- Joined
- Aug 21, 2019
- Location
- Bristol
Hey CM Folks
Wonder if anyone is in a similar situation. One of my favourite games (Kingmaker - Big Time Gaming) has broken. I'm in a bonus round that never completes (screenshot attached), i've tried all devices, all browsers and the bonus round replays and errors on the last spin. I've tried technical support and had to wait the obligatory 10 days just be told to clear my cache and cookies. I'm losing the will to live with Customer Support, helpful as they are trying to be, they continually spout the same rhetoric about clearing cache and cookies. No matter which CS agent I talk with it's always the same response. I have a feeling the error needs to be cleared by the game provider. Which leads me to my question(s), is there a BTG rep here? Is there a way to contact them directly?
There are hundreds of other games to play, but this is just winding me up!
Any help/advice appreciated.
Wonder if anyone is in a similar situation. One of my favourite games (Kingmaker - Big Time Gaming) has broken. I'm in a bonus round that never completes (screenshot attached), i've tried all devices, all browsers and the bonus round replays and errors on the last spin. I've tried technical support and had to wait the obligatory 10 days just be told to clear my cache and cookies. I'm losing the will to live with Customer Support, helpful as they are trying to be, they continually spout the same rhetoric about clearing cache and cookies. No matter which CS agent I talk with it's always the same response. I have a feeling the error needs to be cleared by the game provider. Which leads me to my question(s), is there a BTG rep here? Is there a way to contact them directly?
There are hundreds of other games to play, but this is just winding me up!
Any help/advice appreciated.