Guts terrible game play

[Tirilej]

I hazily remember actually clearing my cookies & cache one time, a couple of years ago. Worst part being, it worked

Needless to say, not so much since. I can't believe they still throw that line out there. It has to be an in-joke, shirley

It really isn't since that most of the time is the issue, and there is constantly new customers signing up that has no idea about what they mean.
I forget sometimes and I clearly see a difference in many places. It's a pain, but we can always start our chat with telling them not just about our problems but also that we already have cleareded and done what we can. Maybe we will be taking more seriously then too.

 

[Jono777]

I'm never clearing em again.

The amount of usernames and passwords I've gotten wrong this last fortnight is embarrassing to say the least.

Never clicked so many "Forgot" links

Thankfully today's play has been error free (excluding WMS which I have now officially given up on)

 

[Jono777]

It really isn't since that most of the time is the issue, and there is constantly new customers signing up that has no idea about what they mean.
I forget sometimes and I clearly see a difference in many places. It's a pain, but we can always start our chat with telling them not just about our problems but also that we already have cleareded and done what we can. Maybe we will be taking more seriously then too.

IMO we should ALWAYS be taken seriously.

We are the customer after all

 

[aceking123]

it still is playing up , now both days i've tried twice this week i've been kicked out from server , im afraid its time for the account to go , guts sort your crap out , quick spin tonight kicked again not good enough at all !!!!

 

[goatwack]

It really isn't since that most of the time is the issue, and there is constantly new customers signing up that has no idea about what they mean.
I forget sometimes and I clearly see a difference in many places. It's a pain, but we can always start our chat with telling them not just about our problems but also that we already have cleareded and done what we can. Maybe we will be taking more seriously then too.

I have often pre-emptively mentioned the cookies/ cache theme, only for them to say it anyway

Players don't get taken seriously from casinos full-stop. Even with the latest and greatest rig or internet connection the casinos will attempt to shift the blame.

So as much as you enjoy defending them, they've been turning a deaf ear for years, so it's extremely hard to take anything they say seriously these days.

 

[Tirilej]

I have often pre-emptively mentioned the cookies/ cache theme, only for them to say it anyway

Players don't get taken seriously from casinos full-stop. Even with the latest and greatest rig or internet connection the casinos will attempt to shift the blame.

So as much as you enjoy defending them, they've been turning a deaf ear for years, so it's extremely hard to take anything they say seriously these days.

I don't enjoy defending them. Why do you say that?
What I do know though is that Guts started up on the Every Matrix platform, and it wasn't running good there. There were constantly problems and complains.
That was the very reason why they started the platform it runs on now. They of course wanted everything to work fine. They had ideas and they still do.

Maybe there are too many casinos there now, maybe there are events they can't control or maybe the technical staff isn't good enough. They do want it to run ok though or they have to deal with complaints and maybe lose players and money.
I can assure you I get just as disappointed as anyone else when things don't work, but I always try to see all sides of everything. That does not mean I enjoy defending them.

 

[Jono777]

Maybe there are too many casinos there now,

I think you've hit the nail on the head right there

Drastic increase in new casinos, together with a huge increase in 'traffic' has lead to 90% of these problems.

Just my thoughts!

 

[Tirilej]

I think you've hit the nail on the head right there

Drastic increase in new casinos, together with a huge increase in 'traffic' has lead to 90% of these problems.

Just my thoughts!

Or that when they fix something to make it work for some people it decrease some things for others.
Rizk had worked perfect for me earlier. No problems at all. Then I was told that others had problems so they changed a few things and made some updates. I can hardly play there at all now. So what did they do?
Guts working fine for me though, so why not for everyone.

 

[goatwack]

I think you've hit the nail on the head right there

Drastic increase in new casinos, together with a huge increase in 'traffic' has lead to 90% of these problems.

Just my thoughts!

There's millions of gamers playing simultaneously off servers too, probably many more than use online gambling, but you don't see these types of recurring crippling issues.

It's got so bad that we end up inadvertently defending casinos' shoddy practices whilst nothing is ever fixed

 

[brianmon]

Everything worked like dream, when they first moved to their own platform, although I can't speak for Guts, since I don't play there. But I did play at Betspin and everything worked perfectly.
Then as time when on and new sites were added, the problems became worse and worse.

I got sick of taking a gamble on whether things would be working good, or not
So their sites now only get one, maybe two, of my deposits a week. And only usually when i'm playing after midnight, which I assume would be off-peak hours.


