Betfair Bonus Fiasco

[Landprofits]

To be fair, only one person mentioned this having happened. Landprofits, you wrote that it happened to your friend and was there maybe something else involved with this? It looks like most of the players who managed to withdraw from Betfair to Moneybookers were able to keep their monies, though many of them probably emptied their Moneybookers accounts just in case Betfair tried to get it back.

I emptied moneybookers into my bank sharpish.

Someone I know attempted the same but betfair communicated with Moneybookers and had them reverse the withdrawals to bank and block the individuals Moneybookers account.

Moneybookers then requested that the individual send funds back to betfair. Betfair had to email Moneybookers to get them to unblock the account.

There was nothing dodgy involved other than having participated in the promo - perhaps a bit of french roulette - so it seems betfair can collude with Moneybookers and hold player funds to ransom.

How is this possible? Why is it allowed to happen? Doesn't give you much confidence does it...... the fact that if there is a dispute between a casino and a player the casino can lock down an ewallet regardless of who is in the right.

 

[hitobito2005]

A couple of stories have been published on blogs regarding this case:

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[Seventh777]

Wondering if all that money they recuperated was re-invested in put options, as this will sure to hell hit them hard when the stock market hears of it.

 

[sambaEah]

I've also been heavily affected by this.

I was emailed last week with the offer, labelled exactly as the earlier screenshot showed, then "unlimited" bonus offers appeared when logging into the casino and also when each transfer was made. The promotion was also featured on Betfair's site at the time of the promotion.

Customer services have also tried to get away with saying that the maximum amount anyone should have had was £100, which is blatantly false.

My account was closed, withdrawals to card cancelled and all money has been stolen that I dared to win. (Half a years real job salary). :S

It's a monumental mess and hopefully one that they will not be allowed to get away with, the incompetence from reading some of the issues since and my own experience is that they are still making this up as they go along.

I certainly didn't break any rules of the promotion nor used "irregular" playing patterns, they've basically said if you dared take part in this promotion then you are a cheat which is ridiculous when it was their matter in the first place to not allow the promotion if they weren't happy with it.

Imagine playing in a promotion and seeing your balance drop because they were removing bonuses as you played, incredible.

Hopefully the "threat" of regulators () and increasing bad press from this matter will make them see the light and they will honour legitimate winnings from the promo.

 

[FiletOFish]

Hitler finds out that they've seized his winnings from the casino, and isn't exactly over the moon about it.......

 

[KasinoKing]

Well KK, while you were massaging "them" (like yuck)....I was messaging them, lol.

I said I sent a massage - I didn't say I was doing it myself!

Hitler finds out that they've seized his winnings from the casino, and isn't exactly over the moon about it.......

Didn't you see the title of this thread and the first post in it?

KK

 

[threescatters]

It's a new video someone has done I think, I love the last screen!

 

[Perc]

It's a new video someone has done I think, I love the last screen!

How very unoriginal of them... The first one was much better.

 

[hitobito2005]

I quite liked the second one too

 

[daywalker]

How very unoriginal of them... The first one was much better.

It's unoriginal as was the first one as these Hitler videos have been circulating for years; I still found these two funny unlike some of the recent ones I've seen.

 

[Rhyzz]

Wow... just wow. 10x wagering and 100% contribution from 'Other card games' ...I bet some people had fun with Pai Gow.

Thinking out loud... 30 x £100 (assuming 10x dep + bonus) = £3,000

3,000 * 0.01 = £30

Nice £70 profit there for every bonus, plus any winnings you make on top.

Crazy offer. I'm simply amazed the team at Betfair let this go out and I'm angry with myself for not finding out about it

Also, I don't know what you guys were doing to have your funds reclaimed by Betfair, but so long as it wasn't minimal risk wagering on Roulette/Baccarat/Craps, I don't see how they have grounds to seize.They need to swallow their pride on this one I think.

 

[FiletOFish]

Thinking out loud... 30 x £100 (assuming 10x dep + bonus) = £3,000.

No, it was 10 x bonus, not 10x (D+B)!

Even on a 5% house edge slot, people would have made an average of £50 per £100 bonus.

 

[Pulver]

The video was hilarious, but man, looks like Betfair has laid a gigantic turd on their own leg on this one..

 

[Jufo]

Wow... just wow. 10x wagering and 100% contribution from 'Other card games' ...I bet some people had fun with Pai Gow.

