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Question why am I having issues with Trada?

Discussion in 'Online Casinos' started by DreamRJ, Feb 27, 2018.

    Feb 27, 2018
  1. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Just a question for anyone?

    Why on earth do Trada Casino have such a high rating on CM?

    Let me get started with why I am asking this question with detailed issues I have had and still having!

    Issue 1: > I sent email a month ago to verify my account because I wanted to find a new casino to play at.
    Long story short, I did not get any emails confirming they had my ID email. And also live chat stopped working and kept giving me errors everytime!

    So I tried live chat for a few days to see if it worked then and still couldn't get onto live chat, same errors! So I then decided to not even bother. So I gave up!

    Resolved: So yesterday I decided to try their site again and email the reps for trada on CM and then spoke to a live chat agent. Who said that my ID was approved and my account was fully verified 2 hours after I sent the email! Go figure right? So I explained to them I did never get any emails. They even sent me test emails and I didnt get them. So they then said, do I have a different email I can use? So I said yes So I changed my email to a different one with gmail.

    So there is obviously issues with microsoft email accounts, mine is a live.com one. Anyway that was all good, And I got the test emails in my gmail account. So this was resolved

    Issue 2: > Live chat as I mentioned kept giving me errors everytime I tried to start a chat. It just said error every single time.

    Issue 3: >
    Some Microgaming slots keep opening in touch mobile mode even though I am on a desktop PC with a 4k TV as monitor and using the 4k resolution!

    So I have to keep opening and closing the games until they launch in the correct desktop version. This is happening on some of the older Mg slots, thunderstruck for example!

    Issue 4: > Active Bonuses do not vanish - So after the issues I had, live chat gave me 25 free spins on Eye Of The Amulet slot. And I won like £3 on them, so I then switched to thunderstruck to clear the balance, cos it is the only slot I can think of that has selectable lines so you can zero a balance.

    So when I logged out yesterday my balance was 0.00, But when I decided to do a deposit for the welcome bonus today the 200% one with code: 200MATCH I started playing without even realizing that the 25 free spins I got given yesterday was still showing active with wagering still being done on it. So the 200MATCH one wasnt even started, because it never even cancelled the 25 free spin bonus from yesterday even though my balance was zero!

    Now I am sorry but this is totally disgusting and out of line.

    Live chat was also offline, they only work between 9am - 11pm UK time. So how on earth was I even able to cancel that active bonus, there is no option to cancel them.

    Issue 5: > Net Ent, Quickspin slots have had the fast spin disabled. So basically you can not click spin really fast to do the fast spins where you go frantic. I hate that they did this. Because sometimes it is soo boring and slow. And I like to speed things up and with that disabled it is hard to speed it up.

    So any input from others would be appreciated.

    So yeah I am sorry but I give trada casino a 4/10

    I dont think I will be playing here ever again. The above issues apart from the email issue that was resolved has put me right off.

    Thanks
     
  2. Feb 27, 2018
  3. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Note to mod: Can you please edit the title so that it says: How does Trada Casino have such a high rating on CM?
    instead please?

    Thanks
     
  4. Feb 27, 2018
  5. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I don't understand. What does your experience have to do with the rating at CM?

    Having some small issues is common, and you do have active reps to talk to when you run in to problems. Also great support.
     
    Supababe and gilliebean like this.
  6. Feb 27, 2018
  7. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    So you dont think that the fact that the active bonuses do not get removed once you get a 0.00 balance is any reason to be concerned? When as I said above in my OP that I was basically still wagering with my deposit+bonus on the 25 free spin bonus even though my balance was 0.00. I checked after like 20mins to see, and it shown active bonus with remaining wagering still in the 25 spin one and the 200match one wasnt even started. Cos it still said £2000 left in that 200match one cos I maxed the welcome bonus of £25, so I had £75 start balance. So £50 bonus X 40 wager = £2000!
     
  8. Feb 27, 2018
  9. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Live help will clear old bonuses in seconds AND they will speak to you like a fellow human being ;)

    When you win you'll get paid, good games selection which 9/10 run smooth. Daily promo calander, freebies from time to time, best CS in the land and Rachel (rep) is great

    So, there are far worse places also. I'd chalk it up as teething problems and wouldn't give up on em just yet.
     
  10. Feb 27, 2018
  11. pinnit2014

    pinnit2014 Meister Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Only reason I don’t play there is that it’s simply an unlucky casino for me. We all have them...Having said that the quick spin absence, though appearing minor, does grate on me, particularly with DOA.

    Can’t say iv noticed any issues with bonus offerings however.
     
  12. Feb 27, 2018
  13. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    But as I said. Live chat was not even online, So I was not even able to ask them to cancel it. So that is not great what so ever. A site that only has live chat available between 9am - 11pm is not good enough! They should then give an option in the active bonus screen so we can cancel the bonuses. Because I was basically screwed. Cos what if live chat was on. That might have deleted some of my balance because it still shown it was active even though the balance was 0.00 when I deposited. I am sorry but this is just not good enough!
     
  14. Feb 27, 2018
  15. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Trada are a great site and their guy Conor is amazing. They do indeed speak to you like a person and get to know rather than a treat you like a robotic number (something to do with the fact they are based in Ireland rather than the likes of Romania). Yes - a cultural stereotype that is actually true in this case.

    Its never been the most technically advanced site - and it shows - but they more than make up for it with their customer service and always have done.
     
