Resolved Need advice on iNetBet - don't want to lose 6k from one spin :(

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colinsunderland

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I hope this helps people avoid situations like this.

Slots: What you should know before you play
Thats a good guide, hadn't read it before, really useful for newbies to slotting and quite probably non newbies :)
Not sure it would have made any difference in this case though as, assuming the OP's account is correct, he didn't do anything wrong, and the casino deliberately mislabeling a game has caused it.
Will be interesting to see if a rep comments.
 

nikantw

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Thats a good guide, hadn't read it before, really useful for newbies to slotting and quite probably non newbies :)
Not sure it would have made any difference in this case though as, assuming the OP's account is correct, he didn't do anything wrong, and the casino deliberately mislabeling a game has caused it.
Will be interesting to see if a rep comments.
Thanks. Only the "ask support" part could maybe save you in situations like this (not that the OP did anything wrong).
If live chat is online and if they know what they are talking about then worst case scenario is they will take the bonus away.
Of course it wouldn't be the first time a live chat agent says "go ahead" and after you win and ask for a cashout you get "I am sorry for any misunderstanding but we can't pay you" :rolleyes:
 

zreb

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Agreed - slotastic and slottocash (i believe they are the same company) have been good.
Don't think that's true. Some quick searching says that slotocash = deckmedia, slotastic = jackpot capital.

In my own experience, there's no such thing as a perfect RTG casino now.

Slotocash group has been decent (slotocash, fairgo, uptown aces, think they might also have a rival and WGS casino), but live support is really slow and when i won a few months ago they (fairgo) kept screwing me over on the bitcoin exchange rate - once as bad as 10% off. There's no reason that should happen, the player shouldn't have to check every withdrawal to make sure they didn't get screwed, and many probably don't. They did correct the biggest one after i went through the pain of talking to a customer support agent for half an hour who kept telling me that they're not responsible for price fluctuations, despite the error having nothing to do with price fluctuations. They do have good bonuses though.

Haven't played slotastic directly recently, but played lucky club (think it's the same owner?) with a few hundred dollar win and they're sure taking their time on the cashout. Been almost two weeks since I submitted verification documents. Support is very slow, email support didn't even respond to me.

Casinomax group has quick support, but pretty bad bonuses and the jackpots are all pretty low right now due to low player volume. Also have a weird phone verification step that no one else does (?).

Casino Extreme has quick payouts. Bonuses aren't the best but better than casinomax. My own bad results + terrible video poker payout tables make me worried about what the slot payouts are set at though (Real time gaming has configurable RTP settings, which I hate personally since I never know if I'm just unlucky or getting screwed by unfair games).

RTG or not, I don't think I can name a US facing casino that I'm 100% happy with now, it's always a bunch of tradeoffs.

Out of curiosity, does planet 7 really have a 50,000 jackpot on paydirt right now? Don't feel like making an account to check, but that's crazy if true - it's like a 1 in a million chance of getting that high. Guessing the display is probably wrong. Though it doesn't matter anyway unless they use a decent RTP setting and pay out winners in a timely manner, sounds like some people have had problems there.
 

mfrasher

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Don't think that's true. Some quick searching says that slotocash = deckmedia, slotastic = jackpot capital.



Out of curiosity, does planet 7 really have a 50,000 jackpot on paydirt right now? Don't feel like making an account to check, but that's crazy if true - it's like a 1 in a million chance of getting that high. Guessing the display is probably wrong. Though it doesn't matter anyway unless they use a decent RTP setting and pay out winners in a timely manner, sounds like some people have had problems there.
I really don't know who owns who, so that is entirely possible.

Slotastic has been great for me. Customer service is slow, but they were quick to approve my docs, and pay faster than any other casino I've played at. Definitely my most recommended casino.

Pay Dirt is just under 10k right now, but there are several at Planet 7 in the mid-30k range. But I try not to play games with jackpots. The payouts there are slow, for sure. I know each one will be in the 2-4 week range, but they do pay. I've been paid on a 16k win and a 10k win, plus several smaller payouts. I do try to avoid their customer service though, and work directly with the player rep Tawni. She's been great to me.
 

zreb

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Yeah, the paydirt is displayed in the top jackpots section as 50k if you click the instant play, kind of lame to be displayed wrong like that.

There are a few different types of RTG jackpots, so 30k on one isn't necessarily the same as the other. The random jackpots with a $1k seed value are much easier to hit than the ones with a higher seed, so it's impressive when they get to $15k+. They are still very hard to hit, but not like "once in a hundred lives" impossible. Maybe once every few years if you play regularly. I don't usually bother with the higher than $1000 seed ones, going to be virtually impossible to hit those. You just kind of have to know which are which or look for a jackpot tracking site - of which there are very few and are very limited/incomplete.

I usually avoid jackpot games as well unless I have a rough idea of how hard they are to hit, but RTG jackpots usually only take about .3 or .5% of the rtp out of the games as far as I can tell. It may be higher for some of the mega jackpot games (like shopping spree, spirit of the inca, stuff with $1 million jackpots), but i don't play those so not sure.
 
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maxd

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I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.
 

colinsunderland

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I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.
Can I just ask, was it only one spin though?
As much as, if support told him to not play any more and he did he is obviously in the wrong, having the game listed as a slot and no way of being able to tell it was an excluded game until after you make the spin surely would go in the players favour, I mean, if it wasn't for the casino doing that, the situation would never have occurred, if there was more than one spin then obviously that wouldn't apply.
 

