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Platinum Play booby-trap

Discussion in 'Online Casino and Poker Complaints - old section' started by MeganSpot, Sep 5, 2004.

    Sep 5, 2004
  1. MeganSpot

    MeganSpot Dormant account

    Location:
    a land down under
    I am relating my recent experience as a first time player at Platinum Play casino as a dire warning to would be players. Apologies for the length but the subtlety of this bonus booby-trap requires a lengthy expose.

    I was lured into opening an account with Platinum Play casino by the sign-up bonus promising to Triple your Money. Specifically the bonus reads as follows on the Platinum Play home page,

    As a first-time Real player, you'll get a 200% match bonus of up to $100 free on your first purchase of up to $50. If you purchase more than $50, we'll give you an extra $10 free! $110 Total Bonus.

    Terms of the bonus exclude play on the vast majority of casino games leaving slots, keno, cyber poker and a few others on which to play. The initial deposit needs to be wagered once (during which I lost about $8 small change or so on slots) before the 200% bonus is awarded and thereafter the d+b is to be wagered x15 before cash-in allowed. I got lucky on a slot machine and managed to cash-in $140 from an initial $50 deposit.

    My wagering totaled (as later advised) precisely $2687.95 which well exceeded the d+b x15 calculations. You can imagine my surprise to find my NeTeller account had subsequently only credited $40 from my $140 cash-in.

    From an exchange of emails with Casino support the following breakdown of just what bonuses had been deposited into my casino account and the attending wagering requirements was revealed:

    200% sign-up $100 x15 = $2250
    extra bonus $10 x20 = $200
    NeTeller bonus $5 x110 = $550

    Total wagering $3000

    My total wagering fell exactly $312.05 short all because of a $5 NeTeller bonus (carrying outrageous x110 conditions) that I neither knew had been credited to my casino account (let alone knowing the T+C), nor which I requested to be credited to my casino account. I asked Platinum Play on three occasions why my cash-in was not refunded to my casino account for completion of wagering. No reply. I asked why the offending $5 NeTeller should not simply be removed and $135 remitted to my NeTeller account (since the $5 never even threatened to enter casino play) and was advised of the following:

    The wagering requirement that you needed to meet was $3000, you wagered a total of $2687.95. as per the Terms & Conditions of the casino if wagering requirements are not met on the bonuses the bonuses will be forfeited from the larger amount to the smallest until the wagering requirement is met.

    The Platinum Play home page expressly declares in bold and enlarged print that there is a $110 Total Bonus on offer. No mention of the paltry $5 NeTeller penalty (it can not be legitimately called a bonus) with not so paltry x110 wagering conditions.

    This NeTeller penalty bonus is a deliberate and deceptive ploy designed to entrap the unwary first time player. Any fair-minded Casino would allow the player to remedy the wagering short-fall or simply deduct the uninvited $5 penalty bonus from the cash-in.

    I feel the Platinum Play casino knows exactly what it is doing in advertising, structuring and awarding bonuses in this fashion. In fact my guess is that this casino readily anticipates springing this trap on a regular basis which is why I have gone to the trouble of submitting such a lengthy post.

    I condemn Platinum Play without reservation for this sneaky and thoroughly disreputable practice that positively drips with malice aforethought.



    :( MS
     
  2. Sep 5, 2004
  3. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    You have to be really careful with these Neteller bonuses. These casinos are very sneaky and do not add them right away but wait for a short time before adding them without even letting the player know. It is worse if you are a bonus player and claim a bonus on your deposit, which makes it harder sometimes to notice that they added this rediculous Neteller bonus that carries astronomical playthrough requirements for such a small amount. I never claim bonuses so I notice right away that they add these things to my account and I get right on the phone to have them remove it. RTG is famous for doing this hours after I make my deposit. I even had a dispute with one where I did not notice and wagered with the bonus so I called and after threatening to not ever play again, and inform on the boards of what happened they removed it with no penalty. Try explaining to them and let them know that you did not request the bonus. They should be able to see that you did claim the other bonuses and wagered to make the playthrough and that it would be silly for you to try and rip them off for the measley $5.00 Neteller bonus.
     
  4. Sep 5, 2004
  5. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Yes, it's disgraceful they snatch the bonus back & don't let you remedy it (despite their complex conditions & trick Neteller 'bonus') and makes the Fortune Lounge group of casino clear rogues, but all attempts to get something done about it on here fail - Casinomeister & co. will say they're really perfectly decent & you just shouldn't play with bonuses - I'll find you another thread all this was gone through on before. Fortunelounge come on this board to solve a few problems but of course wilfully exploit a huge number of players who don't know about these boards and what to expect.

    If they're not rogues all they need to do is change it so that players are informed of the short-fall in wagering & the cash-in is returned to the casino balance so they can put it right.
     
  6. Sep 5, 2004
  7. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
  8. Sep 5, 2004
  9. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Here is something possibly more helpful: e-mail This email is not visible to you. with your problem, if this fails, file a complaint with ecogra at You must register/login in order to see the link..

