NYSpins / Voodoo Dreams Rep? - Verification Issue

[pinnit2014]

My only criticism (i'll ignore the RTP as they're all going to the bottom):

Charging for deposits? - Don't know if it's just for debit card as well

Apart from that: quick verification, fast payments

 

[bamberfishcake]

My only criticism (i'll ignore the RTP as they're all going to the bottom):

Charging for deposits? - Don't know if it's just for debit card as well

Apart from that: quick verification, fast payments

Oh yes! WTF! In this day and age....

I deposit 29.25 instead of 30.....that'll learn em!

 

[Downsman]

I signed up at NY Spins a while ago, saw the deposit charge and never went back!

 

[pinnit2014]

BGO and those two casinos occupy the hall of shame re deposit charges. You’d think lowering RTPs would more than make up for that, apparently not.

Colin is probably beat places to say if it’s legal or not as well

 

[bamberfishcake]

Must admit it feels like going into my corner shop and being charged 50p for spending under a fiver.

I think its a bit of a grey area regarding the legality. I know the card schemes dont like to see it used as a revenue stream and advise you to simply pass a charge on but i dont think its regulated. Although i vaguely recall in a misty memory some kerbing of charges a few years back, somewhere

 

[EkJR]

VooDoo Dreams and NYSpins have been running the 94% versions of Play'n GO since mid December.

When you exclude Aspire/Netkan/888, there are now 83 casinos in the UK that run reduced PnG slots and 13 of which run the 91% model.

That's not correct, played there in December, Jan and Feb and they were running normal PnG RTP.

 

[colinsunderland]

Must admit it feels like going into my corner shop and being charged 50p for spending under a fiver.

I think its a bit of a grey area regarding the legality. I know the card schemes dont like to see it used as a revenue stream and advise you to simply pass a charge on but i dont think its regulated. Although i vaguely recall in a misty memory some kerbing of charges a few years back, somewhere

It's illegal for a corner shop to do that. They can stipulate a £5 min purchase though.
Casinos can't add a charge on for card payments only, it has to be for every method, or it's illegal.

I wouldn't play somewhere where they charge for deposits, even more so if they are running the lower RTP models.

 

[Thompson1980]

Wondering if anyone can help. I joined nyspins, I deposited a Few times I won $7500nzd. Then comes verification. I sent the appropriate documents, they respond to say my bank/proof of income can’t be used aswell as my address. I then sent a few letters from the goverment. They then come back to ask why my address doesn’t match. I then talk to live chat and see that I got two letters at the end of my street name around the wrong way ( common mistake as it’s a weird name to spell. Since then I have heard absolutely nothing. BUT have since signed into my account and see I have $187nzd when talking to live chat they have told me I have won it on money train 2 ( I haven’t played this slot ) my last deposit was on the 24th the money train win was the 25th. I don’t know what is going on with this site but it’s becoming painful. I don’t know where the win came from I know it wasn’t me. I don’t know if they are trying to trick me or what but if someone could help me. Two letters around the wrong way in my address and sent how it happened ( genuine human error using a phone and having big fingers and hard enough name to spell in the first place ) someone please help as it’s like I’m being setup to fail when I have been honest and done everything they have asked.

 

[Slottery]

@josh@suprnation tagging their rep who probably can help you (You can also send PM to rep).

 

[Thompson1980]

Thank you slottery have pm and dropped him
An email. Hopefully he’s quicker than who is doing my verification.

 

[josh@suprnation]

good morning guys, I'm looking into this for @Thompson1980 and will revert back

 

[Thompson1980]

Finally might get somewhere as I’ve been 100% honest I just feel I’m not getting anywhere. Thanks again josh I appreciate your help

 

[Thompson1980]

Heard nothing since Sunday since I explained about my address spelling. Its now Wednesday evening. Can’t even ask live chat because they are now offline when I sign in.

