Resolved Need advice on iNetBet - don't want to lose 6k from one spin :(

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mfrasher

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Inetbet I used to think highly of but now I'm finding them repuslive how tight and ridiculous their slots have been. I haven't had a single decent session since July and put in hundreds, it's atrocious.

Slotocash for me has been my top casino, fast Payouts and slots that actually give you nice sessions every other few days or so.

Bovada I used to play at but they killed my debit card deposits and withdrawals and keep pushing bitcoin which I find totally annoying, so I haven't been there in awhile

Agreed - slotastic and slottocash (i believe they are the same company) have been good. But I don't play slottocash, only slotastic. I've had a lot of success there recently. Even if I lose, it takes awhile which is nice.

INETBET screwed me hard for over 6k. They will get none of my business.
 

Tirilej

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No other rules broken.

I would go on the stand and swear on the Holy Bible.

-I deposited with a bonus
-Clicked Banana Jones in the "Latest Games" section, placed between 2 known slot games
-Spun -- ONE TIME ---
-Realized it wasn't a slot and stopped
-Tried contacting live support (no answers)
-Played other games, won, tried to cash out
-Came here and asked for advice
-Got denied, submitted a PAB
-Got denied again
-Now on a mission to educate other players

They did give me my $150 deposit back - so I will at least give them that credit. As soon as the PAB was concluded, I played it and lost.

Will never play there again.


Thanks, then I believe you!

There was a case in here many years ago with a guy who claimed that he just had made a couple of bet over the max bet, and all members here got angry. It turned out to be a lot more than a few spins, so that's why I asked. I never judge a casino until I know the facts.

Then this is really bad of Inetbet...again! I can't count the times they've used their rules, not only to protect themselves, but to actually not having to pay.
Not acceptable this time!
 

geordiecolin

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Snipped

They did give me my $150 deposit back - so I will at least give them that credit. As soon as the PAB was concluded, I played it and lost.

Will never play there again.

I would be grateful for Max's intervention for retrieving your deposit because without it you would have got diddly squat!
 

mfrasher

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Thanks, then I believe you!

There was a case in here many years ago with a guy who claimed that he just had made a couple of bet over the max bet, and all members here got angry. It turned out to be a lot more than a few spins, so that's why I asked. I never judge a casino until I know the facts.

Then this is really bad of Inetbet...again! I can't count the times they've used their rules, not only to protect themselves, but to actually not having to pay.
Not acceptable this time!

Totally understand and respect wanting to know the facts. I had a payout denied by Planet 7 for playing 3 card poker on a bonus, but I had played 100's of hands and clearly violated the T&C's (I didn't know I was at the time). After they voided my winnings, I reviewed the T&C's and realized I had caused the issue.

Since then I have been hyper-careful not to violate. I watch what games I play, how much I spin, etc.

This was an honest mistake made because of the games placement in the "latest games" section.

The INETBET management team should be ashamed of themselves. I wonder how they sleep at night.
 

nikantw

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Digimedia casinos arn't even acredited any more, but would always pay if it was only just a few spins over the max bet (for example). At least that is what live chat told me. ;)

Anyway, I am very surprised that an accredited casino would use a miss-click of the mouse (that didn't even mean anything) to refuse payment even after Max got involved!!
 

colinsunderland

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Digimedia casinos arn't even acredited any more, but would always pay if it was only just a few spins over the max bet (for example). At least that is what live chat told me. ;)

Anyway, I am very surprised that an accredited casino would use a miss-click of the mouse (that didn't even mean anything) to refuse payment even after Max got involved!!

thing is, it wasn't even a miss click. The game was listed under slots and until you spin you can't tell it isn't apparently.
 

Supababe

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Well it would be interesting to hear the thoughts and views from those representing Inetbet who are also connected with the forum.....

Especially as this action and following response calls into question the integrity of an ‘accredited casino’ award.

