Guts terrible game play

[Mouche12]

Well, it's like they are still operating on the EM platform. Today was unbelievably bad: games (both NetEnt, MG and PlaynGo) lagging constantly, multiple (like 6-7 in a row) casino errors on MG games, unable to load new games (Super Wild) - game errors again.

I demanded my $40 back, had $6.92 in my balance, but CSR would not comply, although I had been on chat the entire afternoon mentioning the above and explaining that I deserved to be compensated. They said I had to wait until their tech dept had solved the problem, but my first notification was already 5-6 hours ago. I then asked to close my account and the CSR asked: "Why do you want to close your account?"

They conveniently took the $6.92 while doing this. Sent a message to Yits but I don't expect him to reply any time soon, may take a few more weeks. F*** bad start of the weekend

=== rant over ====

 

[goatwack]

Well, it's like they are still operating on the EM platform. Today was unbelievably bad: games lagging constantly, multiple (like 6-7 in a row) casino errors on MG games, unable to load new games (Super Wild) - game errors again.

I demanded my $40 back, had $6.92 in my balance, but CSR would not comply, although I had been on chat the entire afternoon mentioning the above. They said I had to wait until their tech dept had solved the problem, but my first notification was already 5-6 hours ago. Then asked to close my account and the CSR asked: why do you want to close your account?

They conveniently took the $6.92 with it. Sent a message to Yits but I don't expect him to reply any time soon, may take a few more weeks. F*** bad start of the weekend

=== rant over ====

Whoa there Mouche, never knew you had it in you!

I give that rant a respectable 6.5 / 10

 

[Mouche12]

No, I hardly ever rant - thanks Goatwack

 

[Deeplay]

I edge on rant er scale to around an 8 /10 congrats

 

[Gemma A]

we all get it its called gambling thats risk

 

[Mouche12]

we all get it its called gambling thats risk

Risk yes, but consistently being annoyed over games that won't load, casino errors, and loooong lags, NO!

 

[Jono777]

I too have suffered that same lag over yesterday and today

Didn't bother going to support as no-one this end to hold me back when I already knew the bullshit (** cough ** sorry), response I'd get.

As much as I like the bloke, getting hold of Yits, well lets just say I've got more chance of pulling a 21- year old blonde nympho (female before goaty jumps on this one)

Problems seem to be endless, must be servers striking and demonstrating over all these Xmas 'giveaways'

Missues depoed at Thrills just only to find they pulled all WMS for UK.

I just took the 100% at BGO only for no bonus and live help are having a fag break

 

[mimi26]

we all get it its called gambling thats risk

whats risk got to do with it , risk your money yes but not constant lagging disconnections etc!!

It was the same for me last night Mouche I went to live chat and told them it was since that xmas bar had been added, I am not depositing till its sorted

 

[Jono777]

we all get it its called gambling thats risk

You do have a point. the risk however these days is nothing to do with gambling, my end its usually whether the mouse and keyboard will make it thru the next hour.

These errors take losing and multiply it by 100x

 

[Tirilej]

Risk yes, but consistently being annoyed over games that won't load, casino errors, and loooong lags, NO!

You're not alone, except that I've been having problems for weeks now on all that runs on that platform. Especially Rizk and I decided to stop playing there for a while.
Don't know if it's my computer but it seems odd when all games are fine at all other casinos.

I rarily complain either Mouche but I know exactly how you feel. If I could kick them somewhere where it hurts I would. The games I mean not the people

Edit: I might should add that they are trying to fix it at Guts.

 

[Gemma A]

whats risk got to do with it , risk your money yes but not constant lagging disconnections etc!!

It was the same for me last night Mouche I went to live chat and told them it was since that xmas bar had been added, I am not depositing till its sorted

I understand its a pain chin up :notworthy

 

[aceking123]

yep terrible playing there today , it kept telling me my internet connection was to slow , had a small patch where i could play a small bit but decided to cash out , as the lag was bad.

