888 Still Ignoring Player Complaints

By Simon Wright, Last updated Jun 30, 2023

Online casino group 888 Holdings, responsible for the operation of 888 casino and a myriad of white label online casinos, are still ignoring player complaints. With Max Drayman, the Casinomeister PAB Manager, reaffirming a warning this morning ( 11th March 2019 ), that was first made back in October 2012.

The initial warning made nearly six and a half years ago read: “888 and related 888/Cassava properties are ignoring player issues and will not discuss player complaints. Players must be aware that Cassava considers itself the final authority on player complaints and that they offer no recourse for players who are dissatisfied with the company’s decision(s) against them: the player is totally at their mercy, for better or worse. The only alternative — such as it is — is to turn to the licensing body, Gibraltar or try eCOGRA. We can offer no assistance if things go wrong between the player and these casinos. Players are advised to avoid these casinos unless they are willing to accept these conditions.”

This has been reaffirmed again this morning, with MaxD commenting: “Still getting reports of 888 up to it’s old tricks so this Warning is as relevant and timely as ever.”

As a result, Casinomeister is unable to assist players who run into issues whilst playing at 888 or their ‘sister’ properties. According to the website Online.Casinocity.com, 888 Holdings are responsible for the operation or management of some 256 online casinos.  With sites such as Spinzilla, Wink Bingo and Vegas Spins being just three owned and operated by the company.

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