Poker Complaint What happend Betsafe ? No more trustworthy ?

[CasinoBen]

My question at the moment is : The PAB free service is a deception ? Just to atract people and make them feel safe when nobody really care and do something to solve them ? You decide.

I think you are a bit out of line. PAB has helped out many, many players in the past years https://www.casinomeister.com/static/pitchabitch/index.php and your indication that the PAB service is some sort of marketing tool to attract people is really insulting.

I have personally helped Max with a PAB as an operator and I tell you he is on the ball. The questions he sends are well prepared and his communication is very fast and professional. If I ever had to PAB I know with Max and Bryan I would be in great hands. PAB is a free service and they do it because they care.

Instead of being rude why not just send a PM to see what is going on.

Ben

 

[upaymybills]

I think you are a bit out of line. PAB has helped out many, many players in the past years https://www.casinomeister.com/static/pitchabitch/index.php and your indication that the PAB service is some sort of marketing tool to attract people is really insulting.

I have personally helped Max with a PAB as an operator and I tell you he is on the ball. The questions he sends are well prepared and his communication is very fast and professional. If I ever had to PAB I know with Max and Bryan I would be in great hands. PAB is a free service and they do it because they care.

Instead of being rude why not just send a PM to see what is going on.

Ben

It's also insulting and rude not to answer e-mails from my point of view.Daniel didn't heard from him for over 3 weeks now , just after he send the screenshots with the reason Betsafe e-mail support write him.

In my opinion 3 weeks is a reasonable time frame given just to answer a e-mail and tell him that he's on it and it would came back with an answer soon as possible.

Also please note that he post on forum also and asked what's going on

 

[vinylweatherman]

Hi,

I'm posting in Daniel name now.

I adviced him to withdrawl his PAB because maxd never answered at his e-mails and this is going nowhere.With my help he provided all proos and in my opinion this wass a easy situation to solve.

maxd had al the proofs : documents , screenshots from e-mails were Betsafe told clearly that the reason Daniel got his acount blocked because they couldn't verify his ID ( poor quality of picture ) and that decision wass final and ireversible tooked by Betsafe team management.My question is now : Shouldn't they ask for a better quality ? They find in him a easy prade.

After some google research i find out that it's normal for Betsafe to lock people acounts and claim that they send fake ID's and confiscate their funds. ( this is not a single case ).Most of people complained about them that since Betsson buyed them they go on a wrong road.I also noticed that 2p2 blocks every thread were people complains about Betsafe without giving s single reason why they do it.

I find it verry rude not to answer e-mails for over then a month just to say that you received them and you tooked note of them and you are curently still working on PAB.I perssonaly trust Casinomeister and even signed up with a casino from 32red group to play because i feel safety here but after just happend i'm asking myself again same question but the answer isn't the same as at start.

My question at the moment is : The PAB free service is a deception ? Just to atract people and make them feel safe when nobody really care and do something to solve them ? You decide.

CasinoEuro Rep wich i got good reason to believe is Patrik Klimmer ( same guy who insulted Daniel and told him that he's a criminal ).This robbery won't going forever.Karma is a bitch.

The PAB FAQ covers some reasons why email exchanges break down during a PAB. Mainly, it is down to some email providers blocking Max's emails. The FAQ lists a few domains that are known to work well, along with the suggestion that a complainant just set one up for PAB purposes to ensure they get all of Max's emails, and Max gets all of theirs.

I agree that where it is just a case of a poor quality picture, the player should be told to send in a better one. Poor quality pictures are usually due to a lack of decent guidance on how to prepare a good one. The automatic settings on most scanners are to blame for poor quality pictures because they often default to "document", which produces a 150dpi image, whereas the standard the casino's verification team are looking for is 300dpi, often shown as "photo" on scanner settings, and requiring the player to manually set the scanner, rather than relying on it's "automatic" interface.

This may well be a bogus excuse, since although the picture quality was poor, it was clearly good enough to brand this player a "criminal", and declare the ID a fake. If the picture quality was too poor, it would not be possible to verify it either way, and this would not be sufficient grounds to call the player "a criminal".

Rather than withdraw the PAB, try and sort out the email problems with Max, and ensure that the PAB form is properly filled out, else Max cannot really work with it, and won't waste his time trying to.

 

[upaymybills]

The PAB FAQ covers some reasons why email exchanges break down during a PAB. Mainly, it is down to some email providers blocking Max's emails. The FAQ lists a few domains that are known to work well, along with the suggestion that a complainant just set one up for PAB purposes to ensure they get all of Max's emails, and Max gets all of theirs.

He used a gmail adress as it's writed in PAB FAQ.

This may well be a bogus excuse, since although the picture quality was poor, it was clearly good enough to brand this player a "criminal", and declare the ID a fake. If the picture quality was too poor, it would not be possible to verify it either way, and this would not be sufficient grounds to call the player "a criminal".

Daniel can get legal autorization signed up by a public lawyer ( not sure if it's the right word ) to proof that documents he sent wass not fake as Betsafe say so.

