Guts terrible game play

[Mouche12]

To be fair though, if your problem was strictly with that game, or WMS games in general, I doubt it was even Guts' fault. I've seen the above error so many times across so many different casinos where WMS games just don't run well most of the time. Nothing new there and I'm pretty sure it has nothing to do with Guts itself.

of course if those problems persisted regardless of the game provider then that's another story ..

Had not played WMS that Friday, but errors and lagging consistently occurred with MG, NetEnt and PlaynGo slots, so there's more to it than just the game providers. As Goatwack said, I also feel now that it's a complete waste of time to contact support (and even the casino rep as I have still not received a final reply to my complaint) as promises are made (tech dept. will look into it) but no follow-up is given when support subsequently states that other players did not experience any issues whilst at the same time (and in contradiction to this statement) shifting the blame on to the game providers.

 

[spintee]

Had not played WMS that Friday, but errors and lagging consistently occurred with MG, NetEnt and PlaynGo slots, so there's more to it than just the game providers. As Goatwack said, I also feel now that it's a complete waste of time to contact support (and even the casino rep as I have still not received a final reply to my complaint) as promises are made (tech dept. will look into it) but no follow-up is given when support subsequently states that other players did not experience any issues whilst at the same time (and in contradiction to this statement) shifting the blame on to the game providers.

Shifting the blame or blaming the cookie rubbish is an insult. Yes it maybe a provide issue but than does this make other issues? If so than get rid of that provider untill sorted,

there is a few sites I play and will name one VS I rarly see any errors and they have alot of stuff going on, More than most, Sites should boil down the problems instead of passing the buck.

I always say that errors are and always will be there and I have no problem with that but it comes to a point when its constant non stop. I myself rarely speak to CS on any site as I know what there like, No matter how polite they are you just cannot ask a kettle to fry an egg.

Get it sorted sites FFS

 

[mac72]

Had not played WMS that Friday, but errors and lagging consistently occurred with MG, NetEnt and PlaynGo slots, so there's more to it than just the game providers. As Goatwack said, I also feel now that it's a complete waste of time to contact support (and even the casino rep as I have still not received a final reply to my complaint) as promises are made (tech dept. will look into it) but no follow-up is given when support subsequently states that other players did not experience any issues whilst at the same time (and in contradiction to this statement) shifting the blame on to the game providers.

Mouche i feel your pain. In my experience this particular Group seem to treat their customers with complete disdain. Their rep Yits is inactive most of the time and i find his tone in my dealings with him anyway to be completely disrespectful.He appears to think that it is funny (annnd here i am) not to be seen for 2 1/2 weeks , log in for 5 minutes to stick up a promo to quell the masses and then clear off again.

Back on 21st March he said this "Having said that, I am looking internally for a solution to this CM absence that I occasionally fall into - I will soon announce an additional rep either sharing my login or setting up his own - we shall then rotate CM coverage shifts, because I am conscious of the fact that I sometimes go awol and need to find a solution that more suits the fair fulfillment of legitimate CM contacts and gripes. I apologise sncerely to all legitimate contacts who have been kept waiting." TO THE BEST OF MY KNOWLEDGE THAT HAS NOT BEEN DONE

On 22nd March he said this "Hi mac82 - to back up Captain Rizk, you are welcome to have an account with Guts too - albeit one restricted from reload bonuses but allowing for free spins eligibility due to the fact that some notes I have dug up from back in the days this happened to you that the decision was also based on apparent links to other accounts to maximise the use of available bonuses.

Now please BEFORE you go ballistic at my statement above let me once again outline - I do not know whether it is accurate or not - I am just stating information that I am receiving. It might well even be inaccurate, as I mentioned was well before my time, on a different gaming platform - I did not make nor assess these decisions."

This is a seasoned casino rep and he knew exactly what he was doing when he said the above.The inference was made that i was somehow involved in multi-accounting, that allegation in our world is akin to saying a school headmaster "may be involved in child abuse" and the cherry on top was the "i don't know if its true but i'll throw it out there anyway".He knows that mud can stick, thats why he did it. I called him out on it at the time absolutely no response.

