Terms Dispute Beware DAMA N.V now demanding wager of the bonus, cash and prior deposits

[lockinlove]

Warning to all those out there who play at Dama casinos. The last two casinos I have played at and took a bonus have decided to make up new terms on the spot even though it does not say it in the terms

You will be forced to wager your bonus the 40x. Then they force you to wager the deposit 3x and then you need to wager all past deposits 3x EVEN if those deposits were lost

I quoted the terms and showed them its not in the terms but they remain adamant this is now the rules in dama nv casinos.

So avoid taking bonuses from now on.

I personally will be closing all dama nv casinos tonight when I have time

[maxd says: please note that we have been in contact with senior Dama people and they guarantee us that this "wager past deposits" stuff is totally unsanctioned and should be reported ASAP. Anyone getting caught up in this is welcome to PAB without hesitation and the Dama guys will promptly "correct" the misbehaving casino. We know this to be true because they've done it twice (so far) with examples we've brought to their attention.]

 

[Valhalla]

Well that's just absurd, no other word for it.

 

[SCATT3R]

I can't see it in the T&C's of any Damas either.

Which specific casinos was it?

Was it support who said this? If so, could it be that the chat agent had misinterpreted something? I think the support in these casinos is mostly an external service, hardly able to speak on behalf of the entire group. And frankly I've ran in to one or two agents who I must say were absolutely clueless.

Surley such a solid brand like Dama couldn't enforce rules that are not written in their T&C's, wouldn't this jeopardize their license?

 

[The Viking]

i know some Dama csinos have 40x wager on bonus like Bitstarz but Winz is wager free
what casinos are you talking about ?

 

[lockinlove]

I have it from spin samurai..i spoke to the manager, the chat and VIP craig and Tristan and both are adamant that all prior lost deposits need to be wagered on fresh deposits.

Even deposits I lost 2 years ago they want those wagered 3x.

So I deposit $100 with 45x wager. I clear the $4500 wager. They added another $2100 of wager when I went to cash out and said "you need to wager this cash deposit 3x and all prior cash deposits 3x"

This also happened on DBET

I showed both casinos their terms and both said sorry nothing they can do as these are the rules. I tried cashing both rejected my cashouts and cited these made up terms.


Check out our DBet Casino review HERE.

 

[lockinlove]

@maxd Do you guys do PAB for Dama NV casinos? Im thinking I should do one so you can see what they are doing, that way you guys can maybe send out a warning once you see/experience for yourselves.

 

[Guntis]

That 3x wagering on lost deposits is a moronic joke meaning an almost guaranteed deposit loss. Essentially, a deposit trap. 40x wagering is OK, and 3x deposit wagering is quite widespread across their casinos. But some have only 1x.

 

[SCATT3R]

This is outrageous. So if I go to play at @Winz.io casino now, where I have lost all my previous deposits, maybe NOK 10k or so, and make a 1500 raw deposit, I would need to wager 34,5k before I could withdraw (minus the amounts already wagered)?

 

[lockinlove]

I dont think it would apply to Winz as they are a non wager casino and accredited so i have a feeling any accredited casinos like bitstarz and winz wouldnt dare do this

 

[lockinlove]

That 3x wagering on lost deposits is a moronic joke meaning an almost guaranteed deposit loss. Essentially, a deposit trap. 40x wagering is OK, and 3x deposit wagering is quite widespread across their casinos. But some have only 1x.

Ya the 3x wager on cash deposits is in all their terms so even though its overkill, its fine if its in the terms.

Sadly what dama are doing (atleast some of them?) is making you wager 40x..then making you also wager the deposit another 3x..and then ontop.. all previous deposits 3x even if lost and zeroed out.

Not sure what they are thinking here but its def not a mistake as its the last 2 casinos I played in who arent sister casinos and also not a mistake as they say it is implemented into their system now and the computer controls it and tells them so it isnt a support error etc.

 

[The Viking]

This is outrageous. So if I go to play at @Winz.io casino now, where I have lost all my previous deposits, maybe NOK 10k or so, and make a 1500 raw deposit, I would need to wager 34,5k before I could withdraw (minus the amounts already wagered)?

Yesh same here but talking a tad more money in my case but just witdrew there an hour ago no prob
So maybe not for all Dama ?

 

[Guntis]

Ya the 3x wager on cash deposits is in all their terms so even though its overkill, its fine if its in the terms.

Sadly what dama are doing (atleast some of them?) is making you wager 40x..then making you also wager the deposit another 3x..and then ontop.. all previous deposits 3x even if lost and zeroed out.

Not sure what they are thinking here but its def not a mistake as its the last 2 casinos I played in who arent sister casinos and also not a mistake as they say it is implemented into their system now and the computer controls it and tells them so it isnt a support error etc.

