Resolved Tropica Casino not paying £7k

[towersoft]

Sorry for the length of this post! its the only way I can think to explain what happened to me. I would be interested to see what you guys think.
I Stupidly opened an account at a Rival Casino and thought I would get fair treatment. I deposited around £3200 from account opening and had withdrawn at that point about £1K. They where telling me I was on track to be a VIP and giving me some of my losses back now and again. I deposited a few more times and managed to rack up a £10k balance. The casino has a £1k a week payout limit like most Rivals so I could only put in £1K at a time so the casino paid me £2k over the next couple of weeks. Then as soon as it started to be apparent that they where going to have to pay me some of their own money This happened.

Tropica Support via casinocontroller.com
Jan 18

to me
Hi,

We have been informed by Rival Central Risk that you have a history of
abuse and multiple accounts at Rival casinos.

We also have an IP mismatch for your country of registration and IP
country.

Can you please explain to us what the reasons are for all of the
above?

Regards,
Tropica Security


Manxy Manx
Jan 18

to Tropica
Hi,

Well this is surprising, Not sure what you mean by Abuse? Don't take deposit bonuses or anything like that unless they are added by reps. My IP points to the Isle of Man where I live! I have just checked this myself:

Geolocation data from IP2Location (Product: DB4)
IP Address Country Region City ISP
46.31.201.43 Isle Of Man Isle Of Man Douglas Cable And Wireless Isle Of Man Limited
Google Map for DOUGLAS, ISLE OF MAN, ISLE OF MAN (New window)


Geolocation data from IPligence (Product: Max)
IP Address Country Region City ISP
46.31.201.43 United Kingdom Guernsey Guernsey Iom-dynamic
Continent Latitude Longitude Time Zone
Europe 49.45 -2.53 GMT
Google Map for GUERNSEY, GUERNSEY, UNITED KINGDOM (New window)


Geolocation data from GeoIP Javascript from MaxMind
IP Address Country Region City Postal Code
46.31.201.43 Isle of Man Onchan

Registry Information for 46.31.201.43

If I have an account with a casino I am not going to use I close them, I will also always check with live chat before I open a new account to make sure I do not have an account with the casino already. I have spent lots and lots of money with Rival casinos over the years and have cashed out lots of times, never had a problem like this. Could you explain why this has suddenly come up?

Cheers
Phil

At this point I waited and in the end popped into the live chat on their site

Re: Live Chat Ticket (Hi, Just wondering if anything was happening with my account, its 3 weeks tomorrow (Support #18522385)
Tropica Support via casinocontroller.com
Feb 11 (13 days ago)

to me
Philip,

We are still waiting on Notarised Documentation from you.

We also want an explanation on the IP mismatch showing you as accessing
your account from another country that where you registered your
address.

We have also been advised by Rival that you are an advantage player
with a history of abuse. Please take a moment to explain your history at
all Rivals to us.

Kindly keep all correspondence in writing so that we have a written
record in the event this matter needs to be escalated.

Regards,
Tropica Security


Manxy Manx
Feb 11 (13 days ago)

to Tropica
Hi,

I was unaware that you wanted notarized documentation from me. This is no problem I will get on to it today and forward it to you. What do you require? the same documents as before

In regards to my IP, my ISP is Sure Cable & Wireless. They do telecoms for three main areas in the UK, Jersey, Guernsey & The Isle of Man. Their operations are all run from Guernsey and as such my IP shows as Guernsey-IOM Pool when I use my ADSL, should be something similar when I use my mobile.

In regards to the accusations of "Abuse" & being an "Advantage Player" I am going to need more explanation as as far as I am aware an advantage player uses Bonuses etc to grind out a withdrawal. I am just not this player, I never take deposit bonuses, I have used No Deposit bonuses in the past but have never cashed out from one of these. My style of play is exactly how it was at your casino, I use my own money and play reasonably high stakes and hope for the best! The only real time I use bonuses is when they are given to me by a rep.

