Platinum Play booby-trap

[largeeyes]

Give me $100,000 with WR 100xB and I will happily play it.

You'd have to deposit 1,000,000 to get it like you did here......

 

[The Dude]

The Majority of complaints on this board are mostly about FL casinos.What does that tell you?
And most of my posts are complaints against them to.Your best bet is not to play there. Try casino us that is one of the best casinos and if you ever have an issue with them they clear it up in no time.
I do not see Fl as a respectable casino. Unfortunately I have had to many experiences with them to know first hand that they do not respect there players. It took me a year and a half to get them to stop telemarketing me.

I disagree fully here. The message boards may have many complaints about many casinos, what they do not reflect are the positive experiences. Most players that have posted positive experiences are accused of being shills or whatever, so they typically do not post. As far as FL is concerned, this group is by far one of the most responsive groups out there. They have had a few burps and CS glitches periodically, but that's par for the course when you have an operation as large as theirs. It seems that your "telemarketing" experience was a pretty big burp.

There are many boards whose administrators do not police or check out the threads/postings. FL, like a number of other casinos, has been the victim of player fraud or blackmail. These players that threaten to post their fraudulent complaints, or chime in with their "they ripped me off too" crap know better than to post here. Many members here do not realize is that there is far more player fraud than there is casino fraud. When I spend time in the "pitch a bitch" section, the majority of my time is spent dealing with fraudulent claims. And I'm sure many of these scum players are posting their negative experiences all over cyberland.

Find me a FL complaint that was not resolved fairly.

 

[clj7221]

I think your right. I am not saying they are a rouge casino.
They probably do have the largest player base of any casino. I think the problem is that they need a better way to communicate with each other.
And I never did have any problems with them that ever concerned a bonus issue or any money Issue. My biggest problem with them was the telemarketing situation and it took a year and a half to stop.

I have to give them credit and say I did find a new respect for that casino.
I am not sure if anyone here is from Florida but I wish you knew the horrible damage the hurricanes took on us. Hurricane Frances took out my back yard.
And besides the damage it did in this state it did damage on everyones emotions here in Florida.

Fl is the only casino I know if who is making a donation to help the hurricane Victims.
No other casino I play even mailed me saying this or even mailed there Florida players with there condolences about the hurricanes as Fl did.

It could be that they have the largest player base of any casino as well. Its a tough call. I do not think they are rogue casino, but they have some CSR issues that need to be resolved, as they've been going on for far too long. But they are one of the most reputable groups out there today imo.

Now as far as the neteller bonus, which I opted out of immediately, why not just do something very simple? MAKE IT AN OPT-IN BONUS. Then there's no 'trapped' players, or tricked players. You have to ask for it to get it, therefore you know what you are getting yourself into. And if you don't want it, you don't have to opt out before you can start playing.

 

[DeMango]

Greetings from the West Coast! Charley missed by 17 miles, Frances and Jeanne by under a 100 each. But nothing from FL! I am so fortunate considering the suffering down the street literally! But I am happy for the good report you give them.

 

[GrandMaster]

You'd have to deposit 1,000,000 to get it like you did here......

If you arrange the $100,000 bonus with one of the FL casinos, I will find the $1,000,000.

 

[clj7221]

Thank G-d you did not get hit. I hope none of us have another hurricane again. These hurricanes make you wonder, The Lord did say he would never flood the earth again but he never said anything about hurricanes......

Greetings from the West Coast! Charley missed by 17 miles, Frances and Jeanne by under a 100 each. But nothing from FL! I am so fortunate considering the suffering down the street literally! But I am happy for the good report you give them.

 

[MeganSpot]

Time to publish a couple of emails that put the facts surrounding this matter in a crystal clear light. To refresh memories paragraph 11 of Platinum Plays T+Cs states,

Wagering counts towards bonus requirements in the order that each bonus offer is taken up. i.e. wagering requirements need to be met for each bonus before subsequent bonuses may be withdrawn."

3 September
Hi Megan

When you make a cashin and there are bonus amounts included in the cashin,
the full wagering requirements of the bonuses will need to be met or else
bonuses will be forfeited from your cashin until the wagering of the
remaining bonuses has been met. In order to avoid abuse of promotions and
bonuses, it is the casinos policy to forfeit the largest bonus first as this
will have the greatest risk of abuse to the casino. You were short of the
minimum wagering to make your cashin and hence the largest bonus of $100 was
removed first. Bu removing the bonus and its related wagering from your
cashin, you had then met the minimum wagering for the remaining bonuses.

These are the casinos Terms & Conditions and they are publicized on the
website as well being presented to you when you register your account. You
did agree to these terms and unfortunately they are binding.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards

Richard

Casino Desk Support

I queried this advice and received the following email from a different CSR the next day.

Hi Megan

Thank you for your e-mail.

