Official Heads up for Accredited Casino reps

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
This is an announcement for the Accredited Casino reps who lurk but don't log in. Please note:

Must have an active representative (who can walk and chew gum at the same time) listed in Casinomeister’s forum. This representative must be directly involved with customer/player service, or who can make decisions involving player issues. This representative needs to log in at least once a week.
This is from the Accredited Standards page that you agreed to when becoming accredited. :D

It's once a week - not once a month - and if you are not logging in, you are not receiving PMs and may become oblivious to any pertinent information that reps need to know. And you also might be missing on "heads up" announcements, and PMs from your players - just so you know.

If you are on vacation, it is your responsibility to have someone fill in for you. Thank you.

Don't let your bosses have to deal with you being responsible for your loss of Accreditation by your lack of activity. Like Omni casino - or Casumo..
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
There is a LOT of reps missing at the moment, obviously Covid could have caused some to be off work or something, but think most people are back now, and lets be honest, no casino stopped taking deposits while it was at its height, so they must have had staff working.

Could there not be a suspended category for casinos who aren't doing anything wrong but the rep is missing or unresponsive, seeing as the rep is an integral part of the accreditation? Rather than downgrade the casino status, obviously if the rep didn't come back after say a month, then it could be a full downgrade.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
For instance SlotWolf:
Slotwolf Casino
They become Accredited then "poof" - hasn't logged in for four months. I'll give them until mid-week to sort this out.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
The bottom line is that I should not be chasing down reps. There are a number who are 100% reliable - even some of the Grey Zone casinos have quite a few I can count on for being here. But then there are the few that either lurk or only appear when there is a forum meltdown. That is not cool.

If you agree to the Accredited standards, then keep up your end of the bargain.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Do you get stats on how many visits reps make? I doubt I’m top but I’d love to see the leaderboard. (Posted while on vacation in Spain) :)

Mark
Nope - but it might be something we can do. I know you'd be right on top there - or at least in the top 5. :D

Enjoy your vaca :thumbsup: :drink:
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Just glanced down the list
Cashmio June 8th
Casinoluck May 7th
Casinoroom May 25th
Bgo (Eve) June 15th (Karolina) June 27th
Guts April 23rd - don't think they have a rep after being sold to Betsson
N1 July 31st
Novibet 27th July
Rizk 22nd April - same comments as GUTS
Slotsmillion May 29th
Volt Casino July 15th


Daft thing is, they are costing the casino money. Yes an active rep isn't the be all and end all of where to play, but personally I think it makes a big difference and reading other posts, think it does for others too.
Videoslots, 32Red, L&L, Rizk (a couple of years ago) all wouldn't have been as busy with people from here if it wasn't for having a decent rep who helped, and posted regularly.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
No mate, we run 8 casinos, so would make it 11? :)
Oh no, 10... One is not accredited!

But I'll get the point from OP, I'll make sure to login more often!
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
Slotwolf... homerbert must be busy trying to find the rep that is trying to find unibet rep that is trying to know what was the reason rizk rep disapeared after bml bought GIG. Oshi rep must be sad without the presence of his wolf friend.

Jan is here all the time.
Mark even try to solve unibet problems since kindred management is very busy making sure everyone from chat support know absolutely nothing gambling related and can’t do anything else than contact a presently closed departement.
Lvbet reps are present when needed also.
Fortune legend rep? On 3 occasions I sent a pm and/or tagged her on anthread for a basic question. Too busy posting promos?
Bitstarz is even doing exclusive promos and actually answers pm.
I understand some reps have a lot of work, but if you deicide to represent a casino on a forum/website that puts you in front of many others maybe you should consider trying a little more than once a year.
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
For N1 you just have to wait for the next casino trying to get accredited, he will visit casinomeister 24/7 till accredited.

maybe extend the timeframe for getting accredited to 6 months for N1.....that should solve the problem....:)
 

dionysus

Contest Manager
Staff member
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I'm neither selling nor slating the N1 rep
I've waited days to weeks for a response.
I've also seen him tackle around 6 or more properties' issues and try to answer Qs beyond his purview

I'd suspect there's just only so much homerbert to go around :p
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
For N1 you just have to wait for the next casino trying to get accredited, he will visit casinomeister 24/7 till accredited.

maybe extend the timeframe for getting accredited to 6 months for N1.....that should solve the problem....:)
If any problem you can contact their new clueless agents. I mean uninformed lazy dangerously bad new agents. Or there are experienced agents... if you happen to know their new chat name, you can actually solve an issue with one of them. Last time I had a payment issue, I had to state a supervisor’s fake chat name when he was doing chat support just to be told : ok sorry done, he says hi by the way. Yeah... softswiss wont ever admit anything that doesnt put them in any advantage but sometimes upfront and honest is the vetter choice.
I might sound harsh. But I would like to mention a very important detail. Softswiss agents used to crush any support whatsoever by a landslide. Knowledge, approving payments for some of them, offering better deals than any vip manager. They set the bar so high that even them are looking bad at the moment. There guys went to work in other departmenta and the bad ones stay in chat waiting not to help.
 

hhhelllo

Not really here
MM
Joined
May 31, 2015
Location
canada
This is ridiculous. Lvbet, L&L, Mark alone for any kindred and... that’s it. The only ones that will respond every time. I had two of the most simple issue at rizk and betsafe and it took 8 days and 5 days for their totaly mindless insulting ridiculous support to solve. Only because I know people and the subject enough to argue with supervisors. Homerbert may be absent but you end up tAlking to decent support 20% of the time on the softswiss platform. Even unibet is now good enough to solve basic stuff. It is becoming a big dumb joke. Like us with our deposits one after the other taken for granted and treated like shit regarding anything other than a deposit. The only place that I am still treated well is at ladyhammer and it’s only because of Romina the vip manager. I don’t care if it’s a fake name, the person wearing this mask should show all these people how to do proper work with a little respect and consideration. Brian must feel good work with all these accredited ghosts.
 

goatwack

Get dunked, big buns!
CAG
Joined
Aug 30, 2012
Location
Londonia
It's not even about regimented weekly 'clocking in' with certain reps, but there definitely used to be a time when reps would respond in a timely manner when tagged.

Now I'm seeing a few logging on but just swerving any sort of response, unless really, really forced to do so
 

slotmaster

Ueber Meister
Joined
Apr 2, 2011
Location
Ontario
The world is dead for communication I'm afraid and it's a tragedy. If only we lived in a time where communication ways were available, oh wait.............
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
The world is dead for communication I'm afraid and it's a tragedy. If only we lived in a time where communication ways were available, oh wait.............
It's not even about regimented weekly 'clocking in' with certain reps, but there definitely used to be a time when reps would respond in a timely manner when tagged.

Now I'm seeing a few logging on but just swerving any sort of response, unless really, really forced to do so
Pretty sure the affy payments communication is shit hot however.
 

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