Guts terrible game play

[mimi26]

No mimi what your saying is absolute BS and here's why - had he not gone "off script" and into his personal life i wouldn't have had anything to say so don't blame the messenger.
But yes you are right in one thing i do revel ever so slightly that everybody seems to have a downer on GUTS (i simply detest them) but no more so say than if all your family started ganging up on the relative you didn't like round the christmas dinner table. I know i didn't cause the lagging/disconnection issues so i have every right to revel in a bit of karma

Fine glad you admit it, but If I am honest it just makes you come across as childish and this forum isnt the place for it, I mean arent you going down legal routes? maybe you should stick to that

 

[mac72]

Fine glad you admit it, but If I am honest it just makes you come across as childish and this forum isnt the place for it, I mean arent you going down legal routes? maybe you should stick to that

Sorry mimi on THIS thread did Yits not try to deflect from the issues at hand by bringing his personal life into it?? YES he did and i commented on THAT, unfortunately that seems to be a trait of his in other threads as well.
It is actually childish in my opinion for a grown man speaking in a professional capacity to do THAT and nicola commenting on her "account closure" for complaining i commented on THAT and its not up to you to tell me to "stick" to anything, that kind of advice can be stuck were the sun don't shine. Now i suggest you leave this now as i will, i made my point and you have made yours i'm sure others directly affected by bad gameplay would like to get back to complaining.

 

[PNEFOREVER2]

Have noticed over the course of the last week or so, seems to be 13:30pm GMT onwards when the lag and problems start.

Again this morning, fine, no problems at all then all of a sudden just after said time, the lag sets in and I'm having to keep refreshing the game - needless to say it was another deposit ruined.

 

[Nicola]

Think this thread has gone a little off-topic. If anyone thinks gambling is more important than spending time with family over the Christmas period, then you need to look at your priorities!

 

[PNEFOREVER2]

Think this thread has gone a little off-topic. If anyone thinks gambling is more important than spending time with family over the Christmas period, then you need to look at your priorities!

Who said they thought that?

 

[spintee]

Think this thread has gone a little off-topic. If anyone thinks gambling is more important than spending time with family over the Christmas period, then you need to look at your priorities!

Where did that come from?? I know the thread is come abit crazy and not fair at the reps, But end of day its there job and when MIA alot of time its not good,

Please remeber and you should know this more than the rest that help is the most priority, Some people have no family and like a spin, Not every person is fortunate to have a meal with there kids or family. Xmaz or no xmax if its a 24/7 opretion than treat it as one,

I still loove you

Who said they thought that?

I do not think no one did

 

[PNEFOREVER2]

Think it was a pop at me, if it was Nicola, remember you came on to the forum before knowing I had posted. Bit hypocritical.

 

[Nicola]

Oh, ignore me I had a little too much drink at the dinner table and only read the last couple of posts and had no idea what I was saying.

I think I meant to say something along the lines that Yits deserves time off to be with his family over Christmas. Nothing personal

 

[dionysus]

I'm 7 hrs from home and spent xmas by myself sadly. Hoped to get some xmas spin time in. $200 went faster than Santa droping off gifts. No Xmas or birthday gifts this yr from the casino and spent out of pocket in and poof. Ah well.
The dogs still love me.

 

[spintee]

I'm 7 hrs from home and spent xmas by myself sadly. Hoped to get some xmas spin time in. $200 went faster than Santa droping off gifts. No Xmas or birthday gifts this yr from the casino and spent out of pocket in and poof. Ah well.
The dogs still love me.

I spent this year on my own also, Only trouble is I open the beers, My uncle poped he's head in, my sister bought plate food round, Than my Dad decides to ring at about 7pm, So go my sisters for quick beers and to see the kids, Than go to my nans where she fast asleep, So than my mate rings up, I said to my dad you go up there and drop me of as I having that food and go sleep, Now its about 10pm by this time and after eat food I go sleep its about 11pm., Woke up and only 1.20am ? so again only 2 hrs sleep and thas after aload of beer and big plate food.

I wish I can sleep for like just 12hrs or even 6hrs will do for years now I think I can be dead and still wake up.

