Platinum Play booby-trap

[seanjohn]

I totally agree with Grandmaster and the others

FL set up this trap on purpose.
It is deliberate, with malice aforehead.

And all their VPOP can come up with is these bullshit responses which are totally irrelevant as to why they remove all bonuses instead of just the NETeller 5%.

No brains, no shame.

 

[fortunelounge]

There will be no further responses to this thread in this forum.

Anyone wishing to discuss this issue in a sensible, civilized manner is welcome to mail me at vpops@fortunelounge.com

VP Operations
Fortune Lounge

 

[The Dude]

geese, then you must go back to grade school and learn your algebra!!

FL set up this trap on purpose.
It is deliberate, with malice aforehead.

And all their VPOP can come up with is these bullshit responses which are totally irrelevant as to why they remove all bonuses instead of just the NETeller 5%.

No brains, no shame.

Like I mentioned before - and this applies to everyone - expressing oneself is fine, but it should be done without needless subjectivity (or negativity). There is no need to make comments such these, I have been giving everyone fair warning about this.

This is not a board where insulting or flippant remarks are tolerated. seanjohn's account has been suspended for 30 days.

The only bullshit in this thread are comments like Seanjohn's.

And my word to everyone - knock it off, I'm serious as a heart attack.

 

[Vesuvio]

There will be no further responses to this thread in this forum.

Anyone wishing to discuss this issue in a sensible, civilized manner is welcome to mail me at vpops@fortunelounge.com

VP Operations
Fortune Lounge

Well, that's a neat way out of a tricky situation. Ban me as well if you like, Casinomeister. Seanjohn might have chosen his words better, but his points are all fair.

It's been a pleasant suprise on this thread that no-one has tried to defend Fortune Lounge. They know what they're doing and if they won't change it they deserve only contempt.

p.s. though the 'no brains' comment was unfair - it's a well-thought out policy

 

[The Dude]

Well, that's a neat way out of a tricky situation. Ban me as well if you like, Casinomeister. Seanjohn might have chosen his words better, but his points are all fair.

It's been a pleasant suprise on this thread that no-one has tried to defend Fortune Lounge. They know what they're doing and if they won't change it they deserve only contempt.

p.s. though the 'no brains' comment was unfair - it's a well-thought out policy

There is no one getting out of a tricky situation - there is plenty going on behind the scenes. What is happening is that some posters feel it is acceptable to throw in a personal insult or two; this is what is not tolerated. You can make posts like this elsewhere - not here. And if posters fail to abide by this, then tsch!

 

[trick]

Looking back at the thread it is clear that it has been on the wrong side regarding language and namecalling. There is no excuse for this but it might be a hint that NETeller bonuses like this are a real annoyance for players in general. I remember a player posting about such a NETeller bonus arriving in his account while it was running in autoplay on some slot. Pretty hard to spot.

So, the not so proper language aside, there is still the question of why the NETeller bonus is designed specifically like it is when it from a players perspective easily can be mistaken for a WR trap designed to keep you from recieving a withdrawal that you thought you were cleared for? I'm not saying that this it what it is - all I'm saying is that this is what it could look like when it is designed the way it is. But maybe there is a good (technical?) explanation why the NETeller bonus is designed in this way?

BTW: It is good to know that "there is plenty going on behind the scenes", so we know the issue is not being ignored.

 

[Vesuvio]

Just wondering how things are going 'behind the scenes' here?

 

[KasinoKing]

Look before you leap!

I have read through all the posts on this thread, and have to mostly agree with the players. I too was 'caught out' by this Neteller bonus once before - but only once!
But I don't blame the casino - it was MY fault. (However I do still agree with above comments that this type of bonus is a kind of a trap - that's why it's always hidden in the small print).
This is a lesson for all new or experienced gamers:
ALWAYS READ THE BONUS TERMS & CONDITIONS FIRST!
If you are not 100% happy that you understand ALL the requirements, contact the casino & get it clarified. (Or don't play there).

And I TOTALLY agree with 'trick' - all Crypto casino's and many others (even Roman - remember them!), make it clear before you click the 'withdraw' button exactly how much they are going to allow you. (The new Will Hill Crypo software even tells you exactly how much more you need to wager to fulfill their bonus contitions!)
No-one can tell me it is beyond Microgaming's capabilities to add this to their banking screen, which begs the question: Why is it not there already?

