PAB in progress Advise - wait or already PAB? Account closure at all Dama N.V / Hollycorn N.V Casinos

[hoff1985]

Hi all
I used to be a heavy gambler, not so much these days. I had an account at most Dama N.V / Hollycorn N.V casinos though, and today all of them were closed i can't login in any of these casinos anymore. I knew about this from other players, and i guess it's because i mainly tried all casinos and used all welcome and recurring deposit bonuses but then moved on to other casinos.

That being said i never broke any bonus term, never had a double account, and never had a withdrawal canceled in all these years. I also was pre-verified with all documents in all these casinos.

So i don't mind having the accounts closed, but i have a pending withdrawal at two of these Casinos i cannot login anymore:

- Slotsmines
- LuckyDreams

Now Slotsmines asked for a lot of additional selfies and writing stuff on papers etc - delivered everything. Last thing was that all has been forwarded to management - i also had to deliver the crypto address i wish my withdrawal to being paid out.

As for LuckyDreams they just said "it's an administrative issue with my account" but my withdrawal is in the queue of being processed. I also alrady had a bigger withdrawal there before which was being paid after about 24 hours.

It's been about 24 hours more or less since i made those withdrawal requests.

Would you advise i should already start a PAB (never needed one before in all those years) or should just stay calm and just wait? I mean i don't need to know more details about the closure as i know it happened for many players that took a lot of bonuses (even if they didn't break any terms as i also never did).

I'ts mainly about those two pending withdrawals for me.

Thanks for your inputs!

 

[mulven]

They just made the management decision to longer accept your custom at any softswiss casinos. You didn't do anything wrong and you'll get treated fairly.

As long as you give them what they ask for and be a little bit patient, you should get paid. If a week or two goes by with no movement on their end then I would suggest a PAB. The complaints team have a very good relationship with DAMA N.V. and Co so it'll go well if you do have to do the PAB.

I think if you give them till monday, it'll probably get sorted sans PAB.

Be careful when signing up to new casinos and be on the lookout for any site that shares the same hallmarks as the softswiss sites you've come to know quite well, you'll get immediately banned from those if you sign up.

There are other groups than N1 Interactive, DAMA and Hollycorn that will no longer accept your custom;

• Bets Entertainment
  • Loki, 1Red, Spinch
• Aveazure SRL
  • Boomerang Bet, CrownGold PlayMojo and SlotMines which you've already encountered obviously!
• Misc (unsure if these will automatically disable your account)
  • LamaBet
  • NorthCasino (was owned by Hollycorn but anymore, on paper)

 

[armster]

They just made the management decision to longer accept your custom at any softswiss casinos. You didn't do anything wrong and you'll get treated fairly.

As long as you give them what they ask for and be a little bit patient, you should get paid. If a week or two goes by with no movement on their end then I would suggest a PAB. The complaints team have a very good relationship with DAMA N.V. and Co so it'll go well if you do have to do the PAB.

I think if you give them till monday, it'll probably get sorted sans PAB.

Be careful when signing up to new casinos and be on the lookout for any site that shares the same hallmarks as the softswiss sites you've come to know quite well, you'll get immediately banned from those if you sign up.

There are other groups than N1 Interactive, DAMA and Hollycorn that will no longer accept your custom;

• Bets Entertainment
  • Loki, 1Red, Spinch
• Aveazure SRL
  • Boomerang Bet, CrownGold PlayMojo and SlotMines which you've already encountered obviously!
• Misc (unsure if these will automatically disable your account)
  • LamaBet
  • NorthCasino (was owned by Hollycorn but anymore, on paper)

What do you mean "no longer accept your custom"?

 

[mulven]

What do you mean "no longer accept your custom"?

They do not want him a customer/player. They don't want his business.

 

[armster]

They do not want him a customer/player. They don't want his business.

Oh for bonus whoring reasons? How do they track this? What makes them decide to ban someone?

 

[mulven]

Oh for bonus whoring reasons? How do they track this? What makes them decide to ban someone?

Probably for bonus to deposit ratio reasons but also a large number of signups across their brands.

The decision was not automatic so whilst verifying a win at one of the newest casinos they took a look at his stats, number of casinos etc and pulled the trigger.

Whilst you can get gubbed at any point, I'd wager that you are most vulnerable whilst going through the initial verification process. So with each new site under their umbrella you sign up to and win up the higher the chances you might get "administrative decision'd". You could probably chug along with a very high bonus ratio at 1-2 sites for a long time.

This is all conjecture of course, but it's what I think happens

 

[armster]

Probably for bonus to deposit ratio reasons but also a large number of signups across their brands.

The decision was not automatic so whilst verifying a win at one of the newest casinos they took a look at his stats, number of casinos etc and pulled the trigger.

