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Resolved Need advice on iNetBet - don't want to lose 6k from one spin :(

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Yea I mean if they have their reasons it's fine, I just happen to enjoy the simplicity of cc deposits so it's why I gravitate to them more.

As for the community and chat, oh yea I'm fine and can ignore it but everytime I've dealt with customer service or what not it's always brought up to chat some and what not, and I feel rude constantly saying I'm not there for that and it's just weird a bit to me, but that's just me.

And I do find it weird how a few people seem to constantly win jackpots, just seems sketchy in ways and unusual.. Again that's just me but when I see like the same person every other day someone winning jackpots it's like wtf lol
 
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Wow - a lot of conversation around this today. Which is good, as I feel InetBet deserves negative exposure. But, there are a few things that need to be cleared up.

1. The below is not true. Respectfully Max, support never said "we can't make that decision". They never responded to my live chat, and I later found out (via this website) that they do not have live chat. I waited (if I remember correctly) about 10-15 minutes with no reply and decided "what the heck, I'll probably lose anyway", and decided to play.

As I said before. I never got a response from them. Did they produce evidence otherwise? If so, I would love to see it. The only email/communication was a denial of my winnings.

Oh and several marketing emails since trying to get me to deposit more.... of course.

maxd said:
I think there's a bit of complexity in this case that is being ignored at the casino's expense. As I understand it:
- player got a bonus.
- played a restricted game.
- realized the mistake, asked Support if they could let him off for his mistake.
- Support said "we can't make that decision, you'll have to talk to management".
- player didn't wait and played on, later asked for the compensation.

IMO that last bit is pretty significant and would clearly make the casino a lot less likely to rewind the clock.

It was on that basis that I decided the casino's decision was fair and reasonable.
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upload_2018-11-4_17-46-6.webp
.


2. Regarding the below. Yes. One spin on Banana Jones, accessed through the latest games section. I had no clue it was not a slot until the spin.

colinsunderland said:
Can I just ask, was it only one spin though?
As much as, if support told him to not play any more and he did he is obviously in the wrong, having the game listed as a slot and no way of being able to tell it was an excluded game until after you make the spin surely would go in the players favour, I mean, if it wasn't for the casino doing that, the situation would never have occurred, if there was more than one spin then obviously that wouldn't apply.
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Tirilej said:
It seems like one of them is lying and I wonder if it's really the player.

He stated that chat was offline at the time, so he continued to play. I would have done the same since it shouldn't matter for the outcome, and we all know we're not likely to win most of the time we play.
Did they ask him to wait if it's correct what they claim?

Later asked for compensation? What is that? Didn't he ask for his win?

Then also the fact that he maybe couldn't have known what kind of game he entered at first. That is important since it seem like a trap.

Sorry for questioning this. I know you do a great job, but I don't know if I trust the casino in this since they are usually notorious with their rules no matter what have happened or how much wrong they have done.
Click to expand...


3. Regarding whether or not I am lying. I know nobody knows me here, so I can't say trust me, but I know what happened. All I can do is tell it the way it happened. Unfortunately, the casino has a different version of that.

4. Regarding suing them/taking them to court. I would love to. But I think being a U.S. based player severely restricts me. Does anyone have suggestions/advice?

Lastly - thank you everyone for the support. As much as I would like the 6k, the affirmation that the game was dubiously placed and that the casino has treated me unfairly, is actually very valuable to me.

I do appreciate all of the positive responses.
 
3Dice said:
Hi mfrasher,

Can you please explain what is confusing to you about the account creation section?!

To me it seems pretty easy and self explanatory but if you do need help, or if you have questions please note that our support team is available 24/7 via live chat and ready to help.

The games being weird is (also in my opinion) a 'strange' choice of words. Perhaps you meant unique .

They are widely popular among our players and the good thing about this is that you don't need to take my word for it. Just hop in our community player chat and ask them.

My advice to you, would be to join our free tournament. We have one running every day for a duration of 12h - all games are allowed. It doesn't cost you anything, you can even win a small prize if you end up in the top three ranking and it is the perfect way to get to know our games.

