Online gambling operator LeoVegas to pay GBP 627,000 for misleading ads and not protecting vulnerable customers
The UK Gambling Commission has imposed another heavy fine on an online gambling operator, hitting Leo Vegas with a GBP 627,000 punishment for “misleading ads and not protecting vulnerable customers,” according to a BBC report Wednesday.
The Commission alleges that the operator did not “take all reasonable steps” to stop problem gamblers who had asked to be banned from its websites, and the fine follows a GBP 1 million penalty awarded to SkyBet last month for a similar breach (see previous InfoPowa report).
In the Leo Vegas case the Commission said the operator had failed to return funds to 11,205 customers who had “self-excluded”. It had also sent marketing material to 1,894 people who had previously self-excluded, as well as allowing 413 previously self-excluded customers to gamble again without talking to them first.
In addition, it was responsible for 41 misleading website advertisements that were unclear or omitted significant information about its promotional offers.
The Commission said LeoVegas had acknowledged the breaches and had made changes to address the problems.