I actually thought though maybe things might get better after the assurance from the mighty captain rizk on 22nd March "OK I have to bring this to a close from a Rizk point of view and answer all of these questions clearly and transparently. Yes your account did get closed incorrectly after the CEO had approved its opening, since then procedures have been brought in to make sure this doesnt happen again. Furthermore you were given further confirmation from me that there was no problem with your account. So for these errors I apologise on behalf of Rizk unresevedly."

So after 8 months of playing a small amount at their site which was " me giving them a chance" not the other way around and circa £10k+ of deposits i open an account with "Dunder" a few weeks ago only to have it blocked as i am in their words after a thorough investigation "permanently self excluded" from BETSPIN. Everyone playing here knows the issues with exclusion, plenty has been said about everymatrix and i just decided that enough was enough. This was supposed to have been dealt with in March but it obviously wasn't and i'm not going to play with people who can't keep their record keeping in order.

What exactly was going to happen if i hit big in a year or two's time at Rizk?? NOBODY here can give any guarantees this would not of been an issue.People may have moved on,the company might of been sold on and they can't qualify to this date what exactly the issue was with my account at GUTS and that was only a year old and the same people are still in play (TONY GUTS). Exclusion means non-payment so as far as im concerned they were dealing with me in a no lose enviroment, with the information on file they could if i hit big of said "no your self excluded heres your deposits back". That is a position THEY put themselves (and me) in, i did not promote or advocate it, it's no good saying they wouldn't the fact is they could and that is not a proper way to conduct business

I requested their UK address from their CEO Lasse Rantala (well CEO Zecure Gaming which apparently is Rizk) as i was quite happy to sort the above issues out in a UK court. That request was refused, "deal with us in Malta".

Their allegation in relation to "linked accounts" still to this day sits out on this forum. It causes me great distress (and may still cause me loss) and i have always wanted to get to the bottom of it. So before any of you jump to the defence of this lot just ask yourself if the same was said openly about any of you would you just be happy to shrug your shoulders and say fine - I SAY NOT so don't ask me to. Neither was Mouche slated when he said he had paid for a service which he hadn't received and i don't think i should pay for a service when the terms of that service are deficient due to the operators record keeping especially after that issue was brought up numerous times and categoric assurances were made 8 months ago and i said on 22nd march " Thank you, that is all i need to know and ever did need to know from RIZK. It is exactly because i might wish to play at your site that after 2 account closures i needed the reassurance.You have given it,that is fine" That is why i played and they let me down again

 

[jumboshrimp]

Yits this is really bad. Opened happy holidays and holiday season, got game errors after it almost loads. Clear all cookies and cache reset modem and nothing loads.

Come in a couple hours later without clearing cookies and play avalon2 over 300 spins no bonus and then game error.
This happens constantly since the xmas promo. I will go over 200 spins, no bonus and then game error out of the blue.

 

[goatwack]

I mean seriously, is this what they call service? It's not good enough.

Guts are relying on their reputation and brand to keep customers playing there. Any new customer would take one look and log straight back out.

What's the point of hosting playable games if no one is able to play them.....this kind of amateur-hour shit makes the casino industry a laughing stock.

Now imagine Netflix/ Sky or whoever else charging for a film and the stream is as ropey as this....it'd get pulled altogether and cause a massive furore. Yet here we are almost in 2017 and this is what casinos give their users.

 

[spintee]

I mean seriously, is this what they call service? It's not good enough.

Guts are relying on their reputation and brand to keep customers playing there. Any new customer would take one look and log straight back out.

What's the point of hosting playable games if no one is able to play them.....this kind of amateur-hour shit makes the casino industry a laughing stock.

Now imagine Netflix/ Sky or whoever else charging for a film and the stream is as ropey as this....it'd get pulled altogether and cause a massive furore. Yet here we are almost in 2017 and this is what casinos give their users.

Terrible, What is it gong to take is beyond me,

Other day I was short changed £203.50 by skrill and hat to wait 17 days, Now any site that lets this go on is unreasable and no feking need,
Not just guts or sites running this shit

I will edeit this shit:: When getting short changed is not god, People are out there with nothing, I got not much my self and that cash would of beem nice, But in this day and age there is no need,

Clear Cookies peeps

 

[Jono777]

They could even twerk the RTP of their slots to pay for these much needed 'repairs'

Oh hang on a minute

 

[Mouche12]

@Mac72: that's a horrific story about the linked accounts and the SE - very poor handling on their part (apart from Captain Rizk). I just sent another email to Yits, enquiring when he will finally give a reply to my complaint.