I believe the OP to be an honest and genuine player but would be interested to hear, from ‘the horses mouth’, their stance on such matters:

@emily_hanson @Steven Dawson @iNetBet - Tom @iNetBet Promos
 

lotusch

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So Inetbet is not so great anymore eey..
In this case they could have paid you out but I assume 6k is more holy to them than a happy customer and a raving review..
I am sure it will cost them more now in people not depositing there anymore..
Maybe time to review their status here too..
 

mfrasher

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So Inetbet is not so great anymore eey..
In this case they could have paid you out but I assume 6k is more holy to them than a happy customer and a raving review..
I am sure it will cost them more now in people not depositing there anymore..
Maybe time to review their status here too..

This is my goal.

I went to InetBet because of the accredited ranking they got on this site. I'm not blaming this site in anyway... but I do feel compelled to let others know what happened to so they can make a more informed choice.

They've definitely lost my business.
 

colinsunderland

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I hope this helps people avoid situations like this.

Slots: What you should know before you play

Thats a good guide, hadn't read it before, really useful for newbies to slotting and quite probably non newbies :)
Not sure it would have made any difference in this case though as, assuming the OP's account is correct, he didn't do anything wrong, and the casino deliberately mislabeling a game has caused it.
Will be interesting to see if a rep comments.
 

nikantw

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Thats a good guide, hadn't read it before, really useful for newbies to slotting and quite probably non newbies :)
Not sure it would have made any difference in this case though as, assuming the OP's account is correct, he didn't do anything wrong, and the casino deliberately mislabeling a game has caused it.
Will be interesting to see if a rep comments.

Thanks. Only the "ask support" part could maybe save you in situations like this (not that the OP did anything wrong).
If live chat is online and if they know what they are talking about then worst case scenario is they will take the bonus away.
Of course it wouldn't be the first time a live chat agent says "go ahead" and after you win and ask for a cashout you get "I am sorry for any misunderstanding but we can't pay you" :rolleyes:
 

zreb

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Agreed - slotastic and slottocash (i believe they are the same company) have been good.

Don't think that's true. Some quick searching says that slotocash = deckmedia, slotastic = jackpot capital.

In my own experience, there's no such thing as a perfect RTG casino now.

Slotocash group has been decent (slotocash, fairgo, uptown aces, think they might also have a rival and WGS casino), but live support is really slow and when i won a few months ago they (fairgo) kept screwing me over on the bitcoin exchange rate - once as bad as 10% off. There's no reason that should happen, the player shouldn't have to check every withdrawal to make sure they didn't get screwed, and many probably don't. They did correct the biggest one after i went through the pain of talking to a customer support agent for half an hour who kept telling me that they're not responsible for price fluctuations, despite the error having nothing to do with price fluctuations. They do have good bonuses though.

Haven't played slotastic directly recently, but played lucky club (think it's the same owner?) with a few hundred dollar win and they're sure taking their time on the cashout. Been almost two weeks since I submitted verification documents. Support is very slow, email support didn't even respond to me.

Casinomax group has quick support, but pretty bad bonuses and the jackpots are all pretty low right now due to low player volume. Also have a weird phone verification step that no one else does (?).

Casino Extreme has quick payouts. Bonuses aren't the best but better than casinomax. My own bad results + terrible video poker payout tables make me worried about what the slot payouts are set at though (Real time gaming has configurable RTP settings, which I hate personally since I never know if I'm just unlucky or getting screwed by unfair games).

RTG or not, I don't think I can name a US facing casino that I'm 100% happy with now, it's always a bunch of tradeoffs.

Out of curiosity, does planet 7 really have a 50,000 jackpot on paydirt right now? Don't feel like making an account to check, but that's crazy if true - it's like a 1 in a million chance of getting that high. Guessing the display is probably wrong. Though it doesn't matter anyway unless they use a decent RTP setting and pay out winners in a timely manner, sounds like some people have had problems there.
 

mfrasher

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Don't think that's true. Some quick searching says that slotocash = deckmedia, slotastic = jackpot capital.



Out of curiosity, does planet 7 really have a 50,000 jackpot on paydirt right now? Don't feel like making an account to check, but that's crazy if true - it's like a 1 in a million chance of getting that high. Guessing the display is probably wrong. Though it doesn't matter anyway unless they use a decent RTP setting and pay out winners in a timely manner, sounds like some people have had problems there.