 

[mimi26]

Juts been to live chat to ask if problems sorted and live chat said yes, but dont think I will chance it

 

[goatwack]

Good to see amongst the supposedly best casinos out there still do nothing to improve gameplay.

Many suffer the same crippling lag, not just Guts, but it seems nothing is ever resolved. Harry would have a field day with this

And no, it's not our f*cking cookies and cache. I expect a copy & paste statement from them soon enough, saying how it's 'beeing looked into' .......and hope people forget.

And repeat

 

[Deeplay]

Good to see amongst the supposedly best casinos out there still do nothing to improve gameplay.

Many suffer the same crippling lag, not just Guts, but it seems nothing is ever resolved. Harry would have a field day with this

And no, it's not our f*cking cookies and cache. I expect a copy & paste statement from them soon enough, saying how it's 'beeing looked into' .......and hope people forget.

And repeat

And such reasons (which are the consign of 2005) are so not valid by todays standard!! The clearing cookie bullshit ended a long time back with improved browser techno ...

And drives me insane when CS give that utterly pointless script. And funny when I have questioned them harder on the "cache" clearing , how many of them dont have a clue what Im asking about
as the inhouse scripts dont go that far

Cookies have jack all to do with game lag. It means they have limited server resources .... and need to look an upping there band width. Sure they can be lags between different hops
but not on a continual basis. Its basic server management to ensure all servers run smooth and can cope easily with traffic spikes. Im amazed we still have to deal with this crap at some places
in 2016!

 

[Mouche12]

I just want my deposit back - and I will have it back! Hopefully this weekend, so that I can deposit at V&J, they've revamped their site and although I preferred the older version game play is still smooth.

 

[goatwack]

I just want my deposit back - and I will have it back! Hopefully this weekend, so that I can deposit at V&J, they've revamped their site and although I preferred the older version game play is still smooth.

I don't see why this shouldn't apply to gambling. The service provided to you was substandard and shoddy, so why should you have to pay for it?

So even if you had won, the original deposit should still be returned as your getting a defective product, so to speak. In their current state the games are not fully operational and so they shouldn't charge you for it. Any other industry has consumer laws but with gambling you're expected to just put up with constant poor service

Now imagine casinos were forced to reimburse customer's deposits left, right and centre. They'd get the slots running smoother than you can say "greased up lubricated lard-monkey"

 

[Deeplay]

I just want my deposit back - and I will have it back! Hopefully this weekend, so that I can deposit at V&J, they've revamped their site and although I preferred the older version game play is still smooth.

Yes but I cant see them doing this. Give to one and it gets out then they would be inundated with refund requests based on bad game play. Not saying I dont agree with you with such crap service but just dont think you got a chance on that one. Maybe they would throw you a comp with some insane wagering but depo back i cant see it. Best just vote with your wallet, close down the account and be done with them.

 

[Gemma A]

whats risk got to do with it , risk your money yes but not constant lagging disconnections etc!!

It was the same for me last night Mouche I went to live chat and told them it was since that xmas bar had been added, I am not depositing till its sorted

Don't blame you of course ,I bit of a air head and never read threads get me in trouble what i say .I did not mean your gambling the reason or anything like that .What i mean is to say lol is that these things happen with every casino i play at too and it's not good like you said with these sort of issues .When us the paying on there for a service we dont always get .I always get told its my computer or something never the casinos when disconnections things happen .And that why i said its a risk but then again .Paying for a service you expected good standards and even the best of casino dont always keep to them ,

 

[jumboshrimp]

I will try later but can't spin on superwilds


I personally think they have to restock the mini coopers

 

[mimi26]

I too have suffered that same lag over yesterday and today

Didn't bother going to support as no-one this end to hold me back when I already knew the bullshit (** cough ** sorry), response I'd get.