As with the gambling, Deposit deposit deposit GONE I should not of deposit really as still got winnings from them Coralcasino £5 worth of chips, Wagerer complete, I ended up deposit small on the new BGO sister siter site and kep me in play for ages with all the sign up perks, Wager nearly done on that also,

Had a good few bonus on xmas day, alot more than on my Birthday

Lets hope for a better new year

 

[jimbler]

Negative - Only won $2 from the 30 spins I received from the Christmas promotion.

Positive - I no longer need to play on their crappy site until they get their sh*t together.

 

[Guts - Yits]

Hi all,

Update:

1) Xmas promo points accrual is over - but player load is still high as people take their gifts. Site seems to be managing fine, but we are monitoring. I have tested all providers and am not experiencing lag on desktop, bar a little on yggdrasil titles and some quickfire ones, likely due to flash reaching end of life. Game providers will phase these games out and replace them with new technology within Q1, if not done already. On mobile I experience no lag whatsoever, whether on a mobile connection or on Wifi. I would really appreciate if you guys can try to replicate (kindly clear temp files beforehand if you are willing to give it a try).

2) Most individuals on this thread have been collected, identified and sent through to NOC and software engineers as examples to look at minute transaction details for digging deeper.

And hope you all had a merry Xmas (lag or no lag, I do hope that).

BR for now!

Yits

 

[Tirilej]

Hi all,

Update:

1) Xmas promo points accrual is over - but player load is still high as people take their gifts. Site seems to be managing fine, but we are monitoring. I have tested all providers and am not experiencing lag on desktop, bar a little on yggdrasil titles and some quickfire ones, likely due to flash reaching end of life. Game providers will phase these games out and replace them with new technology within Q1, if not done already. On mobile I experience no lag whatsoever, whether on a mobile connection or on Wifi. I would really appreciate if you guys can try to replicate (kindly clear temp files beforehand if you are willing to give it a try).

2) Most individuals on this thread have been collected, identified and sent through to NOC and software engineers as examples to look at minute transaction details for digging deeper.

And hope you all had a merry Xmas (lag or no lag, I do hope that).

BR for now!

Yits

The lag on Play'n Go was just now horrible, and they are normally good even if others are lagging. I guess I wouldn't even be able to play the other providers at all right now. But I'm sure you're correct and the problems are from my side and that there is no lag at all. Maybe my imagination

 

[kerry888]

I Played yesterday no error codes, same as this morning.. but deposited 40 mins ago n the errors/disconnections are the worst ive ever seen them . Rhino and dead or alive had to close the whole site off numerous times, officially gave up now and turned off as i cant play it at all :-(

 

[spintee]

Hi all,

Update:

1) Xmas promo points accrual is over - but player load is still high as people take their gifts. Site seems to be managing fine, but we are monitoring. I have tested all providers and am not experiencing lag on desktop, bar a little on yggdrasil titles and some quickfire ones, likely due to flash reaching end of life. Game providers will phase these games out and replace them with new technology within Q1, if not done already. On mobile I experience no lag whatsoever, whether on a mobile connection or on Wifi. I would really appreciate if you guys can try to replicate (kindly clear temp files beforehand if you are willing to give it a try).

2) Most individuals on this thread have been collected, identified and sent through to NOC and software engineers as examples to look at minute transaction details for digging deeper.

And hope you all had a merry Xmas (lag or no lag, I do hope that).

BR for now!

Yits

Now its letting me click the spins and terms, But now free spins, No panic as if it is depo 30 than I not quilify, But you will be updated for days on chat asking where the spins are,

I not read terms either so I not moan, I thought I read but not no 30 min, Perfect ok in my eyes,

Happy xmax or hope you all had a good one and let new year bring us some lucks

 

[TheAddict]

Fwiw i just played the free fiver from wishlist on doa. Was a bit laggy and Disconnected 4 times and twice kept erroring on attempted reloading of it. Understandable the site may be runnin slower due to people claiming and using gifts, and that was kind of noticable during the small time spent navigating. Not a moan as it was free, but just a fyi type post

 

[curremon]

"Clear cookies.. its your connection... try other browser"

 

[brianmon]

Hi all,

Update:

1) Xmas promo points accrual is over - but player load is still high as people take their gifts. Site seems to be managing fine, but we are monitoring. I have tested all providers and am not experiencing lag on desktop, bar a little on yggdrasil titles and some quickfire ones, likely due to flash reaching end of life. Game providers will phase these games out and replace them with new technology within Q1, if not done already. On mobile I experience no lag whatsoever, whether on a mobile connection or on Wifi. I would really appreciate if you guys can try to replicate (kindly clear temp files beforehand if you are willing to give it a try).