    If Mr Fortune Lounge reads this thread, I would like an explanation why these things keep happening. Why can't they notify the player when a Neteller bonus is added, and why can't accounts and CS staff use some common sense in such situations?
     
  10. Sep 5, 2004
  11. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    I had almost the exact same post a few months back. I played in pounds, for which the bonus never should have been applied, so I was able to get the large bonus removal reversed. However, it is a very slimy thing to be doing.
     
  12. Sep 5, 2004
  13. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Very interesting. And a real shame as i like FL as an organisation but this is not good, so a :thumbsup: deserved IMHO for highlighting it Meganspot.
     
  14. Sep 6, 2004
  15. rowmare

    rowmare Dormant account

    Occupation:
    Webmeister and mom.
    Location:
    Vancouver Island
    This is very interesting.

    I did a little research to see just what wagering requirements can be expected for Neteller bonuses.

    I came up with these:

    1. Roxy Palace: To be eligible to withdraw the bonus amount [Neteller Bonus], participants need to wager the deposit AND bonus amount 5 times.

    2. Wild Jack: In the interests of fair casino play, we require that players receiving our 10% deposit bonus wager [Neteller Bonus] at least three times the amount of their deposit plus the bonus amount before making any withdrawl.



    And here, in full, are the terms for cashing in when a Neteller Bonus has been in play - From the Platinum Play Website:

    Platinum Play
    NETELLER PURCHASE BONUS - TERMS & CONDITIONS


    10% Bonus offer is only valid on US Dollar ($) accounts. GBP and EUR accounts are not eligible for this promotion.

    To receive the 10% NETeller bonus, simply purchase and wager the purchase amount once. The 10% bonus will be calculated on your FIRST NETeller purchase.

    You will receive your 10% bonus within 24 hours of the purchase being wagered, up to a maximum bonus of $100.

    In the interest of avoiding any confusion related to the bonus offer, please be certain to read the following wagering obligations: [geez, you need to have a law degree AND be a CPA to follow what follows]
    Prior to cashing-in your bonus offer, players are required to:

    Wager the purchase amount (up to a maximum value equivalent to the bonus amount) at least ten (10) times

    Wager the bonus amount at least ten (10) times

    Assuming you receive a $100 bonus;

    Your wagering requirements would be $11,000 - calculated as ($1,000 Purchase x 10) + ($100 Bonus x 10)
    Certain games are excluded from those which players are permitted to play for the purpose of meeting their wagering requirements. This is done to avoid any "bonus abuse." Excluded games are Craps and Roulette.

    The wagering obligations for players resident in Denmark are slightly more stringent, as they are required to wager the purchase amount and the bonus amount 20 times before any cash-in will be permitted. In addition to the aforementioned wagering requirements, wagers placed on the following games will not be deemed as fulfilling a promotion's minimum wager requirement: All forms of Blackjack, Craps, Sic Bo, Red Dog, all forms of Baccarat, all forms of Roulette and Progressive Roulette tables, all forms of Power Poker and Video Poker except Deuces Wild.

    The wagering requirement (for cash-in purposes) will start being counted from the time the promotion bonus was added to the casino account.

    This promotion is only valid until 23:59 September 30, 2004 (EST).

    To qualify for the 10% bonus, participants are required to wager the purchased amount at least once. Please note that if your first ever purchase is made via NETeller you will need to wager your purchase once to qualify for NETeller bonus and once for the Signup Match Bonus.

    The 10% bonus applies to the FIRST purchase EVER via NETeller on your casino account, up to a maximum purchase of $1,000 i.e. a maximum bonus of $100.

    Please note that this purchase bonus may not be taken in conjunction with the sign-up offer at Fortune Room, Vegas Villa or Royal Vegas casinos - i.e. if your first purchase is made via NETeller you will only be eligible for the casino sign-up purchase match offer.



    Well, paint me purple and color me stupid, but this just isn't clear to me. Are the Neteller wagering requirements above and beyond the wecome bonus wagering requirements?

    Do you have to wager 15X your purchase + Bonus for the 200% bonus WR, and then have to wager an additional 10X your purchase + Neteller bonus amount to meet your Neteller bonus WR?

    Either way, it doesn't add up to 110%
     
    Last edited: Sep 6, 2004
  16. Sep 6, 2004
  17. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Meganspot: An automated note pasted on your account indicates that you received our automailer to inform you of your Neteller bonus having been added. The mail was sent to you on 30/8/04.

    I have checked the calculation of your wagering requirements and the information you received was absolutely correct.

    I cannot, however, understand where you get the 110 times wagering on your Neteller bonus. The wagering requirement is Purchase + Bonus x 10.

    Grandmaster: I am not sure what you mean by CS using more common sense ? If wagering requirements have not been met, they have not been met. We cannot start making exceptions.

    Vesuvio: Pressure from this board is not going to change our policy in this regard. I don't see the same comments about other casinos who have similar or even worse wagering requirements.