Thinking out loud... 30 x £100 (assuming 10x dep + bonus) = £3,000

3,000 * 0.01 = £30

Nice £70 profit there for every bonus, plus any winnings you make on top.

Texas Holdem Bonus with 0.53% house edge would have been even better and as far as I know it belonged to "Other card games". A modest 94.7£ profit per 100£ bonus and you could do it unlimited times within the 3 hours time frame.

 

[vinylweatherman]

So, despite this, SOME players got greedy and bet all numbers on French Roulette (don't deny it - it's "bleedin' obvious" what has happened in SOME cases).

IF you did "Adolph's roulette trick", then Betfair are most likely covered because this IS an "irregular betting pattern", since NO bet of this kind can EVER win. This play has only ONE purpose, which is to produce a +EV result on a cashable bonus.

Where Betfair are treading on the proverbial landmine is where they have taken action against players who "bet normally", and won purely because the promotion itself was designed as grossly +EV. These are the players who stand a chance of redress. Those doing the "roulette trick" cannot argue that their play was "normal", since no-one would play this "system" without a bonus, and most bonuses are designed to prevent this kind of trick explicitly, usually by excluding the Roulette games.

The WISE players would have filled their boots with bonus money, but played the SLOTS, and would have played "normally", no silly "tricks", and would have played a variety of slots, keeping their stakes in reasonable proportion to their deposits. The shocking design of this promotion would STILL have returned a more modest 60-70 per 100 credits of bonus, BUT Betfair would have had one HELL of a job claiming "abuse".
It may have nearly halved the expected earnings from this promo blunder, but $500 PAID OUT is a good deal better than $1000 confiscated because of "abuse".

 

[hitobito2005]

Indeed, in my case I did not play slots but I played a couple of other games in the "normal" way - ie not risk-free.

 

[Jufo]

So, despite this, SOME players got greedy and bet all numbers on French Roulette (don't deny it - it's "bleedin' obvious" what has happened in SOME cases).

When the average retention of the bonus is at least 70% there is really no need to play it risk free by playing every number on French Roulette. It would be pretty unlikely to have a net loss after all the stacked bonuses even by playing normally. However, I read that some players did actually have a net loss. Did Betfair cancel their losses and revert their balances to initial amounts? No. In fact the confiscated more money even from players who had lost!

One player mentioned having withdrawn succesfully from Betfair to their bank account (not e-wallet) and thinking that the withdrawal is safe, they were shocked to find out that Betfair was able to take the funds back even from BANK ACCOUNT. After consulting with the bank the player said that this was illegal action in his country and the bank might have to pay his withdrawal from their own purse, as the money was already his. So it seems that Betfair has resorted to tactics that are clearly illegal and hopefully they will have to face lawsuits over this.

 

[vinylweatherman]

When the average retention of the bonus is at least 70% there is really no need to play it risk free by playing every number on French Roulette. It would be pretty unlikely to have a net loss after all the stacked bonuses even by playing normally. However, I read that some players did actually have a net loss. Did Betfair cancel their losses and revert their balances to initial amounts? No. In fact the confiscated more money even from players who had lost!

One player mentioned having withdrawn succesfully from Betfair to their bank account (not e-wallet) and thinking that the withdrawal is safe, they were shocked to find out that Betfair was able to take the funds back even from BANK ACCOUNT. After consulting with the bank the player said that this was illegal action in his country and the bank might have to pay his withdrawal from their own purse, as the money was already his. So it seems that Betfair has resorted to tactics that are clearly illegal and hopefully they will have to face lawsuits over this.

It probably was. Banks are far more highly regulated than Moneybookers, and whilst they might get away with it with Moneybookers, they may not with a bank. The player should NOT go after Betfair, but go after their BANK. IF the bank is forced to pay, it will be the BANK that will be going after Betfair for recovery, and the bank's lawyers will NOT be so easily "brushed aside".

In the UK, I am pretty sure this WOULD be illegal, since the customer is supposed to be contacted by the bank BEFORE such action is taken, and informed that the funds have been disputed. They would probably be frozen, but would NOT simply be returned. Both sides would then have to mediate, or go to court, to get a decision on legal ownership. This was NOT merely a "bank error", but the casino deciding, having already paid out on a wager, that the bets were void.

If they are confiscating winnings, but NOT voiding the LOSING bets, they are going to be in REAL trouble, because they will NOT simply be "correcting a malfunction", but will be PROFITING from it, the very same reason they are using to justify confiscating money from PLAYERS that profited from the brain malfunction of the person who designed this in the first place.

