Betfair Bonus Fiasco

Although the Roulette trick is not SPECIFICALLY excluded, their more general term about "irregular patterns" would cover such an EXPLICIT bonus beating trick, because this type of play would have NO place at all without a bonus involved. SLOTS players, and even those who played other games "normally", can NOT be said to have "played irregularly", and so have the best case for a complaint.

I don't understand why you think slots are somehow better than say red dog, blackjack or whatever.
 
I don't understand why you think slots are somehow better than say red dog, blackjack or whatever.

They are better in a case like this where there is a risk that the casino will look for excuses for not paying. Some in the past have called playing Blackjack ONLY "abuse", saying that "recreational players" would play a variety of different games. We also have low betting called "abuse", and high betting also called "abuse".

I believe that it is BANK credits that cannot be reversed without consulting the customer first. Things are different with cards.

There have been cases where the bank has had to ask customers to authorise the recovery of funds, else they must get a court order before they can take the funds. Cards are different because the customer can dispute any charge after it has been taken, and the card company is jointly liable.
 
Every single Job advert for Betfair requires the applicant to have "integrity". I mean a building full of people with integrity and no pay? Whats going on with the gambling world :(
 
Spoke to someone in Betfair who is quite high up. He says this is worse than the Sit and Go cock up about 3 years ago.

For those of you who dont know what happened, they had 6 seater Sit and Go, 50 in 250 winner and 50 for second BUT the software paid everyone the 50 back. So all that was happening was a group of 6 sat at a table;all in every hand and the winner made 200 and the rest got their money back.

In those days, you could withdraw to NETeller instantly too.
 
Spoke to someone in Betfair who is quite high up. He says this is worse than the Sit and Go cock up about 3 years ago.

For those of you who dont know what happened, they had 6 seater Sit and Go, 50 in 250 winner and 50 for second BUT the software paid everyone the 50 back. So all that was happening was a group of 6 sat at a table;all in every hand and the winner made 200 and the rest got their money back.

In those days, you could withdraw to NETeller instantly too.

A totally different situation though. That was a software fault and they were entiltled to recoup funds.

The latest offer must have been approved by top level management and was very clearly specified.
 
Is it possible for a mod to change the title of this thread to make it more relevant to the case that's being discussed?
 
Outrageous. They are debiting players' accounts but they still refuse to say exactly what the player has done wrong and refuse to enter into any further correspondence!

Dear xxxxxxx,

We have now had the opportunity to review your account activity in relation to our recent ‘Happy Hour’ promotion, and we thank you for your patience during that time.

As a result of our investigation, and in light of our finding that you have acted in contravention of Betfair Casino’s Standard Terms and Conditions, we have debited your account with a sum equivalent to the bonus funds and winnings associated with the ‘Happy Hour’ promotion in which you participated. Your account has been re-activated and is now available for you to use.

As your Betfair account held insufficient funds to accommodate such a debit, your account will now show a negative balance. Please fund your account with the negative balance amount of -£xxx at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you.

Whilst we are aware that this was not the outcome you were hoping for, we do now consider this matter closed, and shall not enter into any further correspondence in connection with it.

Kind regards
Betfair Casino
 
As your Betfair account held insufficient funds to accommodate such a debit, your account will now show a negative balance. Please fund your account with the negative balance amount of -£xxx at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you.
Whilst we are aware that this was not the outcome you were hoping for, we do now consider this matter closed, and shall not enter into any further correspondence in connection with it.

Kind regards
Betfair Casino

I would go friggin' APESHIT on these people.
Been watching this thread thinking they have to do right sooner or later by their players, I am just beyond words at how this is being handled:eek:

PS- That they even have the nerve to threaten you with "appropriate action" is such an F'ing joke I almost am starting to think this is some elaborate prank!
 
Outrageous. They are debiting players' accounts but they still refuse to say exactly what the player has done wrong and refuse to enter into any further correspondence!

Dear xxxxxxx,

We have now had the opportunity to review your account activity in relation to our recent ‘Happy Hour’ promotion, and we thank you for your patience during that time.

As a result of our investigation, and in light of our finding that you have acted in contravention of Betfair Casino’s Standard Terms and Conditions, we have debited your account with a sum equivalent to the bonus funds and winnings associated with the ‘Happy Hour’ promotion in which you participated. Your account has been re-activated and is now available for you to use.