 

[mac72]

@Mac72: that's a horrific story about the linked accounts and the SE - very poor handling on their part (apart from Captain Rizk). I just sent another email to Yits, enquiring when he will finally give a reply to my complaint.

I thought he handled it at the time,took him at his word and played. But saying it and doing it are two different things and as a group they did not deal with it properly.I find them totally dishonourable and untrustworthy.The dishonourable part in relation to the "linked accounts accusation" , the untrustworthy in leaving the self exclusion "on file" after many assurances all account issues had been dealt with. Could be stupid, could be crooked - still has the same net effect.

Here's the Dunder chat (and remember i'm playing at rizk 8 months £10k+ deposits):

Héctor

15/11/2016 10:24:05
Hello!

15/11/2016 10:24:22
How may I help you?

Anonymous

15/11/2016 10:24:27
hi i opened account last night but it says account locked

15/11/2016 10:24:36
email:

Héctor

15/11/2016 10:24:47
I will take a look.

15/11/2016 10:26:09
I could see that you are self-excluded from BetSpin

15/11/2016 10:26:13
Since we share a license with them you are automatically excluded from our site as well.

Anonymous

15/11/2016 10:26:23
im not self excluded

Héctor

15/11/2016 10:26:43
If you wish to re-open your account with us, you first need to remove the block from them.

Anonymous

15/11/2016 10:26:55
i never placed a block

Héctor

15/11/2016 10:26:56
According to the block, you are.

Anonymous

15/11/2016 10:27:05
are you on same licence as casumo

Héctor

15/11/2016 10:27:15
Yes, Casumo as well

Anonymous

15/11/2016 10:27:26
i play at casumo no problems

15/11/2016 10:27:55
please email me a copy of the block

15/11/2016 10:29:18
who else shares your licence

15/11/2016 10:31:02
have you emailed me the block

Héctor

15/11/2016 10:31:10
Just a moment

Anonymous

15/11/2016 10:31:57
are rizk on your licence

Héctor

15/11/2016 10:32:06
[url]https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=218c5236-1e36-422f-85f2-c61820423c47&details=1[/url]

15/11/2016 10:32:10
There you go

Anonymous

15/11/2016 10:32:30
and the block

Héctor

15/11/2016 10:33:35
The block you need to contact Betspin about

Anonymous

15/11/2016 10:33:44
no you have a record there

15/11/2016 10:33:53
so whatever you are seeing

15/11/2016 10:33:59
email me a copy

15/11/2016 10:34:14
it pertains to me and i am entitled to it

Héctor

15/11/2016 10:34:16
I can't sorry.

Anonymous

15/11/2016 10:34:39
i will ask again you are holding data on me and i request that you disclose it to me

Héctor

15/11/2016 10:34:42
All I am seeing is that your acocunt is blocked from Betspin

Anonymous

15/11/2016 10:34:54
you said self-excluded

Héctor

15/11/2016 10:35:17
Yes. That is the term for it

15/11/2016 10:35:25
It means blocked

Anonymous

15/11/2016 10:35:34
so then i shouldnt be playing at any casinos under yuour licence

Héctor

15/11/2016 10:35:55
That is correct

Anonymous

15/11/2016 10:36:04
that is fine can you email me this chat

15/11/2016 10:36:16
when was i self excluded from

15/11/2016 10:37:30
what date

Héctor

15/11/2016 10:38:12
On our site you were excluded 8 hrs ago.

15/11/2016 10:38:16
Yes I can send the chat

Anonymous

15/11/2016 10:38:24
but what date betspin

15/11/2016 10:38:30
there must be a date

Héctor

15/11/2016 10:38:52
That you need to ask Betspin about.

15/11/2016 10:39:01
You just opened the account with us.

