Resolved Need advice on iNetBet - don't want to lose 6k from one spin :(

[deepsky2]

Really, is this what the thread is spiraling onto? C'mon, you should know better than that. We're having an intelligent (for the most part) conversation here. Please don't pollute it with conspiracy theories.


We've reinstated his account by the way. Yeah sure, I can be a Nazi at times with my own rules for the PABs, but I am giving him a pass allowing him to maintain his membership in good standing.

He shouldn't of been banned in the first place but we all make mistakes but I have to say you have said very little in how the casino handled this. They lied and yet you take there word it was a over site on there part. They should be moved to the grey area for 30 days, but to be honest I think there a rouge outfit period they do not deserve to be listed here. No word from rep shows how coward they as they know there no way for them to excuse this practice and for CM not holding them accountable for there part of this mess is bothersonm but they will be held accountable by the members on this forum.

 

[CasinoNinja]

That is quite an unreasonable suggestion, in fact those dealing with this may find it insulting. Commission would have no bearing on any PAB undertaken on here wherever the player signed up from. The cases are judged equally on their merit without losing or retaining a few bucks ever coming into the equation. This isn't AG you know....

Really, is this what the thread is spiraling onto? C'mon, you should know better than that. We're having an intelligent (for the most part) conversation here. Please don't pollute it with conspiracy theories.

Yes it was quite unreasonable for me to say so and I apologies for saying that, but I am (and by the looks of it others too) are frustrated by this case, so things got the better off me.

I still stand by how neglecting him for 6k for one spin, especially how deceiving the game was, is not a fair play to the casino, quite the opposite.

 

[maxd]

... It seems they are invincible to the PAB process. ...

Do you know any of the history regarding iNetBet? The number of cases we've handled over the years, the issues we've settled and got players paid, and sometimes not? For instance, were you here a few years ago when I pretty much forced them to pay out on a big account against their better judgement, and it turned out in the end they were right? But they did it and largely because of the position against them that I took. Do you have any idea what you are talking about or are you just here for a little drive-by trolling?

My point is that when you go from disagreeing on this particular case to casting everything we do and have done into the toilet you are going way, way too far. Speak your mind on this case as you see fit but do try to keep it in context.

 

[Ginogenelli]

I don't know the history and maybe I have been shooting from the hip but I have lurked on this site for around five years.
To be honest you do a great job but this is a frustrating case with a lot of loose ends.
I apologise for any disrespect I may have caused. You have got a lot of money back for players and I have let this topic cloud my judgement.

 

[maxd]

You're not the only one. My position on this has been everything from "pay it all" to where I currently stand. The day isn't over yet.

 

[Savatage79]

Do you know any of the history regarding iNetBet? The number of cases we've handled over the years, the issues we've settled and got players paid, and sometimes not? For instance, were you here a few years ago when I pretty much forced them to pay out on a big account against their better judgement, and it turned out in the end they were right? But they did it and largely because of the position against them that I took. Do you have any idea what you are talking about or are you just here for a little drive-by trolling?

My point is that when you go from disagreeing on this particular case to casting everything we do and have done into the toilet you are going way, way too far. Speak your mind on this case as you see fit but do try to keep it in context.

Other cases tho don't mean a whole lot when even one person is getting screwed over a simple mistake, just sayin. That's like sayin that it's ok that every now and then someone will get screwed because they've done right in the past. They need to do right in all scenarios that are reasonable and pretty clear to see.

 

[maxd]

Other cases tho don't mean a whole lot when even one person is getting screwed over a simple mistake, just sayin

Well they should. 5000+ cases in 15-odd years, several million recovered for players. If track record doesn't matter then why are you here? Because it does matter. So yeah, this is and continues to be a difficult case, doesn't mean that keeping it in context is irrelevant, no matter how much it pains this particular player. Sounds harsh when you say it in so many words but it helps to get real every now and then.

 

[Savatage79]

Well they should. 5000+ cases in 15-odd years, several million recovered for players. If track record doesn't matter then why are you here? Because it does matter. So yeah, this is and continues to be a difficult case, doesn't mean the context of the thing is irrelevant.

It's the context of how you say it tho in that it sounds as if this is not really that cut and dry of a case that possibly inetbet didn't get it 100% right but that it's ok as they have done right so many times in the past.

Other incidents don't help him was my point, and the whole situation to me isn't anything majorly complex. They have stated the winnings were void due to breaking tos, yet how is that being reasonable based upon the notion it's mixed in with slots and he made 1 spin and left immediately?

If you feel this is a reasonable outcome then I just find that a bit odd, but that's just me

 

[maxd]

... They need to do right in all scenarios that are reasonable and pretty clear to see.

Saints and holy virgins maybe, not many mortals are going to qualify though.

 

[Savatage79]

Saints and holy virgins maybe, not many mortals are going to qualify though.

 

[maxd]

... possibly inetbet didn't get it 100% right but that it's ok as they have done right so many times in the past. ...

In which case you're reading something that I didn't write because I said no such thing. This is not a cut and dried case or it would have been put to bed a long time ago. In fact to come to a conclusion that I felt was reasonable and based on all the actual evidence available it took me the better part of three days doing little else but work on that. And as I've said, my position has been all over the map on this. Everyone wants a stink-eyed villain in a black hat on the gallows for their amusement but that's very rarely how things work out in real life.