It seems like they moved from EveryMatrix's overloaded servers to their own new platform, and then overloaded their own servers, by adding too many other sites.

 

[Jono777]

There's millions of gamers playing simultaneously off servers too, probably many more than use online gambling, but you don't see these types of recurring crippling issues.

It's got so bad that we end up inadvertently defending casinos' shoddy practices whilst nothing is ever fixed

Good Point, I'm tired and only operating at 40% efficency zzzz

Another point I made in a totally different thread a while backthat I stand by (cant recall when/where) is that the casinos know at the end of the day their customers are gamblers (not particularly all problem gamblers, but gamblers none the less) and will play regardless, its what we do!

 

[aceking123]

Good Point, I'm tired and only operating at 40% efficency zzzz

Another point I made in a totally different thread a while backthat I stand by (cant recall when/where) is that the casinos know at the end of the day their customers are gamblers (not particularly all problem gamblers, but gamblers none the less) and will play regardless, its what we do!

It's what we do , but things are changing John people are getting more & more pissed with being booted from games laggy sessions, just poor overall performance from casinos , they damn well make enough money out of players , so why should i graft all week to earn my cash just to pop on as it's a guess to whether im going to have a good session without lag , getting booted or winning for that matter , as most of you i play most days but it's going to come to a end because im not going to keep checking 50 or a 100 , 200 on sites where this shite happens.

Getting rather pi$$ed off with it . im better going out down the bookies, than to be told clear your cookies , do you have any other things running bla bla bla were not sure what the problem is , as we've had no other complaints, i just think its total bollocks & they know it

 

[Tirilej]

Or maybe we have stopped complaining. We do complain here but maybe not enough people are doing it through email and chatt.
I know I don't. I've stopped trying. All my problems with Rizk and I haven't said a word to support, just to their rep here. Although that haven't been really complaining either
So I never talk to them when I have problems. Maybe too many are doing like me and just wait for them to fix a problem they never know exist.

I don't agree about us just keep on playing though. I go where I know I have less problems.

 

[MissRuthless]

Agree with a lot said.

I don't complain much, but last 2 months or so at Guts is not enjoyable at all.

Again other night constant error codes.
I wonder if the issue has something to do with flash player some how

I been playing a huge amount at 32red even though it has been worst 2 months there in history with play sessions and sucked dry or shitty little wins and then all dead and gone, least there is no lag, no disconnects and
these constant error codes like at Guts that has gotten to the point I don't want to bother playing there much anymore

As for contacting chat, what hell for... clear your cookies, cache, use a different browser, blah blah blah........ /sigh

 

[spintee]

Agree with a lot said.

I don't complain much, but last 2 months or so at Guts is not enjoyable at all.

Again other night constant error codes.
I wonder if the issue has something to do with flash player some how

I been playing a huge amount at 32red even though it has been worst 2 months there in history with play sessions and sucked dry or shitty little wins and then all dead and gone, least there is no lag, no disconnects and
these constant error codes like at Guts that has gotten to the point I don't want to bother playing there much anymore

As for contacting chat, what hell for... clear your cookies, cache, use a different browser, blah blah blah........ /sigh

Thats the trouble, flash players are constant updates, web browsing is constant up date, and all the rest, this is even before we go into java or html, Than there is the providers servers than the casino providing us,

What ever happen to XP, Nothing is going to work if every thing is constand update, Not just a small update but when microsoft or other browser's decide to upgrade to a new version than every one has to follow suit,

Than all the java and flash player new release, Than they release computer games which thank god I do not play that people do need a super computer to run the grapics,

 

[MissRuthless]

Yes, so I was thinking maybe that could be related issue then again I guess not, because then it would affect every casino that is using browser versions, I presume :/

Noidea anyway, annoying nonetheless unfortunately

as for a gamer I have a fairly kick ass PC, as I used to multibox world of warcraft, so x5 windows running at once. As well as some FPS games, but just dont have the time too play much now anyways

 

[mimi26]

my god!! dont go on raging rhino, I have had continuous disconnections its ridiculous and I am livid now, went to live chat and was asked if it was my internet, sent them screenies

 

[Jono777]

my god!! dont go on raging rhino, I have had continuous disconnections its ridiculous and I am livid now, went to live chat and was asked if it was my internet, sent them screenies

I have just calmed down from pure RAGE, share and feel your pain

Not just Rhino (several times) but Montezuma and about 8 MGS slots too, my blood was literally BOILING and I thought at one point I was gonna have a self induced melt down!