Anonymous

15/11/2016 10:39:04
ok email the chat

Héctor

15/11/2016 10:39:08
We do not have any other records

15/11/2016 10:39:21
Is there anything else I can assist you with?[/I]

And here's the response from Rizk:

[I]"We have investigated your case thoroughly with our sister sites and your account was first blocked at Betspin due to bonus abuse. The permanent Self-exclusion was set on the account to prevent you from creating any accounts on our network and to prevent you from abusing our promotions[/I]."

And i NEVER played at BETSPIN, account was blocked at GUTS (so so much for the thorough investigation couldn't even get the facts right then) and if you want to see that sorry tale look at the thread "guts/betspin/rizk and generally the issue etc."

This outfit are obviously in a mess, i've seen many other members on this forum complain about not being able to log in, account blocked issues etc. I for one have had it right up to here with them and if they can do it to me they can do it to any one of you at any time.

 

[steinhaug]

You do have a point. the risk however these days is nothing to do with gambling, my end its usually whether the mouse and keyboard will make it thru the next hour.

These errors take losing and multiply it by 100x

The point referenced was a stupid remark which lacks experience in real world, a comment that tells me that the writer did not offer a thought on the matter but only wanted to spew a comment he might aswell wrote "fifth" since he didnt make it for the infamouse "first" comment.

Well, why do I say this? Because - if you have played a while you will know that the session you are in are gold! If you are in a session that gives you a streak - do not log out since this will likely restart your luck and you lost your chance of getting ahead! I have myself on a few occations found myself on a winning streak - and the casino connection resets - and then I lose. From winning on all I touch - to relogin - and im done!

So losing sessions, is actually irresponsible from a casino and we as players should be better at informing them and demanding refunds if its bad.

Also - I might add - for a gambler, compulsive or not, lagging and broken connections is favourable from the casino perspective as we players (yes I am in the group I am describing) will bet retardly to make our spins count in hope of not experiencing more lagg or broken connection. Since crazy betting constantly very very very veeeeeery rarely gives a good return broken connections and lagging equals lose all your money.

It does add one thing with broken and lagging games that a stable connection cannot do: You always feel pissed and atleast I tell myself the casino may go f*** itself! And it better not be lagging next time I play, its good bye for me!

It sounds like a better sollutution asking for refund, instead of hating the casino and stop being customer due to a technical problem....

I must remind myself of this!

Good thread!

 

[Mouche12]

The point referenced was a stupid remark which lacks experience in real world, a comment that tells me that the writer did not offer a thought on the matter but only wanted to spew a comment he might aswell wrote "fifth" since he didnt make it for the infamouse "first" comment.

Well, why do I say this? Because - if you have played a while you will know that the session you are in are gold! If you are in a session that gives you a streak - do not log out since this will likely restart your luck and you lost your chance of getting ahead! I have myself on a few occations found myself on a winning streak - and the casino connection resets - and then I lose. From winning on all I touch - to relogin - and im done!

So losing sessions, is actually irresponsible from a casino and we as players should be better at informing them and demanding refunds if its bad.

Also - I might add - for a gambler, compulsive or not, lagging and broken connections is favourable from the casino perspective as we players (yes I am in the group I am describing) will bet retardly to make our spins count in hope of not experiencing more lagg or broken connection. Since crazy betting constantly very very very veeeeeery rarely gives a good return broken connections and lagging equals lose all your money.

It does add one thing with broken and lagging games that a stable connection cannot do: You always feel pissed and atleast I tell myself the casino may go f*** itself! And it better not be lagging next time I play, its good bye for me!

It sounds like a better sollutution asking for refund, instead of hating the casino and stop being customer due to a technical problem....

I must remind myself of this!

Good thread!

VERY well put kimss, it also sums up my experience and feelings regarding gamings sessions with constant errors, lagging and disconnects. As I understand from other GUTS players' experiences here, the technical issues have still not been solved, and that's a bad thing. This is not about the occasional casino error but the persistent lagging and occurrence of casino errors (or inability to load games) that makes any player really pi**ed.

 

[brianmon]

The point referenced was a stupid remark which lacks experience in real world, a comment that tells me that the writer did not offer a thought on the matter but only wanted to spew a comment he might aswell wrote "fifth" since he didnt make it for the infamouse "first" comment.