As your Betfair account held insufficient funds to accommodate such a debit, your account will now show a negative balance. Please fund your account with the negative balance amount of -£xxx at the first opportunity. Failure to do so by 26 November 2010, may result in us taking the appropriate action to recover this sum from you.

Whilst we are aware that this was not the outcome you were hoping for, we do now consider this matter closed, and shall not enter into any further correspondence in connection with it.

Kind regards
Betfair Casino
I would love to seem argue this out in court.
 
A totally different situation though. That was a software fault and they were entiltled to recoup funds.

The latest offer must have been approved by top level management and was very clearly specified.

At what point did I draw ANY similarities to the 2 incidents? I said that this was worse. End of
 
It seems a completely scattergun approach to how they've dealt with people, some people have been let off and allowed to withdraw winnings, some people have had the nasty email above and others have had the email above but not asking for any money back, so they can basically keep their deposit but forget about any entitled winnings.

Absolutely shocking practice.
 
I also had the 'contravention of Betfair Casino’s Standard Terms and Conditions' email. They've already taken my winnings. I wish they'd just tell me what I've actually done wrong, instead of quoting very vague terms.

I played slots and CHE btw.
 
I know they said they wouldn't be entering into any more correspondance, but I tried asking for a reason just to explain what I have done wrong. It didn't work. I got yet another standard email, this one said......

Thank you for contacting Betfair.

Unfortunately we will not be drawn in to any further discussions about this promotion, however if you wish to take this further you will need to contact the lotteries and gaming commission through the following link;

hxxp://www.lga.org.mt/lga/home.aspx

Regards,
 
If you live in the UK then very likely they need to answer to the gambling comission. If you had transferred winnings from the casino to the sports exchange then it then falls under UK juristiction. And by letting you transfer betfair authorised the money out of the casino and into the sports exchange as a deposit....
 
True condolencies to all people involved in this scam.

Can't believe in what I just saw (this email from Betfair asking you to deposit money into your account, or they will take legal action).

I hope Betfair is going to pay for this...players already have.

I know that some people have lost not only the bonus but also winnings that were many times higher than the bonus granted... it's obvious they were playing normally (risking money with a perspective of either going bust or winning big)... still only the winners have had their accounts locked.

Sad.
 
Seems strange to me. Minimal risk wagering ok, remove the bonus (there shouldn't be any winnings) and give them a telling off, but if they have made a mistake and allowed people to play low edge games with a very easy bonus, then they should take it on the chin and sack whoever approved the offer. I'd refer it to the LGA, you have a good case if you abided by the T&C's. We've said this for a long time in the business, a bonus hunter isn't a bonus abuser.
 
I would suggest that if enough players complain, it will be hard for even the LGA to ignore this issue...but whether they will act effectively to resolve it, or just point to the FU clause in the T&C's is another matter.

I've always respected Betfair as an innovative and successful outfit, but the poor management handling of this matter has really surprised and disappointed me.

BTW, there does not appear to be much posting action on this at the Betfair Casino forum?

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I would suggest that if enough players complain, it will be hard for even the LGA to ignore this issue...but whether they will act effectively to resolve it, or just point to the FU clause in the T&C's is another matter.

I don't particularly see any sense in contacting the LGA, they seem to operate much as Betfair are doing; i.e. "we have heard the casino's side of the story, and they are correct, no correspondence will be entered into, goodbye".
 
I don't particularly see any sense in contacting the LGA, they seem to operate much as Betfair are doing; i.e. "we have heard the casino's side of the story, and they are correct, no correspondence will be entered into, goodbye".
It depends what action people are planning to take. If they are taking it all the way they have to follow Betfair's dispute procedure. It may well be a waste of time contacting the LGA but if you don't follow the procedure you'll make things difficult for yourself down the line.
 
It depends what action people are planning to take. If they are taking it all the way they have to follow Betfair's dispute procedure. It may well be a waste of time contacting the LGA but if you don't follow the procedure you'll make things difficult for yourself down the line.

I see this issue in my case as falling under the remit of IBAS and the UK courts rather than the LGA. I claimed and cleared my bonuses without a hitch and transferred the cleared sum to the exchange, at which point I believe it becomes the responsibility of the UK-arm of Betfair. It was from my exchange balance that funds were confiscated.
 

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