Actually I haven't spectacularly missed the point=
the player did NOT check the terms at the date she played- hence she was unaware of the change- her deposit was not made in June - she just assumed the same rules would apply as they did previously= go back and READ all the posts and you will see this is admitted - most of the later emails re this case is based on after the fact "but should haves".
If the no aces rule was in place at the time she made the deposit then sorry the fact that it wasn't in place when she last read the rules is irrelevant.
Yes it is a hard lesson but if everyone started reading the T and C EVERY time they took a bonus then there would be a lot less angst. It aint hard- boring maybe and your playing may be delayed by 5-10minutes but as in this case reading those rules could save you a LOT of time and dissapointment.
Cheers'
This would soon get through to the CASINOS, because players would be too SCARED to just deposit, and may decide they "can't be arsed" any longer because the process involves reading the entire set of terms EACH TIME, when all they want to do is just get on and have some entertainment. They would end up having to dish out BIGGER bonuses just to make it worth our while doing all that reading every time.
I re-read the bonus rules almost every time I am thinking of straying from the slots, because it is non-slot games that get excluded. I also stay clear of progressive slots because quite a few casinos exclude these too. There is no obvious logic in this, because as far as the player is concerned, it's just a slot, and if anything, the base game pays far less than 95% to take account of progressive contributions. This means it is the PLAYER who makes the contribution through a lowered RTP on the base game, rather than the CASINO sacrificing part of it's 5% edge.
I just checked them AGAIN at
32Red when depositing for their first Christmas Countdown offer. Still the same thankfully, probably because I am in Club Rouge. They may NOT be the same for non-members of Club Rouge, so always worth a check.
When it comes to checking the link each time, this does not always work, because the casino have NOT put anything at the other end of it. Sometimes, clicking the link just takes you to the welcome bonus rules, and we have to ASSUME the current offer has the same rules. Other times, it just opens the homepage. The suggestion in the email is that the link is for SPECIFIC terms for that promotion, which is what we actually NEED to be reading.
Laziness on the part of casinos makes the process of checking the terms much harder than it need be, almost as though they would rather we NOT check them, but fall foul of them - in just the same way that other companies use "small print" in the smallest font they can legally get away with. One company was "outed" recently for hiding important "small print" not at the usual location, right at the bottom of the mage, but in the FOLD down the middle, which you cannot even SEE unless you stretch the magazine out flat, and you would only do this if you thought there was actually something you were supposed to read located there.
The casinos KNOW what they are doing, and are using "consumer psychology" to bend the rules, and manipulate us into giving them our money. It is a "dark art" similar to "black hat SEO", existing in a grey area between legality and rogue/illegal practice. So much so, that companies themselves trip up on UK advertising laws, and have to factor in the fines and costs of when they push the boundary just that little bit too far.
If my local supermarket is doing this, then so must online casinos.
Since us players can't afford to run each offer past an expensive lawyer or consumer psychologist, I don't see why we should give them any leeway when despite all of this, they STILL screw up.
GNUF would be well advised NOT to use the excuse of "we are sorry, but this was down to a subcontracted web designer who failed to properly implement the updated terms on the website"
