Well, Betfair DOING CHARGEBACKS
When PLAYERS don't like the outcome of the games, and decide to chageback their losses, they are EVIL. Well, the SAME standards should apply to BOTH parties. Once a casino has paid, TOUGH, too late - should have been more alert.
Is Betfair on the "no can do" list here?
If not, affected players should PAB straight away, so Max can get to the bottom of this.
Unless players DID break SPECIFIC rules, it is NOT good enough to confiscate winnings just because a promotions manager didn't do his maths properly.
The ease with which Moneybookers handed back the money ALSO requires investigation. Was evidence of "just cause" shown to them, or did they just go ahead and do it. A complaint to the UK FSA might be worth a try, particularly from any UK players. A demand under the data protection act for all information held on an affected Moneybookers player is also worth a go. For £10, you might see evidence of what convinced them to give the money back, and this might show they acted illegally.
IF I chargeback on a credit card, it doesn't "just happen", I have to put forward a case, and the merchant gets the chance to give their side, and make amends if warranted BEFORE a chargeback can proceed.
If they had paid back to a credit card, or a bank account, Betfair would NOT have found it so easy to grab the money back.
If you want "justice", try the PAB route, and/or a formal complaint to the regulator where they are licensed.
This is not the FIRST time this has happened in the industry, and the casinos involved had to back off somewhat, and only "got away" with not paying when clear violations of the promotional and general terms were comitted.
Prime Casino once made the error of doing a "chargeback" from Neteller on a player who was paid two weeks earlier. This did NOT go down well here, and Prime had to give the money back to save themselves from a PR disaster. The view was, they have already paid, so TOUGH - take the hit and learn from the mistake.
Betfair could find they lose any trust players have in future promotions, and many sound ones will be unsuccessful simply because they look "too good to be true", and players will stay away thinking they have "done it again" and risk another round of confiscations of bonuses and winnings.