Resolved Need advice on iNetBet - don't want to lose 6k from one spin :(

[Betreels Casino & Sports]

I really wish there was a "Lol" button Nate... that comment was gold

 

[Dinahnana]

I avoid Inet bet due to their way to strict adherence to their rules. Any good casino can see a player that opened a disallowed game and played one spin and then stopped was an honest mistake. If the winnings came from slots and none from this game I think Inetbet should payout. In addition after the PAB process was concluded the fact that the Rep is nowhere to be seen in relation to this thread doesn't bode well for them. In my opinion this is the behavior of Grey Zone casino and not an Accredited casino.

 

[Nate]

I avoid Inet bet due to their way to strict adherence to their rules. Any good casino can see a player that opened a disallowed game and played one spin and then stopped was an honest mistake. If the winnings came from slots and none from this game I think Inetbet should payout. In addition after the PAB process was concluded the fact that the Rep is nowhere to be seen in relation to this thread doesn't bode well for them. In my opinion this is the behavior of Grey Zone casino and not an Accredited casino.

True - the crux of the matter here is that there have been many many cases similar to this over the years.

Rules are rules, but they are there to prevent advantage players profiting from bonus offers. When you are not one of those and simply make a mistake, any good casino would actually take this into account.

I don't know the casinos side of the story in this particular instance, but my post above is based on what I have seen them do over the years. They have simply taken advantage of their own rules to justify confiscations which would have otherwise been paid by a reputable outfit.

ThePogg added them to 'Not Recommended' status citing: 'Recent complaints at iNetBet have brought to light either a failure in their email system which they are not investigating or ignoring ID submissions to justify non-payment of players'

I can believe that as I have also seen them re-request documents from verified players again and again to stall payments. They did it to me too.

In any event, IF what the player is claiming is true.... Sorry but they are shit outta luck with this outfit.

Nate

 

[electronictonic]

A game that you cannot exit without playing? I often open up games to look at paytables and blurb, I'm sure I'm not alone in that.

By the way regardless of what it says in Ts&Cs don't assume a court will accept those conditions. A court can deem a clause unreasonable and negate it, unfortunately it doesn't stop a company continuing to use it. I reckon they just figure most people won't challenge in court and some judges will allow the clause anyway.

If I was in the same situation where the slot would not allow me to exit then I would just press alt + ctrl + delete and just close the browser or software down and log back in again, or in my case the 3rd party app I have installed, process lasso and just do the same thing, terminate the browser or software and open it again.

 

[maxd]

Why would the poster have stopped playing? ...

As I understand it the OP made the mistake, took it to Support, Support said "can't help you, you should talk to management".

At that point the OP had a choice: do as suggested and wait to talk to management to get a final decision OR ignore it and proceed. If the OP proceed per the latter case I would decide, as the the casino did, that the OP had accepted their mistake and the consequences thereof.

IF THAT WAS NOT THE CASE, meaning the OP still wanted a final answer on the issue, then stopping then and there would have been the thing to do.

Yes I understand human nature and all the rest of it BUT there are times when one needs to do what is smart as opposed to what comes naturally.

 

[Tirilej]

As I understand it the OP made the mistake, took it to Support, Support said "can't help you, you should talk to management".

At that point the OP had a choice: do as suggested and wait to talk to management to get a final decision OR ignore it and proceed. If the OP proceed per the latter case I would decide, as the the casino did, that the OP had accepted their mistake and the consequences thereof.

IF THAT WAS NOT THE CASE, meaning the OP still wanted a final answer on the issue, then stopping then and there would have been the thing to do.

Yes I understand human nature and all the rest of it BUT there are times when one needs to do what is smart as opposed to what comes naturally.

I have to ask since you again claim that he took it to support immediately before playing on...was that really true?
He says he couldn't reach them through live chat. Why would he lie about something so easy to check?

 

[nikantw]

After this, what Nate said and their rep....... (nothing from the rep yet?)... it is just too much I think.

 

[Borgie]

I have to ask since you again claim that he took it to support immediately before playing on...was that really true?
He says he couldn't reach them through live chat. Why would he lie about something so easy to check?

Yes me too. The stories differ from OP to casino. The casino surely can provide proof?