I have reviewed your account and the bonus was indeed forfeited due to the
fact that you have not met the wagering requirements. When you signed up
with the casino you agreed that you would abide by the terms and conditions
of the casino and the terms and conditions clearly state that the biggest
bonus will be forfeited if the wagering requirements are not met.

Please note that it is the players responsibility to familiarise themselves
with the wagering requirements and the terms and conditions set out on the
website. We as the back office support for the casino are here to assist all
our players if they would need information with regards to how much they
need to wager and how much they still need to wager to be able to cash out
the bonuses.

We are here to assist you 24 hours a day and 365 days a week and we will be
glad to help you in future when you contact us to see if you have wagered
the correct amount or not. We will gladly assist you with regards to these
matters and every other query you have on your account.

We have launched some fantastic new games. Check it out!

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Tunzamunni Progressive Reel Slot
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Please contact us again, should you have any further queries.

Kind regards

Owen

Casino Support

After protesting to VPOps I received the following on 6 September.

Hi Megan

I have checked your account and the wagering requirements have been calculated correctly.

The wagering requirements on your Neteller bonus is Purchase + Bonus x 10. Not 110 times.

I have replied to your posting in all the forums you chose to post in.

Please, in future, avail yourself of all the Terms and Conditions pertaining to bonuses and wagering requirements.

VP Operations
Fortune Lounge

One could be really kind and accept that the original CSR was genuinely mistaken as to the correct T+Cs. The second email is undoubtedly a rehearsal of the company line and can not be said to be the product of mere inadvertence. After the third review and VPOps imprimatur one would have to believe in the fairies at the bottom of the garden to think this is all an innocent misunderstanding.

Adding to this mix we now have the stooge phoenix911 heaping praise on the very mention of Fortune Lounge (as mentioned in earlier post on WOL forum). That phoenix911 shares the same IP as VPOops casts an unmistakable light on this murky and wholly unedifying FL episode.

 

[Vesuvio]

They have had a few burps and CS glitches periodically, but that's par for the course when you have an operation as large as theirs.

Casinomeister - I think clj7221 accepts he went too far, but I think you addressed his post in a way that avoids the issue here.

It's not a question of a few occasional glitches from FL CS. They clearly have in place a policy aimed at saving them money by having complex bonus conditions (which often confuse even their own CS) & then instantly snatching bonuses back if any mistake's made in wagering them. The Neteller 'bonus' is just the icing on this particular cake (it's suprising that VPOPs couldn't take the time to understand that the wr for the bonus is indeed 110 x the bonus).

The e-mails MeganSpot posted are obviously standard and you can only imagine how many players must fall foul of these traps.

'In order to avoid abuse of promotions and bonuses, it is the casinos policy to forfeit the largest bonus first as this will have the greatest risk of abuse to the casino.'

This, for instance, is completely incoherent. After giving the bonus how on earth is confiscating the bonus if the player's wagered the wrong amount avoiding abuse!? Presumably any 'scum players' out there with multiple accounts are going to be 100% sure to wager the right amount (after all, they'll know what to expect). The only people who'll be caught out by this are normal players not realising what they're getting themselves into.

It's also particularly crass of the casino in one of the e-mails to Megan to first tell him they've taken his money for good & then to promote the new games that can be played there!

The criticism of FL here isn't due to any vendetta from disgruntled players, it's simply because of the policy they've now had in place for the last few months. They had a good reputation previously & still hold on to that in some quarters, but unless they genuinely rethink their bonus policy they no longer deserve it.

 

[Stanford]

The e-mails MeganSpot posted are obviously standard and you can only imagine how many players must fall foul of these traps.

'In order to avoid abuse of promotions and bonuses, it is the casinos policy to forfeit the largest bonus first as this will have the greatest risk of abuse to the casino.'

This, for instance, is completely incoherent.

Fair comment. It is really nonsensical.

The Ts&Cs indicate that a bonus is earned on a FIFO (first in first out) basis. The "casinos policy" is at odds with there own Ts&Cs.

Megan, contact eCOGRA. Let us know how it goes.

Stanford

 

[chuchu59]

I disagree fully here. The message boards may have many complaints about many casinos, what they do not reflect are the positive experiences. Most players that have posted positive experiences are accused of being shills or whatever, so they typically do not post. As far as FL is concerned, this group is by far one of the most responsive groups out there. They have had a few burps and CS glitches periodically, but that's par for the course when you have an operation as large as theirs. It seems that your "telemarketing" experience was a pretty big burp.

There are many boards whose administrators do not police or check out the threads/postings. FL, like a number of other casinos, has been the victim of player fraud or blackmail. These players that threaten to post their fraudulent complaints, or chime in with their "they ripped me off too" crap know better than to post here. Many members here do not realize is that there is far more player fraud than there is casino fraud. When I spend time in the "pitch a bitch" section, the majority of my time is spent dealing with fraudulent claims. And I'm sure many of these scum players are posting their negative experiences all over cyberland.