And if you still need help or have any questions please don't hesitate to contact our support.

Kind regards,
Anna
Click to expand...

Hi Anna,

Respectfully, my post was just my opinion. I tried 3dice once, but had trouble depositing afterwards. I remember my registration being difficult to verify. I had to have live chat support and it took way longer than I thought it should have.

Also, the game selection is small compared to other casinos, and the games seem strange.

That and my first deposit was gone within minutes - so the combination of all these things placed 3dice on a No list for me.

Again - my opinion alone, not meant to offend anyone.

Thanks.
 
zap987 said:
Rules like allowed games and max bets are there to protect the casino against advantage players, not to let them steal from anyone who makes a mistake. It's a reasonable rule as long as the casinos only apply it when it's clear someone was trying to take advantage of the casino. It's an unfair rule if it's used without discretion and weighs the balance way in the favour of the casinos.

Unless there are more facts missing about the bets played in this case it's stealing and they need to be removed from accredited section right away. You just can't keep saying 'player broke the rules, the casino is right'. It does not matter if the player played on or what support said. Either the standards for accreditation needs to change to not allow rules like this just like other rules that are clearly unfair, or you need to treat each case individually and make a judgement call if the rule applies. Ideally every casino that has a rule like this should just be removed until they implement controls to prevent mistakes happening, plenty of casinos have it by now, there is not really any excuse to not have it in 2018, unless the casino is actually counting on making extra profit from peoples mistakes.

And yeah, this is Inetbet, they'd have declined a $25 withdrawal for the same reason even if the player had lost $5000 the previous week. Can't understand why anyone would still play there.
Click to expand...

Well said. I couldn't of said it better.

I agree they should lose the "accredited" status. It is the sole reason I decided to play there - as I thought it would be safe.
 
goatwack said:
If I knew I'd jeopardized a potential 6K windfall by spinning on the wrong game, and tried to notify the right department to rectify this oversight, I wouldn't carry on playing, naturally......I don't think anybody would?

If unaware I was playing the wrong 'slot' then of course I'd carry on! With such ropey CS, virtually no presence on CM, entrapment terms and absolutely no discretion they're accredited....why? :confused:
Click to expand...

I hadn't won the 6k yet. I deposited 150, got 450 total with bonus. My first spin was on Banana Jones and I won $16. That's when all the chaos and magic began...

I only decided to keep playing after that first spin because I didn't get a response from their chat and figured I'd lose anyways...
 
ladyhawke said:
But earlier you had posted:


Sorry to nitpick, but you do need to be completely honest.
Click to expand...

That was prior to the denial as they were confirming my documents. I have been completely honest. I said they hadn't emailed me and I was referencing the withdraw.

I know it may be hard to trust a stranger over the internet, but I have not been deceitful here, and the suggestion of such is insulting.

I know I'm not getting the $6000 at this point, so there is no reason for me to lie.

At this point I am only trying to help others from being duped by this terrible casino.
 
mfrasher said:
...I said they hadn't emailed me and I was referencing the withdraw.
Click to expand...
The fact that you were only referring to emails from the casino made after your withdrawal request was not made clear, which is why I queried the omission.

As Tirilej pointed out earlier, there have been many complaints made which have 'conveniently' left out very important details, which if known, would have significantly altered the way CM members viewed the situation.

And that is why it is so important to be very clear, concise and accurate in what you post in your complaint and any response you might give.

Having said that, I was not accusing you of being deceitful, just querying an obvious anomaly in your post. If you choose to be insulted by that, then that is your privilege.
 
Totally understand... Don't expect you to differentiate me from others that were deceitful. To be honest, I don't care because I know I'm truthful and I know what happened.

My goal is to inform others who frequent this community like me. I played the casino because it was recommended and got duped. Not CM's fault, but people ought to know what happened so they can make more informed decisions.

If I had seen a thread similar to this one, I wouldn't have played there.

Thank you for your input.
 
goatwack said:
So funnelling players into an un-skippable, T&C-breaking game, isn't enough to have accreditation stripped, and an acceptable practice these days? Blimey!
Click to expand...