Also are we really happy that a casino takes you to a game you can't exit without playing short of rebooting !

Plus why doesnt the rep acknowledge this thread .

I haven't really seen anybody here happy to keep this casino accredited if what the OP says is true. They surely are Grey at best !

 

[electronictonic]

Having just checked this game myself I can see why the Casino has this stance, you press buy for say $5 now it takes you to the game board, the money is not actually deducted from your balance until you click roll the dice, me personally
I would have seen this gui with the dice and layout and closed it down before pressing the dice, as it clearly does not look like a slot....I have always erred on the side of caution, if the player had not rolled the dice they could have just closed it down with alt + ctrl + delete in task manager and all would have been fine.

 

[colinsunderland]

As I understand it the OP made the mistake, took it to Support, Support said "can't help you, you should talk to management".

At that point the OP had a choice: do as suggested and wait to talk to management to get a final decision OR ignore it and proceed. If the OP proceed per the latter case I would decide, as the the casino did, that the OP had accepted their mistake and the consequences thereof.

IF THAT WAS NOT THE CASE, meaning the OP still wanted a final answer on the issue, then stopping then and there would have been the thing to do.

Yes I understand human nature and all the rest of it BUT there are times when one needs to do what is smart as opposed to what comes naturally.

The OP stated live chat wasn't available, and when I went on to take the screenshot yesterday it wasn't either, so quite possible he was telling the truth. Did the casino give you a copy of the chat log? I can understand why someone would possibly not admit that if they said he would have to talk to management and not to play any more spins before he spoke to them, but its easy to verify so not sure what the point would be. Also, if he did speak to live chat, I think its quite important to know if they told him to stop playing, as far as experienced players might stop, not all would nor would inexperienced players, and I think if live chat didn't tell him to stop playing, thats quite an important detail that would go against the casino. If a player should know to stop, then live chat should certainly be telling them, especially if its going to be the difference between them paying out or not.

 

[maxd]

I have to ask since you again claim that he took it to support immediately before playing on...was that really true?...

I did mention that there were a few things I would be looking into in greater detail, that's one of them.

 

[Harry_BKK]

Let's not forget that the OP sits in the "land of the free" and has little legal power to get to his winnings. It's not like is in the UK or any other European country. iNetbet knows that very well!

Just sayin'

 

[Tirilej]

I did mention that there were a few things I would be looking into in greater detail, that's one of them.

Great, because it is important what he have been told. Some of us gamblers aren't so smart that we always know automaticly what to do.

I also saw that their manager have read this thread. Maybe she didn't have the whole story either, and hopefully she got some more information from this thread.
She's not always unresonable so let's hope for a fair outcome

 

[Casinomeister]

We're in discussion at the mo" with the rep ' - just an FYI.

 

[lotusch]

Interesting to see what comes out of this.

 

[SlotGrinder]

It's a shame that some people ruin it for everyone . For example , there are players out there looking to get an edge over the casino by abusing bonuses . This then forces the casinos to make lots of strict T&C to protect themselves from getting abused . However , these strict T&C then allow a lot of greedy/shady casinos to pounce on any little "mistake" and rob the player

 

[mfrasher]

With InetBet nothing ceases to amaze me.

They would void your winnings (if they could) for not smiling on your ID document...

Nate

Too funny.

 

[mfrasher]

I avoid Inet bet due to their way to strict adherence to their rules. Any good casino can see a player that opened a disallowed game and played one spin and then stopped was an honest mistake. If the winnings came from slots and none from this game I think Inetbet should payout. In addition after the PAB process was concluded the fact that the Rep is nowhere to be seen in relation to this thread doesn't bode well for them. In my opinion this is the behavior of Grey Zone casino and not an Accredited casino.

I have to ask since you again claim that he took it to support immediately before playing on...was that really true?
He says he couldn't reach them through live chat. Why would he lie about something so easy to check?

I did mention that there were a few things I would be looking into in greater detail, that's one of them.

I'm glad to hear this may not be over... but, I've already reconciled with the (likely) fact I will not get the winnings. Again, at this point - I am most concerned with warning others from being duped like me.