I really don't know who owns who, so that is entirely possible.

Slotastic has been great for me. Customer service is slow, but they were quick to approve my docs, and pay faster than any other casino I've played at. Definitely my most recommended casino.

Pay Dirt is just under 10k right now, but there are several at Planet 7 in the mid-30k range. But I try not to play games with jackpots. The payouts there are slow, for sure. I know each one will be in the 2-4 week range, but they do pay. I've been paid on a 16k win and a 10k win, plus several smaller payouts. I do try to avoid their customer service though, and work directly with the player rep Tawni. She's been great to me.
 

zreb

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Yeah, the paydirt is displayed in the top jackpots section as 50k if you click the instant play, kind of lame to be displayed wrong like that.

There are a few different types of RTG jackpots, so 30k on one isn't necessarily the same as the other. The random jackpots with a $1k seed value are much easier to hit than the ones with a higher seed, so it's impressive when they get to $15k+. They are still very hard to hit, but not like "once in a hundred lives" impossible. Maybe once every few years if you play regularly. I don't usually bother with the higher than $1000 seed ones, going to be virtually impossible to hit those. You just kind of have to know which are which or look for a jackpot tracking site - of which there are very few and are very limited/incomplete.

I usually avoid jackpot games as well unless I have a rough idea of how hard they are to hit, but RTG jackpots usually only take about .3 or .5% of the rtp out of the games as far as I can tell. It may be higher for some of the mega jackpot games (like shopping spree, spirit of the inca, stuff with $1 million jackpots), but i don't play those so not sure.
 
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maxd

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I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.
 

colinsunderland

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I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.

Can I just ask, was it only one spin though?
As much as, if support told him to not play any more and he did he is obviously in the wrong, having the game listed as a slot and no way of being able to tell it was an excluded game until after you make the spin surely would go in the players favour, I mean, if it wasn't for the casino doing that, the situation would never have occurred, if there was more than one spin then obviously that wouldn't apply.
 

Tirilej

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I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.

It seems like one of them is lying and I wonder if it's really the player.

He stated that chat was offline at the time, so he continued to play. I would have done the same since it shouldn't matter for the outcome, and we all know we're not likely to win most of the time we play.
Did they ask him to wait if it's correct what they claim?

Later asked for compensation? What is that? Didn't he ask for his win?

Then also the fact that he maybe couldn't have known what kind of game he entered at first. That is important since it seem like a trap.

Sorry for questioning this. I know you do a great job, but I don't know if I trust the casino in this since they are usually notorious with their rules no matter what have happened or how much wrong they have done.
 

colinsunderland

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Then also the fact that he maybe couldn't have known what kind of game he entered at first. That is important since it seem like a trap.

Thats what I'm struggling with. More than one member has backed the OP up in saying you can't tell it's an excluded game until after you have made the first spin. It's also listed as a slot. How can they say playing one spin on an excluded slot voids all winnings, when it is impossible to know its excluded until after the spin starts. More so in the fact it is listed as a slot, therefore wouldn't be excluded if it was, and is the casino deliberately misleading customers. I think if the game was included in the correct category then the OP wouldn't have played it, therefore can't see how the OP is to blame here for breaching bonus rules. I don't see how playing on can have more weight (assuming he was specifically told not to at the point after the spin) than the casino being deceitful?
 

nikantw

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Its a well documented situation. Player needs to wait but doesn't - it ends badly for the player.
We should wait for our own good, but we are gamblers, we are impatient. And casinos pray on that.

Usually it is the long pending period for a cashout, but it can also be something like this.
If the agent can't answer a bonus question, what is he there for? To say "clear cash and cookies"?

I am sorry but I suspect the agent said so knowing that 90% of players won't wait and the casino will not have to pay.
 

Borgie

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I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.

I agree if he was asked to wait he should wait that's fair but not sure how playing on changes things.

I don't really understand how it can be fair and reasonable to have a restricted game listed as a slot when it isn't a slot so that it actually becomes a trap. Also one spin. One .. ... doesn't sound very fair to me.
 
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