Resolved Tropica Casino not paying £7k

[mattsgame]

I would be very interested to hear from the Tropica rep before we all get the pitchforks at the ready, although it doesn't look good at first glance, I have to say.

No matter how much the rep tries to spin it though Chopley there is absaloutly no explanation to the reasoning behind this:

Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back.

It seems as though Tropica has forgotten to add the big red "Donate Now" button to their website, because with a response like that they sure as hell are not running a casino.

win some of our winnings back.

It also seems players do not have a chance to win some of their losses back either and how the hell is it Tropica's winnings.

 

[ChopleyIOM]

I'm really hoping the Tropica rep sees fit to respond to this thread, because the story we have thusfar is absolutely horrendous.

I personally feel really bad because a couple of folks have now said that they played at this casino based on my YouTube videos (where I won a decent chunk and got paid), and the last thing in the world I'd want to do as a player is lead fellow players into a bad casino.

I hope this can be sorted out amicably but if the communication from Tropica is genuine then I see no way out for them, there is never any excuse for a casino to talk to a player in those terms.

I just hope you get paid towersoft, and I must say sorry to anyone I led to this casino based on my own experiences.

 

[Balthazar]

Unless you guys look the other way when the Rival story gets brought up, this shouldn't come as a surprise to anyone. There's a reason why the whole friggin' software is on the no-can-do list regardless of who's the operator.

 

[hakapuku]

What a disgusting response from Tropica casino!

 

[Balthazar]

Don't want you as a customer? Ban you AFTER paying you.

If they don't like his play style, they should BAN him AFTER he is paid.

Paying him and then banning him would go against their philosphy:

You simply play big till you win and then you cash out and move on (...) we know we will not get a chance to win some
of our winnings back.

We all know that this right here is the real reason why he's not getting paid (but normally, casinos won't straight up admit it like that. This was a gaffe from the CSR IMO).

This player represents a high risk of net loss for the casino. Everything else (not sending notarized documents in time, IP from another country, etc) is the usual bullshit.

 

[vinylweatherman]

Paying him and then banning him would go against their philosphy:




We all know that this right here is the real reason why he's not getting paid (but normally, casinos won't straight up admit it like that. This was a gaffe from the CSR IMO).

This player represents a high risk of net loss for the casino. Everything else (not sending notarized documents in time, IP from another country, etc) is the usual bullshit.

WRONG!

In the long term, such a strategy cannot beat the house. This is a reactive assessment based on a single big hit that pushed the player into an overall profit. In terms of overall long term risk, the more players using this strategy the better it is for the casino. Most will simply sink deeper and deeper into the red, never getting a big enough hit to turn a profit, and the harder they try, the harder it becomes for the player to ever win outright. Ultimately, there are max betting limits that will prevent a player from making ever bigger bets in order to catch an upswing. In the long term, the casino will rake in the cash. The real problem comes where an operator is tightly funded, and can be taken out by a really big hit and not being able to survive for the long term needed for the house edge to prevail. The 1K a week limit is evidence of very tight funding, and maybe they are relying on players giving back their big wins through impatience because of the limits. They don't have the funding to support players who sit tight whilst the whole of their withdrawal gets paid.

It seems that for Rival, one definition of abuse is "quitting whilst ahead", and in this case they are trying to argue that this allows them to confiscate the latest win.

It is odd also that these serious issues only came to light after the withdrawals already paid matched the player's deposits. Such KYC checks are normally done before ANY payments are made, and their two concerns would have been evident then.

This IS very much how Virtual operated in the past, with players who lost over the long term getting the royal treatment, but if they ever got ahead of the game, finding the casino suddenly had a boatload of "concerns" over their documents, playing style, etc.

 

[Balthazar]

WRONG! In the long term, such a strategy cannot beat the house.

I didn't say that it was a good strategy from the player POV; Tropica is clearly afraid that he won't play again in their casino if he gets paid. The fact that the player is losing on the long run playing different casinos is irrelevant to this situation.

 

[Casinomeister]

I'm waiting for the rep to check into this. Hopefully he can confirm that these are actual comments from the casino staff. Personally, I find difficult to believe that customer support could generate such an amateurish response.

 

[towersoft]

I will be happy to forward all my correspondence or even allow access to this email account if requested to do so to show the legitimacy of my original post.

 

[dunover]

I'm really hoping the Tropica rep sees fit to respond to this thread, because the story we have thusfar is absolutely horrendous.

I personally feel really bad because a couple of folks have now said that they played at this casino based on my YouTube videos (where I won a decent chunk and got paid), and the last thing in the world I'd want to do as a player is lead fellow players into a bad casino.

I hope this can be sorted out amicably but if the communication from Tropica is genuine then I see no way out for them, there is never any excuse for a casino to talk to a player in those terms.

I just hope you get paid towersoft, and I must say sorry to anyone I led to this casino based on my own experiences.

Towersoft has just PM'd you his Neteller ID so you can really say sorry.

On a serious note, I'd like to see what excuse they have for that amateurish and nonsensical paragraph oft quoted.
'Our winnings back' as ChuChu says is a ridiculous phrase. What they mean is that thay want YOUR winnings back Towersoft. How far they go down that road will ultimately save them or damn them forever on this site. It's almost like CS has become afflicted with some variant of casino Tourettes. We ALL hope you get your money mate.

 

[Pinababy69]

It's almost like CS has become afflicted with some variant of casino Tourettes.

Not to make light of anyone afflicted with Tourette's Syndrome...but jeezus, I spit my coffee when I read that. What an apt descripton Dunover.