    Rossco37, Supababe and gilliebean like this.
  16. Feb 27, 2018
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    No, that is not a reason to be concerned, and still have nothing to do with their rating here.
    I suggest you talk to them instead. Ask why they have such a system in place, and why they don't have livechat 24/7.
    Maybe you will get an answer you can accept, or maybe not. Remember you don't have to play there, and I doubt Bryan will lower their rating based on your issues there.
     
    gilliebean likes this.
  18. Feb 27, 2018
  19. Denis Becker

    Denis Becker Don't Worry... Be Happy !! MM

    Occupation:
    Sales Coach
    Location:
    Germany
    there are some more slots with selectable lines... maybe (break da bank again, tomb raider secret of the swords, Wild Turkey...)

    because youre right with some issues about slots that were switched from html5/desktop standard from time to time and they didn't collected sometimes or just the wrong archievements in the MG slots Thunderstruck2/Immortal Romance/Playboy
     
    Last edited: Feb 27, 2018
  20. Feb 27, 2018
  21. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Wild Turkey does not allow you to select lines!
     
  22. Feb 27, 2018
  23. Denis Becker

    Denis Becker Don't Worry... Be Happy !! MM

    Occupation:
    Sales Coach
    Location:
    Germany
    did you have checked it ?? because they do... see here

    why am I having issues with Trada?: wild.jpg,Feb 27, 2018
     
  24. Feb 27, 2018
  25. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    So they still have the old flash version then of wild turkey?
     
  26. Feb 27, 2018
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thread title modified to better reflect the OP's actual situation.
     
    gilliebean, DreamRJ and Tirilej like this.
  28. Feb 27, 2018
  29. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    Issue 1:

    Yes I have reviewed your chats here from yesterday. I do see that the issue was found as you mentioned (i.e. Microsoft blocking your emails) and that we have changed your email address to ensure this issue doesn't reoccur. This would be something we have no control over but I'm glad it's all sorted :)

    Issue 2:

    I have never had reports of the live chat errors you experienced last month. If it ever does reoccur, please take a screenshot and send it to me. I'll investigate it right away once we can recreate the problem.
    No other players experienced a similar issue so perhaps this is device/browser specific. Any extra info you can give me on this would be greatly appreciated.

    Issue 3:

    I have seen this problem with only one other account at TradaCasino. I have also seen it the same issue reported at once at another casino, so again this might be browser/device specific. Please PM me the details if you can so I can look into it.

    Issue 4:

    In normal circumstances, if your balance is less than 1.00 (with an active bonus) and you make a new deposit the bonus wagering will automatically redeem itself. There are instances where we have seen this doesn't work on some accounts, and we haven't been able to isolate the exact problem yet but we are working on it. I will say however that we would never let this give you a disadvantage you when wagering a bonus.

    If for example, you would have met wagering (had this previous bonus not carried over), I would calculate what your balance was when the wagering on the bonus should have been met. I would then set your balance back to that point.

    I did the calculations on your game-play this morning. You had to meet £2000 in wagering in order to withdraw. When you busted out, you had completed £308 in wagering. Therefore, the carry over from the few spins you got yesterday did not negatively impact the outcome. Even if on future deposits (although I realise from this thread you probably won't play with us again) an old bonus carries over, and you cannot get us on live chat, we will always ensure it didn't negatively impact you and adjust your wagering accordingly once we're back online.

    Also note, this glitch (if it does occur again) is isolated to no deposit free spins. If you claim no deposit freebies in the future, feel free to jump on live chat and ask the team to remove the bonus once you finish playing - just to be on the safe side.

    Issue 5:

    We haven't purposefully turned off fast spin functionality. The servers that our NetEnt games come through are based in Alderney, and a regulatory requirement there meant that NetEnt could not turn quick spin on for games that are hosted from there.

    I assume (but am not 100% sure) that Quickspin are in a similar situation. I have encountered a lot of casinos that do not offer fast spin on Quickspin slots - some of the most popular casinos on CM do not offer this feature on Quickspin so maybe one of the other reps could chime in here and confirm the reason the suppleir has it disabled at so many casinos.

    I hope that answers some of your queries. I appreciate that you had a bad experience and completely understand your decision not to return as a customer, but please know I am always here to help with any issues via PM or forum post. I'll always do my best to answer any queries as fast as possible.

    Thanks,

    Rachel.
     
    quber, Supababe, gilliebean and 7 others like this.
  30. Feb 27, 2018
  31. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Thanks Rachel. In response to issue 4: But what if it happens in the early hours again? And Live chat is not online? How can I get my active bonuses removed? You should really add a function so that we can do it ourself?

    As for Issue five, that is satisfactory and thanks :) bit of a pain but not too much of a bad thing compared to issue 4!

    As for issue 3, the MG mobile touch issue is more a nuisance than anything else.

    But again I thank you for your detailed response :)
     
  32. Feb 27, 2018
  33. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    But honestly I thought that all net ent slots got changed to remove the lines. I never even knew that Wild Turkey kept them lol. I know that casino heroes have the old DoA flash version that still has the lines options.

    But thanks @Denis Becker
     
    Denis Becker likes this.
  34. Feb 27, 2018
  35. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    If it happens again in the middle of the night, the best advice I can give you is to keep track of the wagering and stop playing at the point you would have completed it had the previous bonus not carried over.

    E.G.

    Current Bonus Wagering: £100
    Old Bonus Wagering: £10
    Total Wagering: £110

    Stop playing when remaining wagering gets to £10 and we will redeem the rest in the morning. If you're worried you will play it away, put a 1 day cool off on your account.

    I appreciate this solution is literally pre-historic but I promise I'm working on fixing this for the few customers it affects.
     
    Supababe and theapple like this.
  36. Feb 27, 2018
  37. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Ok thanks,

    Do you have any intention on getting 24/7 live chat agents? It would solve the issue then. Cos then Live chat would always be available to cancel old bonuses. Just a suggestion :)
     
  38. Feb 27, 2018
  39. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    In relation to 24/7 live chat, in all honesty - not in the near future.

    It's a possibility for 2019 but this year we don't anticipate moving to 24/7
     

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