2) Most individuals on this thread have been collected, identified and sent through to NOC and software engineers as examples to look at minute transaction details for digging deeper.

And hope you all had a merry Xmas (lag or no lag, I do hope that).

BR for now!

Yits

Well, although I don't play at Guts, it's the same at ALL the other MT secure Trade sites.

Maybe your Christmas promotions have made things worse. But the problems have been there at the other sites for months and months.

If there was a problem with Flash, then wouldn't it be a problem with all the other casinos, who are still managing to give smooth, error-free game play?

 

[Jono777]

"Clear cookies.. its your connection... try other browser"

I have a folder on my desktop FULL and BURSTING with examples as you provided.

All from the same site and all from this month,

 

[kerry888]

yes pretty much the same as i kept getting lol

Fair few screenshot taken this end to , decided to go back on. Was glad to see the balance gone so quick lol

Fingers crossed it will be back to normal very soon now the xmas bar etc have gone and promo almost finished

 

[Harry_BKK]

You gotta see the positives ladies and gentlemen.

For a whole month you could dream of driving off in a brand new Mini! How is that for extra free entertainment!

 

[brianmon]

You gotta see the positives ladies and gentlemen.

For a whole month you could dream of driving off in a brand new Mini! How is that for extra entertainment!

I haven't seen the T&C, but from what i've picked up from other posts, wasn't it more a case of...

For a whole month you could dream of being entered into a draw, for a brand new Mini! How is that for extra entertainment!


The thing is.... Would those players who could afford to wager enough... Really want or need a Mini (no cash alternative)
Would they be playing for it, or just happen to win it, because they normally wager enough anyway?

 

[Harry_BKK]

I haven't seen the T&C, but from what i've picked up from other posts, wasn't it more a case of...

For a whole month you could dream of being entered into a draw, for a brand new Mini! How is that for extra entertainment!

So basically wager 2Mio in one month to be then entered into a bloody useless draw????

Wow, that is even worse than i thought.


Here's what the T&C's are saying:

I’m in! But how do I make progress?

By playing your favourite slots and live dealer games at Guts, your progress bar will fill up!

When it reaches the end, you get to put your first Wishlist Gift in your stocking and start playing towards the next one. The aim is to progress through all seven levels and bag yourself a Mini Cooper! A few other things that will help you progress, too, so be sure to make deposits and take all of your Daily Boosts.

That reads to me like everyone getting past level 7 is getting a Mini Cooper.

 

[mac72]

Yes harry everybody gets a mini but that mini comes without engine or wheels making it undriveable - but its still a mini! Just like a casino with unplayable games is still a "casino"!

 

[brianmon]

So basically wager 2Mio in one month to be then entered into a bloody useless draw????

Wow, that is even worse than i thought.


Here's what the T&C's are saying:



That reads to me like everyone getting past level 7 is getting a Mini Cooper.

I think it was Jono777 who said he'd found a clause tucked away in the T&C.

 

[mimi26]

I think it was Jono777 who said he'd found a clause tucked away in the T&C.

really? I would like to know if thats true

 

[Jono777]

I think it was Jono777 who said he'd found a clause tucked away in the T&C.

Possibly but can't remember either way (and no I'm not being diplomatic)

When I originally saw promo go live, I understood it as a Mini each not a draw.

Lets face it those who complete the required wagering to get their Mini will have lost enough along the way to probably pay for the darn thing 10x over lol.

 

[Harry_BKK]

well, this is the gifts list. When i read it and remember what some members said how much they wagered to get through a level then GUTS has taken the piss BIG TIME!!!