Find me a FL complaint that was not resolved fairly.

Well Bryan,before I read all these posts,I thought I was alone in my condemnation of the FL Group. I had a horrendous time getting a cashin of $600 to neteller where the excuses ranged from them having sent me a check to they had slip-ups to using neteller for withdrawals. It took more than 4 months for that withdrawal. You asked to locate a complaint which was not resolved fairly. Well,the FL accounts including Platinum Play,7 Sultans,Royal Vegas,Vegas Palms and Vegas Villas for both me and my wife's accounts were closed with no reason given despite my demands for them. The only possible reason that I can think of for the closure was that we both had accounts at Royal Vegas,but we did inform them of this and there were no objections from them. In fact,we opened 2 different accounts because we were new to online gaming at that time and we honestly didnt know we should only have one account per household. So if you want a complaint not resolved fairly,this is one. They never replied. Since I didnt want to frequent their casinos anymore,I refrained from repeatedly asking them for reasons.

 

[Stanford]

Is this resolved?

Bump.

Megan has anything happend with your complaint?

Stanford

 

[MeganSpot]

Hi Stanford

Regretably not. Platinum Play have decided to wear this like a crown of thorns.

So be it. Since we last corresponded PP sent me another $70 bonus offer which ended up in exactly the same place as the others - in the garbage.

 

[seanjohn]

In The Garbage Is Right~!

 

[Dirk Diggler]

I can't believe Fortune Lounge haven't sorted this - they were in breach of their own terms and conditions when they removed this bonus (term was at the time, "Wagering counts towards bonus requirements in the order that each bonus offer is taken up")

Clearly the signup bonus was added first and the player met the wagering for the signup bonus, so it is the Neteller bonus that should have been removed NOT the signup.

Come on FL - this is complete rogue behaviour (not following your own T&Cs).

 

[KasinoKing]

Come on FL - this is complete rogue behavior (not following your own T&Cs).

Quite agree! FL posts here being all 'friendly' and 'goody-goody' but as soon as anyone asks a serious question about the way they operate or 'abuse' their own T&C's, they bugger off!

Not the behavior of a 'reputable & honest' casino group.

 

[arbster]

I'm so pleased I've discovered this forum. I'll be exercising my right not to play at any of the Fortune Lounge casinos in future. There are plenty of operators out there willing to be crystal clear in their T&Cs, or at least accept and rectify their mistakes. I'm sure my few thousand a year won't make a dent in FL's profits, but I'll at least be able to gamble knowing it's just the odds I'm up against.

 

[GrandMaster]

Clearly the signup bonus was added first and the player met the wagering for the signup bonus, so it is the Neteller bonus that should have been removed NOT the signup.

Unfortunately, it is not clear, and we have no way of knowing, so FL may be technically right, but certainly morally wrong. This bad publicity must cost them more than $100.

 

[Dirk Diggler]

Unfortunately, it is not clear, and we have no way of knowing, so FL may be technically right, but certainly morally wrong. This bad publicity must cost them more than $100.

MeganSpot stated over at WOL back on the 7th of September that:

"For the record the 200% bonus was indeed the original bonus to be applied to my account and therefore the first on which wagering requirements were (are) met."

Unless she's not telling the truth (which I doubt considering every time I signed upto a FL casino the signup bonus was added within a couple of hours, where as the Neteller was not added till the next day) then its pretty clear.

 

[Stanford]

Unfortunately, it is not clear, and we have no way of knowing, so FL may be technically right, but certainly morally wrong. This bad publicity must cost them more than $100.

I think this is acknowledged. The Ts/Cs says the bonus is resolved in order received. The policy according to the CSR is that the biggest bonus is always forfeit. Policy is obviously at odds with the Ts/Cs.

Fortune Lounge acknowledges the problems and pledges to examine it - then disappears from the discussion.

VPOPS says: "As a result of Megan's posting we are looking at our T & Cs again. There is always room for improvement."

This is pretty clear. Megen should forfeit the Neteller bonus - not the sign on bonus.

I suppose we should just keep the thread bumped till there is some resolution.

Stanford.

 

[arbster]

Aren't there other casinos on the Not Recommended list for having misleading terms? I recognise this would be a bold move for CM with a group like FL, but surely no one is big enough to just get away with things like this? Unless it really isn't universally agreed that they are misleading...?

 

[Stanford]

Aren't there other casinos on the Not Recommended list for having misleading terms? I recognise this would be a bold move for CM with a group like FL, but surely no one is big enough to just get away with things like this? Unless it really isn't universally agreed that they are misleading...?

There was one that was removed for not honoring their own bonus terms. This is still an area that FL needs to address. I don't understand why they don't do it in a forthright manner. Bump.

Stanford.