I hope to hear from you soon.



Best Regards

Philip Thomson

I should have jumped on the docs straight away at this point but we got really busy and I got side tracked with other things Didn’t check my gmail for a few days (Which was stupid!)

Tropica Support via casinocontroller.com
Feb 18 (6 days ago)

to me
Philip,

We have yet to receive the required documents. Kindly note that your
withdrawal will be cancelled within the next 24 hours if we do not have
the required paperwork.

Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back.

Rival have also confirmed that you do play bonuses and that you most
certainly display suspicious behaviour. Added to this, your veiled
threats of posting on forums are another indication of they type of
player you are.

Please return the documentation and if approved, we will advise you on
the way forward.

Regards,
Tropica Security

Tropica Support via casinocontroller.com
Feb 19 (5 days ago)

to me
Hi Philip,

We will give you 1 more day to be fair. Kindly return the documents so
that we may review your withdrawal status.

Regards,
Tropica Customer Support


Tropica Support via casinocontroller.com
Feb 20 (4 days ago)

to me
Hi Philip,

Despite several requests for documents, you have not responded. Your
withdrawal is now voided and your account is suspended.

Regards,
Tropica Security

Manxy Manx
4:42 PM (2 hours ago)

to Tropica
Hi,
I am sorry I have not forwarded the documents to you I have yet to get a chance to meet our Lawyer to sort it out. As with you, I run a business and unfortunately time is not always my friend. I am concerned that Rival thinks I am a bad player I think if they looked at their records I have easily paid back everything I have ever won on any Rival casino over my time playing on their software.

I really don't take deposit bonuses, doesn’t make much sense if I have the bankroll to play with my own money. If I have they must be few and far between, I hate being tied into playthrough etc. In regards to my posts on casinomeister I have not named your casino myself I was mearly talking to a user called tanga who you asked for notorized documentation from and trying to find out what was wanted as you would not respond to my request (Email 11th Feb 1st line). Again what do you need from me? is it just the docs I sent you the last time or something else. They are going to cost me £75 each so I wanted to get them done correctly. Please advise.

Tropica Support via casinocontroller.com
6:29 PM (38 minutes ago)

to me
Kindly note that your withdrawal has been voided and that no payment
will be made after taking all factors into consideration.


Anyway here I am! there is nothing more I can do, I will forward this on to Curacao Egaming and see what they say.

 

[Nate]

OMG - This is so ROGUE... That's absolute Bullcrap from Tropica.

I am curious to see what the rep has to say...

Nate

 

[ultra100]

"Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back."

No comments. I am out of words on this one.
Or did I misunderstood something here

 

[ChopleyIOM]

Crikey almighty if we're seeing the full story that is absolutely horrible.

And to think I've praised Tropica on these very forums

I hope their rep gets onto this thread ASAP and explains what's going on.

Welcome from a fellow Manxy BTW towersoft, I hail from the Isle of Man as well (Well I'm not actually Manx, but I've lived here since 1996.)

 

[KasinoKing]

I know Tropica are on the "No Can Do" list with most of the other Rival casinos, but it might be worth contacting Max or Bryan to see if a PAB would be considered in this case.

It seems VERY odd, and surprising from this particular casino which has always been one of the better Rivals, with a rep who was very active and helpful on the forum about 6 months ago. Maybe there has been some change of management since then...?

KK

 

[ChopleyIOM]

I know Tropica are on the "No Can Do" list with most of the other Rival casinos, but it might be worth contacting Max or Bryan to see if a PAB would be considered in this case.

It seems VERY odd, and surprising from this particular casino which has always been one of the better Rivals, with a rep who was very active and helpful on the forum about 6 months ago. Maybe there has been some change of management since then...?

KK

Yes this is the thing KK, I've made some decent cashouts from Tropica (including beating the 1777% bonus which I don't think was really supposed to be beaten, and they paid me £1050 within 48 hours with no fuss at all), more recently they actually did a personalised 'Chopley Bonus' in response to me saying I felt their current range of promos was a bit uninspiring (it appeared in my cashier window with that title ). I got very lucky on that and made a withdrawal of a few hundred quid, which again, was paid without issue.

