Mr Vegas

[toms596]

Is there a rep here for Mr Vegas? Been trying to get an issue resolved for 2 weeks and support repeat the same there's no update while not explaining anything thats actually happened so far

See the full Mr Vegas review here

 

[Jono777]

Message Team Videoslots (private)

They may respond that way but AFAIK, they don't deal with Mr. Vegas issues on the public forum.

 

[justdoit]

@Team.Videoslots

 

[Team.Videoslots]

Hi @toms596

There's no official rep here for Mr Vegas. The best chance is to email Team Mr Vegas (mrvegasteam@mrvegas.com), they should be able to sort things out for you.

You can also drop us a private message and we'll see how we can help you out.

Kind regards,
Team Videoslots

 

[Jono777]

...or in other words, what I originally said

 

[toms596]

It got sorted in the end although the promised email never arrived the money just appeared in my account

 

[snorky510238]

Just thought I would check some of my stats on Mr Vegas, as my gameplay there is nothing short of appalling (no surprise really, as it’s Videoslots with different pants on).

Dead or Alive 1 and 2 have been particularly dreadful so I just thought I would check the rtp. Couldn’t remember how long I had played there so went from 1/01/2023. It obviously wasn’t that long as it showed a flat line up until I started. Strangely when I hovered over the line it shows 92.06%. The help file says it runs at 94.03%.

 

[Jono777]

Surprised it's that high mate!

 

[DreamRJ]

Message Team Videoslots (private)

They may respond that way but AFAIK, they don't deal with Mr. Vegas issues on the public forum.

@Mr Wild does though as far as I am aware. I mean Team Videoslots have helped me with Mr Vegas issues and on Friday replied when I needed help with Mega Riches. So they do kinda help but yeah they do need to either get the Team Videoslots team to cover all their brands, after all when you get emails from any of the brands when you deposit or withdraw etc it always says videoslots as the company name for their other brands.

 

[Adriana B]

How's this for an overall RTP? Also, they always do a switch and bait. Promo is for 100% deposit with 75 free spins on Jack and the Beanstalk/Bonanza. Free spins never work so they sub with Sugar Rush. Absolute
rubbish.

 

[Mr Wild]

How's this for an overall RTP? Also, they always do a switch and bait. Promo is for 100% deposit with 75 free spins on Jack and the Beanstalk/Bonanza. Free spins never work so they sub with Sugar Rush. Absolute
rubbish.

Seem like you should keep to RAW games

What FS do you have issues with?

 

[snorky510238]

Just like, at a glance I should stick to Razor Shark, right? Until you take a look and then it doesn’t look so great. 1 free spin and it skews my overall rtp to make it look somewhere near.

 

[Adriana B]

Seem like you should keep to RAW games

What FS do you have issues with?

I have issues with not having the games that were promised. Ie jack and the beanstalk and bonanza. I can play these in regular mode but not in free spin mode. This seems like an obvious bait and switch.

 

[Jono777]

My RTP at Mr V is 0%

Then again, I don't have an account with them

 

[geordiecolin]

I must have been blessed in VS over 8 years or so

 

[geordiecolin]

And in MrV. I think that there is something to be said about sticking with a small number of trusted casinos rather that spreading your deposits too far and wide.

 

[Jono777]

Hope that Miner Donkey Trouble was free spins from a battle event mate...

I thought you had GOOD taste in games lol

 

[geordiecolin]

Hope that Miner Donkey Trouble was free spins from a battle event mate...

I thought you had GOOD taste in games lol

Yeah. Every now and again I go on a new games feast and some I abandon very quickly

 

[Mr Wild]

I have issues with not having the games that were promised. Ie jack and the beanstalk and bonanza. I can play these in regular mode but not in free spin mode. This seems like an obvious bait and switch.

Yes we spotted and issue here. Will be resolved. Did you get replacement spins?

 

[Adriana B]

Yes we spotted and issue here. Will be resolved. Did you get replacement spins?

Yes. On sugar rush. 94.5/% RTP vs 96% so not happy. Same thing happened in June with jack and the beanstalk promo free spins so seems to me like a bait and switch scheme.

 

[Mr Wild]

Yes. On sugar rush. 94.5/% RTP vs 96% so not happy. Same thing happened in June with jack and the beanstalk promo free spins so seems to me like a bait and switch scheme.

Will sort it out and get you some FS in Jack when its fully sorted. Main issue is that Evolution have changed the integration and it was between two integration and some FS was given to the old system. We need to run a full scan to spot all of them and change to new system. Ontario was first to go out on new system so you guys was hit hardest with problem on netent spin or any other provider owned by Evolution. Pls PM me your email at VS and I will get you the FS when it sorted. Fix will take 1-2 weeks at least.

 

[Adriana B]

Will sort it out and get you some FS in Jack when its fully sorted. Main issue is that Evolution have changed the integration and it was between two integration and some FS was given to the old system. We need to run a full scan to spot all of them and change to new system. Ontario was first to go out on new system so you guys was hit hardest with problem on netent spin or any other provider owned by Evolution. Pls PM me your email at VS and I will get you the FS when it sorted. Fix will take 1-2 weeks at least.

Thanks for your help. PM has been sent