(Please don't answer that - we already know!)

 

[Freudian]

This is one of the reasons I don't play at FL casinos anymore. Calling it a trap is correct. Hopefully practices like this will end up costing casinos more than they make from it.

 

[Ping]

Well, if you want 10% BONUS with NO WAGERING REQUIREMENT, come visit Link Removed (invalid URL)!!!



Ping

 

[KasinoKing]

Well, if you want 10% BONUS with NO WAGERING REQUIREMENT, come visit Link Removed (invalid URL)!!!

No thanks - regardless of wagering requirements - a 10% bonus is not even worth the effort of turning my PC on!

 

[MeganSpot]

This matter has not progressed since my complaint was registered with both the FL and Casinomeister (pitch a bitch) over two weeks ago.

This is not a complicated matter. Bogus T+Cs were invented in order to confiscate otherwise legitimate winnings.

These facts remain uncontested (I am happy to reproduce the exchange of emails where the bogus T+Cs were reiterated and emphasised by more than one PP customer service rep).

I trust this matter will be resolved shortly.

 

[bbooze]

I read this entire thread, and too completely agree with the players. Also.... if we aren't allowed to state our opionions within a forum like this, in an effort to inform and educate the people we feel a kinship with (the players), then where can we?

The couple posters who were thought too harsh in their wording were merely calling a spade a spade, I think that was agreed upon by all. I'll admit, Casinomeister has more internet gambling know-how in his finger nail than I have in my whole body; but it seems an unfair stance against players who are simply looking out for players.

Did FL stiff this person on a cashout for no reason? No. But they did use a ruse of sorts to insure that end.

 

[Stanford]

There will be no further responses to this thread in this forum.

Anyone wishing to discuss this issue in a sensible, civilized manner is welcome to mail me at vpops@fortunelounge.com

VP Operations
Fortune Lounge

This matter is also being discussed at WOL. I thought Megan's point had been conceded and FL was looking into rewriting their TsCs - see that thread. So FL and Megan, what seems to be the hold up? CMeister, is this just taking a bit?

Stanford

 

[OBR]

I hope that players can get Platinum Play to change their policies. Maybe I can help in a small way as I run a couple of online casino portals.

Platinum Play has been one of my top recommended casinos for almost a year. I have played them many times in the past and everything has been great. I have never had a player complaint.

I have just removed Platinum Play from our top casinos lists. Their current bonus criteria and the advertising of bonus criteria do not meet our requirements for fairness.

I sincerely hope that things change for the better.

 

[Stanford]

Platinum Play has been one of my top recommended casinos for almost a year. I have played them many times in the past and everything has been great. I have never had a player complaint.

I have just removed Platinum Play from our top casinos lists. Their current bonus criteria and the advertising of bonus criteria do not meet our requirements for fairness.

I sincerely hope that things change for the better.

I also. I am very surprised this was not resolved by now. I am very appreciative when a portal insist on fairness and backs it up by delisting a casino. My hat is off.

Megan's issue is being discussed also at WOL. I am also surprised that apparantly someono at FL has been posting as a player in that thread - not very savery.

I hope to see resolution soon. FL is a long time favorite of mine.

Stanford

 

[fortunelounge]

This matter has not progressed since my complaint was registered with both the FL and Casinomeister (pitch a bitch) over two weeks ago.

This is not a complicated matter. Bogus T+Cs were invented in order to confiscate otherwise legitimate winnings.

These facts remain uncontested (I am happy to reproduce the exchange of emails where the bogus T+Cs were reiterated and emphasised by more than one PP customer service rep).

I trust this matter will be resolved shortly.

We are currently looking at making our Terms and Conditions more clear and we are investigating ways to make it easier for players to choose whether they wish to receive the Neteller bonus or not.

The calculation of your wagering requirement was absolutely correct and we certainly did not "invent" "bogus" Terms and Conditions to "confiscate" your winnings. I would appreciate it if you could clarify this statement.

The Neteller bonus is not a "trap" as you state as the wagering requirements are listed in the same spot where wagering requirements for all other bonuses are listed and were clear for you to see.

I would appreciate it if you could forward me the e-mails you refer to.

VP Operations
Fortune Lounge

 

[Vesuvio]

The wagering requirements are listed, but it's hard to argue the Neteller bonus isn't intended as a trap for anyone who doesn't read the t&c extremely carefully.