Tropica are certainly heavily at a loss with me as a player overall (they've paid out far more than I've put in), but they still send me regular bonus offers and NDBs and suchlike.

I would be very interested to hear from the Tropica rep before we all get the pitchforks at the ready, although it doesn't look good at first glance, I have to say.

 

[dunover]

"Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back."

No comments. I am out of words on this one.
Or did I misunderstood something here

I agree Ultra - if you hadn't have quoted that particular paragraph I would have. It's absurd, disingenuous and downright cretinous. Only Dick Turpin could voice an intent to misappropriate your money with more verve. I mean what retards. Yes, they may not win it back from you but proprietary software has an overall RTP which favours an overall profit for the casino, even with bonuses granted; they obviously don't understand that concept and believe they should extract a 5% advantage from every slot player as opposed to having winners and bigger losers. If this is an indicator of their attitude to players then I'm glad I have never played Rival, and never will.
Perhaps they think you are Chopley in disguise lol...

 

[Pinababy69]

Towersoft, I wouldn't hold my breath on the Curacao EGaming Commission, or whatever it's called. As far as an actual "regulatory" body....you'd probably have as much luck writing to Dear Abby. If you haven't done so already, please send the Tropica rep a PM....here's the link to their profile. Make sure you click on send Private Message, as opposed to posting on their comments page.

https://www.casinomeister.com/forums/members/

I would be extremely interested to hear what they have to say, especially in re: the response you got expressing the fact that you just play til you win, then cashout. Ha...the moxy on you, imagine having the nerve to actually cashout if you should get lucky and win.

Please keep us updated...unless of course, you do submit a PAB (if Max will take it). In that case, you should cease posting publicly until the PAB has run its course. Best of luck.

 

[Jasminebed]

Their responses to you are beyond belief. You seem to be an advantage player for playing without a bonus. I can no longer play Rival, but I do think many bonuses from them put you at a disadvantage.

I can see returning your funds and locking your account pending receiving your requested documents, but not to forfeit your winnings entirely.

Don't want you as a customer? Ban you AFTER paying you.

 

[chuzzleaddict]

OMG - this sounds terrible! The very way they are talking to you in the emails shows a total disrespect to you as a player, which you deserve regardless of what allegations they are making. Very curious to see what a rep comes back with on here. The casinos that are fearful of forums such as this are obviously the ones with something to worry about , and in this case, that is very clear. What a horrible casino, I would not touch with a barge pole after reading this. Shocking. Keep us posted.

 

[towersoft]

Yes this is the thing KK, I've made some decent cashouts from Tropica (including beating the 1777% bonus which I don't think was really supposed to be beaten, and they paid me £1050 within 48 hours with no fuss at all), more recently they actually did a personalised 'Chopley Bonus' in response to me saying I felt their current range of promos was a bit uninspiring (it appeared in my cashier window with that title ). I got very lucky on that and made a withdrawal of a few hundred quid, which again, was paid without issue.

Tropica are certainly heavily at a loss with me as a player overall (they've paid out far more than I've put in), but they still send me regular bonus offers and NDBs and suchlike.

I would be very interested to hear from the Tropica rep before we all get the pitchforks at the ready, although it doesn't look good at first glance, I have to say.

That's why I chose to deposit with them as it looked like they where a good crowd, I think I irritated them by not using my account during the three weeks after they sent me the first mail. I would really love a response from their rep, but I have heard of Rival Central Database Linking accounts etc. before! If Rival say I am bad then what are they to do! if I was the operator it would be hard to disregard this information.

I am a full born Manxy if when your driving around you see the Three Legs Scaffolding Signs, that’s us! Can't miss them, big, yellow and in everyone’s way!

 

[Nifty29]

Gulp.

Not good.