This is the same casinomeister who deemed (for UK players at least) those pesky T&C's completely fair and above board.......only for the CMA to step in and advise that actually they are very likely illegal.

Yeah off topic I know but that one still grinds my gears as a lot of people lost as a result of that entire episode and the direct support of some sections of the industry in enforcing those illegal terms.
 
Hi mfrasher,

Thank you for your reply, things are a bit more clear now for us.

I am sorry that the registration process wasn't as smooth for you as one would hope. It normally isn't a lot different
than registering for any other website - you register, you get a confirmation email, you click on the activation link and then you can login.

Though there may be small hiccups if there was an account under your name on the legacy site, etc., please remember that our staff is there to help you.

The games selection may not be as extended as you came to expect from other gaming sites(yet). The reason for this is pretty well known- our software provider is famously known for refusing to just clone games. For the most part they succeeded in this task making us proud of each game. In my opinion they're unique and fun - I am biased I know:)....and we have a lot more new surprises coming up soon-ish. (our regulars will know what that means :))

I also agree that if you're not used to the games yet, they won't "feel" the same as the other casino's games. It is the reason why I suggested to give them a try in tournament mode first and see what you like and what you don't like (again it doesn't cost you anything and you might end up having fun).

Should you ever decide to give us another try in the future please don't hesitate to contact me in chat ( right click my name and send a private message).

@ Savatage79 - Chat is definitely not everyone's cup of tea. I totally agree with that. That is why you have the option to just close it and not see it if you don't want to. Some people like to be social, some not- there is no pressure to be active in chat.

Concerning the bonus offers you received, please note that the loyalty bonuses are tied into your VIP level. The more you play, the higher up your VIP level will be and the higher your VIP level is the better the loyalty bonuses offers( for example, Gold*+ higher-up levels have no WR at all on their bonus offers and no restriction on what games to play). I'll send you a pm or an email if you're interested in finding out more details.

As for the Jackpot being won by the same player twice in a short period of time- while not very common it can happen.It only means Lady luck was on her side that day. Real time info on winners , stats, RTP etc is available on our website ( Home page and on our Zeitgeist page:
You do not have permission to view link Log in or register now.
).

Kind regards,
Anna
 
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geordiecolin said:
So it seems Max concluded his findings and abandoned the claim on the basis of blatant misinformation and without the proof supplied to him from Inetbet?
Click to expand...

Are you trying to get your ass kicked? You best check the Warning I'll be sending you in a few moments.

Based on the discussions here I am going to go back and look into a few things related to this HOWEVER any reasonably experienced player should know that if there's a major problem with your account -- especially if it's a dispute -- you stop everything and deal with the problem. Playing on or whatever turns the problem into a moving target and the chances are very good you'll end up screwing yourself.
 
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A game that you cannot exit without playing? I often open up games to look at paytables and blurb, I'm sure I'm not alone in that.

By the way regardless of what it says in Ts&Cs don't assume a court will accept those conditions. A court can deem a clause unreasonable and negate it, unfortunately it doesn't stop a company continuing to use it. I reckon they just figure most people won't challenge in court and some judges will allow the clause anyway.
 
Given most casinos would recognize this error and pay out. One has to wonder if 6k breaks a casino if they refuse a pay out.

Are they owned by a rich guy or just some small outfit, because that must play a part in them being this ridiculous.

For the player 6k is life changing, I could do with that money so if that was me who had that withdrawal stole it can do bad things to people health and mental state.

Fact no rep has commented says even more about how they operate.
 
maxd said:
Are you trying to get your ass kicked? You best check the Warning I'll be sending you in a few moments.

Based on the discussions here I am going to go back and look into a few things related to this HOWEVER any reasonably experienced player should know that if there's a major problem with your account -- especially if it's a dispute -- you stop everything and deal with the problem. Playing on or whatever turns the problem into a moving target and the chances are very good you'll end up screwing yourself.
Click to expand...


Why would the poster have stopped playing?
He did one spin on a game he thought was a slot and on a game he couldn’t get out of once he was in. It’s not like he broke the rules after he did that one spin. Unless we don’t know the real story.

