Resolved Slotastic Voids $4800 Win With Spurious Invocation of Rule

[maxd]

... More views means more negative publicity for Slotastic which means better chance they reverse position. ...

You may want to re-read the Forum Rules , with particular attention to item 1.11:

1.11 - Please do not exploit this board to promote your own personal agenda: If the moderators (and members) feel that you are harassing members with agenda laden posts, or consistently ragging on a casino that did you wrong, etc., you might be counseled by the admins of the site (like me) and/or your account may be suspended. If you have a crusade to lead, there are plenty of domain names out there that you can purchase and create your own personal whinge site. Casinomeister's forum is not the place to do this.

In other words we're not here to provide you with a platform to bully the casino into changing a decision against you which we've already informed you through the PAB process that we support. IMO you've said you piece, opinion appears pretty divided and that's pretty much that. Any further attempts by you to pursue your agenda against the casino regarding this case will not be welcomed.

FYI your prediction that I won't "like what I've have been told" has simply not panned out.

I'd say that's exactly what has come to pass. You started this thread by saying, in part, "I don't care what anyone says." Obviously you didn't like what the casino told you so you came to us and filed a PAB. You didn't like what we told you in the PAB so you've brought it to the forums. The readers are more or less divided AFAICT and so you're trying to drum up "more negative publicity". Not here you won't (see above).

- Max

 

[maxd]

And, as it happens, I'm not the only person on the forums who feels your agenda-driven post(s) are a bit much. I've just received this as a Report on this thread:

... pretty much their entire history is this [same] MO:

• 2010 linking to a complaint on another site
• 2011 "Anyway I spread that complaint to many sites across the internet helping to cause a widespread "blacklist"
• similar again in 2012
• and 2021
• and now this month.

So yeah, enough of that, please and thank you. To that end your posts here at Casinomeister will now be Moderated, meaning we'll have to approve them __before__ they'll appear on the forums. Fair warning: any threads you may create in the future of a similar nature -- meaning violations of item 1.11 of the Forum Rules -- will likely be deleted without comment.

Hopefully you can find other reasons to visit and contribute to Casinomeister but if not, happy trails to you. As the man in the movie said, "it's been real".

- Max

 

[satchnz]

You earlier derided my statement that "I don't care what anybody says." which I consider slightly provocative/trashy for me to put in. My response " I should also point out there is a motivation to be a bit trashy in your posts because it provokes replies which increases views which increases leverage if you make a valid point." means exactly what it means. Some people will quickly glance at the views and replies of a post before deciding to click on it. Thus, having more replies can stimulate further views. More views means more negative publicity for Slotastic which means better chance they reverse position. FYI your prediction that I won't "like what I've have been told" has simply not panned out.

Ha, ok. Best of luck getting the justice you believe you deserve.

 

[shadow123]

There are quite a few games when the spin button is half way up the screen to the right of the reels and has the stake controls
as arrows very close to it,been caught out many times increasing the stake in error,If the bloody UKGC hadnt banned autoplay
it wouldnt happen
Also Pragmatics reloads the last feature total if you quit the game after a feature, you have to press the spin button to clear it,
very easy to spin the game on the wrong stake if it is actually in game mode.
Either of these could cause an spin at a stake prohibited by the bonus rules and you would have no defence

 

[Affiliate Capital]

Hello everyone,

We would like to acknowledge that there was a recent issue with our maximum bet rule and mcd68024’s voided payout. Upon further review, it has become clear that the wording of the rule was not as precise as intended, and the customer's claim is valid.

Our management team is actively addressing the situation and is in direct communication with the customer to discuss the matter and find a resolution, including compensation for the inconvenience caused. We appreciate the valuable input from all forum members, and we are taking steps to rectify the situation promptly.

We apologize for any confusion or inconvenience caused, and we are committed to providing clear and transparent terms and conditions to our customers in the future. We thank you for your understanding and support as we work towards resolving this matter.

 

[mcd68024]

Update: Slotastic has reinstated half the winnings they voided ($2310). This is an indicator they are feeling some pressure and I would like to thank the people who took the time to respond to this post as I feel the response has been more positive than negative. This process is still ongoing. I told Slotastic that I still don't consider there to be ground to void even half the win and that I would still post about this elsewhere. In the meantime, I am not going to touch the $2310 as I would consider it acceptance of their offer.

 

[Avernite]

Update: Slotastic has reinstated half the winnings they voided ($2310). This is an indicator they are feeling some pressure and I would like to thank the people who took the time to respond to this post as I feel the response has been more positive than negative. This process is still ongoing. I told Slotastic that I still don't consider there to be ground to void even half the win and that I would still post about this elsewhere. In the meantime, I am not going to touch the $2310 as I would consider it acceptance of their offer.

Honestly I'd take it. You still technically breached their terms, and for them to meet you halfway is pretty good of them. That goodwill only goes so far though.

 

[toms596]

$2310 for $150 deposit? I'd take it and put it behind you

 

[hhhelllo]

Still post about it elsewhere? You can hold your ground and be patient so you finally get 100% of what you were suppose to if they were in the wrong 100% and they don't consider you bonus abuser.

What I don't understand is your attitude. You litterally just received 2000$ because of casinomeister and you response is terribly unrespectful. Taking things for granted with your uncle is something, with Max though... I wouldn't push it like that

 

[hogexd]

Update: Slotastic has reinstated half the winnings they voided ($2310). This is an indicator they are feeling some pressure and I would like to thank the people who took the time to respond to this post as I feel the response has been more positive than negative. This process is still ongoing. I told Slotastic that I still don't consider there to be ground to void even half the win and that I would still post about this elsewhere. In the meantime, I am not going to touch the $2310 as I would consider it acceptance of their offer.

