Banned on All Dama NV Casino instantly

[Saint90]

Hello,

The problem has been ongoing for over a year now. For some reason, whenever I create an account at Dama NV and HolyCorn NV casinos, I am immediately blocked without any explanation, and without having done anything. When I inquire about the reason, I am simply told that it’s an administrative decision and that they are allowed to do this according to their terms and conditions without providing any reasons.

I currently don’t have any money in any Dama NV casino, so that’s not the issue. I would just really like to know the reason for this. Dama NV casinos are extremely secure and generally very good, with great deposit bonuses, and it’s more than unfortunate that I’m no longer able to use them.

I was thinking that maybe an option would be to simply create an account with a different email address, of course only at new Dama NV casinos to avoid creating duplicate accounts at the same casino. I’ve already done this as a test, and the account with the new email address was not banned.

Perhaps there are Dama NV representatives here who could help me or possibly find out the reason for this? Does anyone have any idea why I might have been blocked? Maybe someone can help me?

 

[Avernite]

Hello,

The problem has been ongoing for over a year now. For some reason, whenever I create an account at Dama NV and HolyCorn NV casinos, I am immediately blocked without any explanation, and without having done anything. When I inquire about the reason, I am simply told that it’s an administrative decision and that they are allowed to do this according to their terms and conditions without providing any reasons.

I currently don’t have any money in any Dama NV casino, so that’s not the issue. I would just really like to know the reason for this. Dama NV casinos are extremely secure and generally very good, with great deposit bonuses, and it’s more than unfortunate that I’m no longer able to use them.

I was thinking that maybe an option would be to simply create an account with a different email address, of course only at new Dama NV casinos to avoid creating duplicate accounts at the same casino. I’ve already done this as a test, and the account with the new email address was not banned.

Perhaps there are Dama NV representatives here who could help me or possibly find out the reason for this? Does anyone have any idea why I might have been blocked? Maybe someone can help me?

Happened to me before, not sure why. Just used a different email address on new DAMA sites, verified and haven't had issues since. Of course you can't create new ones on existing sites.

 

[removedbyrequest-20240904]

I wouldn’t suggest circumventing the ban, whilst it might work it equally might end bad if you won big. If they’ve informed you that they don’t want you at their sites, then I’m sure they can/will use that against you.

It would be better to try and find out why they don’t want you playing with them. Perhaps a PAB can help?

 

[Avernite]

I wouldn’t suggest circumventing the ban, whilst it might work it equally might end bad if you won big. If they’ve informed you that they don’t want you at their sites, then I’m sure they can/will use that against you.

It would be better to try and find out why they don’t want you playing with them. Perhaps a PAB can help?

Easier said than done with this particular ban. You get no letters/emails for it, and support is usually stumped when you ask them what's up.

In my experience opening the account at a different brand along with pre-verifying and getting confirmation you're allowed to play should be sufficient.

I don't currently play at DAMA NV joints though, but have successfully within the past few months.

 

[jasonuk]

When I inquire about the reason, I am simply told that it’s an administrative decision and that they are allowed to do this according to their terms and conditions without providing any reasons.

Yes they are - pretty much all casinos will have such a clause in their terms and conditions. As long as they are no funds to be returned (which you suggest is the case), then they don't have to give a reason.

Attempting to circumvent such a ban is really asking for trouble - because if you finally win big, they will cross-check your history, find the links to your previous accounts, and confiscate the lot...

Not sure a PAB will help here - it's a free shot but it feels like a shot in the dark all the same time.

It's unfortunate, but best to move on to a new site...

 

[Saint90]

I think i wont use Dama Nv Casinos with a different email to bypass the ban. Too risky for my taste. But a simple explanation would be nice. Maybe on of my accounts was compromised and used by someone else or something else. Maybe someone used my Data to create a Account on my behalf... I dont know anything at all since i dont get an explanation.

 

[Avernite]

I think i wont use Dama Nv Casinos with a different email to bypass the ban. Too risky for my taste. But a simple explanation would be nice. Maybe on of my accounts was compromised and used by someone else or something else. Maybe someone used my Data to create a Account on my behalf... I dont know anything at all since i dont get an explanation.

Good call mate.

 

[L&L-Jan]

with great deposit bonuses

and you only play with bonuses? Pretty sure youre on a bonus block list in that case.

 

[Saint90]

Ye, i usually look up which Casinos are new and use the Deposit Bonusses for better chances. After that i most likely dont play on the casinos anymore. Except for 5-6 exceptions. I think the "bonus block list" might be it. But again - why wont they just tell me ?

 

[jasonuk]

Ye, i usually look up which Casinos are new and use the Deposit Bonusses for better chances. After that i most likely dont play on the casinos anymore. Except for 5-6 exceptions. I think the "bonus block list" might be it. But again - why wont they just tell me ?

Because that information can be used by a nefarious third party to come up with better strategies to beat any detection or blocks they put in place.

Also, given the nature of the subject, if they did then a number of customers would get aggressive and argumentative - which is a waste of company resources and not fair on the front-line staff.

So they go radio silent - it's awkward, but it's their choice.

 

[L&L-Jan]

Quite impressive, quoted 4 words of your intro to pinpoint the problem

But yes, they wont share. Dont make that type of players more knowlegdeable as they already are. Similar to what @jasonuk states

 

[Avernite]

Quite impressive, quoted 4 words of your intro to pinpoint the problem

But yes, they wont share. Dont make that type of players more knowlegdeable as they already are. Similar to what @jasonuk states

You usually get emails for bonus bans, and most DAMA NV casinos are individual to each other. Wouldn't really make sense to be banned from the entire softswiss platform.