He figured like everyone else here would assume that the casino would understand and be reasonable that it wasn’t his fault. Cuz the casino hadn’t clearly indicated that the game wasn’t a slot machine.

To have the casino deny him his winnings because he continued playing is unreasonable. And rogue. And I know you said you thought it was reasonable. But from a players point of view it was more ...well of course their going to see it my way cuz they are in the wrong here seeing the game that is forbidden is there amongst games labeled slot games. Or featured games. And you can’t exit unless you play it.

Anyway my humble opinion. Totally unfair. And any one of us would have continued playing.

Just a question. Did they take any responsibility? Like ooops....we see how that could have happened ...a game you can’t exit without playing....
 
I avoid Inet bet due to their way to strict adherence to their rules. Any good casino can see a player that opened a disallowed game and played one spin and then stopped was an honest mistake. If the winnings came from slots and none from this game I think Inetbet should payout. In addition after the PAB process was concluded the fact that the Rep is nowhere to be seen in relation to this thread doesn't bode well for them. In my opinion this is the behavior of Grey Zone casino and not an Accredited casino.
 
osulle said:
I avoid Inet bet due to their way to strict adherence to their rules. Any good casino can see a player that opened a disallowed game and played one spin and then stopped was an honest mistake. If the winnings came from slots and none from this game I think Inetbet should payout. In addition after the PAB process was concluded the fact that the Rep is nowhere to be seen in relation to this thread doesn't bode well for them. In my opinion this is the behavior of Grey Zone casino and not an Accredited casino.
Click to expand...

True - the crux of the matter here is that there have been many many cases similar to this over the years.

Rules are rules, but they are there to prevent advantage players profiting from bonus offers. When you are not one of those and simply make a mistake, any good casino would actually take this into account.

I don't know the casinos side of the story in this particular instance, but my post above is based on what I have seen them do over the years. They have simply taken advantage of their own rules to justify confiscations which would have otherwise been paid by a reputable outfit.

ThePogg added them to 'Not Recommended' status citing: 'Recent complaints at iNetBet have brought to light either a failure in their email system which they are not investigating or ignoring ID submissions to justify non-payment of players'

I can believe that as I have also seen them re-request documents from verified players again and again to stall payments. They did it to me too.

In any event, IF what the player is claiming is true.... Sorry but they are shit outta luck with this outfit.

Nate
 
Homosap said:
A game that you cannot exit without playing? I often open up games to look at paytables and blurb, I'm sure I'm not alone in that.

By the way regardless of what it says in Ts&Cs don't assume a court will accept those conditions. A court can deem a clause unreasonable and negate it, unfortunately it doesn't stop a company continuing to use it. I reckon they just figure most people won't challenge in court and some judges will allow the clause anyway.
Click to expand...

If I was in the same situation where the slot would not allow me to exit then I would just press alt + ctrl + delete and just close the browser or software down and log back in again, or in my case the 3rd party app I have installed, process lasso and just do the same thing, terminate the browser or software and open it again.
 
Steviedoo said:
Why would the poster have stopped playing? ...
Click to expand...

As I understand it the OP made the mistake, took it to Support, Support said "can't help you, you should talk to management".

At that point the OP had a choice: do as suggested and wait to talk to management to get a final decision OR ignore it and proceed. If the OP proceed per the latter case I would decide, as the the casino did, that the OP had accepted their mistake and the consequences thereof.

IF THAT WAS NOT THE CASE, meaning the OP still wanted a final answer on the issue, then stopping then and there would have been the thing to do.

Yes I understand human nature and all the rest of it BUT there are times when one needs to do what is smart as opposed to what comes naturally.
 
maxd said:
As I understand it the OP made the mistake, took it to Support, Support said "can't help you, you should talk to management".

At that point the OP had a choice: do as suggested and wait to talk to management to get a final decision OR ignore it and proceed. If the OP proceed per the latter case I would decide, as the the casino did, that the OP had accepted their mistake and the consequences thereof.

IF THAT WAS NOT THE CASE, meaning the OP still wanted a final answer on the issue, then stopping then and there would have been the thing to do.