Given that Betfair has just undergone a floatation, they can be taken to court as a company here in the UK, where gambling winnings ARE now legally enforceable by a civil court. Companies listed on the UK exchanges are legally deemed to be present in the UK, and subject to UK laws in their dealings with customers, governments, and other companies. Often, they may only have a "token" registered premises, but it is one where legal papers can be served, and has to be registered with Companies House.

Their "knee-jerk" reaction over this is going to haunt them.

 

[thelawnet]

So, despite this, SOME players got greedy and bet all numbers on French Roulette (don't deny it - it's "bleedin' obvious" what has happened in SOME cases).

IF you did "Adolph's roulette trick", then Betfair are most likely covered because this IS an "irregular betting pattern", since NO bet of this kind can EVER win. This play has only ONE purpose, which is to produce a +EV result on a cashable bonus.

Where Betfair are treading on the proverbial landmine is where they have taken action against players who "bet normally", and won purely because the promotion itself was designed as grossly +EV. These are the players who stand a chance of redress. Those doing the "roulette trick" cannot argue that their play was "normal", since no-one would play this "system" without a bonus, and most bonuses are designed to prevent this kind of trick explicitly, usually by excluding the Roulette games.

The WISE players would have filled their boots with bonus money, but played the SLOTS, and would have played "normally", no silly "tricks", and would have played a variety of slots, keeping their stakes in reasonable proportion to their deposits. The shocking design of this promotion would STILL have returned a more modest 60-70 per 100 credits of bonus, BUT Betfair would have had one HELL of a job claiming "abuse".
It may have nearly halved the expected earnings from this promo blunder, but $500 PAID OUT is a good deal better than $1000 confiscated because of "abuse".

You are assuming they have paid out to anybody, or that they are concerned with 'wagering patterns', or that the people they have not paid played dubious strategies such as betting opposite events.

The evidence is they don't care - they made a bad business decision and they are recouping the cost of that from the players.

 

[sambaEah]

It's wrong to assume that they would have let you keep winnings if you played slots also.

Theyy suspended accounts of ANYONE that took part in the promotion even if they didn't wager a penny.

From what I've read they have actually paid people that played cover all on roulette, while not paying others that played the games correctly as given in the terms and conditions so they have let risk free players go as well.

It's a massive mess but I don't see how they can get away with it in the long run. It's been handled incredibly bad.

 

[jetset]

You are assuming they have paid out to anybody, or that they are concerned with 'wagering patterns', or that the people they have not paid played dubious strategies such as betting opposite events.

The evidence is they don't care - they made a bad business decision and they are recouping the cost of that from the players.

That's certainly the way it appears, and Betfair's continued silence and apparent lack of redressing action on the issue is not helping them or their reputation.

Quite amazing management decisions being made by the looks of it.

 

[threescatters]

they didnt suspend them all, my friend is a VIP at betfair casino as he has "degened it up" there many times (his words!). Anyway he claimed some of these bonuses on saturday night and never got locked or anything taken away, I asked him to check after hearing about all of this...

 

[Landprofits]

So, despite this, SOME players got greedy and bet all numbers on French Roulette (don't deny it - it's "bleedin' obvious" what has happened in SOME cases).

IF you did "Adolph's roulette trick", then Betfair are most likely covered because this IS an "irregular betting pattern", since NO bet of this kind can EVER win. This play has only ONE purpose, which is to produce a +EV result on a cashable bonus.

Where Betfair are treading on the proverbial landmine is where they have taken action against players who "bet normally", and won purely because the promotion itself was designed as grossly +EV. These are the players who stand a chance of redress. Those doing the "roulette trick" cannot argue that their play was "normal", since no-one would play this "system" without a bonus, and most bonuses are designed to prevent this kind of trick explicitly, usually by excluding the Roulette games.

The WISE players would have filled their boots with bonus money, but played the SLOTS, and would have played "normally", no silly "tricks", and would have played a variety of slots, keeping their stakes in reasonable proportion to their deposits. The shocking design of this promotion would STILL have returned a more modest 60-70 per 100 credits of bonus, BUT Betfair would have had one HELL of a job claiming "abuse".
It may have nearly halved the expected earnings from this promo blunder, but $500 PAID OUT is a good deal better than $1000 confiscated because of "abuse".

You could play a variety of games on this promo, no need to accept even high variance if you didn't want to, it is VERY unlikely that a loss could be made on this promo (though I know someone who did, playing a high variance game to large stakes).

