Resolved Help with Jonny Jackpot bonus rules.

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Isn’t the UKGC rulebook irrelevant in this case? You’re playing in Euro, so I assume you’re not in Great Britain, and will come under the MGA jurisdiction instead.

The Company is licensed and regulated by: (i) the Gambling Commission of Great Britain under licence number
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for customers in Great Britain; (ii) the Malta Gaming Authority under licence number
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(issued 01/08/2018) for all other customers.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Isn’t the UKGC rulebook irrelevant in this case? You’re playing in Euro, so I assume you’re not in Great Britain, and will come under the MGA jurisdiction instead.
I only know its the case for UKGC - if Malta good luck
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Isn’t the UKGC rulebook irrelevant in this case? You’re playing in Euro, so I assume you’re not in Great Britain, and will come under the MGA jurisdiction instead.

Yes I am from the Netherlands. So this basically means I am fucked either way. I'm exhausted. They can shove the 800 euro where the sun doesn't shine.
 

Jono777

Ueber Meister
CAG
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mm4
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Wolverhampton
Normally agree with the majority your views on stuff but UKGC say they you should be able to play with the cash unencumbered and freely. They cannot override this rule with a new contract rules that apply to a bonus. In other words they cannot automatically cancel out the UkGc rules just by saying - “well here is a bonus - you can forget about the UKGC cash play rules that all UKGC casinos must adhere as our rules now forfeit those rules if you take this bonus”. Particularly if they have (rightly) clearly segragated cash and bonus funds.

Maybe I misunderstood things then, unsure?

The way I understood new UKGC on this matter was yes, separate balances and cash can be withdrawn at any time.

What I have been trying to say is that as far as Caddell / WHG are concerned is they can apply their bonus terms as the player has taken one, whether used or not.

Looking further if indeed UKGC states no restrictions can be placed if bonus not touched, then this brings me to my points regarding their "trigger happy" bans which they do so without digesting all the full in's and out's of the particular scenario/situation (This is what I feel has happened here and have been trying to explain to OP)

This is by no means dead in the water and as I mention this group will back down if its proven they were in the wrong. They will not however back down if the player in question does nothing or gives up at the first hurdle and will quietly smile and sweep it under the carpet.
 

nuera007

Experienced Member
Joined
Aug 26, 2012
Location
ginland
I think one thing is that never play table games with welcome bonus eventhough it might be that real and bonus cash is separate. Smart move would have been to cancell that bonus and then switch to table games. And why didnt you remove that bonus if you had that balance and wager was still 0%
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
I think one thing is that never play table games with welcome bonus eventhough it might be that real and bonus cash is separate. Smart move would have been to cancell that bonus and then switch to table games. And why didnt you remove that bonus if you had that balance and wager was still 0%

Because I figured it was a parashute bonus and thus I play blackjack before I dip into bonus if that doesn't go well I could always start rolling slots on 60p or 1 euro again. Seems like i am stupid as fuck. I gamble 9 years online, never ever breached bonus rules. I was so sure that it was a parashute bonus like leovegas. I should have indeed just canceled the freaking bonus in the first place when I saw that wagering was 0% after hours of play on slots. Shame on me.
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
So they are for now standing with their max bet rules even if I have never dipped into the bonus. I will not get my winnings back.

I still have 160 euro in my account which is blocked still. I will get feedback on this matter in 10 days.
I can't get an answer why my account remains blocked with my deposits for so long. Either they reopen it or pay out the money I'm still owned?

What a shit show.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
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Location
the land of snow and maple syrup
So they are for now standing with their max bet rules even if I have never dipped into the bonus. I will not get my winnings back.

I still have 160 euro in my account which is blocked still. I will get feedback on this matter in 10 days.
I can't get an answer why my account remains blocked with my deposits for so long. Either they reopen it or pay out the money I'm still owned?

What a shit show.
I'd suspect if the breach of rules hold, you wont see your balance either as it'd be deemed winnings, you having likely wagered your deposit
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
I'd suspect if the breach of rules hold, you wont see your balance either as it'd be deemed winnings, you having likely wagered your deposit

I still don't undrestand how I breached any rules. Played slots for hours on low bets, saw wagering was still 0% which by definition means that it's a parashute bonus. Only then went I on to play black jack on higher stakes with real balance only. I'm still thinking how they can enforce rules on real balance when it's litterarely in not one single way bound to the bonus. If the wagering started right away I would never ever have made a bet above 5 euro, most definitely not play black jack.

So if they are now also going to take my deposits.. well.. the really did me good.
 

dionysus

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I still don't undrestand how I breached any rules. Played slots for hours on low bets, saw wagering was still 0% which by definition means that it's a parashute bonus. Only then went I on to play black jack on higher stakes with real balance only. I'm still thinking how they can enforce rules on real balance when it's litterarely in not one single way bound to the bonus. If the wagering started right away I would never ever have made a bet above 5 euro, most definitely not play black jack.

So if they are now also going to take my deposits.. well.. the really did me good.
if youve gotten your deposit back (or do), honestly, I'd take it as a win (no harm/no foul, no loss) and stick to straight up deps or keep to bet levels in terms.