Well, why do I say this? Because - if you have played a while you will know that the session you are in are gold! If you are in a session that gives you a streak - do not log out since this will likely restart your luck and you lost your chance of getting ahead! I have myself on a few occations found myself on a winning streak - and the casino connection resets - and then I lose. From winning on all I touch - to relogin - and im done!

So losing sessions, is actually irresponsible from a casino and we as players should be better at informing them and demanding refunds if its bad.

Also - I might add - for a gambler, compulsive or not, lagging and broken connections is favourable from the casino perspective as we players (yes I am in the group I am describing) will bet retardly to make our spins count in hope of not experiencing more lagg or broken connection. Since crazy betting constantly very very very veeeeeery rarely gives a good return broken connections and lagging equals lose all your money.

It does add one thing with broken and lagging games that a stable connection cannot do: You always feel pissed and atleast I tell myself the casino may go f*** itself! And it better not be lagging next time I play, its good bye for me!

It sounds like a better sollutution asking for refund, instead of hating the casino and stop being customer due to a technical problem....

I must remind myself of this!

Good thread!

I would assume that there isn't just one 'instance' of a game running, with every single customer, who's playing that particular game, connected to it.
More likely there are multiple copies of each game running simultaneously. Possibly even on physically separate servers or even in different geographical locations.

So after a disconnection, you may not be connected back to the same 'instance' of the game as you were playing.

Why this should matter, I don't know

But it's happened to me many many times. I can be playing a certain game, not getting any particularly huge wins, but some decent wins, plenty of small wins and very few dead spins.
Then suddenly there's a disconnection, when i reload the game. 8 out 10 spins are dead and 2 spins are small wins . The difference is like night and day.

Obviously just one of those online gambling industry (HUGE) coincidences

 

[Harry_BKK]

Repeating myself. Guts is displaying clearly the "established in the market" syndrom.

Big enough to stop caring about single players, the masses replace those easily.

Seen it happening countless times with other groups. Arrogance replaces the will to help, simply because they do not need me and you anymore. Don't need to listen, don't need to care as the 100's or 1,000's new daily sign-ups are much easier to handle and far less demanding.

Nothing new, nothing to see, move along.

 

[incrediblestuff]

Ok, first off, i am also of the conviction that it's not cool or helpful to be booted out of a particular slotsession, had this many times myself, and the most annoying scenrio is what one poster described in this thread, that exactly after 100's of losing spins (when all gamblers feel they are bound to finally hit something) to THEN be booted..it's pretty much the worst that can happen, aside from going straight to zero with a few miniscule wins and maybe one non paying feature to boot.

However, myself having also gambled online for more then 20 years, i also know for a fact that NO session will consist of a player constantly winning, unless of course the Casino is rigged! But to put some perspective on things, there are winning sessions happening on a daily basis, if this wasn't the fact then Gambling would have never become such a popular pastime..

What i do feel is that this thread (no offense to mouche, whom i really appreciate, or any other gambler that shares his feelings on the matter) is a little over the top. If you guys (and gals) really think Guts has already lost the will to listen, and general interest in us, then i think you are missing a few clear pointers that prove the opposite. Aside from mac72 issue, which i.m.o. is a matter irrelevant to this issue, most are saying they have had these sessions too, and are venting along with the o.p. and it really reads, as if all cropped up emotions from such sessions (which i am sure were NOT all @ Guts) were put into this thread, and poor Yits/Guts is/are getting drowned in them!

Remember how these guys have been pampering us, since Ben, and after..and that when Casino's expand, there's always going to be hiccups and whatnot: Ben started to focus on this cloud based solution, with the best of intent, hoping to cure players bad experiences with errors and disconnections (which had been a rising issue, due to the enormous growth of online gaming in terms of multiplatform Casino's and cross-platform bonuses) and i think that was praiseworthy.. it seemed to have worked well, and now apparently there have been issues again.

Now, without trying to be a dick: when i was playing in another Casino, that same night that mouche described, i also had issues with loads of Games, particularly Play'n Go and Nextgen..I then also notified the rep, and was comped, but not because i lost my deposit, but there was also an odd occurrence which took one good line win's winnings on Holiday Season, straight back after crediting it.. Funny enough i also had a few free spins in Guts, where i had no issues at all.

