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Non-Bonus Complaint miksaxxx vs Kaboo

Discussion in 'Casino Complaints - Non-Bonus Issues' started by miksaxxx, Jan 27, 2017.

    Jan 27, 2017
  1. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    I contacted rep 2 weeks ago.

    Erik Erik is offline
    Accredited Casino Representative

    Join Date
    Nov 2013
    Location
    Tel Aviv
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    184
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    Re: You are you know responding.

    And miksaxx vs Kaboo

    regards Mikko
    Hi Mikko

    Hope all is good, yeah I think a PAB will be the fastest way to solve this


    Becouse Erik wanted PAB for 5 € " echoes". Goed in puplic.

    I deposit then 60 € but dint get 50 echoes " wagered only 3 times" , becouse my deposit should have been wagered 5 Times.. " horrible rules". Please have your landing page in every device in order.

    Sorry Erik But my phone landing page dint go to nowhere than log in site. And you want to PAB it ? ..


    Read rules Erik ??

    : Operational Standards
    Must pay winnings in a timely manner.
    Promotion terms and conditions must be clearly displayed, hyperlinked from all promotion pages or pop-up banners, and must contain a date and time stamp.
    Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
    Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.


    If you can point out any t&c vialitions do it then puplic.

    regards Mikko



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  2. Jan 27, 2017
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Did you lose your money or did you cash out after only wagering three times?

    If you cashed out then I know they do have in their rules that you have to wager it 5 times.
    If you lose before making the wagering then you're suppose to get whatever they have offered. That is what Erik have stated before.
     
  4. Jan 27, 2017
  5. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    I dint lose it. just deposit 60 € . They asked for it. And wagered it atleast 3 times. :)

    Sorry. disagree

    Every offer has different rules. This 5 times i get from cs next day. Not any way from offer.

    Out of complaint " What kind of offer is wager 300€ , get 5€ totaling spins"


    They couldt find it in General t&c . Cs taked 15 minutes to find rules and landing page. many Times in Finland offers are 1x wagering " normal"
     
    Last edited: Jan 27, 2017
  6. Jan 27, 2017
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I don't play at Kaboo but I know Thrills always have had that rule of wagering 5x. Just to prevent people from cashing out early and then still go and claim the free spins or whatever it is.
    If you lose you're suppose to get it anyway and that is fair.

    If the rules wasn't on their site then you should of course get those echos anyway. If they were there then there's nothing you can do.
     
  8. Jan 27, 2017
  9. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    :)

    Deposit now goed to log in page , not landing page , where it should have gone..

    So , Erik is saying : PAB for 5€..

    I dont now if it is his order or 1 that Erik can tell if he wants to.
     
  10. Jan 27, 2017
  11. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    He knows you won't win this case so instead of arguing with you he tells you can pab if you want to.
    I wouldn't do that if I were you, and my guess is that you don't need those €5 anyway :)
     
  12. Jan 27, 2017
  13. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    I know that i can proof it where landing page goes. If i need desktop it should be reading in email.

    I am waiting his answer.

    I dont need 5€ :)

    But if he wants , lets go that way..
     
  14. Jan 27, 2017
  15. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland

    And i am saying 2 cents before Erik replye.

    In "GIG " sites Guts and Rizk doesent never have gome this kind of " bs " promos. " They think customer first. "


    Kaboo:
    " 8% of bonus if you manage to wager it 5 times "
     
  16. Jan 27, 2017
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I agree with you that it's a bad promotion. I just stated that I know that they have those rules :D
    I hope you won a lot from your cashout instead.
     
  18. Jan 27, 2017
  19. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland

    Lmao today... :)

    Kaboo - xxxxx


    xxxxx Kaboo <xxxxx@kaboo.com>
    Fri 1/27/2017 4:39 PM
    Inbox
    To:
    This email is not visible to you.;
    Evernote
    Hi Mikko,

    I hope this email finds you well. My name is xxxxx and I work as a Loyalty Coordinator for Kaboo.

    I can see that it has been a long time since you were logged in to our casino. I just wanted to check with you that everything is alright? Please feel free to contact me should there be anything we can do to improve your gaming experience at our site. I'm always available if you have any questions or need assistance.

    As a little goodwill I've also added 1.000 echoes to your account. These can be exchanged to wagering free spins on many different games, for example this would give you 40 spins in Blood Suckers to a value of £100. Good luck in the casino!

    I'm looking forward to your reply. I wish you a nice day Mikko.

    Best regards,

    --
    xxxxx
    Loyalty Coordinator
     
  20. Jan 27, 2017
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Rules are rules, but when they miss you then... :notworthy

    You should remove your email address!!!
     
  22. Jan 27, 2017
  23. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    close

    This thread can be "resolved" now.

    :thumbsup:
     
  24. Jan 27, 2017
  25. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    I dint found nothing than This email is not visible to you. ?

    Do you wanna send me email ;).. LoL
     
  26. Jan 27, 2017
  27. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I thought I saw your last name too, but I must have been dreaming :)
     
  28. Jan 27, 2017
  29. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    It is in your pm .. shhh:p
     

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