Hi Matti thank you for your reply. This is what I got from NY spins.
Hi #######,
Thank you for providing your document(s) for your account verification.
We do understand that it may be frustrating having to verify your players account. We always do our best to assist you with said verification and highlighting what type of documents we do require.
While processing your document(s), some could not be verified. Please see below information for how a document should be provided to us for us to be able to verify them.
Your documents must be provided in high resolution, be clear and easy to read.
And should always show the entire document, all four (4) corners and sides.
Proof of address –The pictures that we received are cropped and we are missing some details necessary for the verification process. We kindly request you to send us pictures in high resolution of the entire document including four corners and sides. Please note that we do not accept scanned documents and it may not be older than 3 months.
Thank you
Regards / Vänligen / Vennligst,
Helga
NYspins Security
they already verified my bankstatement where my details are already shown in full and still ask for proof residence. I asked on live chat what would suffice for this and i was told a phone bill would do. I send screenshot of my phone bill, downloaded my phone bill in pdf format and also send them a document of my government where my full details and residence is shown. I don’t know what to do. The only thing they can ask me now is my pincode for logging into my bank.
the pictures I send are original and very good quality. Even a half blind person could see everything. I’m confused also all corners are visible.