    VP Operations
    Fortune Lounge
     
  18. Sep 6, 2004
  19. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Fortunelounge, I've got no complaints about your wagering requirements - the neteller bonus is a trap, but you're not alone in that. All I object to is the automatic snatching back of the bonus rather than returning the cash-in to the players' account and letting them remedy the error. This is something even most rogues don't go in for and a very shabby policy.

    It's true I don't expect you'll change it as it must give a huge & ill-deserved boost to your profits, but at least some pressure on here would show you up for what you are.
     
  20. Sep 6, 2004
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Take a chill pill Vesuvio. You are making malicious implications here and I don't like it. I tire of the negativity that in most cases does not need to be expressed.
     
  22. Sep 6, 2004
  23. seanjohn

    seanjohn Banned User - Violation of posting rules

    Location:
    somwhere

    geese, then you must go back to grade school and learn your algebra!!
     
  24. Sep 6, 2004
  25. mucullus

    mucullus Experienced Member

    Location:
    Germany
    This is a simple calculation: If you get a 10% bonus and you have to wager deposit and bonus ten times this is euqal to a 110 times wagering on the bonus itself.
     
  26. Sep 6, 2004
  27. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    I don't think it's particularly malicious - why else change the policy so the cash-outs aren't returned to players' accounts except to make some more money? Fair enough, they're a business & want to increase their margins, but I do think this goes beyond what should be acceptable business practice in the industry. I could go further, but ok, I'll leave it for now.

    I think this does need to be expressed. The players who fall foul of this don't have any redress - they can't complain on here or appeal to Fortunelounge as of course the policy is there somewhere in the terms and conditions. A little negativity might give an outside chance of Fortune Lounge making a change - if there's none they'll do nothing.

    Even if they stick with this policy I don't see why they couldn't make it absolutely clear they'll take back the bonus if any error's made and urge the player to contact CS before making a cash-in. Unless...
     
  28. Sep 6, 2004
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Expressing oneself is fine, and it can be done in such a way without needless subjectivity (or negativity). There is no need to make comments such as "ill-deserved boost to your profits" because this is beside the point and does not motivate anyone on the casino side to jump into a conversation. Unlike many message boards, this is not a board exclusively for players - it is a board for the entire industry. We could go on and on how many of us feel that online casinos are on the take, just as we could go on and on that players try to rip off casinos with fraudulant activity.

    My main concern here is not to alienate anyone via a caustic atmosphere. The board will lose its credence and power with this sort of poison. I didn't mean to single you out, I was only drawing attention to the fact that comments like this are leaning this way.
     
  30. Sep 6, 2004
  31. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Ok, that was going a bit far - though 'ill-deserved' was accurate in the sense that the players hadn't actually lost the money to them fairly, they'd just been caught out on a technicality.

    I understand it's a difficult balancing act on this forum and you need to try and keep some leverage with the casinos. I guess the players just have to rely on the conscience of the casinos concerned :D
     
  32. Sep 6, 2004
  33. trick

    trick Dormant account

    I can't understand why more casinos does not make a "withdrawal limit" in their banking section. If you get a bonus at eg. InterCasino or Casino365, you are clearly informed what you can and cannot withdraw. This makes it next to impossible to miss wagering requirement. In this regard, I remember WebDollar banking software also TWICE informing you clearly that bonusses will be removed if you are trying to make a withdrawal when you have not cleared the WR.

    With all the other automation in place it is beyond me why it is SO HARD to make accurate information available in the banking section to a player wanting to make a withdrawal :confused: :what: :confused: . Especially since a lot of complaints are based on misunderstandings and misinterpretations of bonus systems.
     
  34. Sep 6, 2004
  35. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    You should not even have these auto bonuses without having the player opt in to receive them. I do not usually make accusations on this board but in my opinion I feel these automatic Neteller bonuses are a kind of a trap. First of all they are not added right away in most casinos (RTG's) I don't know how they work at your casino, second of all sometimes emails are not received by people especially if they get bumped due to some email program spam settings. Therefore it should be opt in only when signing up for the casino account, that way there would be no surprises as the player will know they are getting the bonus even if they do not get the email. Why do you automatically add the bonuses without player permission? Not everyone is a bonus player. It's a pain in the rear to have to call and get it removed, and I know that one time I did not notice and started playing what I thought was my deposit and found out that some tiny Neteller bonus had been added. I got an email notification but I do not sit and check email every second so I played before going in my email. I think that it is rediculous.
     
    Last edited: Sep 6, 2004
  36. Sep 6, 2004
  37. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    :thumbsup: well said. Being up-front will ultimately win you more friends (ie: players) than not being so and pissing them off so they never come back AND tell others about it. As a business, it makes sense to lay your cards on the table - although as a casino business, I feel obliged to point out, if you do this too literally your Blackjack payout stats may take a hammering ;)
     
  38. Sep 6, 2004
  39. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Quote You should not even have these auto bonuses without having the player opt in to receive them.Unquote

    I agree with you Black21Jack.
     

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