. I hit 5 tuts mask across line 1 played a few more hours lost $1500+ and cashed out. If they gonna ban me. So be it, but i would like my winning and deposit.

Just a FYI, if they do decide to pay you...Don't pay for the $35 expedited check!
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
info: Please wait for a site operator to respond.
info: You are now chatting with 'Laetitia'
Laetitia: Welcome to Red Flush Casino. How may I assist you?
js: Can you tell me the status of my withdrawal.
js: its going on 2 weeks
js: now and i have not receive it
Laetitia: Hello. One moment for me please.
Laetitia: thanks for your patience, as per the chat you had with one of our consultants, your cash-in is still with our investigations department, we had a few issues with players from Georgia and we are attempting to tie up loose ends, I know that it's frustrating, but we don't want to release monies to the incorrect person, I hope you understand that we are protecting your financial investment.
js: i sent in my documents. So im the right person
js: how long does this investigation supposed to last?
js: i deposit, i lose u keep. I win u pay
js: just that simple
Laetitia: Just a moment for me please.
Laetitia: Thanks for your patience.
Laetitia: We share informations with other casinos and you are linked with a fraudulent group. Unfortunately as per our terms and conditions, your funds have been confiscated and your account has been locked.
js: how is that?
js: what did i do wrong here?
js: i won with my own deposit
info: Your chat transcript will be sent to [email protected] at the end of your chat.
js: hello

All I know is I have only 1 account here. I sent in all my documents. I even suggest to send in my doctors letter to prove im disable. All I did was deposit $400 and play slots. I hit 5 tuts mask across line 1 played a few more hours lost $1500+ and cashed out. If they gonna ban me. So be it, but i would like my winning and deposit.


JimS09,

Is this the only chat you had with them as I dont seem to notice them stating that your deposit will not be returned. However, I also fail to understand why they can confiscate anything even though they believe you are linked with a fraudulent group. No bonuses were taken and it's obvious this isnt money laundering if you deposit with $400 and win $3600. WTF?
 
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