Non-Bonus Complaint miksaxxx vs Kaboo

miksaxxx

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Location
Finland
I contacted rep 2 weeks ago.

Erik Erik is offline
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Re: You are you know responding.

And miksaxx vs Kaboo

regards Mikko
Hi Mikko

Hope all is good, yeah I think a PAB will be the fastest way to solve this


Becouse Erik wanted PAB for 5 € " echoes". Goed in puplic.

I deposit then 60 € but dint get 50 echoes " wagered only 3 times" , becouse my deposit should have been wagered 5 Times.. " horrible rules". Please have your landing page in every device in order.

Sorry Erik But my phone landing page dint go to nowhere than log in site. And you want to PAB it ? ..


Read rules Erik ??

: Operational Standards
Must pay winnings in a timely manner.
Promotion terms and conditions must be clearly displayed, hyperlinked from all promotion pages or pop-up banners, and must contain a date and time stamp.
Must not disqualify any player from a payout if terms & conditions are met, except for situations of fraud (multiple-accounts, bogus ID documents, chargebacks, etc.,).
Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.


If you can point out any t&c vialitions do it then puplic.

regards Mikko



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Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Did you lose your money or did you cash out after only wagering three times?

If you cashed out then I know they do have in their rules that you have to wager it 5 times.
If you lose before making the wagering then you're suppose to get whatever they have offered. That is what Erik have stated before.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
Did you lose your money or did you cash out after only wagering three times?

If you cashed out then I know they do have in their rules that you have to wager it 5 times.
If you lose before making the wagering then you're suppose to get whatever they have offered. That is what Erik have stated before.

I dint lose it. just deposit 60 € . They asked for it. And wagered it atleast 3 times. :)

Sorry. disagree

Every offer has different rules. This 5 times i get from cs next day. Not any way from offer.

Out of complaint " What kind of offer is wager 300€ , get 5€ totaling spins"


They couldt find it in General t&c . Cs taked 15 minutes to find rules and landing page. many Times in Finland offers are 1x wagering " normal"
 
Last edited:

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Sorry. disagree

Every offer has different rules. This 5 times i get from cs next day.


They could find it in General t&c . Cs taked 15 minutes to find rules and landing page. many Times in Finland offers are 1x wagering " normal"

I don't play at Kaboo but I know Thrills always have had that rule of wagering 5x. Just to prevent people from cashing out early and then still go and claim the free spins or whatever it is.
If you lose you're suppose to get it anyway and that is fair.

If the rules wasn't on their site then you should of course get those echos anyway. If they were there then there's nothing you can do.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
I don't play at Kaboo but I know Thrills always have had that rule of wagering 5x. Just to prevent people from cashing out early and then still go and claim the free spins or whatever it is.
If you lose you're suppose to get it anyway and that is fair.

If the rules wasn't on their site then you should of course get those echos anyway. If they were there then there's nothing you can do.

:)

Deposit now goed to log in page , not landing page , where it should have gone..

So , Erik is saying : PAB for 5€..

I dont now if it is his order or 1 that Erik can tell if he wants to.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
:)

Deposit now goed to log in page , not landing page , where it should have gone..

So , Erik is saying : PAB for 5€..

I dont now if it is his order or 1 that Erik can tell if he wants to.

He knows you won't win this case so instead of arguing with you he tells you can pab if you want to.
I wouldn't do that if I were you, and my guess is that you don't need those €5 anyway :)
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
He knows you won't win this case so instead of arguing with you he tells you can pab if you want to.
I wouldn't do that if I were you, and my guess is that you don't need those €5 anyway :)

I know that i can proof it where landing page goes. If i need desktop it should be reading in email.

I am waiting his answer.

I dont need 5€ :)

But if he wants , lets go that way..
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
He knows you won't win this case so instead of arguing with you he tells you can pab if you want to.
I wouldn't do that if I were you, and my guess is that you don't need those €5 anyway :)


And i am saying 2 cents before Erik replye.

In "GIG " sites Guts and Rizk doesent never have gome this kind of " bs " promos. " They think customer first. "


Kaboo:
" 8% of bonus if you manage to wager it 5 times "
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
And i am saying 2 cents before Erik replye.

In "GIG " sites Guts and Rizk doesent never have gome this kind of " bs " promos. " They think customer first. "


Kaboo:
" 8% of bonus if you manage to wager it 5 times "

I agree with you that it's a bad promotion. I just stated that I know that they have those rules :D
I hope you won a lot from your cashout instead.
 

miksaxxx

Senior Member
Joined
Nov 5, 2008
Location
Finland
I agree with you that it's a bad promotion. I just stated that I know that they have those rules :D
I hope you won a lot from your cashout instead.


Lmao today... :)

Kaboo - xxxxx


xxxxx Kaboo <[email protected]>
Fri 1/27/2017 4:39 PM
Inbox
To:
[email protected];
Evernote
Hi Mikko,

I hope this email finds you well. My name is xxxxx and I work as a Loyalty Coordinator for Kaboo.

I can see that it has been a long time since you were logged in to our casino. I just wanted to check with you that everything is alright? Please feel free to contact me should there be anything we can do to improve your gaming experience at our site. I'm always available if you have any questions or need assistance.

As a little goodwill I've also added 1.000 echoes to your account. These can be exchanged to wagering free spins on many different games, for example this would give you 40 spins in Blood Suckers to a value of £100. Good luck in the casino!

I'm looking forward to your reply. I wish you a nice day Mikko.

Best regards,

--
xxxxx
Loyalty Coordinator
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Rules are rules, but when they miss you then... :notworthy

You should remove your email address!!!
 
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