ECOGRA- my complaint case

[silentryan7]

I have never for one moment doubted what you were saying - I didn't need proof.

But you asked for "thoughts" and so I gave mine.
My opinion is that it was reckless to lose such a huge sum before you got the winnings in your bank.
Your average gambler probably doesn't lose anywhere near £19K in a year, let alone a month, but of course I know different people have difference financial circumstances. Some people don't even EARN that much in a year!

I hope that eCOGRA finds in your favour

KK

I earn less than 19k a year. So you can tell why this means so much to me. Thank you

 

[snorky510238]

It’s hard to pass judgment without knowing the full story but you haven’t posted any transcript of the many conversations, that say you won that amount. (You could edit if you don’t want to name and shame).

You earn less than 19k a year, yet gambled that much away, in a month, but are adamant that you don’t have a gambling problem.

The bit I don’t get, is that you said yourself, you were very sceptical about how you had won that money and even more concerned that you wouldn’t get it. With this in mind you still decided to gamble away 19k.

 

[silentryan7]

It's easy for all of you to judge and say what YOU would have done differently. Your not me. You didn't get the messages. You never got the email. I have sent all the evidence I have to some people via private messages. I'm not doing it again until the outcome happens. Iv told you what was said in the live chat transcripts. He said I had 100% won the 121k. And I said I had anxiety with all this, but he said there was no need to worry. That I would get it. Can't be anymore clear!

 

[silentryan7]

It’s hard to pass judgment without knowing the full story but you haven’t posted any transcript of the many conversations, that say you won that amount. (You could edit if you don’t want to name and shame).

You earn less than 19k a year, yet gambled that much away, in a month, but are adamant that you don’t have a gambling problem.

The bit I don’t get, is that you said yourself, you were very sceptical about how you had won that money and even more concerned that you wouldn’t get it. With this in mind you still decided to gamble away 19k.

I spent 9k, on friends and family. I gambled 10k. Anyway what I do with my money is my choice factvremains I was promised 121k never got it therefore that's damages. Plain and simple as that.

 

[silentryan7]

If I want to high stakes gamble and have fun I will. Its my money and its up to me what I do with it. Feels like some of you are just plain jealous iv won money and yes gambled majority of it away but I had fun and enjoyed myself. That's what gambling is about. I'm just back from Amsterdam after my recent legit 10k win. Went to the casino there, had fun. Although I had fun and enjoyed myself at the time, I'm not enjoying being promised a 6 figure sum then to be told I'm getting nothing, if this was the national lottery it would be a different story, I'd be getting compensation. Fact!

 

[satchnz]

It's easy for all of you to judge and say what YOU would have done differently.

You posted your story in a public forum and asked people here for advice. Of course you are going to get judged. What else were you expecting? Many of us would not have acted as you did, in what we feel is a reckless way. Especially considering you had no idea what the win was for.

I don’t think you’re getting what you want from this thread so perhaps it’s time to stop? You are clearly getting very agitated which is not helping you nor your cause.

 

[silentryan7]

You posted your story in a public forum and asked people here for advice. Of course you are going to get judged. What else were you expecting? Many of us would not have acted as you did, in what we feel is a reckless way. Especially considering you had no idea what the win was for.

I don’t think you’re getting what you want from this thread so perhaps it’s time to stop? You are clearly getting very agitated which is not helping you nor your cause.

I agree on the last part. Maybe I should just put this to a stop. I'm agitated because of what the company has done and they shouldn't get away with this. It's as simple as that. People can think what they want. There are some here that do generally wish me the best, despite what I did or should have done. So I owe it to them to give the case outcome, as this case might help others who are in the same situation as me. As I couldn't find anything or anyone else in my position. Like someone said it's something out of a movie. But it's all fact. When I asked for thoughts I meant on my case outcome, not my gambling which is no one's business but my own. I won't be judged for spending money that's mine and I don't need to hear some people don't even earn 19k in a year. It's not my fault the world is poor. So I'm keeping my account open and will continue to post updates to those who want to hear it. Hey if I get a decent settlement I will even do a giveaway to the people of this forum. To use fir whatever purposes they want. If they wanna gamble then that's fine I'm not a judge and I really want to do some good with this money

 

[silentryan7]

Do you know what, fuck it. So far nothing has happend with ecogra but I'll show you the email I got, blocking out the operators name. Then the chats to follow

 

[silentryan7]

And here is one of the live chat transcripts with a few edits.