I wish I could prove it somehow - I contacted their support, and got no answer. In hindsight, I've started taking screen shots of my chats with casinos (sadly). I know this piece is in question. Wish there was more I could do to prove it.

Like I said before, if there is evidence otherwise, I'd love to see what they come up with since it didn't happen.

Bottom line - regardless of what they claim to have "said", voiding $6000 in winnings because of ONE spin, on a game you can't exit once a bet is selected, that looks like a slot, and was placed in the "latest games" section between two other slots is ROGUE behavior.

Then citing their T&C's which are meant to protect against scammers/cheaters, which I clearly am not, to void my winnings?

It's laughable at best. I'll keep playing at other casinos that treat me much better.

 

[maxd]

... Did the casino give you a copy of the chat log? ...

In a word, no, and I didn't ask for it. It didn't seem necessary at the time. Obviously that's changed and I'm looking into it.

 

[nutnut]

In a word, no, and I didn't ask for it. It didn't seem necessary at the time. Obviously that's changed and I'm looking into it.

Can you actually change your mind on a PAB once it's been settled and if you can and the casino doesn't go with your ruling do they get removed?

 

[labeled]

3dice lost me by not allowing simple credit card deposits, I just find annoyance with bitcoin as I'm one to deposit many times in a night and I just like opening deposit screen, selecting cc and then bam my money is there.

I'm shooting you a pm in a sec.

As for the games they are definitely unique, not really my cup o tea ultimately.

Which is cool enough, but I'm the opposite, I guess...I got burned out on rtg & in particular their newer games, which I hate. I still play the Bovada group because I like their Rival choices.

But the site while I get is beloved is a bit to closeknit for me. I have no interest in a community atmosphere with my spinning yet there's pressure to talk and be a part and when I'm spinning I'm totally into it, not into conversing with people via chat. And then there's one woman who wins a jackpot like every day it seems and the whole thing overall just felt odd so I haven't been back in awhile.

I used to feel the same. I just kept chat closed because I wasn't "in the loop" and didn't want to be. Now I tend to chat more, but that's whatever your choice is. As for one woman hitting a lot (it does happen, where you notice one player is just hitting crazy high) it's not weird, really. If you look at the number of players that're on at any given time, it's not a lot. 3Dice isn't for everyone, for sure, and there aren't hundreds of us playing in real-play on most days. So once you get to know who our high-rollers are, it's easy to make sense of who's more likely to hit some pretty high-stakes wins, including jackpots. 3Dice makes that transparent, btw, as Anna pointed out w/regard to the zeitgeist page, so maybe the difference isn't that "one person is hitting like every day" but you can actually see that one person is tearing it up.

Anyway, I think your reasons are your reasons, they're valid, and whatever. But for someone else to say it's on a "stay away" list is pretty crazy to me. The slots can be horribly tight (or our personal rtp is tight?) but it's literally the only casino that will *never* give you a problem in getting your winnings. No stalling, no bs, no wait periods. The only "wait" for w/d's is waiting for the w/d to be processed from another time zone.

 

[maxd]

We can and have changed a PAB decision once made. Doesn't happen often of course, nor would anyone want it to, but it's certainly not unheard of.

If a non-Accred casino disagrees with a PAB ruling then we decide if it warrants a Casinomeister Warning. Some do, some don't.

If an Accred casino disagrees with a PAB ruling then we go back to the table. The point being that by the time we put the issue to rest either we've learned why we were wrong, the casino has learned why they were wrong, a little of both, or we agree to part ways. All outcomes are possible and examples of each are to be found in the PAB records.

 

[zap987]

I still think this whole issue is being approached from the wrong angle. It shouldn't matter how or when the player contacted support, the question should be: "Is it reasonable for a casino to confiscate $6k because of one bet breaking the rules, giving the player no significant advantage vs the bonus no matter the other circumstances". The answer should 100% always be no, it should be quite obvious to any casino when it's a deliberate attempt to take advantage of the bonus, if a casino is so worried about these cases they can implement controls that just won't allow illegal bets to be placed just like some already have.

 

[Scott1baird]

Seems to me that all that is needed is this "live chat log" and if there does happen to be one given from the casino and the OP still says he didn't live chat then he has a real case for fraud against said casino

 

[Scott1baird]

What does PAB mean anyway?