Rather than withdraw the PAB, try and sort out the email problems with Max, and ensure that the PAB form is properly filled out, else Max cannot really work with it, and won't waste his time trying to.

Max is unreacheable via gmails or forum posts.Not sure why.It's no reason to have a PAB open if there is a lack of communication between party involved.

 

[maxd]

Max is unreacheable via gmails or forum posts.

Really? News to me. I could count the emails I sent to and receive from Gmail addresses but my guess is that it would be close to 100 or so a month. As to forum posts I make it a point to respond to anything that is specifically addressed to me and I chip in elsewhere from time to time. Once in a while I don't catch everything because… well sometimes things get lost in the wash but that's where the "Report Post" feature comes in handy. We ALWAYS read and take what we feel is the appropriate action on those.

As to the specific case mentioned here I'll check the details when I'm back in my office later this afternoon. My guess is that assumptions are being made here.… but we'll see soon enough.

 

[vinylweatherman]

He used a gmail adress as it's writed in PAB FAQ.



Daniel can get legal autorization signed up by a public lawyer ( not sure if it's the right word ) to proof that documents he sent wass not fake as Betsafe say so.



Max is unreacheable via gmails or forum posts.Not sure why.It's no reason to have a PAB open if there is a lack of communication between party involved.

You should use the PM function for this kind of thing. Also worth checking yours in case Max has replied that way, but you don't have notifications enabled.

Daniel first needs to address the picture quality issue before worrying about getting them notarised. A 300dpi "photo" scan is needed, ensuring that no part of any document has been cropped, something that might also need to be adjusted manually with modern scanners.

A good quality digital photo of Daniel holding up the documents, particularly the photo ID, will be useful, and is often accepted in lieu of notarisation. Daniel's face, and the photo document, both need to be in focus, and in as much close up as possible. This allows a comparison between Daniel and the document he is using to represent himself. All this needs to match the information provided upon registration. His payment method must also be in his name (players warrant that the funds they use to gamble belong to them).

You do not need to send Max loads of proofs, he asks for what he needs during the PAB process.

 

[dni92dani]

Hi.

This is Dani writing to you.

Just checked my e-mail nad my acount wass reopened.

Here is the e-mail :


Thank you for your e-mail to Betsafe.

We apologise for the inconvenience caused previously, we have now reopened your account and it is now fully active.

Please do not hesitate to contact us if you have any further questions and we thank you for your cooperation.

We wish you a nice day!

Best regards,
Daniela
Betsafe Customer Service

The only problem is that I got less money in acount and my pokerblack is still locked.I had 678,39 euros and now I see 678,39 $.Hope can solve this.

Thank you verry much CM.

Daniel Ionut Iovan

 

[upaymybills]

Not sure if it wass because the LGA complain or CasinoMeister PAB service help.MaxD can clear this out for me.

 

[Casinomeister]

Hi,

I'm posting in Daniel name now.

I adviced him to withdrawl his PAB because maxd never answered at his e-mails and this is going nowhere.With my help he provided all proos and in my opinion this wass a easy situation to solve.

maxd had al the proofs : documents , screenshots from e-mails were Betsafe told clearly that the reason Daniel got his acount blocked because they couldn't verify his ID ( poor quality of picture ) and that decision wass final and ireversible tooked by Betsafe team management.My question is now : Shouldn't they ask for a better quality ? They find in him a easy prade.

...

I find it verry rude not to answer e-mails for over then a month just to say that you received them and you tooked note of them and you are curently still working on PAB.I perssonaly trust Casinomeister and even signed up with a casino from 32red group to play because i feel safety here but after just happend i'm asking myself again same question but the answer isn't the same as at start.

My question at the moment is : The PAB free service is a deception ? Just to atract people and make them feel safe when nobody really care and do something to solve them ? You decide.

Thank you verry much CM.

Daniel Ionut Iovan

WTF? First you rag on Max claiming he hadn't done anything and was not responsive. Then you trash the PAB system implying that we are deceiving everyone and that it's a scam. Now you're thanking me?

Did it occur to you that Max could have been tied up with personal business and didn't see your posts? Did you send him a Private Message or use Report a Post to find out what the PAB's status was? No you didn't. Instead, you act like a dick with absolutely disrespectful rude posts.

How about this?

1.18 - Don't be a PITA Members who just don't have a clue on what is socially acceptable, or are just too annoying will have their accounts closed. The administration and moderators of Casinomeister reserve the right to close accounts at our discretion. This may be a public forum that encourages freedom of expression, but it's still our house. Abuse it and lose it.

https://www.casinomeister.com/forums/help/forum-rules/

PITA = Pain in the Ass

Convince me why I should keep either one of your accounts open.

 

[upaymybills]

WTF?

Did it occur to you that Max could have been tied up with personal business and didn't see your posts? Did you send him a Private Message or use Report a Post to find out what the PAB's status was? No you didn't. Instead, you act like a dick with absolutely disrespectful rude posts.


Convince me why I should keep either one of your accounts open.