 

[andysbetting1187]

Do you know what, fuck it. So far nothing has happend with ecogra but I'll show you the email I got, blocking out the operators name. Then the chats to follow

To be honest, I don't think you really have much of a case anymore. The email does state that you won the money, but it is also caveated with the term that you will only receive your withdrawal when all of the checks have been passed. One of these checks will be "did you legitimatley win the money", which if you are honest is a no (or at least you have no reason to think you have won something big like a jackpot round)

The same for the chat log - depending on how you read it, the customer service agent is quite clear that you need to wait for a call from the team who will be in touch to confirm everything.

I don't see eCOGRA siding with you on this and I don't think that your evidence (email and chat logs) will be enough to sway them into paying you out 121k (or any part of that). I genuinly hope I am mistaken, butI don't think you will get anything as those documents show clearly around additional checks which they will say was an admin error etc.

 

[silentryan7]

To be honest, I don't think you really have much of a case anymore. The email does state that you won the money, but it is also caveated with the term that you will only receive your withdrawal when all of the checks have been passed. One of these checks will be "did you legitimatley win the money", which if you are honest is a no (or at least you have no reason to think you have won something big like a jackpot round)

The same for the chat log - depending on how you read it, the customer service agent is quite clear that you need to wait for a call from the team who will be in touch to confirm everything.

I don't see eCOGRA siding with you on this and I don't think that your evidence (email and chat logs) will be enough to sway them into paying you out 121k (or any part of that). I genuinly hope I am mistaken, butI don't think you will get anything as those documents show clearly around additional checks which they will say was an admin error etc.

I guess the moral of the story is never get your hopes up and you'll never be let down. That's just one chat transcript, I have more where I specifically ask are you sure iv won that, and he says yes. But I would get a timeframe in the phone call. But thanks for setting my expectations I guess.

 

[silentryan7]

And I said before I got Trips in blackjack several times in a row.... that doesn't happen often. And I had those side bets on... so I could have won a jackpot in blackjack you just never know

 

[andysbetting1187]

And I said before I got Trips in blackjack several times in a row.... that doesn't happen often. And I had those side bets on... so I could have won a jackpot in blackjack you just never know

I understand what you are saying with this, but as with all casinos until the money is in your account, therer are always ways they can get out of it and this is looking more like an admin mistake on their part (will probably gibe you 50 free spins on starburst for compensation)

Don't get me wrong, I can 100% understand why you wouldspend some of the money (if I won 121k, I am probably going to spin off 20k of it) and I would be arguing/exploring all avenues to try and get the money out of them but I just can't see eCOGRA siding with you on this one. Really do hope I am wrong.

 

[silentryan7]

I understand what you are saying with this, but as with all casinos until the money is in your account, therer are always ways they can get out of it and this is looking more like an admin mistake on their part (will probably gibe you 50 free spins on starburst for compensation)

Don't get me wrong, I can 100% understand why you wouldspend some of the money (if I won 121k, I am probably going to spin off 20k of it) and I would be arguing/exploring all avenues to try and get the money out of them but I just can't see eCOGRA siding with you on this one. Really do hope I am wrong.

Yeah the casino has ceased all communication with me now so only option is ecogra. I said to ecogra I know I'm probably not entitled to the full amount but due to the lack of common sense here I should be entitled to at least a percentage of what's in the email. I suggested 10k cash and 10k as a bonus, then my faith will be restored in the casino and I'd happily be there customer again, because I ain't gonna lie it was an alright entertaining site. I specifically enjoyed there blackjack eclipse, if you get 3 of a kind Jack's it's 250/1 payout. Got it a few times. I hope ecogra see where I'm coming from and recommend compensation as they do give it, if its caused the player stress or made things bad for them. In my case that's a yes but you just don't know really. I pray for Mondays now as that's a day of work.