I inserted the level number ..IIRC it was 3 possible gifts / level

LEVEL 1
10 free spins on Holiday Season
€5 Bonus Funds
50% Deposit Match up to €50
LEVEL2
€10 Bonus Funds
25 Free Spins on Fruit Shop Christmas Edition
100% Deposit Match up to €50 x40 wagering - they must be having a laugh!!!
LEVEL 3
50 Free Spins on Flowers Christmas Edition
€20 Bonus Funds
100 Free Spins on new NetEnt slot Secrets of Christmas
LEVEL 4
10 days of €5 Bonus Funds (€50 total)
15 days of €10 Bonus Funds (€150 total) x4 wagering
30 days of €20 Bonus Funds (€600 total) x5 wagering
LEVEL 5
15 Free Spins Every Day In January
Virtual Reality Headset
Guts Slippers
LEVEL 6
Guts Powerbank
Guts Headphones
4K Ultra HD Curved Smart TV
LEVEL 7
Mini Cooper - We will be in touch!

 

[mac72]

well, this is the gifts list. When i read it and remember what some members said how much they wagered to get through a level then GUTS has taken the piss BIG TIME!!!

I inserted the level number as i remember it was 3 possible gifts / level

Did it specifically state how much you had to wager to complete each "level up"?

 

[Harry_BKK]

Did it specifically state how much you had to wager to complete each "level up"?

No, but e.g. miksaxxx stated he deposited 3k and did not get past level 3 or 4, can't remember which one it was....... that must be minimum 6-10K wagering, even at the worst RTP.

 

[mac72]

No, but e.g. miksaxxx stated he deposited 3k and did not get past level 3 or 4, can't remember which one it was....... that must be minimum 6-10K wagering, even at the worst RTP.

I'm not even sure (and i'm not) if that's even legal.If it were a prize draw it "might" be different but your being asked to wager an unspecified amount to "earn" a prize, it may be running very close to the wire never mind the responsible gambling/social responsibility aspect.

Think i'd be pissed too if i was wagering like mad to hit the top levels and the effective denial of a reasonable service (disconnections lags) prevented me getting there but i still got stuck a load of dough.

 

[miksaxxx]

No, but e.g. miksaxxx stated he deposited 3k and did not get past level 3 or 4, can't remember which one it was....... that must be minimum 6-10K wagering, even at the worst RTP.

Deposits was about 5 k and wagering 10-20k. just managed to complite level 3..

Compared to my yearly deposits , i can just buy the mini..

last month deposits was over 10k.

 

[mac72]

Deposits was about 5 k and wagering 10-20k. just managed to complite level 3..

Compared to my yearly deposits , i can just buy the mini..

last month deposits was over 10k.

Well you see in my mind that would make it even worse. Lets say it was 20k wagering and you completed 3 levels roughly 7k a level.There is no way they are giving a mini cooper for 49k of wagering (7 levels) so the progress bar must take substantially more to "level up" as you progress. Without being told what the wagering is for each level that could entice an addict to go for it thinking they actually have a chance of reaching it. Some clarity on the exact wagering criteria per level would be great but as it doesn't directly affect me i'll leave it up to someone else to ask if they wish to. but if it is that way that would be predatory in the extreme.

If its just a prize draw at level 7 then where does it actually tell you that because as harry says the wording implies (and would be taken as) something that's guaranteed.

 

[Steviedoo]

Yes I have to agree with you there Mr. J. I haven't had any problems at Rizk myself recently from a connectivity point of view. Puzzling to see two sites within the same system having such markedly different results/performance.

Umm..not quite. Rizk has had same problems. No one is as vocal..
I've been experiencing lag, disconnections and just outright frustrations..
I came to this thread to see if the problems are the same.

The games are playing so slow for a week now and like nicola said I was glad to lose my deposit so I could move on.

 

[mimi26]

mY ADVICE, DONT even log on to play the games are practically unplayable tonight, absolute waste of time and money

 

[mcgameboy]

Umm..not quite. Rizk has had same problems. No one is as vocal..
I've been experiencing lag, disconnections and just outright frustrations..
I came to this thread to see if the problems are the same.

The games are playing so slow for a week now and like nicola said I was glad to lose my deposit so I could move on.

Well I must confess, since my last post, I have had some major lag at Rizk, especially tonight.

I was playing Steam Tower and some spins were taking up to 15 seconds to play out. I've never seen Steam Tower spins as slow as that.

