Resolved More problems with GNUf- taken back a 10k win

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
Last night i deposited 300 and was offered a bonus of 225. My second hand of all Aces hit ( £25a sheet) a 10k win.I played through on slots.
Today gnuf haveemptiedout my account and returned my £300!
no explanation. i have contacted them! nothing

I should mention i have been playing there for quite some time and havelost at least a couple of K in the lastfew months!

You do not have permission to view link Log in or register now.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Last night i deposited 300 and was offered a bonus of 225. My second hand of all Aces hit ( £25a sheet) a 10k win.I played through on slots.
Today gnuf haveemptiedout my account and returned my £300!
no explanation. i have contacted them! nothing

I should mention i have been playing there for quite some time and havelost at least a couple of K in the lastfew months!

You do not have permission to view link Log in or register now.

Unfortunately you are in breach of the bonus terms.

Every player should check the terms and condition of every bonus they take.

I'm afraid you are SOL on this one.

Slots and Parlor Games: 100%
Video Poker games (Except All Aces Video Poker and Jacks or Better Video Poker), All Roulette games, Casino War & all Table Poker games: 10%
All Blackjacks, Sic Bo & Red Dog: 2%
All Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, Double Bonus Video Poker/Power Pokers all Baccarats, all Craps: 0% (excluded games)

If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion.
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
I have played ALL aces before and they have accepted my withdrawals but as soon as you make a big win they don't! So they encouraged me to continue to play all aces! When did they make thids change?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I have played ALL aces before and they have accepted my withdrawals but as soon as you make a big win they don't! So they encouraged me to continue to play all aces! When did they make thids change?

Did you play it with a bonus previously?

If so, and they paid you, then you might consider contacting the rep here at the Forum.

Look under "I Gaming Forum Reps" in the top menu :)
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
I certainly have and they have paid me! I always play all aces here. I use to love the game!
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
As you suspected....

( 'warm regards' is a big kick in the stomach)

It's good to hear from you. Thank you for getting in touch with Gnuf.

I have checked your account and you broke the Terms and Conditions regarding the bonus.

The winnings has therefore been confiscated. Please have a look at the Terms and Conditions if you have any further details:

Link Removed ( Old/Invalid)

Warm Regards,
Lenne @ Gnuf
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
I have definitely played all aces here many times and lost too. Do they need to return my losses too?
And the withdrawals they have honored in the past?
I often play £5, £10 single line ALL aces , last night for a while i decided to play 50 hands!
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
They are not budging and saying i was probably paid by mistake and the wins were not necessarily due to All aces.
In the playthorough last night i made about 1400 on slots? What happens to that?
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
I personally think this is misleading..... I asked for a call so we can talk it over. Its obviously devasting for me.



Hi,

I don't think a call will benefit anyone as we are not going to change the decision on this case.
I am following the thread and you have indeed played All Aces in the past.
The terms states that we reserve the right to void winnings however on cases where an excluded game is played and does not impact the overall result of bonus play we let it slide.
In past cases you may have played All Aces however your winnings were on non excluded games. If they were on All Aces it could have been in error that you were paid.
The fact that you were paid in the past does not change that terms were broken.

We have acted completely within our rights and within our terms and conditions and unfortunately as mentioned, will not be changing our ruling on this.

Regards,

GNUF Casino Manager
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
When did they make these changes to the terms and conditions?
I have been playing here for at least a year and they let me play and withdraw playing all aces and when i win big they don't! When they update terms adn conditions and they affect players shoudl they not let players know?
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Read it again dude:

"...then you agree that the casino holds the right to void any winnings made from these games at our discretion."

