could've won a lot on a bonus, was booted to the Home Screen

[eeric82]

on the morning of May 11 2023 , I had gotten myself into a situation where I was looking to win a lot of money on a bonus when instantly I was booted to the Home Screen, I thought no big deal because this particular casino games have mechanisms that if that were to happen you just go back in and it'll pick up where it left off no matter what. here's where the problem lies it won't let me back into the game to finish my bonus. I've reached out to customer support and have gotten the runaround for almost a week now . until this morning they emailed me and told me that the case was closed and the issue was fixed... I have screen recording proving its not fixed and will not let me on . it'll net my friends play it on their accounts so I know the game isn't broke ... I don't know what to do next . any advice would be greatly appreciated . thanks

 

[eeric82]

ok thank you

 

[The Viking]

ok thank you

?? you thanking your self or ? beside that what casino was it and have you reached out to the Rep if indeed they hve one ?

 

[Scatter]

Same happened with me in Stargate Megaways at 21casino.com

I was winning around 300x and still had 7 spins left when the game closed on its own. It opened the casino lobby, and when I reopened the game, the bonus was gone. The money I had won from the bonus was not in my account.
I contacted support, and 20 days later, they said nothing was wrong and refunded my $1 bet. of course i closed my account in that shit casino

 

[OliverCooper]

I don`t think that my message will please you but I'm not sure that something can be done about it

 

[SCATT3R]

I've had Aztec Magic Megaways from BGaming close prematurely during the freespins. There was 1 spin to go, and the middle 4 were absolutely packed with the sticky wilds - quite a few of them 2x and 3x as well. I was already at 600x and had a real monster spin incoming.
I was only credited the 600x but didn't take it any further because I figured they'd be just as likely to void the whole round as to honor that missing spin. And looking at comments above, that might well be how it would have ended.

On Savanna Roar from Yggdrassil, the game stopped working during a respin feature which sometimes will go on untill it lands the free spins. Leading up to that, it had been paying really, really well for a couple of days: a 1,300x here, an 800x there, free spins coming in easily and so on. I couldn't access the game for a whole week after that, and when I did, there were no trace of the spin that was interrupted. This game is buggy as hell, though. I got 8 ways of the top symbol all across and it payed 4x, while certain features will overwrite a better winning combination. Also, sometimes it plays the "big win" fanfare before entering the free spins, revealing the amount you've won before you've even started it! ?

When I started playing Bermuda Riches, must be about 2 years ago, there was a whole week were it just wouldn't stop paying. Then, over the following week, it couldn't make it past the loading screen even though it was working for other players. The casino support could see no issue whatsoever. Very strange.

Something similar happened just this month. I've enjoyed some good wins on the Midas Golden Touch game from Thunderkick. This game has always been running smoothly ans uninterrupted.but after a 250 spins round with 5 free spins landing, all of them paying real well, soon enough, the dreaded "an error has occured" message popped up. I don't think I've seen even a 30x after that...