And also, another MT Secure site, Cashmio, was very hit and miss last night. I was playing IR and the number of errors was beyond ridiculous.
And up until last night, my play at Cashmio had been rock solid. Almost no lag at all...on any developer.

I am merely one person, but if my gameplay is any kind of an overall indicator of how the game servers are performing in general, I'd be bloody concerned. This past few days has been easily the worst I have had this entire year. And I would claim to be one of the "lesser" affected players, when it comes to lag.

Not good. Not good at all.

PS I'm planning to have a lengthy session tonight, at all 3 sites (Cashmio, Rizk and GUTS). I'll let you know how I get on, particularly if it's bad lol.

 

[brianmon]

I'm SO glad I don't play there.
If they can't even give the slightest guide as to what wagering is necessary to reach each level. Then they're basically preying on the vulnerable to spend more money than they can afford to, in the vain hope of winning something worthwhile.

Responsible gambling at it's best

 

[spintee]

You gotta see the positives ladies and gentlemen.

For a whole month you could dream of driving off in a brand new Mini! How is that for extra free entertainment!

Did I hear the word dream there ? Yep I did as thats all it will be, Lucky to see that bar move after and that is if the feker works lol, had complaints that it was not moving,

I do not like banging on about the same thing but something must be done, They have alot of sites running from them now and they use that platform due to the so called respect they had, Whitch they have but does not look at at the minute as other sites are facing the same problem.

 

[steinhaug]

And hope you all had a merry Xmas (lag or no lag, I do hope that).

And a happy new year to. I do have a question though, as I have noticed several casinoes have their issues with some of the providers like Yggdrasil, Netent, Microgaming etc. I know little of the architecture behind say the setup for rizk.com casino but given lagg occures in crowded or should I say good times I must assume there is 1 server working at full capasity and bandwidth between serice providers are not optimal from certain providers making you look bad. Or - you (as in rizk casino, or guts casino) lease a virtual machine at yggdrasil that is dedicated for your segment and their pricing is to high at the moment for an upgrade.

I havnt sees any explernation as of why things are lagging, and the times I have asked support (referring to any casino I have asked having this problem) they have never come up with an answer displaying any kind of knowledge of the problem. Maby not so sgtrange since many service operators are working from home in another country and get to work each time the phone rings using their own internet connection logging into some admin panel they get some player data or so from to complete their support phonecall. How on earth would one of theese people have any clue on what is going on in the infrastructure of servers that for the outside world is the casino. There are probably a few factors that may cause theese problems.

I would love to hear some objective attempt on illuminating atleast some of the areas making things lag so that I can understand where to shift blame.

If not I start thinking ... If something is wrong something needs to be fixed, and it is not being fixed so we should adress those that are supposed to fix this, then it will be fixed, all is wonderful. Who are they? Do they know of this problem already? Why havnt they started fixing this already? Are they not being paid? Are the servers being hacked? Hacked by people that lost money or people that wants money? Are the server running the software outdated? Have an owner of a casino ever seen their own server? Maby they are all placed in the garage to Netent and connection piped from there to website server?

I dont know and I never got any answers any time so either noone in support knows, sounds logical since they are usually never in house anyway, or its a secret so dark that noone must know? Prettu sure I could sniff up some previous MG software developers, I read most of them are attending GA aftert working at MG so they have to be pretty open about the technology begind their nemesis (that was like an open invitation for anyone that knows someone working or worked at one of the major software developers to fish out some specs on server setup for a typical casino setup).

I recall rizk as a super fast casino, but I must admin last time I played there I said to myself: UUrrk, now this casino also have implemented this "slow spin" feature that makes playing no fun.

To be honest I wasnt sure it was a lagg or feature but it sure was horrible to play. Just like bgo.com which have removed the fastplay setting and complete spin setting so you have to see each and every god damn spin in slow motion as if it were interesting!

Whatever you call it, lagg or deliberately trying out new settings if the wheels cant spin fast I do not have time to play. Microgaming game have cycles of give or take 200 spins between bonus rounds on the larger ones 243 lines. Spinning 200 spins slowly when you know if there was a button that did 100 spins in 1 spins - you just got the result in 1 spin - I WOULD USE IT!