Do we speak the same language?
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Launch a PaB if you want man. But your honestly wasting good peoples valuable time. Plus it is Christmas. I just need to look at this for 1 second and I can tell you that you don't have a leg to stand on.
Take it as a valuable lesson; Always read the Terms and Conditions.
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
Is there not a duty to let regular players know when they have updated terms and conditions.
rather annoyingly i made around 1400 on the slots playthrough too!
Any chance of that Gnuf?
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
Explain to me what this means to you:

"...at our discretion."
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
I think it means if you win a little they let it go as they don't mind because they can always sting you when you win big doing the same thing. If they stopped me when i cashed out 500 from a £100 deposit doing the same thing i would have never lost the potential 10k
 

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
We have all known for a long time these games are not generally permitted on bonus chips. I don't think they changed any terms and conditions on you, in fact they initially gave you the benefit of the doubt, for which you should be thankful for, a lot of casino's would never have let you cash out that initial amount. In the future when you claim bonuses, read the T&C's, play all slots and then only once the wagering is complete head over to prohibited games. Or alternatively do not play with bonuses.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
When did they make these changes to the terms and conditions?
I have been playing here for at least a year and they let me play and withdraw playing all aces and when i win big they don't! When they update terms adn conditions and they affect players shoudl they not let players know?

They changed some terms in June or July, honestly cant remember. That was for table pokers not sure about All Aces.

Surprised that they allowed you to cash out earlier as they and Betway looks with a microscope after reasons not to pay. BTW both are crap IMO.
 

questa

Dormant account
PABnoaccred
PABnononaccred
Joined
Mar 7, 2008
Location
UK
betway and Gnuf make their money from these kind of dirty tricks, of course they let you cashout the small wins so they can steal the inevitable big one. nobody should deposit to these unscrupulous casinos. stay away everyone! do not play at BETWAY or GNUF play at honest casinos only!!
 

steffigraff77

Banned User - Multiple accounts fraudster
PABnononaccred
Joined
May 27, 2009
Location
London
I wish i knew more about betway/gnuf reputation before i played here. Its clear they scrutinise every win bigger than a certain amount and look for reasons for not paying.

If they were consistent and didn't pay me on the smaller wins i had with All aces i would accept it but to wait until i strike big. Sure it is in their terms but they are using it selectively to make even more money.

Thats what it feels like to me. Of course i am gutted ,i had deposited and lost plenty here over the last few months and the odd small win with all aces they let me cash out on.

Its sneaky in my opionion & it might be within their terms but that doesn't mean it is right. I can't beleive 32red would ever try something like this.
 

sambaEah

Banned User - multiple forum accounts - PAB fraud
PABnononaccred
Joined
Nov 17, 2010
Location
North East England
Petro - You sound full of Christmas cheer yourself.

This is a hard one to take and I agree that the terms have been broken, however the "at our descretion" term should never be allowed on any promotional offer.

As we are seeing in the ongoing Betfair saga casino's should never be able to decide when and how they provide payment for offers, they either pay players who have passed terms, or they don't.

By paying multiple payouts from playing All Aces in the past, the only difference here is the amount won, which is completely irrelevant. Either pay the player or not.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Petro - You sound full of Christmas cheer yourself.

This is a hard one to take and I agree that the terms have been broken, however the "at our descretion" term should never be allowed on any promotional offer.

As we are seeing in the ongoing Betfair saga casino's should never be able to decide when and how they provide payment for offers, they either pay players who have passed terms, or they don't.

By paying multiple payouts from playing All Aces in the past, the only difference here is the amount won, which is completely irrelevant. Either pay the player or not.

This issue isn't even remotely related to the betfair one

Here the player clearly broke the bonus terms - at betfair there were no terms broken. GNUF is well within their rights to deny winnings -- buttfair were not.

As far as the slot winnings go, they are fruit of the poisonous tree. And are void.

It sucks, but you are the only one to blame.
 

sambaEah

Banned User - multiple forum accounts - PAB fraud
PABnononaccred
Joined
Nov 17, 2010
Location
North East England
A player breaking terms yet being paid in the past is the direct opposite of what's happened at Betfair I agree (calling them Buttfair is just childish as well :thumbsup:).

But the terms and conditions of offers should be adhered to in ALL cases, as we've not seen here AND with Betfair.
 
Top