Whilst you can get gubbed at any point, I'd wager that you are most vulnerable whilst going through the initial verification process. So with each new site under their umbrella you sign up to and win up the higher the chances you might get "administrative decision'd". You could probably chug along with a very high bonus ratio at 1-2 sites for a long time.

This is all conjecture of course, but it's what I think happens

Ahh okay. I do have accounts at a number of their sites but not nearly all of them. I do bonus whore a bit but I also do a fair number of deposits wo bonus so I should be fine.

 

[mulven]

Ahh okay. I do have accounts at a number of their sites but not nearly all of them. I do bonus whore a bit but I also do a fair number of deposits wo bonus so I should be fine.

Haha would be difficult to be on all of them, there's over a hundred

 

[hoff1985]

Thank you guys for all the comments. I alraedy have an update:

LuckyDreams: Outstanding was 2980 USD - they paid me this night after 26 hours, so pretty decent.

Slotsmines is a bit of a different story, still 1502 USD outstanding. I traded yesterday about 15 mails with support sending in a lot of different documents (although i was already fully verified), from lined paper with "Hello Slotsmines / Date" to several selfies etc. - and in the evening i was requested the same thing again, and they asked 10 times for iban, altough i told them i only used crypto, never anything else, then i sent in the crypto deposit proof etc. - last thing was a message that it has been forwarded to the casino manager and i will hear back from him.

I just find it very interesting how differently the casinos act - also the way of communication etc.

About the closure in general: I will not invest energy in finding out why.... One of the VIP managers i know told me that there is an "ongoing investigation in all of the casinos do to a potential bonus abuse", but i guess this is just a bad wording for "you took to many bonuses".

Because i never broke a term, i also received EVERY cashout at all Dama NV and Hollycorn NV casinos, but yeah i usually take all the welcome bonuses, all the recurring deposit bonuses and then go to a new place, i only played Dama NV / Hollycorn NV very rarely without decent bonuses, so i'm 100% sure that this is the reason.

Before they completely banned me, like 5-10 minutes before i received all these Mails that my accounts are deactivated i received some about "You're only able to make real money deposits from now on". So first the probably bonus banned me and then 2 minutes later they decided to completely ban me.

I will also not risk any trouble and stay clear of Dama NV / Hollycorn NV / Softswiss - although yeah, they have been good, they were always reliable - don't even know if there are many alternatives to those i could try.

Keep you guys updated about Slotsmines. If they do not pay me today i'll raise a PAB as i don't see any reason for them to delay it further more.

Thanks

 

[hoff1985]

Ok update, seems Slotsmines go down the scammy route.

After sending multiple E-Mails with special selfies (lined papier Hello Slotmines elbow visible), ID copies, Screenshots from my crypto deposits, more selfies, and selfies to the management in the evening they this morning sent me the message below.

Let me mention again that LuckyDreams paid my full amount which was double the amount of whats owed to me at Slotsmines.

Also i know that i did NOT break any terms, i always play maximum the max bet (5$) per spin, i do not have any strategy instead of just randomly playing slots, the "forbbiden" games cannot be played at Slotsmines etc. - so yeah i know i did not break any term. I was also fully verified from the beginning and delivered everything they want within minutes yesterday.

I think we're at the point where i should raise a PAB right?

I can share all E-Mails to them etc.

Thanks
Andre


Your account has been temporarily closed, and we will refund your deposit amount. But in order to do so, we would like to ask you to email us with the following information:
Account holder's name: X (full name should be provided)
Account holder's address: X (physical address: city, street, building)
Account holder's email address: X
Bank name: X (full name of your bank)
Bank address: X (physical address: city, street, building)
IBAN: X
SWIFT (or BIC): X

Best regards,
Slotsmines Support

 

[hoff1985]

Since they also started to be unresponsive i will open a PAB now.

 

[hoff1985]

Since i opened a PAB i'm not sure how much i am allowed to share until they start working on the PAB, but now they sent me an E-Mail without any comment copying in the "Anti-Fraud-Terms" which of course i did not break in any way.

Of course everything is 100% not applicable for me as i always read the terms closely. And until this morning they always wanted to pay me and just requested "more documents and selfies" etc. - which i of course delivered, and as i said i was fully verified before as well with documents. So i guess they just try to get out of this the easy way (feels like it).

"

[td] Anti-Fraud Policy​ The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to: participating in any type of collusion with other players development of strategies aimed at gaining of unfair winnings fraudulent actions against other online casinos or payment providers chargeback transactions with a credit card or denial of some payments made creating two or more accounts low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers). other types of cheating or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player. In the event of chargeback at the account, the casino reserves the right to: charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback; claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.); close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act. The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of: use of stolen cards; chargebacks; creating more than one account in order to get advantage from casino promotions; providing incorrect registration data; providing of forged documents; any other actions which may damage the Casino; The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice. In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents. The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website. Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification. Any deposit has to be wagered 1 time (player must place bets one time of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. If a player is suspected of money laundering or other fraudulent actions, the casino has the right to request that the deposits need to be wagered at least 3 times. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services will be offered at any time."