However I would actually have to disagree with you above about Adolf's roulette trick. You can still gain if the ball lands on zero, so you are effectively betting on zero. It is of course obvious what people were doing by covering evey number, but as far as I know there is nothing in the rules of roulette that states you can't bet on every number....... if the casino are offering "comps" then so be it.

Despite all that, I don't think Adolf's roulette trick (that is the new name for it lol) is the issue here, had French Roulette been a banned game from this promo it wouldn't have made a blind bit of difference, it would would still have been absolutely hammered and when we all woke up on Sunday morning we would still have found our accounts frozen.

I've said this elsewhere, but if I went into an arcade where there was a machine paying out more than it should do and I went on to win £1,000 - the arcade could not legally turn round to me and say "sorry the machine was faulty you are required to give the money back". It is the responsibility of the gaming establishment to set the rules before the punter sits down to play and to make sure all games are working as they should do.

Likewise, I can't walk into a Casino, blow £1,000 and then say "oh dear I made a mistake, I didn't mean to play that game.....please give me my money back".

So why should a casino be able to do that?

Here is another point; despite having the "Gamcare" logo down the bottom of the page and "Please Gamble Responsibly" in small print down the bottom of the page, gaming companies know who their best customers are.....just like an off licence/liquor store knows that the local alcoholic is good for business, gaming companies know that people who have gambling problems are going to help the share price. It doesn't matter how much a large company puts up "politically correct" smokescreens, they target the vulnerable.

Is it a coincidence for instance that this promotion was run between 9pm and Midnight UK time? Could it be perhaps that this promotion was intending to catch people coming home from pubs and clubs.... drunk.... and on tilt?

I think that's exactly how it was intended, but it backfired in a big way because the marketing manager can't count past ten and hasn't learned to multiply yet.

I'm afraid when you gamble, you have to be prepared to lose what you bet. Betfair lost this game so they should pay up - period. IMO.

 

[vinylweatherman]

If they are not adhering to a coherent policy when deciding who broke the terms, they ARE going to be in one hell of a mess. They will be asked "what's the difference" when faced with evidence that they paid a player who "played irregularly", yet confiscated winnings from a "recreational player" who played "normally".

Affected players should inundate any relevant authority with complaints. This will ensure this issue gets maximum exposure, and should FORCE them to come to a coherent and fair method of dealing with affected players.

Since it seems Betfair is accredited, players who believe they played within the terms (i.e. NOT using Adolf's roulette trick) should PAB here as well.

Although the Roulette trick is not SPECIFICALLY excluded, their more general term about "irregular patterns" would cover such an EXPLICIT bonus beating trick, because this type of play would have NO place at all without a bonus involved. SLOTS players, and even those who played other games "normally", can NOT be said to have "played irregularly", and so have the best case for a complaint.

If Betfair are claiming it was "fraud" simply to take up the offer AS ADVERTISED, they have breached the standards for accreditation. They have also breached the standards for any RETROSPECTIVE actions, such as "chargebacks" of withdrawals already paid where players did NOT break the terms, even removal of bonuses already granted. The ONLY thing they would be allowed to "get away with" is ending the promotion early for FUTURE deposits.

 

[daywalker]

In the UK, I am pretty sure this WOULD be illegal, since the customer is supposed to be contacted by the bank BEFORE such action is taken, and informed that the funds have been disputed. They would probably be frozen, but would NOT simply be returned. Both sides would then have to mediate, or go to court, to get a decision on legal ownership. This was NOT merely a "bank error", but the casino deciding, having already paid out on a wager, that the bets were void.



.

It's not illegal for a merchant to reverse a debit card refund in the UK.

 

[thelawnet]

Although the Roulette trick is not SPECIFICALLY excluded, their more general term about "irregular patterns" would cover such an EXPLICIT bonus beating trick, because this type of play would have NO place at all without a bonus involved. SLOTS players, and even those who played other games "normally", can NOT be said to have "played irregularly", and so have the best case for a complaint.

I don't understand why you think slots are somehow better than say red dog, blackjack or whatever.

 

[vinylweatherman]

I don't understand why you think slots are somehow better than say red dog, blackjack or whatever.

They are better in a case like this where there is a risk that the casino will look for excuses for not paying. Some in the past have called playing Blackjack ONLY "abuse", saying that "recreational players" would play a variety of different games. We also have low betting called "abuse", and high betting also called "abuse".