So if you are not able to improve performance, please forward my request to Netent and the other vendors - always make the slot be able to have a superfast spin if I remove sound and minimize graphics and hammer the mouse button like I was hoping for a spin each time.

And to the rebells that hate their lag but wager anyways, there are other casinos but dont forget:

why don't those that play use some screem recoring device and post some video of lagged gameplay so we all can enjoy it. Either that results in an explernation on what is going on, or it will be fixed. Heck - maby cyber warfare is about to take down the whole casino industry? Who knows!

 

[andym]

Stay away from Guts is all i can say.
Since Ben left there everything went terribly wrong.

I reopened there beginnig of 2016:
Since that day in many many sessions i lost in total more than 4.000Eur with an RTP of 74,9% in 2016.

What i became back was 300Eur total in bonusmoney (not even 10% of my loss!), laggy games and the most unfriendly support i ever met.

Well, sometimes you win and sometimes you loose. Thats gambling.
But what i can say is that never throughout all the years of gambling i lost all my deposits faster than at guts in 2016.
20min gameplay-money gone. In every single session...

 

[Mouche12]

Stay away from Guts is all i can say.
Since Ben left there everything went terribly wrong.

I reopened there beginnig of 2016:
Since that day in many many sessions i lost in total more than 4.000Eur with an RTP of 74,9% in 2016.

What i became back was 300Eur total in bonusmoney (not even 10% of my loss!), laggy games and the most unfriendly support i ever met.

Well, sometimes you win and sometimes you loose. Thats gambling.
But what i can say is that never throughout all the years of gambling i lost all my deposits faster than at guts in 2016.
20min gameplay-money gone. In every single session...

Actually I had the very same experience (losing deposit on deposit I mean in both 2015 and parts of 2016) at Videoslots, it's just about luck at the end of the day. The lagging and casino errors though are up to the casinos to fix. Videoslots and V&J are working very smooth for me, no errors to mention - so I'll stick to them until Guts have solved the issues.

 

[slotmeup]

Are the performance issues on GUTS et. al. sorted now or is it still hit and miss? I played a small deposit there last week and had no issues but wanted to check with others on here before I commit to a slightly bigger deposit (and hence, hopefully, more playing time) there again.

 

[Tirilej]

Are the performance issues on GUTS et. al. sorted now or is it still hit and miss? I played a small deposit there last week and had no issues but wanted to check with others on here before I commit to a slightly bigger deposit (and hence, hopefully, more playing time) there again.

I haven't played there since before Christmas but if noone is complaining it should work fine.

 

[MissRuthless]

I haven't played there since before Christmas but if noone is complaining it should work fine.

I play at Guts every week regardless, it was weird, Monday it was horrific lag for my partner and painfully slow per spin, yet when I played a few hours later mine was fine!

 

[Thurman Merch]

I closed my account at Guts last week, and I can happily report that I haven't experienced any lag or game errors since!

 

[goatwack]

I closed my account at Guts last week, and I can happily report that I haven't experienced any lag or game errors since!

I always find the games run best when not playing them. No lag, no disconnects..........no anything!

 

[lowdwnsteve]

I always find the games run best when not playing them. No lag, no disconnects..........no anything!

CLASSIC!!!

 

[Jono777]

Just a heads up - Its back, yup laggy spins R Us.

Almost unplayable and enjoyment out the window.....again

Sign that bloody progress bar thingymabob is back

 

[aceking123]

seems odd John i played a while ago & didn't have any problems , although im still awaiting my bonus round to be sorted which im getting rather pi$$ed off with it now, over ten days & still not sorted & CS isnt helping me either (((

 

[Jono777]

seems odd John i played a while ago & didn't have any problems , although im still awaiting my bonus round to be sorted which im getting rather pi$$ed off with it now, over ten days & still not sorted & CS isnt helping me either (((

Not good my friend, not good at all. ten days + is a piss take and I know your no low roller either, CS is pointless IMO

Tonight was last my last 25 until the weekend which makes my anger 100x worse, can't simply go n deposit elsewhere.

WMS are disconnecting every 7-8 spins, Immortal every 10-15, "waiting for server" constantly on Novo's and ultra, super, mega big lag on Netent's.

So unfair on players, no one gives a shit and although I like the chap I won't even try n get hold of Yit's.