As much as I like the bloke, getting hold of Yits, well lets just say I've got more chance of pulling a 21- year old blonde nympho (female before goaty jumps on this one)

Problems seem to be endless, must be servers striking and demonstrating over all these Xmas 'giveaways'

Missues depoed at Thrills just only to find they pulled all WMS for UK.

I just took the 100% at BGO only for no bonus and live help are having a fag break

been trying to get them for 3 hours!!

 

[Mouche12]

Don't blame you of course ,I bit of a air head and never read threads get me in trouble what i say .I did not mean your gambling the reason or anything like that .What i mean is to say lol is that these things happen with every casino i play at too and it's not good like you said with these sort of issues .When us the paying on there for a service we dont always get .I always get told its my computer or something never the casinos when disconnections things happen .And that why i said its a risk but then again .Paying for a service you expected good standards and even the best of casino dont always keep to them ,

I must say that V&J en VS are quite good lately, there is an occasional hickup at VS when opening an MG game but if you try again it works. I can live with an occasional hickup, but today at Guts was really insane!

 

[naththo]

I too played Guts few days ago, suffered lots of lagging as well, except microgaming was smooth as sailing. The everything else like Netent was so laggy.

 

[incrediblestuff]

Well, it's like they are still operating on the EM platform. Today was unbelievably bad: games (both NetEnt, MG and PlaynGo) lagging constantly, multiple (like 6-7 in a row) casino errors on MG games, unable to load new games (Super Wild) - game errors again.

I demanded my $40 back, had $6.92 in my balance, but CSR would not comply, although I had been on chat the entire afternoon mentioning the above and explaining that I deserved to be compensated. They said I had to wait until their tech dept had solved the problem, but my first notification was already 5-6 hours ago. I then asked to close my account and the CSR asked: "Why do you want to close your account?"

They conveniently took the $6.92 while doing this. Sent a message to Yits but I don't expect him to reply any time soon, may take a few more weeks. F*** bad start of the weekend

=== rant over ====

Really sorry to hear that my fellow Dutchy I did check it yesterday late and seemed to have no issues, but i have been there before and now it's a huge pain. Have to be honest though and never yet thought of claiming my depo back yet! I my try that next time.. However i do wonder why indeed you have closed the account? Has this been going on longer (sorry if i missed that) and this was like the last drop in the bucket?
Otherwise i would suggest cooling off and let Yits try and make it up to you...

we all get it its called gambling thats risk

Risk yes, but consistently being annoyed over games that won't load, casino errors, and loooong lags, NO!

I too have suffered that same lag over yesterday and today

Didn't bother going to support as no-one this end to hold me back when I already knew the bullshit (** cough ** sorry), response I'd get.

As much as I like the bloke, getting hold of Yits, well lets just say I've got more chance of pulling a 21- year old blonde nympho (female before goaty jumps on this one)

You'd be surprised how easy it is to 'pull' a nympho, no matter what age or hair color, but don't let your missus know your even contemplating it!

whats risk got to do with it, risk your money yes but not..

You do have a point. the risk however these days is nothing to do with gambling,

You're not alone, except that I've been having problems for weeks now on all that runs on that platform. Especially Rizk and I decided to stop playing there for a while.

How lame i know, but in Guts/MTSecure Trade threads we should always change risk into Rizk!

 

[jackanory2279]

you cant expect a website to run smoothly 100% of the time.. and they cant take it offline to fix. because they will get even more complaints.

 

[naththo]

you cant expect a website to run smoothly 100% of the time.. and they cant take it offline to fix. because they will get even more complaints.

Thats correct, otherwise it would be chaos!

 

[spintee]

Nothing worse than the terrible errors, I get so annoyed, Espially when told to delete cookie and milk, Than being told there has been no complaints Well I am now I say but there lying as come on here to find more storys with same problem lol,

I have bee playing at Rizk and every thing has been running smoothly, So smoothly I manage to build a balance from some free spins untill decided to switch of the RTP plug

There has been alot of complaints about game play at guts and sister sites, When they decided to build there own platform than alot of sites decided to join them as they had a good reputation but seems like nothing is being done about this and the lag / Errors, Besides that all the offers from guts side have vanished and the reps have also disapeard,

You would of thought that Guts would of shown more interest but now its the opposite, Now as far as I can see without disrespecting them as they are a good group, Very trusted but they are going towards EM direction.