[/td]

​

 

[maxd]

Since i opened a PAB i'm not sure how much i am allowed to share ...

If you want your PAB to proceed without complications the answer I STRONGLY suggest you take to heart is “none”. The PAB rules are clear and we don’t entertain messing about. Stop now while you are ahead and all will be well.

- Max

 

[hoff1985]

I will. Thanks for the feedback. I also will stop answering mails from the casino if they respond again until further inputs from your side.

Thank you

 

[mulven]

Slotmines are owned by Aveazure SRL like I mentioned earlier, so may explain why they took the low road whilst DAMA took the high road.

The casino, slotmines, had a completely different UX in late 2023 when they first popped up on the Kahnwake permit holders list.

I hadn't paid any attention to them since, until now, but obviously they have become a customer of softswiss to use their platform and aggregation services.

They are still connected to softswiss and their licence is kahnawake, so I do still expect the PAB team to get you a good result but we'll see.

Fingers crossed and keep schtum

 

[hoff1985]

My PAB is still in progress and i'll wait for a first feedback, so nothing to share and i also won't before it's done because of the rules, but this morning i have found that Askgamblers dropped them for being unresponsive... Not a good sign... Maybe i'm not the only one affected....

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[hoff1985]

Hi Guys

Just as an update, the PAB was closed, unsuccsesfully. I want to advise you STRONGLY to not play at Slotsmines. In over 20 years as a gambler this is the first time i feel like i may do not get my cashout.

The casino claimed my images i've sent (Selfies or Screenshots of my Crypto Transaction or whatever images they are referring to - i don't know) were "Heavily Photoshopped". I do not need to tell you how stupid that claim was. Why should i do that?

So something is really wrong there. I would be super careful.

Casinomeister advised me to raise a case with the gamblimg commission which i just did now 5 minutes ago. Let's see how this goes.

Cheers

 

[Glunn11]

Hi Guys

Just as an update, the PAB was closed, unsuccsesfully. I want to advise you STRONGLY to not play at Slotsmines. In over 20 years as a gambler this is the first time i feel like i may do not get my cashout.

The casino claimed my images i've sent (Selfies or Screenshots of my Crypto Transaction or whatever images they are referring to - i don't know) were "Heavily Photoshopped". I do not need to tell you how stupid that claim was. Why should i do that?

So something is really wrong there. I would be super careful.

Casinomeister advised me to raise a case with the gamblimg commission which i just did now 5 minutes ago. Let's see how this goes.

Cheers

I'm sorry you got screwed by Slotsmines. Heavily photoshopped... even though everything you sent could very easily be confirmed by looking at blockchain history, your gameplay history, and/or a white pages check for your local area.

I do not miss playing those verification games with casinos who seem like they're afraid of anyone winning! Especially since it's 2025 and other web-based services like crypto exchanges and tax collectors have rolled out verification systems that can usually be completed in a matter of minutes and provide the business with reassurance.

 

[hoff1985]

Just a little update. Immediately after the advice from CM i opened a Complaint at the Kahnawake Gaming Commission. They replied within a few hours and informed me that they will seek an answer from the Provider within 7 days. Sounded all very professional to me so far. That was about a week ago, waiting now for an answer. As soon as the whole process is over i will inform you guys about the outcome.

Still can't believe what the accused me of... Crazy.

 

[Mouse75]

Good luck, I fear it may be a struggle though.

 

[mulven]

Just a little update. Immediately after the advice from CM i opened a Complaint at the Kahnawake Gaming Commission. They replied within a few hours and informed me that they will seek an answer from the Provider within 7 days. Sounded all very professional to me so far. That was about a week ago, waiting now for an answer. As soon as the whole process is over i will inform you guys about the outcome.

Still can't believe what the accused me of... Crazy.

Kahnawake are pretty hit and miss since they lost the person that used to run their complaints, from what I've seen on this forum, it was a well run operation prior to their leaving.

There was a website called truenorth who wouldn't pay out for like a whole year and they only emailed me back (after the initial 7 days thing) after they'd removed them from the register and didn't do anything else.

 

[hoff1985]

Hi there

I wanted to inform you guys, that i have now received the full outstanding amount (1502 USD) in my wallet. After i have contacted the Kahnawake Gaming Comission and they have worked on the case, about 8-9 days later the casino contacted me and apologized for everything and that it was an error and that i will receive the full amount which was pending. They also mentioned that they will no re-open my account (i couldn't care less).

And now about 72 hours later they processed the full amount back to my wallet.

So yes, the commission did ALL the difference here, because before i contacted them they were very strong about their opinions and their claim that i have "photoshopped" verification documents and were not willing to discuss or even proof their claim to me or to Casinomeister during the PAB.

So thanks for the help and all the advice!