Resolved Need advice on iNetBet - don't want to lose 6k from one spin :(

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Savatage79

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Yea I mean if they have their reasons it's fine, I just happen to enjoy the simplicity of cc deposits so it's why I gravitate to them more.

As for the community and chat, oh yea I'm fine and can ignore it but everytime I've dealt with customer service or what not it's always brought up to chat some and what not, and I feel rude constantly saying I'm not there for that and it's just weird a bit to me, but that's just me.

And I do find it weird how a few people seem to constantly win jackpots, just seems sketchy in ways and unusual.. Again that's just me but when I see like the same person every other day someone winning jackpots it's like wtf lol
 
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mfrasher

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Wow - a lot of conversation around this today. Which is good, as I feel InetBet deserves negative exposure. But, there are a few things that need to be cleared up.

1. The below is not true. Respectfully Max, support never said "we can't make that decision". They never responded to my live chat, and I later found out (via this website) that they do not have live chat. I waited (if I remember correctly) about 10-15 minutes with no reply and decided "what the heck, I'll probably lose anyway", and decided to play.

As I said before. I never got a response from them. Did they produce evidence otherwise? If so, I would love to see it. The only email/communication was a denial of my winnings.

Oh and several marketing emails since trying to get me to deposit more.... of course.

I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.
upload_2018-11-4_17-46-6.png .


2. Regarding the below. Yes. One spin on Banana Jones, accessed through the latest games section. I had no clue it was not a slot until the spin.

Can I just ask, was it only one spin though?
As much as, if support told him to not play any more and he did he is obviously in the wrong, having the game listed as a slot and no way of being able to tell it was an excluded game until after you make the spin surely would go in the players favour, I mean, if it wasn't for the casino doing that, the situation would never have occurred, if there was more than one spin then obviously that wouldn't apply.
It seems like one of them is lying and I wonder if it's really the player.

He stated that chat was offline at the time, so he continued to play. I would have done the same since it shouldn't matter for the outcome, and we all know we're not likely to win most of the time we play.
Did they ask him to wait if it's correct what they claim?

Later asked for compensation? What is that? Didn't he ask for his win?

Then also the fact that he maybe couldn't have known what kind of game he entered at first. That is important since it seem like a trap.

Sorry for questioning this. I know you do a great job, but I don't know if I trust the casino in this since they are usually notorious with their rules no matter what have happened or how much wrong they have done.

3. Regarding whether or not I am lying. I know nobody knows me here, so I can't say trust me, but I know what happened. All I can do is tell it the way it happened. Unfortunately, the casino has a different version of that.

4. Regarding suing them/taking them to court. I would love to. But I think being a U.S. based player severely restricts me. Does anyone have suggestions/advice?

Lastly - thank you everyone for the support. As much as I would like the 6k, the affirmation that the game was dubiously placed and that the casino has treated me unfairly, is actually very valuable to me.

I do appreciate all of the positive responses.
 

mfrasher

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Hi mfrasher,

Can you please explain what is confusing to you about the account creation section?!

To me it seems pretty easy and self explanatory but if you do need help, or if you have questions please note that our support team is available 24/7 via live chat and ready to help.

The games being weird is (also in my opinion) a 'strange' choice of words. Perhaps you meant unique .

They are widely popular among our players and the good thing about this is that you don't need to take my word for it. Just hop in our community player chat and ask them.

My advice to you, would be to join our free tournament. We have one running every day for a duration of 12h - all games are allowed. It doesn't cost you anything, you can even win a small prize if you end up in the top three ranking and it is the perfect way to get to know our games.

And if you still need help or have any questions please don't hesitate to contact our support.

Kind regards,
Anna
Hi Anna,

Respectfully, my post was just my opinion. I tried 3dice once, but had trouble depositing afterwards. I remember my registration being difficult to verify. I had to have live chat support and it took way longer than I thought it should have.

Also, the game selection is small compared to other casinos, and the games seem strange.

That and my first deposit was gone within minutes - so the combination of all these things placed 3dice on a No list for me.

Again - my opinion alone, not meant to offend anyone.

Thanks.
 

mfrasher

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Rules like allowed games and max bets are there to protect the casino against advantage players, not to let them steal from anyone who makes a mistake. It's a reasonable rule as long as the casinos only apply it when it's clear someone was trying to take advantage of the casino. It's an unfair rule if it's used without discretion and weighs the balance way in the favour of the casinos.

Unless there are more facts missing about the bets played in this case it's stealing and they need to be removed from accredited section right away. You just can't keep saying 'player broke the rules, the casino is right'. It does not matter if the player played on or what support said. Either the standards for accreditation needs to change to not allow rules like this just like other rules that are clearly unfair, or you need to treat each case individually and make a judgement call if the rule applies. Ideally every casino that has a rule like this should just be removed until they implement controls to prevent mistakes happening, plenty of casinos have it by now, there is not really any excuse to not have it in 2018, unless the casino is actually counting on making extra profit from peoples mistakes.

And yeah, this is Inetbet, they'd have declined a $25 withdrawal for the same reason even if the player had lost $5000 the previous week. Can't understand why anyone would still play there.
Well said. I couldn't of said it better.

I agree they should lose the "accredited" status. It is the sole reason I decided to play there - as I thought it would be safe.
 

mfrasher

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If I knew I'd jeopardized a potential 6K windfall by spinning on the wrong game, and tried to notify the right department to rectify this oversight, I wouldn't carry on playing, naturally......I don't think anybody would?