I never really asked for money back that i lost in 'just' a session with continuous error's, but i sure as hell let the Casino know it was a horrendous experience, and if they then not chose to comp me themselves, or give me a satisfactory explanation, i would just stay away, at least for a while...simple as that.

And my point here, is that we now have many, many places to pick from, and we shouldn't be getting frustrated when these issues occur, but instead go elsewhere..Of course you can't always do that (sometimes it's your last deposit, or your only spare change for that week or month, and then it hurts much more) but even if you can't at that time, if you feel the Casino was at fault (and they absolutely aren't always, as sometimes it's just one provider, or several, and sometimes it's your own internet or PC - trust me on that) and they didn't redeem themselves to your satisfaction, then just move on.

Agreed a rep for an accredited Casino has some duties to fulfill here, of which resolving issues in an acceptable timeframe is one, but that doesn't mean that when one is afk for a few days, or even weeks, that they don't care. On the other hand, if people are being discredited openly, they may feel the need to disappear for good.

I am not saying he should not improve in terms of absence, or indeed, as he said himself, share the responsibility with a colleague, but to be so harsh about it, is quite unnecessary, i.m.o.

I for one think he has shown great participation overall, and he also has thrown some great promo's so far, the current DOA championship continuation being one of them.
Just give him a little time, and don't start with the pitchforks yet, i really feel that is out of place at the moment.

I think mac72 should try and resolve this with them, but if he feels he has tried a plenty, then he should PAB! Let the Meister and Max decide what's what.
As for Mouche, i do hope things are resolved to satisfaction a.s.ap. but also still feel it is not perse justified to gamble away funds in lagging session filled with errors, and then asking for a refund.

Normally you just stop playing, or the Casino just sees a player depositing, losing and then asking his/her money back..if they would do that then they will be out of business soon...

They can't necessarily see errors in the logs, or establish any logging in and out of certain slots as due to a tech error, and if they hadn't had tons of players reporting the same, they re going to have to investigate with the appointed providers, which can, and will take time. I know this also from experience


Long story short, i feel for both the O.P. and everybody else that has suffered such sessions, including myself, as i know too well how frustrating they are, but i always try to solve it myself, with the Casino in question. If it can't be solved to my satisfaction, then i move on, and may or may not report it here or wherever, if i feel the service was so bad, it needs to be public. But that is very rarely the case! Guts has been one of those rare gems from the start, and they introduced plenty of cool stuff, some of which has been adapted by some of the competition (such as wagering-free Free Spins) and the least we can do is give them some leeway..

But again, i don't think it's only Guts that has these issues, perhaps it's just more noticeable since a lot of players here choose Guts as their nr. 1 destination..

I'll probably be tarnished for this, as devil's advocate, because i have a small affiliate site and whatnot, but i tell you this, i am just a player, and have always been a player, (that site was once an attempt to help both myself and new players at the same time, and i had a a little dream of perhaps becoming the Dutch Casinomeister ) and everything i say or do, is thus from a players perspective! I am all for realistic expectations, and clear communication, which requires a lot of patience at times, but over the years, i have found this is the only way to go, if you want to get things done.

Maybe i'm reading too much into it, i just can't stand too much negativity, especially if i feel most of it is not directed at the right place.

 

[Mouche12]

without trying to be a dick: when i was playing in another Casino, that same night that mouche described, i also had issues with loads of Games, particularly Play'n Go and Nextgen..I then also notified the rep, and was comped, but not because i lost my deposit, but there was also an odd occurrence which took one good line win's winnings on Holiday Season, straight back after crediting it.. Funny enough i also had a few free spins in Guts, where i had no issues at all.

To put things into the right perspective: this is about the sheer number of casino errors (MG) and lagging of NetEnt/PlaynGo slots for hours on end (last Friday). This fact has so far not been acknowledged by Yits and Guts support. Nor have I been offered any comp for the appalling gaming session; instead the blame is shifted on to the game providers whilst at the same time claiming that other players at Guts have no issues. Hence, I am not being taken seriously and to date Yits has not replied to my last emails of 7 and 8 December.