Yes I understand human nature and all the rest of it BUT there are times when one needs to do what is smart as opposed to what comes naturally.
Click to expand...

I have to ask since you again claim that he took it to support immediately before playing on...was that really true?
He says he couldn't reach them through live chat. Why would he lie about something so easy to check?
 
Tirilej said:
I have to ask since you again claim that he took it to support immediately before playing on...was that really true?
He says he couldn't reach them through live chat. Why would he lie about something so easy to check?
Click to expand...

Yes me too. The stories differ from OP to casino. The casino surely can provide proof?

Also are we really happy that a casino takes you to a game you can't exit without playing short of rebooting !

Plus why doesnt the rep acknowledge this thread .

I haven't really seen anybody here happy to keep this casino accredited if what the OP says is true. They surely are Grey at best !
 
Having just checked this game myself I can see why the Casino has this stance, you press buy for say $5 now it takes you to the game board, the money is not actually deducted from your balance until you click roll the dice, me personally
I would have seen this gui with the dice and layout and closed it down before pressing the dice, as it clearly does not look like a slot....I have always erred on the side of caution, if the player had not rolled the dice they could have just closed it down with alt + ctrl + delete in task manager and all would have been fine.
 
maxd said:
As I understand it the OP made the mistake, took it to Support, Support said "can't help you, you should talk to management".

At that point the OP had a choice: do as suggested and wait to talk to management to get a final decision OR ignore it and proceed. If the OP proceed per the latter case I would decide, as the the casino did, that the OP had accepted their mistake and the consequences thereof.

IF THAT WAS NOT THE CASE, meaning the OP still wanted a final answer on the issue, then stopping then and there would have been the thing to do.

Yes I understand human nature and all the rest of it BUT there are times when one needs to do what is smart as opposed to what comes naturally.
Click to expand...

The OP stated live chat wasn't available, and when I went on to take the screenshot yesterday it wasn't either, so quite possible he was telling the truth. Did the casino give you a copy of the chat log? I can understand why someone would possibly not admit that if they said he would have to talk to management and not to play any more spins before he spoke to them, but its easy to verify so not sure what the point would be. Also, if he did speak to live chat, I think its quite important to know if they told him to stop playing, as far as experienced players might stop, not all would nor would inexperienced players, and I think if live chat didn't tell him to stop playing, thats quite an important detail that would go against the casino. If a player should know to stop, then live chat should certainly be telling them, especially if its going to be the difference between them paying out or not.
 
Tirilej said:
I have to ask since you again claim that he took it to support immediately before playing on...was that really true?...
Click to expand...

I did mention that there were a few things I would be looking into in greater detail, that's one of them.
 
maxd said:
I did mention that there were a few things I would be looking into in greater detail, that's one of them.
Click to expand...

Great, because it is important what he have been told. Some of us gamblers aren't so smart that we always know automaticly what to do.

I also saw that their manager have read this thread. Maybe she didn't have the whole story either, and hopefully she got some more information from this thread.
She's not always unresonable so let's hope for a fair outcome :)
 
It's a shame that some people ruin it for everyone . For example , there are players out there looking to get an edge over the casino by abusing bonuses . This then forces the casinos to make lots of strict T&C to protect themselves from getting abused . However , these strict T&C then allow a lot of greedy/shady casinos to pounce on any little "mistake" and rob the player :(
 
osulle said:
I avoid Inet bet due to their way to strict adherence to their rules. Any good casino can see a player that opened a disallowed game and played one spin and then stopped was an honest mistake. If the winnings came from slots and none from this game I think Inetbet should payout. In addition after the PAB process was concluded the fact that the Rep is nowhere to be seen in relation to this thread doesn't bode well for them. In my opinion this is the behavior of Grey Zone casino and not an Accredited casino.
Click to expand...


Tirilej said:
I have to ask since you again claim that he took it to support immediately before playing on...was that really true?
He says he couldn't reach them through live chat. Why would he lie about something so easy to check?
Click to expand...
maxd said:
I did mention that there were a few things I would be looking into in greater detail, that's one of them.
Click to expand...