 

[theapple]

you cant expect a website to run smoothly 100% of the time.. and they cant take it offline to fix. because they will get even more complaints.

seriously?

its like buying a game that only works 80% of the time and game developers telling you "hey you cant expect it to work all the time !"

why cant we expect a fully working product? most of us arent into gambling to get rich, we do it because we want to have some fun, and having constant dcs/lags is no fun whatsoever. not only its not fun, its actually frustrating.

in this day and age i do expect to get exactly what i have paid for, and quite frankly i have no idea why are casinos never responsible for... anything really?

i cant think of any other sphere of life where paying for something but not being to actually use the product is considered acceptable anymore, but for some reason online casinos are exception and they are mostly just like "hey come back later, it should work. probably, maybe".

 

[spintee]

seriously?

its like buying a game that only works 80% of the time and game developers telling you "hey you cant expect it to work all the time !"

why cant we expect a fully working product? most of us arent into gambling to get rich, we do it because we want to have some fun, and having constant dcs/lags is no fun whatsoever. not only its not fun, its actually frustrating.

in this day and age i do expect to get exactly what i have paid for, and quite frankly i have no idea why are casinos never responsible for... anything really?

i cant think of any other sphere of life where paying for something but not being to actually use the product is considered acceptable anymore, but for some reason online casinos are exception and they are mostly just like "hey come back later, it should work. probably, maybe".

I do exepct an error now and than as its the way of life but we have just come to a point in this casino lark that we must think its standerd for all the errors,

Its not and should not be happing the amount of times it does, Take a look at the banking system, Just imagine if they went down and had errors like a casino

And your words, hey come back later By support is the most annoying thing ever. So they take a stack of your cash and due to there problems they say come back later, If you go to a shop and give them money and they say the cahier not working come back later for your change than I am sure it will not go down to well.

I do know the casino does get the short end of the stick but they chose to be in this game and what platform to be on. Some sites I can count on one one hand how many times I ran into error or lag yet others are constant and they just put the blame on us players and DO NOT sort out what is causing it

 

[PNEFOREVER2]

Was on Guts last night, was playing DoA and decided to play a little TS2, set it to autoplay 50 spins, on the 35th spin I got 'error 118', something about account management, I refreshed the game at least 6 times and got the same error and eventually just gave up.

They just shouldn't bother with MG games at all as the site seems to struggle when you play them, though saying that I have issues when playing DoA, every other spin I get that buffering circle in the middle and it tells me it's my ISP that is slow (when I have 150MB internet lol).

Complained to the cs a few weeks ago about the gameplay/errors and she said to me 'I doubt you're really getting these errors'!

Yes love, we're all just imagining/making these errors up and love complaining.

 

[Deeplay]

you cant expect a website to run smoothly 100% of the time.. and they cant take it offline to fix. because they will get even more complaints.

Actually not true. Barring DOS attacks / or hard ware failure, these days if with the right host, and or with the right hardware you can expect a website to run smoothly and have uptime 100% of the time.
I well remember the days when the big call out for dedicated servers was up times of 98% .... this dont cut it these days. With the redundancy 100% is reasonable. What it comes down to is having too few resources in relation to traffic and server loads. Cant blame the hard ware for that one, its just "some" sites casinos or not, dont have that aspect right.

 

[Jono777]

been trying to get them for 3 hours!!

Was a nightmare, seriously, I finally got to play almost 2 hours after my deposit and then they refused the bonus.