 

[Casinomeister]

Yeah, I'm a bit surprised at some of the comments here - you'd think it was the end of the world.

Many of you are experienced gamblers and know that there are a myriad of reasons why games may lag - and it shouldn't shock you if the front line of the casino support do not know how to reply to this sort of situation. So demanding your money back is a bit over the top IMO.

Guts, Rizk, and Betspin have been incredibly responsive, generous, appreciative, and respectful to the members of this forum. Some of you need to bear this in mind when calling them out to be other than reputable. I'm rather surprised at some of the comments being made here.

@Mac72 - you are hijacking this thread with your own issue which doesn't have much to do with the topic at hand. If you have a complaint - calm down a bit and start your own thread. Thank you.

 

[incrediblestuff]

To put things into the right perspective: this is about the sheer number of casino errors (MG) and lagging of NetEnt/PlaynGo slots for hours on end (last Friday). This fact has so far not been acknowledged by Yits and Guts support. Nor have I been offered any comp for the appalling gaming session; instead the blame is shifted on to the game providers whilst at the same time claiming that other players at Guts have no issues. Hence, I am not being taken seriously and to date Yits has not replied to my last emails of 7 and 8 December.

I know this my friend
Again, i am not saying your grievance is invalid, and i also am of the opinion that either support or Yits should keep you updated at the very least.
It was a more a reply to the general tone the thread was continued, and an apply for a calm demeanor and patience

 

[Mouche12]

Yeah, I'm a bit surprised at some of the comments here - you'd think it was the end of the world.

Many of you are experienced gamblers and know that there are a myriad of reasons why games may lag - and it shouldn't shock you if the front line of the casino support do not know how to reply to this sort of situation. So demanding your money back is a bit over the top IMO.

Guts, Rizk, and Betspin have been incredibly responsive, generous, appreciative, and respectful to the members of this forum. Some of you need to bear this in mind when calling them out to be other than reputable. I'm rather surprised at some of the comments being made here.

@Mac72 - you are hijacking this thread with your own issue which doesn't have much to do with the topic at hand. If you have a complaint - calm down a bit and start your own thread. Thank you.

I will be happy to show you all the PMs and emails and replies from Yits and Guts support and let you judge whether my complaint is being dealt with in a timely and fair manner

 

[mac72]

Yeah, I'm a bit surprised at some of the comments here - you'd think it was the end of the world.

Many of you are experienced gamblers and know that there are a myriad of reasons why games may lag - and it shouldn't shock you if the front line of the casino support do not know how to reply to this sort of situation. So demanding your money back is a bit over the top IMO.

Guts, Rizk, and Betspin have been incredibly responsive, generous, appreciative, and respectful to the members of this forum. Some of you need to bear this in mind when calling them out to be other than reputable. I'm rather surprised at some of the comments being made here.

@Mac72 - you are hijacking this thread with your own issue which doesn't have much to do with the topic at hand. If you have a complaint - calm down a bit and start your own thread. Thank you.

No problem i'll start my own thread later when i've time

 

[Tirilej]

No problem i'll start my own thread later when i've time

Or maybe do as Incrediblestuff suggested and PAB. Let Max and Bryan deal with it so you maybe can get an end to your issue.
You've already posted about it several times, and have an old thread about it, so a new thread would just start another bashfest against them.

No, I don't say that you don't have the right to be upset, but revenge won't solve anything.

 

[ozimatt78]

No issues for me downunder

I've played a fair amount over last few days and weeks and although in the past years I've had some gameplay issues/connection lagging. It's been a while since I've seen it when I'm online playing. Sorry to go against the trend but for some players things are running fine.

 

[Guts - Yits]

Issues with lag

Hi all,

Anyone who played real money on the night of Thursday 1st December through Friday 2nd December (european times) might indeed have experienced some lags caused by our base platform. Sadly, it was one of the platform white labels who had an affiliate going on adventure, and directing advertising traffic to said casino's servers, which our base platform shares with Guts as well. It was intermittent, and did not affect everyone.

The other lag issues are hard for me to pinpoint.