 

[Savatage79]

In which case you're reading something that I didn't write because I said no such thing. This is not a cut and dried case or it would have been put to bed a long time ago. In fact to come to a conclusion that I felt was reasonable and based on the actual evidence available it took me the better part of three days doing little else but work on that. And as I've said, my position has been all over the map on this. Everyone wants a stink-eyed villain in a black hat on the gallows for their amusement but that's very rarely how things work out in real life.

I am sayin that is the vibe you're putting off by continually boasting how they've done right so many times in the past, which just seems to be reaching for justification

 

[maxd]

... continually boasting ...

Interesting choice of words. As it happens I can't remember the last time I quoted the numbers, or their record over the years, but I don't think it was all that recently. Anyway, it was intended to support the "context" point I was making. If that isn't being heard, well, c'est la vie I guess.

 

[SpinUk]

I am sayin that is the vibe you're putting off by continually boasting how they've done right so many times in the past, which just seems to be reaching for justification

Chill out, like Maxd says the day isn’t over yet. Context is king here.

 

[paul7388]

You're not the only one. My position on this has been everything from "pay it all" to where I currently stand. The day isn't over yet.

Without sounding disrespectful as you had sided with the casino and banned the OP from the forum am i right in thinking you are now reviewing this case again.

If so just wondering why the change as it was quite clear you thought the player was wrong and felt so strongly about it you banned him.

Not looking to cause trouble and i appreciate and respect the hard work you do. But just can't grasp after going through everything for days and then banning the player why you would be looking into it again.

 

[Steviedoo]

In which case you're reading something that I didn't write because I said no such thing. This is not a cut and dried case or it would have been put to bed a long time ago. In fact to come to a conclusion that I felt was reasonable and based on all the actual evidence available it took me the better part of three days doing little else but work on that. And as I've said, my position has been all over the map on this. Everyone wants a stink-eyed villain in a black hat on the gallows for their amusement but that's very rarely how things work out in real life.

From the players point of view. That game is in the wrong section. And it’s still there.

It’s not just one spin argument for me.

The casino is wrong to have it there. And to still leave it there is highly questionable.

I’m pretty sure a casino like Videoslots would have immediately taken it down. And put it where it belongs.

That is the difference between a good casino and a so so casino.

 

[deepsky2]

Bottom line player got screwed and casino gets away with it as its in there terms. Player will never get paid ok but that doesn't mean we should move on. The casino need to hold some responsibility for this as well and should be enforced to make changes, they clearly have terms in place to cheat the player and some how this is ok?

 

[mfrasher]

Hi Everyone,

Bryan did reinstate me. Let's give credit where credit is due. Thank you for that Bryan.

Secondly, and most importantly, thank you EVERYONE for the support and kind words. I have read them all. It means a ton and I appreciate it. You were not wrong to believe me.

I don't have the time for a proper response to what Max wrote at this time, but I will later. For sure.

At the end of the day, Bryan, Max, and this site provide us value and that has not been lost on me. I'm sure a lot of what they do is thankless, and I appreciate that.

With that said, they did get this one wrong.

More to come...

 

[goatwack]

So it's the overall picture and context that excuses iNetbet's shonky practices, is the moral of the story.

And....wait for it....

Still no rep! Awesome accreditation behaviour, 11 / 10!

 

[Savatage79]

Chill out, like Maxd says the day isn’t over yet. Context is king here.

? I'm fine... Just putting in my opinion like anyone else man

 

[lockinlove]

It has nothing to do with support and kind words really. Its right and wrong. Trust me, most of us would love to side with Max and Bryan considering what they do around here and the community. However, this case has made it absolutely impossible to do that.

But lets not start saying the other 5000 cases dont matter because of one mess up. They have had a massive amount of people claim alot of money. Including me when I needed them.

They dropped the ball here. With how many years they have been around and how many people they have righted, that doesnt go out the window. Its pretty offensive to say so actually. It was bound to happen at some point. No one is perfect.

Hopefully they realize this was incorrect and can somehow find a way to fix it still.

The reps being MIA in here is disgusting though.

 

[Savatage79]

Oh I want to reiterate that it's great if they've come thru before, absolutely. My point was that nobody in the OP shoes will say "they screwed me but hey they are Aok because they helped many others before!".. That was my pov, not to discredit other instances. Just that in this case that doesn't make anyone feel better

 

[toph11]

what the heck is a PAB punk as B???
also shame you wasted money from 1 spin

 

[maxd]

... just can't grasp after going through everything for days and then banning the player why you would be looking into it again.

The player approached Bryan and Bryan thought he should be reinstated. Beyond that I don't know as I'm not currently involved.

... That is the difference between a good casino and a so so casino.

I respectfully point out that there are great number of other things we look for and want from a casino in order to consider it "good". You could look at the Becoming Accredited section for some further thoughts on that.

what the heck is a PAB ...

Player ArBitration, our free-to-use complaints service. See Submit Your Online Casino Complaint - Casinomeister for further details.

 

[lotusch]

Well I am glad OP can post again. That is a start.