 

[mimi26]

I have just calmed down from pure RAGE, share and feel your pain

Not just Rhino (several times) but Montezuma and about 8 MGS slots too, my blood was literally BOILING and I thought at one point I was gonna have a self induced melt down!

I practically did have a meltdown on live chat, said I might as well took my 100 quid and burnt it, did you go to live chat?

 

[Jono777]

I practically did have a meltdown on live chat, said I might as well took my 100 quid and burnt it, did you go to live chat?

No mate, if I'd done that at the 'height' of my mood, it would have been like pouring petrol on a bonfire or giving a two year old a machete to play with.

I have PM'ed Yits and will give him a couple of days to look into it and reply.

Never am I one to slate sites etc, Yits has been responsive and understanding to me over the months but today was the worst and the maddest by a long, long shot !

 

[mimi26]

No mate, if I'd done that at the 'height' of my mood, it would have been like pouring petrol on a bonfire or giving a two year old a machete to play with.

I have PM'ed Yits and will give him a couple of days to look into it and reply.

Never am I one to slate sites etc, Yits has been responsive and understanding to me over the months but today was the worst and the maddest by a long, long shot !

can you please log on and tell them, they are saying its just me, I am going to email Yits too,

 

[Jono777]

can you please log on and tell them, they are saying its just me, I am going to email Yits too,

Done

 

[aceking123]

A message for guts , i've told you about your games not working more than once . book of ra , cannot connect server problem your new genii games half don't work, the constant lag , disconnections , booted from server & endless other things seeing as you don't listen to your players has resulted in myself closing my account for 5 years , but hay im sure you have plenty of new players to pi$$ off as well

The point is by me adding to this thread you may listen to your players in future !!!!

 

[mimi26]

Done

Thanks, tried changing games to thunderstruck, just as bad, went to live chat again with more screenies, was asked to clear cookies etc or change browser, just when are they going to admit the problem is them not us, thats what annoys me more

 

[aceking123]

Thanks, tried changing games to thunderstruck, just as bad, went to live chat again with more screenies, was asked to clear cookies etc or change browser, just when are they going to admit the problem is them not us, thats what annoys me more

because they dont care about there players thats why .

 

[Jono777]

I now officially have no hair left and fist marks in my screen. doesn't even come close

x25 (at least) most spins without an error = less than 10

 

[mimi26]

netent also lagging terribly today, but still no one admits there is a problem

 

[Harry_BKK]

211 is an API problem that is relating to the communication between casino and game provider. Has nothing to do with your side at all.

I was told - don't know how much it applies to everyone, but it certainly helped my cause - that over the years accounts on the casino server are getting data heavy and depending on a few things (which were not explained to me) that could lead to these issues. You must remember my banner! Anyway, i had a new account set-up and the situation improved instantly, and not just a little, i would say by so many miles that it would reach the moon.

Save your frustration by asking CS, they are just as clueless as you, me or anyone you randomly ask in the street. All they have is an error list from MG and possible solution. That's it, see pic below:

 

[Jono777]

Thanks Harry and yes how could I forget your banner lol

Thing is I am (usually) a very patient, understanding and calm person.

These errors all day yesterday and today (not to mention plenty more before that) have turned me into a raging, fuming, frustrated person and that's being polite to myself.

Yesterday I could have had a very good cash out from a tiny deposit (well very good to me this time of year around the £200 mark quite possibly)

Thing then is which made me madder was I did not get this due to reloading every 10-15 spins across 10-12 different games.

Some may say this does or will not affect the RTP/Server results etc but experience and the fact that is happening LOTS of times tells me otherwise.

I can and have let the odd laggy session go with a disconnect here and there but no way am I letting this one go, I am madder than a skip full of mad things right now.

Have PM'ed Yits and eagerly await his response. Lets hope he has the calming effect to keep me as a loyal punter into and throughout 2017.

Yeah I'm a 'penny punter' to them but I deserve to relax and enjoy, after all isn't that what it's all about

Edit: Never ending suffering....BS

 

[Slotaholic]

Ive stoped playing at Guts, i used to love that casino but now its just anoying with all the problems,

/Slotaholic

 

[mimi26]

Just been to live chat and was told the games are working fine, and asked what browser I was using, I must admit I got a bit shirty with them because this is now seriously pissing me of

 

[Harry_BKK]

For you mate and all the other frustrated GUTS customers:

​

Thanks Harry and yes how could I forget your banner lol

Thing is I am (usually) a very patient, understanding and calm person.