I'm glad to hear this may not be over... but, I've already reconciled with the (likely) fact I will not get the winnings. Again, at this point - I am most concerned with warning others from being duped like me.

I wish I could prove it somehow - I contacted their support, and got no answer. In hindsight, I've started taking screen shots of my chats with casinos (sadly). I know this piece is in question. Wish there was more I could do to prove it.

Like I said before, if there is evidence otherwise, I'd love to see what they come up with since it didn't happen.

Bottom line - regardless of what they claim to have "said", voiding $6000 in winnings because of ONE spin, on a game you can't exit once a bet is selected, that looks like a slot, and was placed in the "latest games" section between two other slots is ROGUE behavior.

Then citing their T&C's which are meant to protect against scammers/cheaters, which I clearly am not, to void my winnings?

It's laughable at best. I'll keep playing at other casinos that treat me much better.
 
colinsunderland said:
... Did the casino give you a copy of the chat log? ...
Click to expand...

In a word, no, and I didn't ask for it. It didn't seem necessary at the time. Obviously that's changed and I'm looking into it.
 
Savatage79 said:
3dice lost me by not allowing simple credit card deposits, I just find annoyance with bitcoin as I'm one to deposit many times in a night and I just like opening deposit screen, selecting cc and then bam my money is there.
Click to expand...

I'm shooting you a pm in a sec.

As for the games they are definitely unique, not really my cup o tea ultimately.
Click to expand...

Which is cool enough, but I'm the opposite, I guess...I got burned out on rtg & in particular their newer games, which I hate. I still play the Bovada group because I like their Rival choices.

But the site while I get is beloved is a bit to closeknit for me. I have no interest in a community atmosphere with my spinning yet there's pressure to talk and be a part and when I'm spinning I'm totally into it, not into conversing with people via chat. And then there's one woman who wins a jackpot like every day it seems and the whole thing overall just felt odd so I haven't been back in awhile.
Click to expand...

I used to feel the same. I just kept chat closed because I wasn't "in the loop" and didn't want to be. Now I tend to chat more, but that's whatever your choice is. As for one woman hitting a lot (it does happen, where you notice one player is just hitting crazy high) it's not weird, really. If you look at the number of players that're on at any given time, it's not a lot. 3Dice isn't for everyone, for sure, and there aren't hundreds of us playing in real-play on most days. So once you get to know who our high-rollers are, it's easy to make sense of who's more likely to hit some pretty high-stakes wins, including jackpots. 3Dice makes that transparent, btw, as Anna pointed out w/regard to the zeitgeist page, so maybe the difference isn't that "one person is hitting like every day" but you can actually see that one person is tearing it up.

Anyway, I think your reasons are your reasons, they're valid, and whatever. But for someone else to say it's on a "stay away" list is pretty crazy to me. The slots can be horribly tight (or our personal rtp is tight?) but it's literally the only casino that will *never* give you a problem in getting your winnings. No stalling, no bs, no wait periods. The only "wait" for w/d's is waiting for the w/d to be processed from another time zone.
 
We can and have changed a PAB decision once made. Doesn't happen often of course, nor would anyone want it to, but it's certainly not unheard of.

If a non-Accred casino disagrees with a PAB ruling then we decide if it warrants a Casinomeister Warning. Some do, some don't.

If an Accred casino disagrees with a PAB ruling then we go back to the table. The point being that by the time we put the issue to rest either we've learned why we were wrong, the casino has learned why they were wrong, a little of both, or we agree to part ways. All outcomes are possible and examples of each are to be found in the PAB records.
 
I still think this whole issue is being approached from the wrong angle. It shouldn't matter how or when the player contacted support, the question should be: "Is it reasonable for a casino to confiscate $6k because of one bet breaking the rules, giving the player no significant advantage vs the bonus no matter the other circumstances". The answer should 100% always be no, it should be quite obvious to any casino when it's a deliberate attempt to take advantage of the bonus, if a casino is so worried about these cases they can implement controls that just won't allow illegal bets to be placed just like some already have.
 
Seems to me that all that is needed is this "live chat log" and if there does happen to be one given from the casino and the OP still says he didn't live chat then he has a real case for fraud against said casino
 
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