Resolved Dama N.V. -- shouldn't the system stop a player REGISTERING

[deleted-user-20240310]

Firstly, worth pointing out that Curacao is going through a lot of regulatory changes at the moment - particularly around KYC.

Secondly, there is a double-edged sword on when they apply these checks as the earlier they do it, the more likely dishonest players will utilise them to circumvent the system. After all, we have seen a fair few threads in recent years of players who "accidentally" entered wrong details - only after previously using the correct details and being flagged or blocked from registering (i.e. committing player fraud).

Communication is key and they clearly dropped the ball on this one - glad you got it sorted anyway.

I'll reply until I get instructions how to close my account.

For what gain would a player open an account with false details? This is a serious question as I have NO idea. If a player would manage to win with false details, he wouldn't get his withdrawal out anyways as KYC cannot be completed? After this incident, I tested with another Dama N.V. casino and it closed my out right after registering, so I guess they had a faulty system they fixed.

 

[jasonuk]

For what gain would a player open an account with false details? This is a serious question as I have NO idea. If a player would manage to win with false details, he wouldn't get his withdrawal out anyways as KYC cannot be completed? After this incident, I tested with another Dama N.V. casino and it closed my out right after registering, so I guess they had a faulty system they fixed.

It tended to be a combination of two things - lax KYC checks (both regulated markets and Curacao) and sympathetic self exclusion rules (e.g. UKGC). The fraudsters latched onto this and started registering accounts with errors that were obvious to the human eye, but not to an algorithm - if they won they got the money out (because they hadn't hit the KYC threshold) and if they lost they suddenly remembered that they had self excluded and demanded their money back.

Naturally, operators cried foul that fraudsters were trying to freeroll them (rather than the operators freerolling their customers, as we sadly see with regularity) and the rules changed dramatically. Depending on the site, the "refund" could be a refund or withdrawal, a goodwill gesture, or forfeit as a terms of service breach.

Which naturally sucks for the genuine cases.

 

[deleted-user-20240310]

It tended to be a combination of two things - lax KYC checks (both regulated markets and Curacao) and sympathetic self exclusion rules (e.g. UKGC). The fraudsters latched onto this and started registering accounts with errors that were obvious to the human eye, but not to an algorithm - if they won they got the money out (because they hadn't hit the KYC threshold) and if they lost they suddenly remembered that they had self excluded and demanded their money back.

Naturally, operators cried foul that fraudsters were trying to freeroll them (rather than the operators freerolling their customers, as we sadly see with regularity) and the rules changed dramatically. Depending on the site, the "refund" could be a refund or withdrawal, a goodwill gesture, or forfeit as a terms of service breach.

Which naturally sucks for the genuine cases.

Ok, thanks for the info. I have never even thought about that!

EDIT: also on that note -> I am still not sure how these cases would affect the casino accepting a deposit and only after that lock an account (which is why I believe the system was faulty). I believe a basic Rapid Transfer deposit doesn't return social security number or other personal info different than you haven't already entered (other than bank account number obviously)...

 

[maxd]

... EDIT, I tried to check my account settings, but cannot find a place anywhere to close my account. As per GDPR, I would like you to "forget" me (remove any personal info, such as username, email and other).

This is something we would need to do for you. If you could confirm that you want that done via a Private Message to me at @maxd or to the site owner via @Casinomeister -- please specify that you want your identity removed from the site -- then we'll take care of that for you.

As to you accusation that everything is always the player's fault etc I'd have to say you don't know much about Casinomeister because there is a shed-load of evidence here that that is not true, but I get the feeling you've already made up your mind to the contrary. C'est la vie.

- Max

 

[deleted-user-20240310]

This is something we would need to do for you. If you could confirm that you want that done via a Private Message to me at @maxd or to the site owner via @Casinomeister -- please specify that you want your identity removed from the site -- then we'll take care of that for you.

As to you accusation that everything is always the player's fault etc I'd have to say you don't know much about Casinomeister because there is a shed-load of evidence here that that is not true, but I get the feeling you've already made up your mind to the contrary. C'est la vie.

- Max

Thanks @maxd, will do!

I do appreciate your help in some cases, such as the jackpot win delay in another thread (SlotoCash dragging their feet on a large Progressive win). However the fact you need a third-party to get your jackpot win is one of the many problems of casino industry . EDIT: Also, I've read this thread trough and trough and still don't understand why a casino would accept players from region where jackpot payments would cause problems. Isn't this the question that should be asked?

However, you do seem to have the agenda that casinos are always right and always believe their explanations without questioning (Some DAMA N.V casinos demanding wager of 3x prior deposits , technical fault my ass!).

 

[deleted-user-20240310]

Thanks @maxd, will do!

I do appreciate your help in some cases, such as the jackpot win delay in another thread (SlotoCash dragging their feet on a large Progressive win). However the fact you need a third-party to get your jackpot win is one of the many problems of casino industry .

However, you do seem to have the agenda that casinos are always right and always believe their explanations without questioning (Some DAMA N.V casinos demanding wager of 3x prior deposits , technical fault my ass!).

EDIT: Also, I've read this thread trough and trough and still don't understand why a casino would accept players from region where jackpot payments would cause problems. Isn't this the question that should be asked from the casino in question? (I accidentally replied to my own post!)

 

[maxd]

... still don't understand why a casino would accept players from region where jackpot payments would cause problems. Isn't this the question that should be asked?

That question was asked and answered: the player is in a jurisdiction were any payments to them are at risk of being flagged and/or blocked by the powers that be. The larger the payments the greater the risk. Players in that situation generally know what they're getting into or understand the situation once the issues are explained to them. Such was the case in that particular instance.

... you do seem to have the agenda that casinos are always right and always believe their explanations without questioning ...

You're quite wrong about that -- most of what I do is related to gathering supporting evidence -- but you and I both know that you don't/won't believe that so I won't waste time trying to change your mind.

I've received your request to have your account disabled and anonymised and have complied. Happy trails to you and best of luck in the future.

- Max