These errors all day yesterday and today (not to mention plenty more before that) have turned me into a raging, fuming, frustrated person and that's being polite to myself.

Yesterday I could have had a very good cash out from a tiny deposit (well very good to me this time of year around the £200 mark quite possibly)

Thing then is which made me madder was I did not get this due to reloading every 10-15 spins across 10-12 different games.

Some may say this does or will not affect the RTP/Server results etc but experience and the fact that is happening LOTS of times tells me otherwise.

I can and have let the odd laggy session go with a disconnect here and there but no way am I letting this one go, I am madder than a skip full of mad things right now.

Have PM'ed Yits and eagerly await his response. Lets hope he has the calming effect to keep me as a loyal punter into and throughout 2017.

Yeah I'm a 'penny punter' to them but I deserve to relax and enjoy, after all isn't that what it's all about

Edit: Never ending suffering....BS

View attachment 73916

 

[aceking123]

For you mate and all the other frustrated GUTS customers:

View attachment 73917​

cheers Harry for banner

 

[jimbler]

Non-stop...over and over and over again.

Incredibly frustrating in a game like TS2 where you think you are about to get a Wildstorm, only to get another connection error message.

 

[mimi26]

Non-stop...over and over and over again.

Incredibly frustrating in a game like TS2 where you think you are about to get a Wildstorm, only to get another connection error message.

View attachment 73945

is this today, like the last few hours?

 

[mimi26]

This all started from my end when that stupid progress bar was put up! the one that none of us are ever going to acheive

 

[nikantw]

Non-stop...over and over and over again.

Incredibly frustrating in a game like TS2 where you think you are about to get a Wildstorm, only to get another connection error message.

View attachment 73945

Not just TS2, all MG games starting from late yesterday.
One time I was happy to resume since I found I won free spins feature, only to win just 10x. Not fun night at all.

 

[jimbler]

is this today, like the last few hours?

Yeah...but it's been like this for weeks. The only reason I continue to deposit there is because I have a ridiculous amount of luck at Guts compared to other sites I play it.

 

[MissRuthless]

You do not have permission to view link Log in or register now.

I have been in near tears from the Bad sessions and time outs etc, however lastnight was a WOW FACTOR!!

 

[Nicola]

Rant mode ON...

Horrid session this morning, constant "lost connection" and "temporary error" messages throughout. In the end I was glad to lose my money and move on.

Apparently it's my fault as I need to clean my cookies blah blah.

 

[mimi26]

Rant mode ON...

Horrid session this morning, constant "lost connection" and "temporary error" messages throughout. In the end I was glad to lose my money and move on.

Apparently it's my fault as I need to clean my cookies blah blah.

Still the same this morning!!

I have been to live chat who say its the highest priority, I asked them maybe they should take the games offline until its fxed, but they cant because they are not sure what games are affected,

I suggested they should at least put a warning up so they said they would look into it

 

[Harry_BKK]

Still the same this morning!!

I have been to live chat who say its the highest priority, I asked them maybe they should take the games offline until its fxed, but they cant because they are not sure what games are affected,

I suggested they should at least put a warning up so they said they would look into it

Question arises though....why are you all still depositing and playing at GUTS? They seem to be happy to take the money from all frustrated punters knowing they won't have to pay out much as you all are losing your money with the constant disconnections and errors.

Stay all away for a few days, that might put some pressure on them to fix THEIR problems. Geez, a caliber like Guts can't ensure players have a steady connection to the gaming servers!!! Are they still using computers from the 70's or what???

 

[mimi26]

Question arises though....why are you all still depositing and playing at GUTS? They seem to be happy to take the money from all frustrated punters knowing they won't have to pay out much as you all are losing your money with the constant disconnections and errors.

Stay all away for a few days, that might put some pressure on them to fix THEIR problems. Geez, a caliber like Guts can't ensure players have a steady connection to the gaming servers!!! Are they still using computers from the 70's or what???

because I asked yesterday and was told it should be fixed now, so I thought I would deposit a small amount to check, and low and behold it was n't

 

[mcgameboy]

My thoughts on GUTS connectivity issues, based on my own recent play.....