IF......and I say IF.....the OP has told us everything (I suspect he hasn't as tropica refers to threats to use forums I.e. blackmail which the OP neglected to mention) then it's awful behavior.

If they don't like his play style, they should BAN him AFTER he is paid.

Duwayne the rep has been very quiet and my pm to him several weeks ago wasn't answered.....although the request was fulfilled, it was highly unusual for him.

 

[chuzzleaddict]

"Added to this, we have confirmation from Rival that you are not a
genuine player. You simply play big till you win and then you cash out
and move on. While we understand winning is what all players go for, it
is cause for concern when we know we will not get a chance to win some
of our winnings back."

No comments. I am out of words on this one.
Or did I misunderstood something here

I just had to read this a bunch more times to make sure I was not seeing things. You simply play big til you win and then you cash out? Uhm... YEAH? The thing you are failing to understand, Rival, is that the player is GAMBLING - meaning he is RISKING his own money for the CHANCE of a win. That is what gambling IS, that is what we all do, and of course if we hit a decent win we want to cash out!

 

[Nifty29]

That's why I chose to deposit with them as it looked like they where a good crowd, I think I irritated them by not using my account during the three weeks after they sent me the first mail. I would really love a response from their rep, but I have heard of Rival Central Database Linking accounts etc. before! If Rival say I am bad then what are they to do! if I was the operator it would be hard to disregard this information.

I am a full born Manxy if when your driving around you see the Three Legs Scaffolding Signs, that’s us! Can't miss them, big, yellow and in everyone’s way!

So tropica was right.....you're NOT who you claim to be......you're Big Bird (with an IP in Sesame St)

"Sesame Street is brought to you today by the letters R O G U and E"

 

[towersoft]

Gulp.

Not good.

IF......and I say IF.....the OP has told us everything (I suspect he hasn't as tropica refers to threats to use forums I.e. blackmail which the OP neglected to mention) then it's awful behavior.

If they don't like his play style, they should BAN him AFTER he is paid.

Duwayne the rep has been very quiet and my pm to him several weeks ago wasn't answered.....although the request was fulfilled, it was highly unusual for him.

I have posted all the emails that I wrote to them and all I have received, if you check out this thread https://www.casinomeister.com/forums/threads/notarised-document.55030/ this was the only time I mentioned my issue with this casino on any forum. I did send the rep a private message but it is not in my sent items, is there anyway I can view it? The rep did not respond to me anyway. I certainly don't think I said anything more than asking for information in regards to what was going on.

 

[towersoft]

So tropica was right.....you're NOT who you claim to be......you're Big Bird (with an IP in Sesame St)

"Sesame Street is brought to you today by the letters R O G U and E"

 

[KasinoKing]

I did send the rep a private message but it is not in my sent items, is there anyway I can view it?

I would say that if it's not in your "sent items" - you didn't send it.
These messages don't get deleted, unless you do it yourself.
Are you sure you didn't send an e-mail?

KK

 

[Pinababy69]

I would say that if it's not in your "sent items" - you didn't send it.
These messages don't get deleted, unless you do it yourself.
Are you sure you didn't send an e-mail?

KK

Not necessarily KK. Under General Settings in your User Control Panel...there is a setting that you have to tick off to "Save a Copy of Sent Items in Sent Items Folder by Default". You can also choose to not save....so if he has the "not save" box ticked...then he very well could have sent it, but it's just not showing.

Towersoft, you should check your settings and see what preference you have ticked. Not that I think it makes alot of difference, as I've done some reading in the last ten minutes or so, and it doesn't look like the rep has been responding to messages at all, to anyone. And he hasn't even been online here in eight days.

 

[tanga]

I'm sorry to hear that it still isn't solved after all this time. As you know I created the thread asking about notarized documents, the support I received from Tropica was terrible, they were very rude and didn't answer my questions and the rep on here didn't reply to my last two PM's. I did get paid two weeks after sending my documents but didn't receive an explanation on why I had to provide them and I've also been bonus banned.