I believe that it is BANK credits that cannot be reversed without consulting the customer first. Things are different with cards.

There have been cases where the bank has had to ask customers to authorise the recovery of funds, else they must get a court order before they can take the funds. Cards are different because the customer can dispute any charge after it has been taken, and the card company is jointly liable.

 

[pokeraddict]

There is nothing about this at Sportsbook Review in their forum or main site. Some of you that were cheated might want to let them know.

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[sambaEah]

It is on SBR but a poster has killed the thread posting a massive article.

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[threescatters]

Every single Job advert for Betfair requires the applicant to have "integrity". I mean a building full of people with integrity and no pay? Whats going on with the gambling world

 

[GOCC]

Spoke to someone in Betfair who is quite high up. He says this is worse than the Sit and Go cock up about 3 years ago.

For those of you who dont know what happened, they had 6 seater Sit and Go, 50 in 250 winner and 50 for second BUT the software paid everyone the 50 back. So all that was happening was a group of 6 sat at a table;all in every hand and the winner made 200 and the rest got their money back.

In those days, you could withdraw to NETeller instantly too.

 

[hitobito2005]

Did he give you any idea about how long it's gonna take to resolve?

 

[DiamondGeezer]

Spoke to someone in Betfair who is quite high up. He says this is worse than the Sit and Go cock up about 3 years ago.

For those of you who dont know what happened, they had 6 seater Sit and Go, 50 in 250 winner and 50 for second BUT the software paid everyone the 50 back. So all that was happening was a group of 6 sat at a table;all in every hand and the winner made 200 and the rest got their money back.

In those days, you could withdraw to NETeller instantly too.

A totally different situation though. That was a software fault and they were entiltled to recoup funds.

The latest offer must have been approved by top level management and was very clearly specified.

 

[hitobito2005]

Is it possible for a mod to change the title of this thread to make it more relevant to the case that's being discussed?

 

[spoonboy]

Outrageous. They are debiting players' accounts but they still refuse to say exactly what the player has done wrong and refuse to enter into any further correspondence!

Dear xxxxxxx,

We have now had the opportunity to review your account activity in relation to our recent ‘Happy Hour’ promotion, and we thank you for your patience during that time.

As a result of our investigation, and in light of our finding that you have acted in contravention of Betfair Casino’s Standard Terms and Conditions, we have debited your account with a sum equivalent to the bonus funds and winnings associated with the ‘Happy Hour’ promotion in which you participated. Your account has been re-activated and is now available for you to use.

As your Betfair account held insufficient funds to accommodate such a debit, your account will now show a negative balance. Please fund your account with the negative balance amount of -£xxx at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you.

Whilst we are aware that this was not the outcome you were hoping for, we do now consider this matter closed, and shall not enter into any further correspondence in connection with it.

Kind regards
Betfair Casino

 

[RedAndi]

As your Betfair account held insufficient funds to accommodate such a debit, your account will now show a negative balance. Please fund your account with the negative balance amount of -£xxx at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you.
Whilst we are aware that this was not the outcome you were hoping for, we do now consider this matter closed, and shall not enter into any further correspondence in connection with it.

Kind regards
Betfair Casino

I would go friggin' APESHIT on these people.
Been watching this thread thinking they have to do right sooner or later by their players, I am just beyond words at how this is being handled

PS- That they even have the nerve to threaten you with "appropriate action" is such an F'ing joke I almost am starting to think this is some elaborate prank!

 

[GrandMaster]

Outrageous. They are debiting players' accounts but they still refuse to say exactly what the player has done wrong and refuse to enter into any further correspondence!

Dear xxxxxxx,

We have now had the opportunity to review your account activity in relation to our recent ‘Happy Hour’ promotion, and we thank you for your patience during that time.

As a result of our investigation, and in light of our finding that you have acted in contravention of Betfair Casino’s Standard Terms and Conditions, we have debited your account with a sum equivalent to the bonus funds and winnings associated with the ‘Happy Hour’ promotion in which you participated. Your account has been re-activated and is now available for you to use.

As your Betfair account held insufficient funds to accommodate such a debit, your account will now show a negative balance. Please fund your account with the negative balance amount of -£xxx at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you.

Whilst we are aware that this was not the outcome you were hoping for, we do now consider this matter closed, and shall not enter into any further correspondence in connection with it.

Kind regards
Betfair Casino

I would love to seem argue this out in court.

