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Resolved More problems with GNUf- taken back a 10k win

Discussion in 'Casino Complaints - Bonus Issues' started by steffigraff77, Dec 17, 2010.

    Dec 17, 2010
  1. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    Last night i deposited 300 and was offered a bonus of 225. My second hand of all Aces hit ( £25a sheet) a 10k win.I played through on slots.
    Today gnuf haveemptiedout my account and returned my £300!
    no explanation. i have contacted them! nothing

    I should mention i have been playing there for quite some time and havelost at least a couple of K in the lastfew months!

    You must register/login in order to see the link.
     
  2. Dec 17, 2010
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Unfortunately you are in breach of the bonus terms.

    Every player should check the terms and condition of every bonus they take.

    I'm afraid you are SOL on this one.

     
    2 people like this.
  4. Dec 17, 2010
  5. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    I have played ALL aces before and they have accepted my withdrawals but as soon as you make a big win they don't! So they encouraged me to continue to play all aces! When did they make thids change?
     
  6. Dec 17, 2010
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Did you play it with a bonus previously?

    If so, and they paid you, then you might consider contacting the rep here at the Forum.

    Look under "I Gaming Forum Reps" in the top menu :)
     
  8. Dec 17, 2010
  9. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    I certainly have and they have paid me! I always play all aces here. I use to love the game!
     
  10. Dec 17, 2010
  11. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    As you suspected....

    ( 'warm regards' is a big kick in the stomach)

    It's good to hear from you. Thank you for getting in touch with Gnuf.

    I have checked your account and you broke the Terms and Conditions regarding the bonus.

    The winnings has therefore been confiscated. Please have a look at the Terms and Conditions if you have any further details:

    You must register/login in order to see the link.

    Warm Regards,
    Lenne @ Gnuf
     
  12. Dec 17, 2010
  13. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    I have definitely played all aces here many times and lost too. Do they need to return my losses too?
    And the withdrawals they have honored in the past?
    I often play £5, £10 single line ALL aces , last night for a while i decided to play 50 hands!
     
  14. Dec 17, 2010
  15. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    They are not budging and saying i was probably paid by mistake and the wins were not necessarily due to All aces.
    In the playthorough last night i made about 1400 on slots? What happens to that?
     
  16. Dec 17, 2010
  17. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    I personally think this is misleading..... I asked for a call so we can talk it over. Its obviously devasting for me.



    Hi,

    I don't think a call will benefit anyone as we are not going to change the decision on this case.
    I am following the thread and you have indeed played All Aces in the past.
    The terms states that we reserve the right to void winnings however on cases where an excluded game is played and does not impact the overall result of bonus play we let it slide.
    In past cases you may have played All Aces however your winnings were on non excluded games. If they were on All Aces it could have been in error that you were paid.
    The fact that you were paid in the past does not change that terms were broken.

    We have acted completely within our rights and within our terms and conditions and unfortunately as mentioned, will not be changing our ruling on this.

    Regards,

    GNUF Casino Manager
     
  18. Dec 17, 2010
  19. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Another sad case where OP did not read T&C.
     
    1 person likes this.
  20. Dec 17, 2010
  21. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    When did they make these changes to the terms and conditions?
    I have been playing here for at least a year and they let me play and withdraw playing all aces and when i win big they don't! When they update terms adn conditions and they affect players shoudl they not let players know?
     
  22. Dec 17, 2010
  23. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Read it again dude:

    "...then you agree that the casino holds the right to void any winnings made from these games at our discretion."

    Do we speak the same language?
     
  24. Dec 17, 2010
  25. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    But why let me play all aces and withdrew happily many times before?
     
  26. Dec 17, 2010
  27. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Launch a PaB if you want man. But your honestly wasting good peoples valuable time. Plus it is Christmas. I just need to look at this for 1 second and I can tell you that you don't have a leg to stand on.
    Take it as a valuable lesson; Always read the Terms and Conditions.
     
    1 person likes this.
  28. Dec 17, 2010
  29. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    Is there not a duty to let regular players know when they have updated terms and conditions.
    rather annoyingly i made around 1400 on the slots playthrough too!
    Any chance of that Gnuf?
     
  30. Dec 17, 2010
  31. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Explain to me what this means to you:

    "...at our discretion."
     
  32. Dec 17, 2010
  33. steffigraff77

    steffigraff77 Banned User - Multiple accounts fraudster PABnononaccred

    Occupation:
    education
    Location:
    London
    I think it means if you win a little they let it go as they don't mind because they can always sting you when you win big doing the same thing. If they stopped me when i cashed out 500 from a £100 deposit doing the same thing i would have never lost the potential 10k
     
    2 people like this.
  34. Dec 17, 2010
  35. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Look it up in the dictionary...
     
  36. Dec 17, 2010
  37. darkpixie

    darkpixie Senior Member

    Occupation:
    Student
    Location:
    Vancouver
    We have all known for a long time these games are not generally permitted on bonus chips. I don't think they changed any terms and conditions on you, in fact they initially gave you the benefit of the doubt, for which you should be thankful for, a lot of casino's would never have let you cash out that initial amount. In the future when you claim bonuses, read the T&C's, play all slots and then only once the wagering is complete head over to prohibited games. Or alternatively do not play with bonuses.
     
  38. Dec 17, 2010
  39. Tengil

    Tengil Senior Member

    Occupation:
    -
    Location:
    Finland
    They changed some terms in June or July, honestly cant remember. That was for table pokers not sure about All Aces.

    Surprised that they allowed you to cash out earlier as they and Betway looks with a microscope after reasons not to pay. BTW both are crap IMO.
     
    1 person likes this.

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