One of my acounts .... ? Are you acusing me of multiple acounts ? You should have solid proofs if so.

id you send him a Private Message or use Report a Post to find out what the PAB's status was? No you didn't. Instead, you act like a dick with absolutely disrespectful rude posts.

3 weeks or more of waiting an answer and several e-mails wassn't enough ? I think it wass more the enough.CasinoMeister PAB might had a role in terms of pressure on Betsafe but didn't solved the entire issue and that's why Dani wanted to thank you.

If someone is posting on forums but not answering you on e-mails in my opinion that person doesn't want to speak with you.If you consider that I got no point in this and all i posted on this forum is bullshit , shills , lies just do what you need to do because I don't need to convince you to keep me on the forum.

And yes , it might sound rude my post , but it really aren't.I perfectly understood that this is a free service and shouldn't have high expektation but there is a definitly a lack of comunication on this PAB wich can be really frustating.

 

[Casinomeister]

One of my acounts .... ? Are you acusing me of multiple acounts ? You should have solid proofs if so.

I was speaking to both of you since you are speaking for Daniel and the lines between who is saying what is blurred. At the moment, one of you is a boorish jerk - I'm guessing that is you.

...3 weeks or more of waiting an answer and several e-mails wassn't enough ? I think it wass more the enough.CasinoMeister PAB might had a role in terms of pressure on Betsafe but didn't solved the entire issue and that's why Dani wanted to thank you.

If someone is posting on forums but not answering you on e-mails in my opinion that person doesn't want to speak with you.If you consider that I got no point in this and all i posted on this forum is bullshit , shills , lies just do what you need to do because I don't need to convince you to keep me on the forum.

And yes , it might sound rude my post , but it really aren't.I perfectly understood that this is a free service and shouldn't have high expektation but there is a definitly a lack of comunication on this PAB wich can be really frustating.

If you have an urgent problem, and Max is not responding, then deal with this in a proper fashion: escalate it to me - the bossman. There are a myriad of reasons why he may have not responded yet. It's made clear that sometimes the process takes a few weeks. We even have a section that will show you the status of your PAB. Link Outdated / Removed At the moment it shows that we are waiting for more info from the casino rep.

But instead of using the resources you have available, you decide to mouth off in the forum. That's your choice, but a bad one.

Since you feel you don't need to convince me to keep your account open, I'll do you a favor and send you on your way. Consider your account closed.

 

[maxd]

3 weeks or more of waiting an answer and several e-mails wassn't enough ? ... And yes , it might sound rude my post , but it really aren't. ....

Perhaps one of you should have read the Pitch-A-Bitch FAQ a little more closely:

4.5 Q: How long to get the casino to pay up, or whatever it is that I've requested they do?
A: It varies enormously: some issues get resolved within 48 hours, a fair percentage within the first week, more within the first couple weeks and most by the end of the fourth week. Those that drag past the end of the fourth week usually have less than a 50/50 chance though some have turned out well after two or more months of grinding away. ...

5.1 Q: When can I expect an update regarding the status of my PAB?
A: Progress in the PAB process depends on several things, including the casino's cooperation. If we haven't received anything meaningful from them we have nothing to report to you. You just have to be patient while we are working at getting an actionable response from them. We'll let you know as soon as we have something worth reporting.

Please keep in mind that there are usually dozens of these PAB cases on the go at any given time. In other words there are simply too many cases to send people update reports when there is nothing to report. Be patient: you'll hear from us when we have something worthwhile to say and not before. ...

5.2 Q: My PAB is taking forever to get resolved! What's the hold-up?
A: It could be any number of things but if it's still in the works then that means we're still working on it. Some of these issues can take weeks or even months to resolve successfully.

Look at it this way, if we're still working on it then that means there's something actually going on ... which is a good thing!
Be patient, we're doing our best. If the process reaches an impasse we'll issue a Casinomeister Warning against them and let you know about it.

So yeah, three weeks of quiet time on a difficult PAB -- and this one certainly is difficult -- is nothing in the grand scheme of things. Some of these things drag on for years.

While we're at it I should mention that I wrote to Daniel on the 4th and 12th of April, both times he replied promptly. Since then he has written to me two times, once on the 24th which I was too busy to respond to and again on the 30th with an FYI update regarding the LGA.

If this qualifies as "maxd never answered at his e-mails and this is going nowhere" then (a) you must be royalty if you're expecting people to serve you -- or your "friend" -- 24/7 and (b) you obviously know a lot more about online casino dispute resolution than I do. I'm rather sceptical on both counts.

So, excuse me if you and your "friend" are not being served in the manner you prefer but I've made it totally clear in the FAQ what you or any other PABer should expect. Frankly given what a rude arse you've been here I seriously doubt this will the last time you'll be bitching and complaining about someone or another not giving you the service you think you are entitled to. You get what you give buddy and what you deserve here is a swift kick in the pants, preferably in the wobbly bits.

As it happens I see Bryan has done just that, in virtual terms. Have a nice life.