I ask everyone this thread to PM me if they were online during said hours as a first step - I shall see what I can do in terms of some nice conciliatory bonuses on a 1 to 1 level. Please do not assume that this means I am 100% sure you were affected by something caused by our central operating platform, I am but stating that it is a possibility and that I am more than happy to make gestures if so.

Anyone still experiencing problems outside of that timeframe I ask to email support@guts with a subject of FAO Yits, to avoid everything going through CM, so I can try to delegate some of this to other team members internally to hopefully see if we can uncover anything. If I try to do anything completely by myself via PMs, I assure you I won't be able to do much because each case often requires quite a bit of work - and might never be uncovered by those investigating.

I'll be online this weekend, likely Sunday, and I will make that the day for these complaints and this thread - hopefully by then we will have gathered all the info requested above, from all the complainants. Ill also try to address other backlogs, and dedicate myself exclusively to CM. So, pleae get your messages in by 2PM Sunday (Central European Time).

If you are enjoying the Xmas calendar, but still feel lag is an issue - please just take your daily survey boost, because you can still progress towards rewards without actually playing. The promo and all associated rewards are there to work towards until Xmas day, so no rush, I don't want you to have a bad experience with your money in the meantime.

@Mac72 - we cannot talk to you directly. Please address all communication via legal channels. If that gets dropped/finalized/resolved and you want me to lend you an ear after that stage, I gladly will. Answering this message will unfortunately go unanswered on my part, my hands are bound.

Best,

Yits

 

[spintee]

I've played a fair amount over last few days and weeks and although in the past years I've had some gameplay issues/connection lagging. It's been a while since I've seen it when I'm online playing. Sorry to go against the trend but for some players things are running fine.

Its been a while since you see errors when playing online? where else are you ment to play from?

 

[Mouche12]

Very much appreciated Yits that you take the time to explain.

And I want to add that my complaint has been resolved to my full satisfaction, thanks Yits.

 

[spintee]

Hi all,

Anyone who played real money on the night of Thursday 1st December through Friday 2nd December (european times) might indeed have experienced some lags caused by our base platform. Sadly, it was one of the platform white labels who had an affiliate going on adventure, and directing advertising traffic to said casino's servers, which our base platform shares with Guts as well. It was intermittent, and did not affect everyone.

The other lag issues are hard for me to pinpoint.

I ask everyone this thread to PM me if they were online during said hours as a first step - I shall see what I can do in terms of some nice conciliatory bonuses on a 1 to 1 level. Please do not assume that this means I am 100% sure you were affected by something caused by our central operating platform, I am but stating that it is a possibility and that I am more than happy to make gestures if so.

Anyone still experiencing problems outside of that timeframe I ask to email support@guts with a subject of FAO Yits, to avoid everything going through CM, so I can try to delegate some of this to other team members internally to hopefully see if we can uncover anything. If I try to do anything completely by myself via PMs, I assure you I won't be able to do much because each case often requires quite a bit of work - and might never be uncovered by those investigating.

I'll be online this weekend, likely Sunday, and I will make that the day for these complaints and this thread - hopefully by then we will have gathered all the info requested above, from all the complainants. Ill also try to address other backlogs, and dedicate myself exclusively to CM. So, pleae get your messages in by 2PM Sunday (Central European Time).

If you are enjoying the Xmas calendar, but still feel lag is an issue - please just take your daily survey boost, because you can still progress towards rewards without actually playing. The promo and all associated rewards are there to work towards until Xmas day, so no rush, I don't want you to have a bad experience with your money in the meantime.

@Mac72 - we cannot talk to you directly. Please address all communication via legal channels. If that gets dropped/finalized/resolved and you want me to lend you an ear after that stage, I gladly will. Answering this message will unfortunately go unanswered on my part, my hands are bound.

Best,

Yits

Good man, I was not playing on them dates but posted screen shot from the other day, I know sites get erors and that cannot be helped but its overboard on guts, I played Rizk a few times and all was good

Conterny to what has been said, we know your a good site and no doubt about that and brilliant reps, its the answers people are looking for,

Like the boss said, Its not the end of the world but if you starving and go to MacDonald to get empty bag with a sauce you are not going to be happy.

If theer was errors that was out of your conteroll than why a week to state this?