 

[pekka55]

What a weird case. So they officially congratulate you for your win before they've even checked said win. No 121k in your casino balance. Neither player nor casino has any idea how the win came about it seems like.

They should definitely pay you some kind of compensation for all of this. Unbelievable cock up.

 

[silentryan7]

What a weird case. So they officially congratulate you for your win before they've even checked said win. No 121k in your casino balance. Neither player nor casino has any idea how the win came about it seems like.

They should definitely pay you some kind of compensation for all of this. Unbelievable cock up.

Exactly mate, a bank would offer compensation so why not this company

 

[Avernite]

Exactly mate, a bank would offer compensation so why not this company

I get where you're coming from, but I feel the more you've discussed this/shared details over PM the less successful you'll be.

Moral of the story it ain't your winnings until it hits your bank I guess.

 

[silentryan7]

I get where you're coming from, but I feel the more you've discussed this/shared details over PM the less successful you'll be.

Moral of the story it ain't your winnings until it hits your bank I guess.

I guess time will tell.

 

[silentryan7]

So guys, I have an update for you all, ecogra went in favour of the casino. Surprise surprise so it's off to court I go. Wish me luck

 

[Reelsoffun]

All you will do going to court is spend even more money you don't have and will LOSE in court as well and be even worse off when the people your taking on will get their costs award from you.

Time to let it go as a life lesson, don't spend casino winnings until its physically in your bank account!

 

[silentryan7]

It's a gamble but if I plead my case right and have a good lawyer then that's a price I'll pay, I'm unemployed have an income of 1200 a month so if it comes to it I'll pay it threw a payment arrangement

 

[satchnz]

So guys, I have an update for you all, ecogra went in favour of the casino. Surprise surprise so it's off to court I go. Wish me luck

We did try to tell you. Please think long and hard before you sink any further money into this.

 

[mack341]

It's an odd one, had it been me I'd have waited before spending significant amounts, however might have had an extra dabble if I had comfortable, available funds anyway but then there's a risk of chasing, so on that basis should a gambling firm be able to do this [genuine mistake or not] and face no comeback.

You're contacting a gambler to tell him he's come into a lot of money, not just a general member of the public, there should be a 'responsibility' factor I feel.

This kind of thing must happen very rarely and is unusual, but I wonder how a civil law Judge would view it on the basic facts and whether the laws available to him could allow him to rule against the casino. Or apply a reasonable person test, what would they do in this instance - just wait till the money arrived?

I couldn't see it in the posts but if he deposited the 19k with them [after they told him abt the win] that would put it on another level, surely?

 

[satchnz]

It's an odd one, had it been me I'd have waited before spending significant amounts, however might have had an extra dabble if I had comfortable, available funds anyway but then there's a risk of chasing, so on that basis should a gambling firm be able to do this [genuine mistake or not] and face no comeback.

You're contacting a gambler to tell him he's come into a lot of money, not just a general member of the public, there should be a 'responsibility' factor I feel.

This kind of thing must happen very rarely and is unusual, but I wonder how a civil law Judge would view it on the basic facts and whether the laws available to him could allow him to rule against the casino. Or apply a reasonable person test, what would they do in this instance - just wait till the money arrived?

I couldn't see it in the posts but if he deposited the 19k with them [after they told him abt the win] that would put it on another level, surely?

Common sense would lead you to want to know exactly what the win was for and the OP admitted he had no idea (apart from wildly speculating).

You’d expect the casino would want to offer a token of goodwill for their error, but I don’t know if goodwill can be claimed in court? Either way, those chickens never hatched…

 

[snorky510238]

Do we even know which Casino it is (can’t remember if it has been named). My point being, are they even in a jurisdiction where they can be pursued? I think this Industry is a law unto itself in the main.

Even if it was possible for you to employ a top lawyer, they will be able to afford and therefore have, the best of the best.

I really do wish you all the best but I would be extremely surprised if it goes your way. Wheels within wheels and all that jazz.