Others will likely have differing opinions.
That's cool.
But at least you have a better idea going forward.
I've never broken a term playing so, like I mentioned, I'm sure others will have different opinions and suggestions.
GL either way. :)
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
UPDATE: Jonnyjackpot and I have come to an agreement. They will be paying me the full amount of my winnings! The matter is resolved and Jonnyjackpot will reopen my account and pay out all the winnings confiscated.

This came unexpected but I am very glad that the matter has been resolved. The casino does stand by it terms. No bets over 5 euro when bonus is accepted, it doesn't matter if you have dipped into the bonus or not (this was their answer). However as matter of good will and fair play to all players they will return my confiscated winnings to my account where I am free to wager or cash out the amount. It doesn't come with any wager requirements (the resturned winnings that is).
 

Playford7

Permanent Ban: Too much flaming
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Location
North east England
UPDATE: Jonnyjackpot and I have come to an agreement. They will be paying me the full amount of my winnings! The matter is resolved and Jonnyjackpot will reopen my account and pay out all the winnings confiscated.

This came unexpected but I am very glad that the matter has been resolved. The casino does stand by it terms. No bets over 5 euro when bonus is accepted, it doesn't matter if you have dipped into the bonus or not (this was their answer). However as matter of good will and fair play to all players they will return my confiscated winnings to my account where I am free to wager or cash out the amount. It doesn't come with any wager requirements (the resturned winnings that is).
Great news!.. how Come they had a change of heart may I ask?
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
Great news!.. how Come they had a change of heart may I ask?

Like I said as a matter of good faith and I think because of the fact that they know if I really did not obey these terms that it was not intentional. Like I have explained in my opening post, I was making low wagers on slots before I started playing black jack after finding out that the progress of wagering was still 0% after hours of play.

This has been a good lesson for me. I'm not really tempted to take new bonuses at casino's. Certainly not worth the hassle in case it goes wrong. Jonnyjackpot has been fair with this solution. I am glad that I get my winnings back.

I thank everyone for the feedback regarding this matter and casinomeister for the place to communicate your experience with other gamblers. This way we all learn.

When taken bonuses at this casino. Do not ever place bets above €5 when welcome bonus is accepted even if you have not dipped into the bonus!

I have asked Brian to change the title of this thread to resolved. Once again thank you casinomeister to have a great place where gamblers are able to share their experience.
 

DeidreB

Full Member
PABnononaccred3
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Jul 16, 2019
Location
East ST Paul, Manitoba, Canada
I played legacy of Egypt, twin spin, tumble dwarf and danger high voltage. All contribute to wagering.
Jonnyjackpot is basically enforcing illegals rules.

I never touched the bonus, progress bar was 0% whole time and I could cash out without problems where the 80 euro bonus funds automatically got forfeited.

I just don't know what to do here. You can't enforce bonus rules on real balance wager. If you do enforce bonus rules you have to play with bonus, meaning the wagering of bonus funds (progress) should start right away. What they are doing here is just criminal in my opinion. They gave me the run-around with verification eventually told me that I had to wait till Monday before my withdrawal gets processed and bombard me with shitty news about my withdrawal on a Saturday.

Honestly they have ruined my weekend. If all of this wasn't enough they even unlawfully banned me with 160 euro in my account. I have send them an email and was told that the matter has escalated to the relevant departement. I have heard this sentence so many times. They have treated me like absolute garbage especially when I opened up in a vulnerable moment about my Lyme disease on live chat. They used this as an excuses to ban my account for video years across the whole network. I mean.. wtf.
I too had issues with this casino, problems with games, they took my deposit as well so I guess you are fortunate you got something back. I wouldn't deposit another dime there though...

Also think the Gaming commissions need to be aware that the term problem gambler is being applied across the casino's - see it as a means of being able to manipulate laws over players. Never should a casino be able to make this allegation to any player, its not their business but they have been given some ability to effect these gamblers..nothing more than manipulation on their behalf.. If someone wants to self - exclude that's the individual's choice, should never be a casino's business really.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
Sorry to drag an old thread up. I signed up and got the deposit offers on the third and final offer I managed to wager the lot 5000 wagering through some lucky hits my balance is now £650 and I want to withdraw what’s the odds I get bonus banned also how long do these take to pay out are they a good group? Thanks in advance for replies
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
They will pay up Luckyscouser, never had an issue there.

It's only if you pull them up, as I did about reopening accounts I had closed without me asking, they decided to 'self exclude' me across all brands for the maximum time of 5 years - it wasn't self exclusion at all, there was no 'self' involved but in retaliation for questioning their RG.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
They will pay up Luckyscouser, never had an issue there.

It's only if you pull them up, as I did about reopening accounts I had closed without me asking, they decided to 'self exclude' me across all brands for the maximum time of 5 years - it wasn't self exclusion at all, there was no 'self' involved but in retaliation for questioning their RG.
It wasn’t Johnny jackpot lovely it was captain spins the sister site im
Signed up to them but never withdrawn. Oh wow not good on the plus there’s plenty of other reputable sites to enjoy :)
 
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