 

[Nifty29]

I don't often say this but.....

If the OP's email responses are legit, then there is NOTHING that the Rep or anyone else from Tropica can SAY or DO that can excuse this disgraceful behaviour, and NOTHING they can DO or SAY that can fix it.

Tropica should be rogued, and I'm disgusted with myself for playing there.

I've also been told that Duwayne ceased being the rep 6 months ago, and yet I received PM's from "him" up until 2 months ago. Who knows....maybe someone was pretending to be Duwayne.

It also appears they are connected to Loco Panda. If I had known that, I would never have gone there at all.

 

[maphesto]

Just to let you know people, Tropica have changed their phone number to same as Pantasia/Simonsayscasino

Former UK number was 0808 234 3845, todays number: 0808 234 7596

This phone number change was, according to wayback machine, between aug 5 2012 and sep 19 2012.

I am really sorry for all the fooled players. A "good" rep isn't enough for making a reputable casino. A Rival white label... if it looks like a Rival white labe casino, it is a Rival white label casino.

My personal guess is that when they dicked me around in late august, they already had changed management and they former rep was out of the picture.

 

[chuchu59]

These are times when the software platform being used should be enough to deter players. Both Rival and Top Game fit into this category. Rival games are nice but ask KK and Chopley and you will notice there are numerous glitches. Poor QC and the whole lot of casinos are white labels with some claiming to be independent at first. Slotocash must have sensed this and branched out to RTG which is more reliable and operator-friendly. Top Game is even worse with some dodgy software and the operators are very roguish. So while it may not seem fair I venture to say that both Rival and TopGame software should be rogued if such is possible.

 

[Slotster!]

"Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back."

Most honest quote from a casino member of staff I think I've ever seen in over a decade of gambling online.

They deserve some sort of praise for inadvertently documenting what every casino operator secretly thinks and would never admit. Amazing. Simply amazing!

Kudos to the OP for documenting a reasoned and credible sequence of events.

 

[Balthazar]

the whole lot of casinos are white labels with some claiming to be independent at first.

White Label = Bonne Chance = Rival software. Three entities, one group of four people. The simple fact that someone from White Label used Duwayne's CM account without telling us says a lot about the kind of behaviour that you can expect from the very top of Rival software.

I wonder why Duwayne didn't register his own CM account to tell us that he's no longer working for Tropica and the new person behind the Rep account isn't him?

 

[Casinomeister]

In the pit

https://www.casinomeister.com/rogue-casinos/

 

[chuchu59]

Now that was quick roguing Bryan.

 

[dunover]

Not to make light of anyone afflicted with Tourette's Syndrome...but jeezus, I spit my coffee when I read that. What an apt descripton Dunover.

Sorry you had to use a few screenwipes

If it makes you feel better so did I when I first saw that paragraph from Tropica CS, but not through laughing...

 

[dunover]

https://www.casinomeister.com/rogue-casinos/

On crack?? I'd say they are psychotic.

 

[MisterBJ]

I don't often say this but.....

If the OP's email responses are legit, then there is NOTHING that the Rep or anyone else from Tropica can SAY or DO that can excuse this disgraceful behaviour, and NOTHING they can DO or SAY that can fix it.

Tropica should be rogued, and I'm disgusted with myself for playing there.

I've also been told that Duwayne ceased being the rep 6 months ago, and yet I received PM's from "him" up until 2 months ago. Who knows....maybe someone was pretending to be Duwayne.

It also appears they are connected to Loco Panda. If I had known that, I would never have gone there at all.

Loco Panda? WOW!!! Sometimes a casino's greed. Will be their own un-doing.

 

[Mousey]

https://www.casinomeister.com/rogue-casinos/

Bryan, anything you can add as to WTF happened with our (once upon a time) decent Tropica forum rep?

 

[The Viking]

Bryan, anything you can add as to WTF happened with our (once upon a time) decent Tropica forum rep?

Yep i agree, i once had to deal with Tropica, so i PM her and boom fixed in matter of minutes

 

[Nifty29]

I'm told Duwayne who has always (or so I thought) been the Tropica rep here was "replaced" as CM rep but is still managing the affiliate side for Tropica and LOCO PANDA (yes....you heard me right).

Maybe he was being too generous or actually treating players properly and individually, which is a most serious contravention of the Rival licence agreement.....

I do NOT like casinos replacing reps on the forum without telling anyone....I was sending PMs to Duwayne and getting replies, although it would appear NOT from him personally, which I find dodgy and underhanded.

I made an exception and played at a not recommended casino based on quite a long time watching how issues were resolved and how my feedback was dealt with by the CM rep. Never again. Ever.

 

[Mousey]

I'm told Duwayne who has always (or so I thought) been the Tropica rep here was "replaced" as CM rep but is still managing the affiliate side for Tropica and LOCO PANDA (yes....you heard me right).

Maybe he was being too generous or actually treating players properly and individually, which is a most serious contravention of the Rival licence agreement.....

I do NOT like casinos replacing reps on the forum without telling anyone....I was sending PMs to Duwayne and getting replies, although it would appear NOT from him personally, which I find dodgy and underhanded.

I made an exception and played at a not recommended casino based on quite a long time watching how issues were resolved and how my feedback was dealt with by the CM rep. Never again. Ever.

I never played there, but from what I'd been seeing in the forum Tropica and the rep were doing ok... problems taken care of, nothing too weird popping up.... And now this....

Like you, I think it's really, really ugly to change forum reps in midstream without a heads up to players and forum staff.