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Thread: Betfair Bonus Fiasco

  1. #11
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    Quote Originally Posted by Jufo View Post
    Recent message from Betfair (not to me):

    "Certain customers attempted to profit from the promotion through adopting gaming patterns and activity in contravention of Betfair Casino’s Standard Terms and Conditions. As a result, we have withheld both bonus funds and winnings derived from such activity on those customers’ accounts, of which yours is one."

    Casinomeister can be expecting a load of
    PABs
    on this one.
    Going to be a hell of a mess clearing up. If they get away with it then online gambling will lose all its credibility, the little it has left. They are after all one of the high profile operators.

    Their
    FU
    clause, term nr 22:

    If Betfair becomes aware of a customer who, in the course of participating in a promotion or offer, has become able to guarantee wins and/or profits with no or only minimal risk, and/or benefits from a promotion or offer by participating through more than one Betfair account, and/or displays irregular or unusual playing or betting patterns which Betfair deems to be abusive, Betfair may in its absolute discretion elect to do any one or more of the following: (i) close the customer’s account(s); (ii) invalidate the transactions or game play which was in contravention of this term; and/or (iii) withhold the customer’s winnings from such transactions or game play.
    Last edited by Tengil; 17th November 2010 at 06:32 PM. Reason: some additions

  2. #12
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    Do betfair have a rep here - I'ld love their side of the story

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    I've been affected badly by this and don't intend to sit back and take it.

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    Well, if players did nothing more than take the offer as advertised, with no breaches of the terms, Betfair are in serious trouble. They will have to JUSTIFY the grounds on which winnings were confiscated, else lose the trust of many players.

    After all, it was THEIR mistake, and if they were "on the ball", someone would have noticed things were going seriously wrong, and they would have pulled the promotion early. Sure, it would have generated complaints, but NO player would actually have been "screwed" by having winnings confiscated under the vague "F.U. Clause".
    Trust me, I'm a weatherman.

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    Quote Originally Posted by vinylweatherman
    Well, if players did nothing more than take the offer as advertised, with no breaches of the terms, Betfair are in serious trouble. They will have to JUSTIFY the grounds on which winnings were confiscated, else lose the trust of many players.

    After all, it was THEIR mistake, and if they were "on the ball", someone would have noticed things were going seriously wrong, and they would have pulled the promotion early. Sure, it would have generated complaints, but NO player would actually have been "screwed" by having winnings confiscated under the vague "F.U. Clause".
    Reading posts made by players, they started taking back already credited bonuses as soon as after 3 hours the promotion started. But aside from taking back bonuses they started nullifying winnings derived from play as well, and in some cases even deposits. The have also taken back already successful withdrawals from Moneybookers by contacting Moneybookers, who has locked players accounts and returned the money to them.

    I predict that this will turn out to be the the largest and most severe confiscation issue of this year and maybe even past several years.

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    I too was affected by this, I deposited into my account and claimed some of these happy hour bonuses. By 1AM they were removed from the account in full. The terms and conditions said there was supposed to be a 12 hour expiry period on these bonuses so my intention was to play them through early the next morning. Which would have been permissable by the terms. The next day my account was locked, it is now unlocked and my deposit has been returned.

    They have not emailed me once to confirm any of these actions, they just went and did it!.

    It is rather disgusting to offer a promotion, encourage deposits then behave with this attitude.

    As soon as they realised they had made a mistake the sensible thing to do would have been to stop any further players claiming the bonuses in the casino and honour the ones that had been claimed, thentake a long hard look at their promotion structure to ensure something like this doesn't happen again.

    I am not happy with Betfair at all. It just goes to show they can't be trusted. Like most online gaming operators these days. They have advertised an offer that they didn't honour.

    Why should I believe the next time Betfair has a promotion on the same won't happen again?. It's false advertising, mis-marketing and deceptive at the highest level!.

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    I too was heavily affected by this. Betfair refusing to pay any of the bonuses I cleared nor the winnings. This is the email they sent me:

    We recently ran a Casino promotion called Casino Happy Hour in which you participated. The promotion was live during the weekend of 13 and 14 November 2010.

    During and after the promotion, we suspended certain customers’ Casino accounts after it was alerted to some irregular and unusual gaming and depositing activity. Your account was one of those suspended.

    Certain customers attempted to profit from the promotion through adopting gaming patterns and activity in contravention of Betfair Casino’s Standard Terms and Conditions. As a result, we have withheld both bonus funds and winnings derived from such activity on those customers’ accounts, of which yours is one.

    We have taken steps to make sure all of your actual deposits have remained in your account, and your account will be reopened within 48 hours. You are of course then free to continue to use your deposited funds to play in the casino, or to withdraw them at any time.

    We appreciate this has been an inconvenience to you, but are happy to have the situation resolved and to make your deposited funds available to you again.

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    Crazy. I wonder if the era of huge bonuses has seen its day. While it's obviously necessary for casinos to promote themselves somehow, it doesn't seem like the bonuses are getting them players who are there to play. What I mean is, a bonus like this might have ended up being a long-term net positive for the house a few years ago, but now there are enough professional bonus-cleaners out there to make it not worthwhile. All it would take would be for the "some players" they're referring to to be more than 25% or so, for them to start losing, and I'd bet that number's more like 75% now because of the information that's out there.

    So what BetFair did here was disgusting, and it's even worse because they didn't do their homework. They obviously have an obligation to honor their agreements come hell or high water. But I bet they won't be offering anything like this again soon. And I think other casinos will probably think twice as well. I think this may be the start of a tectonic shift. But maybe fewer bonuses ain't such a bad thing. When I hear some of the offers out there, I just know the casinos offering them are going to scalp their players somehow. Maybe it wouldn't hurt to get back to basics... you know, a 10% bonus or a round of drinks on the house.

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    Question is, did only winners get their funds confiscated and deposits returned?

    Even at 10xB (50xB on
    BJ
    I understand) there would have been those who, through variance, would have lost on the promotion.

    So have Betfair refused to pay the winners while keeping all the funds from the losers?

    If so that is shameful

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    BETFAIR = ROGUE

    Betfair have shown themselves up here to be a very amateurish, disorganised, naive and immoral outfit and are acting like a really small-time casino. They offered everyone unlimited bonuses and then when people (myself included) had the audacity to claim a lot of bonuses they start stealing the bonuses back out of peoples' accounts WITHOUT EVEN INFORMING US! They've still not even admitted this or given a reason for it.
    Now after locking peoples' accounts for 3 days without any updates they are refusing to pay out any winnings. I have done nothing wrong, nothing agains their Terms & Conditions. They say I am guilty of "adopting gaming patterns and activity in contravention of Betfair Casino’s Standard Terms and Conditions." I have done no such thing! All I did was deposit, claim their bonuses and then play through the wagering requirements on allowed games. How can I get justice?
    I think this thread should be moved to the main section. This is no joking matter.
    Do any reps from Betfair come on here? I'd love to hear what they have to say. Betfair's name is going to be mud after this.
    BETFAIR = ROGUE.

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