If you're using crypto, ask your casino the next time you play whether 3x applies also to crypto deposits. I know in some casinos there is no wagering needed for crypto deposits, or it's only 1x. No deposit wagering is handy when you hit something decent just after making your deposit and want to cash it all out right away.

 

[lockinlove]

Here is their official statement on the matter lol

So Ill be filing a PAB against them today see if Max can either do anything or at least so he can see for himself so warnings can be posted about Dama NV

They told me if I lost a deposit 2 years ago, that I am now forced to wager all lost deposits regardless of length of time

They told me over the years, Ive lost deposits before completing wager and even though my account was zeroed out, I now have $2100 of wager on my account for any deposit moving forward before I can ever cash out..on top of any bonus wagers.

They are refusing to process my $1700 withdraw until all these wagers are completed

 

[SCATT3R]

It sounds more like an independent stunt pulled by Spinsamurai alone, than being the new policy of the entire Dama portfolio. Spinsamurai also have a higher WR on bonuses than the standard 40x, so just that would indicate they are not ones to easily part with their money.

The other casino, DBet, appears to be Hollycorn, not Dama. Not that I could tell the difference.

 

[incrediblestuff]

The moment some casino dipshit tells you you need to wager past (lost or winning) deposits, you know you're no longer talking to a serious or sensible human being..

 

[pekka55]

The moment some casino dipshit tells you you need to wager past (lost or winning) deposits, you know you're no longer talking to a serious or sensible human being..

Yeah, that's moronic and they'll lose a ton of players for a stunt like this. I mean it makes zero sense.

 

[maxd]

@maxd Do you guys do PAB for Dama NV casinos? Im thinking I should do one so you can see what they are doing, that way you guys can maybe send out a warning once you see/experience for yourselves.

As it happens we have quite a good working relationship with Dama/Softswiss. There's the odd Dama casino that we can't do much with but most of them are reachable. They don't work weekends though so we'll have to wait until Monday to pursue your issue, which of course we will. And yes, if this "3x past deposits" thing is for real then we'll absolutely be posting a general Warning about it.

- Max

 

[maxd]

PAB received and in progress.

- Max

 

[ultra100]

I have it from spin samurai..i spoke to the manager, the chat and VIP craig and Tristan and both are adamant that all prior lost deposits need to be wagered on fresh deposits.

This is complete non-sense.

 

[hhhelllo]

"liscenced"

 

[lockinlove]

Thank you Max for jumping on this and thank your contact at DAMA NV for getting on it so quickly.

They messaged me after you guys contacted them very quickly. Changed their tune and paid me.


I would like to clarify once again. This was not a simple mistake but a cordinated effort by this casino to force me to wager lost deposits from however long ago. This was pushed on me by the VIP team, management and support of this casino.

Should the title be changed?

Even though there seems to be other casinos doing this too. I have had 2-3 dama nv casinos do this to me and I have a friend who told me they did this to her too. Both casinos werent the same as mine. However, I dont think this is Dama NV widespread but seems to be some new effort amongst many of them to enforce this.

Once again, Casinomeister shows it's value by protecting players from casinos trying to treat customers like their personal ATM and throwing all rules out the window in the name of monetary gain.

Thank you for your help and existing in the gaming community.

 

[Guntis]

They went to Google's Bard and said, 'We are simpletones, having never played in casinos ourselves, and don't know how all those bonus things work. So, Bard, our Rescuer, please help us optimize our casino bonus terms.'

Bard replied, 'Hmm, just paste your existing terms, and i'll see what i can suggest. However, i must warn you stupids that your all three casinos might shut down in a month.

 

[SCATT3R]

PAB comes through yet again! What an invaluable tool this is. Hat's off for the work Max & Co. does.

Really happy you got your money. This is roguelike behaviour by Spinsamurai and you have to pity those who just take for good fish what the casino says or doesn't have the resources to stand up against them and end up losing their rightfully earned money after all.

The term in most Dama casinos, like Winawin here, closest to what you were told is this one (but still far away from applying here):

"Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise, the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino."

 

[pekka55]

I'd never deposit at a casino that forces you to wager your own deposit 3x. Instant no from me. It's just there to make sure you lose your money quicker and have even less to withdraw if you get lucky.

 

[maxd]

Thank you Max for jumping on this and thank your contact at DAMA NV for getting on it so quickly.

They messaged me after you guys contacted them very quickly. Changed their tune and paid me. ...

Thank you for the update, much appreciated. We'll mark your case as Resolved. However, given that this appears to be happening elsewhere, I've tweaked the Meta-title of this in order to best reflect the current situation: "Some DAMA N.V casinos demanding wager of 3x prior deposits". That's what the search engines will see and propagate.

As to the fact that other Dama casinos are apparently pulling the same stunt I'll have to discuss this with my contacts and see what, if anything, is being done about that. The idea being that if it's going to happen elsewhere and keep happening then a Casinomeister Warning should and will be posted accordingly.

- Max