 

[Thompson1980]

 

[Thompson1980]

All sorted. Thanks everyone for your help

 

[Madaboutit88]

Hi, just to add my experience. I am having issues with NY Spins. I provided all the info they required but responses from KYC team are every 72 hours. They're due me 18k GBP and just feels like a delaying tactic given I provided the KYC documentation promptly. Apparently all they need is proof of address, they rejected my bank statement for some reason and insisted on utility or land-line bill. I don't pay any of these so provided my drivers ID, bank statement and letter with footnote 10/2020 for date from Hmrc. Yet to hear if I've passed verification. I've used many casinos and have never seem such slow KYC it will be a week tomorrow! @josh@suprnation

 

[cncas2123]

Getting an uncomfortable feeling from this crowd now. Deposited 100 yesterday and withdrew 300, paid within an hour to my paypal. This afternoon deposited £500 and withdrew £1000, not processed yet and rejected one of the documents i uploaded yesterday after my withdrawal was processed,
So this evening they rejected my passport as it expired end of September 2020, rejected my Driving license. I have sent my driving license again and have emailed and asked them whether they are withholding my withdrawal.
I loaded 3 payslips, Skybill, Paypal profile yesterday, do they think that I am an imposter able to get those plus a passport and driving license?
Not funny anymore, trying to get a withdrawal.

 

[Madaboutit88]

I got an email today saying I was fully verified and winnings paid. I checked my account and still said awaiting payment. I asked them and they said it was due to the amount. Why tell someone they've paid when it's a total lie!!! Furious

 

[cncas2123]

Well chat have confirmed that they are withholding the withdrawal until they have verified the documents that I sent again this morning.
That’s another site on the don’t play list, Skybet have the money in the bank minutes after you withdraw , no point playing at a site that holds your deposits to ransom.

 

[cncas2123]

So they have now come back to me and requested a selfie holding my driving license, and still no withdrawal paid out.

@josh@suprnation will you kindly tell me which part of the UKGC licensing says that a withdrawal should be withheld until a selfie is provided?
I will avoid this place like the plague from now on, they are an absolute disgrace making you jump through hoops for a £1,000 withdrawal.

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[irish-ranger]

So they have now come back to me and requested a selfie holding my driving license, and still no withdrawal paid out.

@josh@suprnation will you kindly tell me which part of the UKGC licensing says that a withdrawal should be withheld until a selfie is provided?
I will avoid this place like the plague from now on, they are an absolute disgrace making you jump through hoops for a £1,000 withdrawal.

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Get yer money mate and run I was actually considering opening an account with these lot but that's not gonna happen now
Send them their selfie whilst winging the Burd then fuck them off.

 

[colinsunderland]

Well chat have confirmed that they are withholding the withdrawal until they have verified the documents that I sent again this morning.

That, on the face of it, seems to be a breach of their LCCP.
Perhaps @josh@suprnation can explain why they are seemingly breaching their LCCP
To save you looking it's 17.1.1 (2) A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

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[cncas2123]

The saga continues, still no sign of the withdrawal being processed and chat told me it might be today , my selfie’s are waiting to be checked.
According to chat my withdrawals have reached the threshold for additional documents, what a load of crap as I’ve only had two withdrawals here, one on Saturday with no issues for £300 and this one on Sunday for £1000.
Will never deposit here again, I’ve never had so much hassle to get a withdrawal in my life.

 

[cncas2123]

@josh@suprnation can you tell me how Voodoodreams terms and conditions can override the UKGC licensing conditions?

Got this from support, telling me that I might be waiting for another 48 hours for the selfies to be reviewed, this really is a piss take from them.

I have asked them where it states in the UKGC licensing conditions that they can hold the withdrawal until they get selfies, even though they have already told me that my second set of driving license pictures was accepted as proof of ID.

thank you kindly for your email.

We are fully aware that the verification may be tricky and cause some frustration. But kindly note that we are obligated to complete this in comply with our license to be able to further proceed with any withdrawals on your player account.

Please be informed that we have received your documents for your face verification, but they have not yet been processed. Usually they are reviewed within 24-48 hours, then you receive an confirmation by email.

Kindly find the following attached from our terms and conditions:

3.6. SuprPlay reserves the right, at its sole discretion and at all times to request documents to verify the following about you a) the identity of the registered End user; b) the authorisation of the End user to use a specific bank, debit or credit card and c) any facts and information provided to SuprPlay by the End user including residence and location. You agree to comply with such requests in a timely manner. Any such requests may be made whenever SuprPlay deems necessary and we reserve the right to suspend an account pending any investigations and verifications.

Let us know shall you have any queries,
we wish you a nice day!




Regards,
Isabella
VoodooDreams Support

 

[josh@suprnation]

Dear All, we are not curbing any of our obligations. We are in fact following our regulatory and AML requirements thoroughly which are becoming increasingly strenuous. I have looked into @Madaboutit88 pending withdrawal and note he is now verified and withdrawal processed. As it is a credit card payment it should be in his bank account within 5 working days, depending on the bank you use.