Not really. Agents can work from home. And take for example Leovegas. They only have 1 agent online during the night time/early hours timeframe. I know because I tested it many times. over the space of a few hours between 1am-5am and it was always the same agent every time lol
So if anything they would only need to hire 1 or 2 extra staff which is not that expensive?
It's not quite as simple as that - but either way, it is a business decision and it isn't in the pipeline at the moment unfortunately