Partially my own fault - DRATT for the first time ever lol but A bonus I'd taken umpteen times in the past and yesterday they decide to move the goal posts

Fuming did not even come close, Looked forward to session all day only to be left seriously disappointed!

They did apologise and offer 20 FS but that was like rubbing salt into my wounds, not good, not good at all and unlikely I will go back

 

[spoton]

A similar thing happened to me at Rizk some time ago, because they witheld info about having bugs on their site, and I think the CS reply says it all: "The RTP is still the same". I guess that goes for most of the casinos out there. They don't see the entertainment part of gambling as the main service, so as long as they take the bet return a pontensial win, they have done their job.

In my opinion it is exactly the entertainment we pay the negative EV of the bet for, and Guts should refund your balance. If this has happened over a long time where Guts have known about it without letting their customers know it says alot about the people working there.

 

[Deeplay]

Was a nightmare, seriously, I finally got to play almost 2 hours after my deposit and then they refused the bonus.

Partially my own fault - DRATT for the first time ever lol but A bonus I'd taken umpteen times in the past and yesterday they decide to move the goal posts

Fuming did not even come close, Looked forward to session all day only to be left seriously disappointed!

They did apologise and offer 20 FS but that was like rubbing salt into my wounds, not good, not good at all and unlikely I will go back

Surely if you dont a deposit and not played that deposit they could add the bonus after the "event" ...
20 FS no doubt at min bet (on lights even worse!) is a bag of salt. Not good. Stuff like this even though i hardly take a bonus these days
is enough for me to close my wallet, walk away and not return.

 

[Mouche12]

Really sorry to hear that my fellow Dutchy I did check it yesterday late and seemed to have no issues, but i have been there before and now it's a huge pain. Have to be honest though and never yet thought of claiming my depo back yet! I my try that next time.. However i do wonder why indeed you have closed the account? Has this been going on longer (sorry if i missed that) and this was like the last drop in the bucket?
Otherwise i would suggest cooling off and let Yits try and make it up to you...

@incrediblestuff, it lasted for hours on end, all these casino errors and lagging, unable to load the game (MG), serious lagging (NetEnt, PlaynGo) - during which I was on live chat 4 times. It was an appalling session, I just could not continue playing like this. When they refused to compensate me on live chat I decided to close my account. For yesterday, it was the last drop, previous sessions on other days (before the Christmas bar) were okay with only occassional hickups on MG games. I have sent a PM to Yits, but unfortunately, he's known for being very slow to respond... I've also dropped an email to their support team but no response so far.

 

[MissRuthless]

had same issue yesterday and day before and every time these lags, disconnects, need to reload games etc occur I have noticed its guaranteed losses and always next to 0 on free spins and wins.
Yes it is coincidence I have noticed since playing there when this happens so /shrug

Think now its a little better, but still error codes are happening

 

[mimi26]

Decided I am going to have a break from GUTS until they fix these problems, still being told to clear cookies cache etc and change browser, when are they going to realise the problem is with them not us and its since they put that stupid Xmas bar up!!

 

[loren]

It's sad really

And they used to be the go to place, now I'd have to ? my sanity to deposit there again.

 

[aceking123]

its still bad again booted from games , i even jacked the stake up to get out of there today , seems it's not the only site with problems , but for a change i e mailed them about it , can't wait to see what there gonna say ) wheres Yits when you need him

 

[Tirilej]

its still bad again booted from games , i even jacked the stake up to get out of there today , seems it's not the only site with problems , but for a change i e mailed them about it , can't wait to see what there gonna say ) wheres Yits when you need him

The last I heard was Friday when he thought the calender bugs was fixed and stable. They apparently wasn't so my guess is that's what he's still trying to do.
I hope they will fix it before Christmas is over

 

[mimi26]

Where is Yits? its December now still waiting for our DOA tournament

 

[aceking123]

The last I heard was Friday when he thought the calender bugs was fixed and stable. They apparently wasn't so my guess is that's what he's still trying to do.
I hope they will fix it before Christmas is over

yep thanks ) still not helping players though tirilej its a punishment playing there atm , as players we can deposit elsewhere )

 

[Tirilej]

yep thanks ) still not helping players though tirilej its a punishment playing there atm , as players we can deposit elsewhere )

I know. I guess they hate those bugs just as much as we do. It's not a good business for them if it doesn't work.