Frankly speaking, I’d be more than happy with half of the winnings. Highly unlikely that they’ll end up being any more generous than that.

 

[bamberfishcake]

Looks like Slotastic has updated term 22.



Payment of half the winnings seems more than fair, but what do I know? I would have stood by the voiding of winnings due to clear betting over the stake limit for bonus play. But then again, I would also like to think I would have clearer terms to avoid any confusion.

Kudos to Slotatsic for listening and engaging, changing the term, offering to pay and also having a generous max bet limit of twice the industry average.

 

[jasonuk]

Looks like Slotastic has updated term 22.

Payment of half the winnings seems more than fair, but what do I know? I would have stood by the voiding of winnings due to clear betting over the stake limit for bonus play. But then again, I would also like to think I would have clearer terms to avoid any confusion.

Kudos to Slotatsic for listening and engaging, changing the term, offering to pay and also having a generous max bet limit of twice the industry average.

Agree, they've been much more reasonable than they needed to be. Given the strictness of the other bonus terms (and the rewritten term 22), their intent was to void the winnings outright, so in that sense anything is a victory - and 50% very much so.

If the player still believes they are 100% in the right, then they'll have their options - but if the casino has evidence of them exceeding the limit then it's obviously not 100%, and they wouldn't be the first player to push too far and end up worse off - thinking back to an ADR case last year where a player focused on pushing for more money and then missed the part where the casino had miscalculated the original award and ended up £200 worse off as a result.

 

[toms596]

So what was the outcome here? Did he accept the offer or carry on and get nothing?

 

[mcd68024]

Thought I would give an update. Still haven't collected anything. Made it very clear to Slotastic that I would not settle for 48.3 cents on the dollar which is what Slotastic actually reinstated after I bothered to verify. I don't really expect anything to change as Slotastic has disengaged from the situation a long time ago. I have decided just to keep an idle account balance for a few years with token log-ins to avoid confiscation. This is not a strategical decision, and I don't expect it will gain any positive feedback. This is more about self respect. My account value will get chipped away by inflation and there is always a risk Slotastic will go out of a business and default. This is my way of saying that I would sooner lose more equity than validate this ruling. If I accept Slotastic's settlement offer, I feel I will lose any right to complain. Even so, I have become convinced there is no viable path forward to gain any further meaningful leverage in this situation. I haven't received any negative feedback on my 3 subsequent postings but, except for the positive feedback from the moderator at casino.guru, haven't received any feedback whatsoever. I will not be posting further on this subject, and I have concluded it would neither be a good use of time nor high conduct trying to piggyback in the comments section of other people's posts on Slotastic or its skins Grande Vegas and Jackpot Capital.

 

[Avernite]

Thought I would give an update. Still haven't collected anything. Made it very clear to Slotastic that I would not settle for 48.3 cents on the dollar which is what Slotastic actually reinstated after I bothered to verify. I don't really expect anything to change as Slotastic has disengaged from the situation a long time ago. I have decided just to keep an idle account balance for a few years with token log-ins to avoid confiscation. This is not a strategical decision, and I don't expect it will gain any positive feedback. This is more about self respect. My account value will get chipped away by inflation and there is always a risk Slotastic will go out of a business and default. This is my way of saying that I would sooner lose more equity than validate this ruling. If I accept Slotastic's settlement offer, I feel I will lose any right to complain. Even so, I have become convinced there is no viable path forward to gain any further meaningful leverage in this situation. I haven't received any negative feedback on my 3 subsequent postings but, except for the positive feedback from the moderator at casino.guru, haven't received any feedback whatsoever. I will not be posting further on this subject, and I have concluded it would neither be a good use of time nor high conduct trying to piggyback in the comments section of other people's posts on Slotastic or its skins Grande Vegas and Jackpot Capital.

Why not just take the money and move on rather than risk losing the lot? Time value of money my friend.

 

[shadow123]

Two sides to this ..they say the customers claim is valid, updated the rules and offered half the winnings, which indicates that they
admit they were wrong to void the winnings,but seems pointless hanging on for years waiting them to change their minds as
they have disengaged from the situation, chances are you will never get the full amount and It will just be a constant irritation.
I think I would take the offer and enjoy it,still a good profit but I do see where you are coming from

 

[Casinomeister]

Thought I would give an update. Still haven't collected anything. Made it very clear to Slotastic that I would not settle for 48.3 cents on the dollar which is what Slotastic actually reinstated after I bothered to verify. I don't really expect anything to change as Slotastic has disengaged from the situation a long time ago. I have decided just to keep an idle account balance for a few years with token log-ins to avoid confiscation. This is not a strategical decision, and I don't expect it will gain any positive feedback. This is more about self respect. My account value will get chipped away by inflation and there is always a risk Slotastic will go out of a business and default. This is my way of saying that I would sooner lose more equity than validate this ruling. If I accept Slotastic's settlement offer, I feel I will lose any right to complain. Even so, I have become convinced there is no viable path forward to gain any further meaningful leverage in this situation. I haven't received any negative feedback on my 3 subsequent postings but, except for the positive feedback from the moderator at casino.guru, haven't received any feedback whatsoever. I will not be posting further on this subject, and I have concluded it would neither be a good use of time nor high conduct trying to piggyback in the comments section of other people's posts on Slotastic or its skins Grande Vegas and Jackpot Capital.

How many PABs do you have under your belt? I count no less than seven - all unsuccessful except for two. What picture does that paint here? Most players never even need to use our PAB service - and look at you - I guess you're going for a trophy here

Seriously, you're pretty lucky that the casino operator hasn't closed your account and told you to take a hike. I would take the cash and go.