 

[thelawnet]

Outrageous. They are debiting players' accounts but they still refuse to say exactly what the player has done wrong and refuse to enter into any further correspondence!

What game did you play during the promotion?

 

[GOCC]

A totally different situation though. That was a software fault and they were entiltled to recoup funds.

The latest offer must have been approved by top level management and was very clearly specified.

At what point did I draw ANY similarities to the 2 incidents? I said that this was worse. End of

 

[Nifty29]

At what point did I draw ANY similarities to the 2 incidents? I said that this was worse. End of

Geez mate - take a chill pill.

Diamond wasn't personally attacking you, but adding additional information to the discussion.

 

[sambaEah]

It seems a completely scattergun approach to how they've dealt with people, some people have been let off and allowed to withdraw winnings, some people have had the nasty email above and others have had the email above but not asking for any money back, so they can basically keep their deposit but forget about any entitled winnings.

Absolutely shocking practice.

 

[FiletOFish]

I also had the 'contravention of Betfair Casino’s Standard Terms and Conditions' email. They've already taken my winnings. I wish they'd just tell me what I've actually done wrong, instead of quoting very vague terms.

I played slots and CHE btw.

 

[FiletOFish]

I know they said they wouldn't be entering into any more correspondance, but I tried asking for a reason just to explain what I have done wrong. It didn't work. I got yet another standard email, this one said......

Thank you for contacting Betfair.

Unfortunately we will not be drawn in to any further discussions about this promotion, however if you wish to take this further you will need to contact the lotteries and gaming commission through the following link;

hxxp://www.lga.org.mt/lga/home.aspx

Regards,

 

[threescatters]

If you live in the UK then very likely they need to answer to the gambling comission. If you had transferred winnings from the casino to the sports exchange then it then falls under UK juristiction. And by letting you transfer betfair authorised the money out of the casino and into the sports exchange as a deposit....

 

[Przecinek]

True condolencies to all people involved in this scam.

Can't believe in what I just saw (this email from Betfair asking you to deposit money into your account, or they will take legal action).

I hope Betfair is going to pay for this...players already have.

I know that some people have lost not only the bonus but also winnings that were many times higher than the bonus granted... it's obvious they were playing normally (risking money with a perspective of either going bust or winning big)... still only the winners have had their accounts locked.

Sad.

 

[Rhyzz]

Seems strange to me. Minimal risk wagering ok, remove the bonus (there shouldn't be any winnings) and give them a telling off, but if they have made a mistake and allowed people to play low edge games with a very easy bonus, then they should take it on the chin and sack whoever approved the offer. I'd refer it to the LGA, you have a good case if you abided by the T&C's. We've said this for a long time in the business, a bonus hunter isn't a bonus abuser.

 

[jetset]

I would suggest that if enough players complain, it will be hard for even the LGA to ignore this issue...but whether they will act effectively to resolve it, or just point to the FU clause in the T&C's is another matter.

I've always respected Betfair as an innovative and successful outfit, but the poor management handling of this matter has really surprised and disappointed me.

BTW, there does not appear to be much posting action on this at the Betfair Casino forum?

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[thelawnet]

I would suggest that if enough players complain, it will be hard for even the LGA to ignore this issue...but whether they will act effectively to resolve it, or just point to the FU clause in the T&C's is another matter.

I don't particularly see any sense in contacting the LGA, they seem to operate much as Betfair are doing; i.e. "we have heard the casino's side of the story, and they are correct, no correspondence will be entered into, goodbye".

 

[daywalker]

I don't particularly see any sense in contacting the LGA, they seem to operate much as Betfair are doing; i.e. "we have heard the casino's side of the story, and they are correct, no correspondence will be entered into, goodbye".

It depends what action people are planning to take. If they are taking it all the way they have to follow Betfair's dispute procedure. It may well be a waste of time contacting the LGA but if you don't follow the procedure you'll make things difficult for yourself down the line.

 

[hitobito2005]

It depends what action people are planning to take. If they are taking it all the way they have to follow Betfair's dispute procedure. It may well be a waste of time contacting the LGA but if you don't follow the procedure you'll make things difficult for yourself down the line.

I see this issue in my case as falling under the remit of IBAS and the UK courts rather than the LGA. I claimed and cleared my bonuses without a hitch and transferred the cleared sum to the exchange, at which point I believe it becomes the responsibility of the UK-arm of Betfair. It was from my exchange balance that funds were confiscated.