Tirilej

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I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.
It seems like one of them is lying and I wonder if it's really the player.

He stated that chat was offline at the time, so he continued to play. I would have done the same since it shouldn't matter for the outcome, and we all know we're not likely to win most of the time we play.
Did they ask him to wait if it's correct what they claim?

Later asked for compensation? What is that? Didn't he ask for his win?

Then also the fact that he maybe couldn't have known what kind of game he entered at first. That is important since it seem like a trap.

Sorry for questioning this. I know you do a great job, but I don't know if I trust the casino in this since they are usually notorious with their rules no matter what have happened or how much wrong they have done.
 

colinsunderland

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Then also the fact that he maybe couldn't have known what kind of game he entered at first. That is important since it seem like a trap.
Thats what I'm struggling with. More than one member has backed the OP up in saying you can't tell it's an excluded game until after you have made the first spin. It's also listed as a slot. How can they say playing one spin on an excluded slot voids all winnings, when it is impossible to know its excluded until after the spin starts. More so in the fact it is listed as a slot, therefore wouldn't be excluded if it was, and is the casino deliberately misleading customers. I think if the game was included in the correct category then the OP wouldn't have played it, therefore can't see how the OP is to blame here for breaching bonus rules. I don't see how playing on can have more weight (assuming he was specifically told not to at the point after the spin) than the casino being deceitful?
 

nikantw

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Its a well documented situation. Player needs to wait but doesn't - it ends badly for the player.
We should wait for our own good, but we are gamblers, we are impatient. And casinos pray on that.

Usually it is the long pending period for a cashout, but it can also be something like this.
If the agent can't answer a bonus question, what is he there for? To say "clear cash and cookies"?

I am sorry but I suspect the agent said so knowing that 90% of players won't wait and the casino will not have to pay.
 

Borgie

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I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.
I agree if he was asked to wait he should wait that's fair but not sure how playing on changes things.

I don't really understand how it can be fair and reasonable to have a restricted game listed as a slot when it isn't a slot so that it actually becomes a trap. Also one spin. One .. ... doesn't sound very fair to me.
 

Tirilej

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I agree if he was asked to wait he should wait that's fair but not sure how playing on changes things.

I don't really understand how it can be fair and reasonable to have a restricted game listed as a slot when it isn't a slot so that it actually becomes a trap. Also one spin. One .. ... doesn't sound very fair to me.
It wasn't listed as a slot. I was in checking their page and in the bottom they have Latest Games. (If you read his first post then that is where he found it). Just 8 or 10 of them. They all look like slots and that particular game does look like that too. In fact if it had been me I wouldn't even have realized it wasn't a slot even if I had played it considering how strange they are looking these days :oops: So kudos to him that he realized it after just one spin!

Besides that we don't know if he got through to live chat immediately since he claim he didn't, or if they even asked him to wait. According to Max they told him he had to talk to management but that isn't the same as asking someone to not play on while waiting.
 

KasinoKing

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It's also listed as a slot.
Just for fairness, I would like to correct this statement that you have made several times in this thread.

I can't play at iNetBet as they don't take UK players, but at other RTG casinos I use the game is NOT listed as a slot.
The confusion arose because it was just listed as a "New Game", and the problem is that there was NO indication that it was NOT a slot.
e.g. at Extreme it looked like this:

RTG180826.png

Even in the "Marketing Burb" I got from affiliate people, the description does not make it 100% clear that it's not a slot game, and as I said earlier in this thread, I myself opened up the game to play for the first time fully expecting it to be a slot and was a little taken aback when I found out it wasn't.

And to repeat again - once you select your bet size there is NO WAY to exit the game without playing.

I know iNetBet have a long history of sticking precisely to their rules (and with the huge number of abusers, fraudsters and chancers on the net, I can understand that), but this to me is CLEARLY a genuine mistake by the player that any one of us could have made, and I am shocked by their decision in this case.

I'm hoping that when they finally read this thread they will put this right. It's never too late to do the right thing!

KK
 

Mouche12

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This is stuff for lawyers specializing in international gambling and consumer rights. The decision is clearly unfair given the fact (amongst other things) that the game initially looked like a slot and that once the bet size was selected the game round had to be played. I think the OP could win this case before a court of law.
 

3Dice

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Hi mfrasher,

Can you please explain what is confusing to you about the account creation section?!

To me it seems pretty easy and self explanatory but if you do need help, or if you have questions please note that our support team is available 24/7 via live chat and ready to help.

The games being weird is (also in my opinion) a 'strange' choice of words. Perhaps you meant unique .

They are widely popular among our players and the good thing about this is that you don't need to take my word for it. Just hop in our community player chat and ask them.

My advice to you, would be to join our free tournament. We have one running every day for a duration of 12h - all games are allowed. It doesn't cost you anything, you can even win a small prize if you end up in the top three ranking and it is the perfect way to get to know our games.

And if you still need help or have any questions please don't hesitate to contact our support.

Kind regards,
Anna
 

nikantw

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I think regulations need to change about payments, casinos should always pay, as I mentioned in another thread.

There is never a good reason not to pay (unless the software has been hacked). What changes in each case is who will get the money.
If it is crime related, the money will go to the authorities.
If it is SE or RG the money should go for safe keeping until the end of the SE.
If it is about terms, the casinos will just have to make sure the terms are met before they let you place a bet. If they can't they will have to pay. Simple, isn't it? :)
 
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