If unaware I was playing the wrong 'slot' then of course I'd carry on! With such ropey CS, virtually no presence on CM, entrapment terms and absolutely no discretion they're accredited....why? :confused:
I hadn't won the 6k yet. I deposited 150, got 450 total with bonus. My first spin was on Banana Jones and I won $16. That's when all the chaos and magic began...

I only decided to keep playing after that first spin because I didn't get a response from their chat and figured I'd lose anyways...
 

mfrasher

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But earlier you had posted:


Sorry to nitpick, but you do need to be completely honest.
That was prior to the denial as they were confirming my documents. I have been completely honest. I said they hadn't emailed me and I was referencing the withdraw.

I know it may be hard to trust a stranger over the internet, but I have not been deceitful here, and the suggestion of such is insulting.

I know I'm not getting the $6000 at this point, so there is no reason for me to lie.

At this point I am only trying to help others from being duped by this terrible casino.
 

ladyhawke

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...I said they hadn't emailed me and I was referencing the withdraw.
The fact that you were only referring to emails from the casino made after your withdrawal request was not made clear, which is why I queried the omission.

As Tirilej pointed out earlier, there have been many complaints made which have 'conveniently' left out very important details, which if known, would have significantly altered the way CM members viewed the situation.

And that is why it is so important to be very clear, concise and accurate in what you post in your complaint and any response you might give.

Having said that, I was not accusing you of being deceitful, just querying an obvious anomaly in your post. If you choose to be insulted by that, then that is your privilege.
 

mfrasher

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Totally understand... Don't expect you to differentiate me from others that were deceitful. To be honest, I don't care because I know I'm truthful and I know what happened.

My goal is to inform others who frequent this community like me. I played the casino because it was recommended and got duped. Not CM's fault, but people ought to know what happened so they can make more informed decisions.

If I had seen a thread similar to this one, I wouldn't have played there.

Thank you for your input.
 

slotter999

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So funnelling players into an un-skippable, T&C-breaking game, isn't enough to have accreditation stripped, and an acceptable practice these days? Blimey!
This is the same casinomeister who deemed (for UK players at least) those pesky T&C's completely fair and above board.......only for the CMA to step in and advise that actually they are very likely illegal.

Yeah off topic I know but that one still grinds my gears as a lot of people lost as a result of that entire episode and the direct support of some sections of the industry in enforcing those illegal terms.
 

Tirilej

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They do have live chat today, but they didn't for many years so it's just not updated in their review I suppose.

People are questioning why they are still accredited, but as far as I know then Bryan doesn't even know that this thread exist. Maybe it's time to tell him.
 

3Dice

I-Gaming Industry Representative
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Location
-
Hi mfrasher,

Thank you for your reply, things are a bit more clear now for us.

I am sorry that the registration process wasn't as smooth for you as one would hope. It normally isn't a lot different
than registering for any other website - you register, you get a confirmation email, you click on the activation link and then you can login.

Though there may be small hiccups if there was an account under your name on the legacy site, etc., please remember that our staff is there to help you.

The games selection may not be as extended as you came to expect from other gaming sites(yet). The reason for this is pretty well known- our software provider is famously known for refusing to just clone games. For the most part they succeeded in this task making us proud of each game. In my opinion they're unique and fun - I am biased I know:)....and we have a lot more new surprises coming up soon-ish. (our regulars will know what that means :))

I also agree that if you're not used to the games yet, they won't "feel" the same as the other casino's games. It is the reason why I suggested to give them a try in tournament mode first and see what you like and what you don't like (again it doesn't cost you anything and you might end up having fun).

Should you ever decide to give us another try in the future please don't hesitate to contact me in chat ( right click my name and send a private message).

@ Savatage79 - Chat is definitely not everyone's cup of tea. I totally agree with that. That is why you have the option to just close it and not see it if you don't want to. Some people like to be social, some not- there is no pressure to be active in chat.

Concerning the bonus offers you received, please note that the loyalty bonuses are tied into your VIP level. The more you play, the higher up your VIP level will be and the higher your VIP level is the better the loyalty bonuses offers( for example, Gold*+ higher-up levels have no WR at all on their bonus offers and no restriction on what games to play). I'll send you a pm or an email if you're interested in finding out more details.

As for the Jackpot being won by the same player twice in a short period of time- while not very common it can happen.It only means Lady luck was on her side that day. Real time info on winners , stats, RTP etc is available on our website ( Home page and on our Zeitgeist page:
You do not have permission to view link Log in or register now.
).

Kind regards,
Anna
 
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geordiecolin

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So it seems Max concluded his findings and abandoned the claim on the basis of blatant misinformation and without the proof supplied to him from Inetbet?
 

colinsunderland

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They do have live chat today, but they didn't for many years so it's just not updated in their review I suppose.

People are questioning why they are still accredited, but as far as I know then Bryan doesn't even know that this thread exist. Maybe it's time to tell him.
I sent him a pm saturday afternoon with a link :)
 

maxd

Complaints (PAB) Manager
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So it seems Max concluded his findings and abandoned the claim on the basis of blatant misinformation and without the proof supplied to him from Inetbet?
Are you trying to get your ass kicked? You best check the Warning I'll be sending you in a few moments.

Based on the discussions here I am going to go back and look into a few things related to this HOWEVER any reasonably experienced player should know that if there's a major problem with your account -- especially if it's a dispute -- you stop everything and deal with the problem. Playing on or whatever turns the problem into a moving target and the chances are very good you'll end up screwing yourself.
 
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Casinomeister

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e31.jpg

Yeah - I wasn't aware of this thread until colinsunderland PMd me on Saturday. I saw the thread title and the PAB and thought, "Oh shit, save that for Monday." So I'm reading this thread now.
 

maxd

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