Perhaps just not giving the Neteller bonus along with other bonuses would solve most of these problems.

Or instead, rather than trying to make the terms clearer, you could consider just adding the Neteller bonus onto the standard bonus - so if someone receives a start-up bonus of $50 & a Neteller bonus of $5 then they could wager, say, 15x($55+deposit), rather than having to wager 15x(55+double the deposit). This happens at a number of casinos and would seem the much fairer option - no-one in their right mind (& who understood the terms) would actually choose to take up the Neteller bonus along with another bonus at present.

I still can't see why, if there's no intention to catch people out, you couldn't just return a cash-in to the player's account when they haven't met your complicated conditions. Confiscating the bonus & giving the player no chance of remedying the mistake just makes you look disreputable. Any chance of reconsidering this policy?

 

[GrandMaster]

The calculation of your wagering requirement was absolutely correct and we certainly did not "invent" "bogus" Terms and Conditions to "confiscate" your winnings.

I have to argue with this. The CS rep stated that you remove the bonuses in order of size, starting with the largest. This is not supported by the T&C, which state that WR have to be satisfied for each bonus in the order they were credited. If the WR are not satisfied, then you should remove bonuses in reverse chronological order, starting with the last one.

 

[largeeyes]

Any "bonus" with a WR of over 100x is not a "bonus". Simple as that.

 

[Stanford]

Grandmaster said:

"I have to argue with this. The CS rep stated that you remove the bonuses in order of size, starting with the largest. This is not supported by the T&C, which state that WR have to be satisfied for each bonus in the order they were credited."

I agree.

Vesuvio said:

"Or instead, rather than trying to make the terms clearer, you could consider just adding the Neteller bonus onto the standard bonus - so if someone receives a start-up bonus of $50 & a Neteller bonus of $5 then they could wager, say, 15x($55+deposit), rather than having to wager 15x(55+double the deposit). This happens at a number of casinos and would seem the much fairer option - no-one in their right mind (& who understood the terms) would actually choose to take up the Neteller bonus along with another bonus at present."

I agree with this also. Or as an alternative what was suggested on another board. Just make the bonus sticky with no further wagering requirements. It would still encourage neteller but as a sticky at the "bottom" of the chip stack - it really wouldn't cost much. Especially since it is a one time only bonus.

Wagering calculations are then always straight forward and the neteller bonus is *always* removed and there is no confusion.

Stanford

 

[clj7221]

The Majority of complaints on this board are mostly about FL casinos.What does that tell you?
And most of my posts are complaints against them to.Your best bet is not to play there. Try casino us that is one of the best casinos and if you ever have an issue with them they clear it up in no time.
I do not see Fl as a respectable casino. Unfortunately I have had to many experiences with them to know first hand that they do not respect there players. It took me a year and a half to get them to stop telemarketing me.

This is one of the reasons I don't play at FL casinos anymore. Calling it a trap is correct. Hopefully practices like this will end up costing casinos more than they make from it.

 

[GrandMaster]

Any "bonus" with a WR of over 100x is not a "bonus". Simple as that.

Give me $100,000 with WR 100xB and I will happily play it.

 

[jpm]

The Majority of complaints on this board are mostly about FL casinos.What does that tell you?
And most of my posts are complaints against them to.Your best bet is not to play there. Try casino us that is one of the best casinos and if you ever have an issue with them they clear it up in no time.
I do not see Fl as a respectable casino. Unfortunately I have had to many experiences with them to know first hand that they do not respect there players. It took me a year and a half to get them to stop telemarketing me.

It could be that they have the largest player base of any casino as well. Its a tough call. I do not think they are rogue casino, but they have some CSR issues that need to be resolved, as they've been going on for far too long. But they are one of the most reputable groups out there today imo.

Now as far as the neteller bonus, which I opted out of immediately, why not just do something very simple? MAKE IT AN OPT-IN BONUS. Then there's no 'trapped' players, or tricked players. You have to ask for it to get it, therefore you know what you are getting yourself into. And if you don't want it, you don't have to opt out before you can start playing.

 

[Stanford]

Now as far as the neteller bonus, which I opted out of immediately, why not just do something very simple? MAKE IT AN OPT-IN BONUS. QUOTE]

Good idea.

Stanford