 

[Saint90]

You usually get emails for bonus bans, and most DAMA NV casinos are individual to each other. Wouldn't really make sense to be banned from the entire softswiss platform.

If its not that, than i have no idea whatsoever why i would be banned. I didnt had any double accounts, i always respected the terms and basically did nothing wrong ever. So maybe a representative of a Dama NV casinos could comment on this matter ? Again, i am just a normal player who uses Bonusses to play Online Casino. If this is indeed the Problem than i will accept that and move on.

 

[maxd]

Although I’d be happy to be proven wrong about this I suspect you will discover that the Dama/Softswiss people are not currently participating in open forum discussions. Years ago they did, and to great effect, but times change and company culture along with it such that these days they are very seldom, if ever, seen on public forums.

As to the suggestion that you got banned because "i am just a normal player who uses Bonusses to play Online Casino” I respectfully suggest that that is a thinly veiled attempt to goad Dama/Softswiss into coming forward to explain how that is obviously not the case. It won’t work, at least that would be my guess.

If they’ve taken the action against you that you have described then they’ve almost certainly done it for a much bigger reason than a few bonuses. I have no clue what that reason might be but I know them to be a very professional and very methodical crew: they do what they do for good and well-founded reasons, full stop.

Regards,

Max Drayman
Senior Forum Moderator

 

[TheAddict]

Ye, i usually look up which Casinos are new and use the Deposit Bonusses for better chances. After that i most likely dont play on the casinos anymore.

"I always respected the terms"


Come on now, bro. If i keep opening new bars and you keep turning up for the free pint and sausage roll then do a runner each time, you'd soon be on the sausage roll ban list! Pretty sure there probably is a term that suggests not to do tha with multiple sign up bonuses too.

 

[Saint90]

Not Bad. I get your logic, i would act the Same way If someone would do the Same Thing i do. But if there is Something in there Terms stating that using signup bonusses on their Casinos over and over again is Not allowed, i didnt find it at all. And Trust me, i searched their Terms thoroughly. The only Thing comming Close to this is saying Something Like: "Bonus fraud ist Not allowed" - but IT didnt says what they define as Bonus fraud.

Regarding maxd's response. I know there i mostly no reason to Trust anyone online, but you can Trust me (i know Sounds stupid and childish xD) when i Tell you that i never ever have done Something violating their Terms. Never. I am 100% certain of that because i wouldnt want to risk any winnings i would possibly make. Thats why i didnt Play on the "New" Dama Casino with my "Other" Email Account created Profile. Thats why i am so massively confused and a little bit frustrated. Obviously i will Accept the fact that i probably wont get an answer for my question. But i thought there would be maybe a good suggestions from the Forum on why i really got blacklisted. Thanks for the Support/Engagement in my Post though to everybody so far. Really appreciate it. And please excuse my spelling mistakes, i am writing from my Phone which hast German autocorrect .

 

[maxd]

… Regarding maxd's response. I know there i mostly no reason to Trust anyone online, but you can Trust me (i know Sounds stupid and childish xD) when i Tell you that i never ever have done Something violating their Terms. Never. I am 100% certain of that because i wouldnt want to risk any winnings i would possibly make. Thats why i didnt Play on the "New" Dama Casino with my "Other" Email Account created Profile. Thats why i am so massively confused and a little bit frustrated. Obviously i will Accept the fact that i probably wont get an answer for my question. But i thought there would be maybe a good suggestions from the Forum on why i really got blacklisted. Thanks for the Support/Engagement in my Post though to everybody so far. Really appreciate it. And please excuse my spelling mistakes, i am writing from my Phone which hast German autocorrect .

As it happens I think the Dama people have heard you and they invite you to file a PAB on this ASAP. My understanding is they’ll be happy to respond. I believe you know the procedure.

- Max

 

[jasonuk]

Not Bad. I get your logic, i would act the Same way If someone would do the Same Thing i do. But if there is Something in there Terms stating that using signup bonusses on their Casinos over and over again is Not allowed, i didnt find it at all. And Trust me, i searched their Terms thoroughly. The only Thing comming Close to this is saying Something Like: "Bonus fraud ist Not allowed" - but IT didnt says what they define as Bonus fraud.

Be careful with not confusing two different scenarios here...

• If it was explicitly listed in the terms and conditions, then that would be a T&Cs breach and you'd lose your account and your balance.
• If it wasn't, the more general standard is do they want to do business with this customer - and that is their choice and theirs alone. As long as you haven't violated the T&Cs you'd still be entitled to your balance, but they are free to decline custom from anyone (protected characteristics aside, as that would become a legal issue).

As a more general point: when it comes to promotions, you will hear wildly different versions of the same events from operators and players - operators (in general) are quite happy to throw around nonsensical terms like "bonus abuse" for customers that are making the most of the promotions.

If they don't want to offer it to some or all customers, then don't offer it... but they shouldn't cry foul when the player dare to take a promotion they were offered!

It'll be a bit more nuanced with a SUB, but the same will apply if a player is hit-and-running those offers. Those are intended to be loss-leaders (or used to be, some of the modern SUB offers are hideous) to get someone onto the site and playing... so if someone is hit-and-running then they are losing money on that player with no chance to earn it back. Something that is much more common in the advent of matched betting (and similar) sites promoting SUBs as "get rich quick" strategies.