Raging Rhino - totally UNPLAYABLE. Forget variance, forget dead spins. Those would be the LEAST of my problems. When you get disconnected FOUR times in the space of SIX spins, something is deeply flawed. Especially when I can have a session of Rhino at Sky Vegas lasting FOUR HOURS and not even get ONE disconnection. I haven't tried other WMS games at GUTS recently. And tbh, I don't think I am going to even bother, because I am almost certain to get confirmation of what I already believe.....that the GUTS link up to WMS servers is something akin to a couple of polystyrene cups and a seriously frayed bit of string.

GUTS, it is 2016 for goodness sake. As Harry's banner quite correctly says....GET YOUR FUCKING SHIT TOGETHER!!!

NetEnt - No problems whatsoever. Have played DOA at length and have had not even one laggy spin. Can't fault them for that.

Quickspin - see NetEnt

Microcloning - no recent play. But seeing the posts of others in this thread is not likely to encourage me to try anytime soon.

Novomatic - numerous disconnections, numerous laggy spins. However, unlike my woes with Rhino/WMS, I don't have to reload the page all the time, because clicking on the prompt/popup doesn't take you out of the game altogether, unlike WMS or MG. And the worst that happens is that my bet size will revert to 10p a spin (PLEASE KEEP AN EYE on that Novo players).

Or at least, so I thought. Turns out that I actually had some unfinished games because of this, even though appearances suggested to the contrary.
I saw my balance go from £37 to 21p in the space of 8 spins, literally moments after I had cleared my WR on the bonus I was playing through.
However, after a chat with Joonas, he was able to establish the reason why (it was the unfinished games that I was not aware of) and my balance was restored after completion of those unfinished games. For the record, I was playing Power Stars, a game which doesn't have a Free Spins round.

Conclusions - avoid WMS and MG, stick with Netent, Quickspin and (probably) Play N' Go. And be vigilant with Novo after any laggy spins.

 

[aceking123]

i don't get why you still continue to carry on , people are saying weeks , going by my play its around 5 weeks , i walked & not to return if they don't listen to the players they don't deserve any of my custom , i thought long & hard about the 5 year walk , then really the bottom line is you're paying for a service that your not getting , i don't see guts popping up & giving you a refund for all the deposits you've made because at times it's really unplayable.

They should shut it down for a day & sort out their stuff , because clearly they cannot fix whilst it's still running.

i was told i would have the same problem at rizk , but i tried there site & had no problems at all , using the same mt system so go figure that one.

mcgameboy , quickspin plays up as well , clearly is isn't quickspin & quick your server connection is too slow or lag.

 

[mcgameboy]

i don't get why you still continue to carry on , people are saying weeks , going by my play its around 5 weeks , i walked & not to return if they don't listen to the players they don't deserve any of my custom , i thought long & hard about the 5 year walk , then really the bottom line is you're paying for a service that your not getting , i don't see guts popping up & giving you a refund for all the deposits you've made because at times it's really unplayable.

They should shut it down for a day & sort out their stuff , because clearly they cannot fix whilst it's still running.

i was told i would have the same problem at rizk , but i tried there site & had no problems at all , using the same mt system so go figure that one.

Yes I have to agree with you there Mr. J. I haven't had any problems at Rizk myself recently from a connectivity point of view. Puzzling to see two sites within the same system having such markedly different results/performance.

 

[Dinahnana]

Yes I have to agree with you there Mr. J. I haven't had any problems at Rizk myself recently from a connectivity point of view. Puzzling to see two sites within the same system having such markedly different results/performance.

I played at Rizk last night and had a lot of problems with disconnects on the Microgaming slots.

 

[kerry888]

The disconnections/Errors are manic at the mo lol , Rhino the worst, the microgaming every so often and dead or alive is a nightmare at times, it will keep spinning but then eventually give in but have had numerous games unavailable so had to refresh . Im going to give it a miss now i think until the problems are fixed , as i agree its been about 5 weeks now

 

[mimi26]

The disconnections/Errors are manic at the mo lol , Rhino the worst, the microgaming every so often and dead or alive is a nightmare at times, it will keep spinning but then eventually give in but have had numerous games unavailable so had to refresh . Im going to give it a miss now i think until the problems are fixed , as i agree its been about 5 weeks now

its ever since that xmas bar was fitted!!

 

[kerry888]

its ever since that xmas bar was fitted!!

Yes totally agree, i did have numerous error codes the week before but was calming down but now its 10x worse lol