@mimi He said he would set it up as soon as he could. I think it will be before Christmas but I hope it's not until the casino is functioning normal again

 

[aceking123]

To be frank & honest the place is fuelled with bugs , book of ra although reported over two weeks ago they still have not fixed it , the new game wildreels or whatever its called .whilst it loads fine it finishes then goes to a tiny small screen so you can't play it , this was reported when i first seen the game & there's other games too, if they want players to help give us forum members a shout im pretty sure we can help with all the things not working from across different waters.

Bet -at asked for our help after DDOS affected them , plenty of players chipped in to help.

Simple really just ask !

 

[Mouche12]

As things are standing now, I have not received any acknowledgement from support and Yits that there are bugs on the site or issues (casino errors and lagging) with the slots (MG, NetEnt and PlaynGo). In fact, at Yits' request I've sent AGAIN a screenshot of the error and info regarding my internet connection, cache, cookies, browser, desktop. No mention of a refund. Support shifts the blame onto the game providers. But at the same time they claim that other players do not experience any issues.

Yits still needs to reply to my last email.

So far, not impressed with the way my complaint is being handled.

NB: support informed me that sending PMs here to Yits won't work, you'll have to e-mail him. But that is of course ridiculous, reps should be available and respond to players' concerns on this site.

 

[PaaskeDenmark]

I had a horrible and frustrating session as well at Guts on Monday and feel my over £20 went to waste did not enjoy it at all. Even though i took advantage of the 40% bonus and double code. There was so much waiting time between spins after pressing spin button. And moving around slots did not help a lot.

So yeah would say my choices went different and maybe lost quicker and easier as did not really play slots i actually wanted. End of day its luck and who knows i might have lost anyways on other slots but what has been said is correct we pay for a service and not for luck and players should be able to request compensation for lack of entertainment.

I spent so long on on some of these slots also trying to reload and and other browsers. I also got many error codes so frustrating. I had not played for a long time at Guts but now I doubt i will return but instead stick to my main choices like Videoslots, Casumo and Rizk. Shame as Guts has what looks like a good Christmas Calendar but i really cant be bothered chasing those prizes will only login and get the boost every day

PS if you deposited monday then remember to pick up the 15 spins on second strike as I forgot about them after my bad session here. But just logged in and lucky enough the 15 spins were waiting for me

 

[spintee]

I will join the torture lads,

Yesterday was terrible game play, lag and errors, Surely this canot keep going on???

 

[chiya]

To be fair though, if your problem was strictly with that game, or WMS games in general, I doubt it was even Guts' fault. I've seen the above error so many times across so many different casinos where WMS games just don't run well most of the time. Nothing new there and I'm pretty sure it has nothing to do with Guts itself.

of course if those problems persisted regardless of the game provider then that's another story ..

 

[Jono777]

I too was subject to the torture Monday gone.

Tin foil time but the Rhino was so laggy and continually disconnecting every 4-5 spins, I started to think I wasn't actually connected to any servers, not one paying spin in countless spins and when these errors are arife I can't help thinking like this.

Motivation to even report it or go to support is long gone!

 

[goatwack]

That's the thing isn't it, if our complaints aren't being listened to and the games continue to perform badly then it becomes a waste of time contacting support, as they clearly aren't addressing the issues at all.

Best thing to do is vote with your wallet and stop playing at places that choose to ignore their customers. Problem is that too many of us are way too nice in this regard, and place our faith in them to rectify these persistent errors when they couldn't give a hoot.

If they lost 50% of their userbase in a month you can bet your bottom dollar they'd find a solution!