I started using Tropica after watching Chop's video's and after several failed attempts at the 1777% I finally made the WR, he had no problems with his withdrawal and I couldn't find any problems with Tropica on this forum so I gave them a bash. The online support was helpful, active rep on this forum, good bonuses and the 'share the excitement' feature kept me playing at the casino but as soon as I withdrew it started to go down hill from there. The only Rival casino that I would use now is Slots Capital.

PM me if you would like to discuss more about the notarized document. I'm not sure why you need three of them, I had one with my passport and bank statement and this was enough.

 

[vinylweatherman]

What they mean is that you will not get impatient and play it back because of the miserable 1K a week limit, but instead will wait for the whole 7 weeks before playing again.

The IP issue is total bullshit. Everyone knows that geolocation is not 100% accurate except for those select few using leased lines and a fixed IP address. Most of us are allocated an IP address from a pool, and where small island countries are concerned, this pool may cover a number of them.

The database bit is also crap, if it were that serious an issue they would have closed your account as soon as it was registered due to the "high risk" flag on the database.

The "play big till you win" being abuse is even more laughable as it is INEVITABLE that if you play big for long enough you will get a decent hit. If no bonuses are used, then advantage play is impossible unless their software is gaffed. Are Rival saying that their games are not random and can be beaten consistently for profit by the "play big, win big, move on" strategy.

Having a 1K a week limit is probably WHY players move on after winning big, they then find out how hard it is to get paid, and are "scared off", rather than deliberately moving on.

It seems Rival casinos can suddenly change from appearing good to being rogue. This difficulty is one of the reasons Bryan once chucked the whole bunch into the pit under "not recommended". Rival then protested that tarring all like this was unfair. Maybe so, but it is the only way to protect players from incidents such as this, educating them to steer clear of ALL Rival casinos.

 

[tanga]

What they mean is that you will not get impatient and play it back because of the miserable 1K a week limit, but instead will wait for the whole 7 weeks before playing again.

The IP issue is total bullshit. Everyone knows that geolocation is not 100% accurate except for those select few using leased lines and a fixed IP address. Most of us are allocated an IP address from a pool, and where small island countries are concerned, this pool may cover a number of them.

The database bit is also crap, if it were that serious an issue they would have closed your account as soon as it was registered due to the "high risk" flag on the database.

The "play big till you win" being abuse is even more laughable as it is INEVITABLE that if you play big for long enough you will get a decent hit. If no bonuses are used, then advantage play is impossible unless their software is gaffed. Are Rival saying that their games are not random and can be beaten consistently for profit by the "play big, win big, move on" strategy.

Having a 1K a week limit is probably WHY players move on after winning big, they then find out how hard it is to get paid, and are "scared off", rather than deliberately moving on.

It seems Rival casinos can suddenly change from appearing good to being rogue. This difficulty is one of the reasons Bryan once chucked the whole bunch into the pit under "not recommended". Rival then protested that tarring all like this was unfair. Maybe so, but it is the only way to protect players from incidents such as this, educating them to steer clear of ALL Rival casinos.

I thought Slot's capital wasn't on the list?

 

[Sovietsky]

Maybe so, but it is the only way to protect players from incidents such as this, educating them to steer clear of ALL Rival casinos.

I so agree with you. Just the word Rival makes me cringe.

 

[towersoft]

Not necessarily KK. Under General Settings in your User Control Panel...there is a setting that you have to tick off to "Save a Copy of Sent Items in Sent Items Folder by Default". You can also choose to not save....so if he has the "not save" box ticked...then he very well could have sent it, but it's just not showing.

Towersoft, you should check your settings and see what preference you have ticked. Not that I think it makes alot of difference, as I've done some reading in the last ten minutes or so, and it doesn't look like the rep has been responding to messages at all, to anyone. And he hasn't even been online here in eight days.

Thanks Pina I checked the setting and it was to not save a copy

 

[mrmark21]

I won't be going near Tropica casino until that's sorted out. That's just completely disgusting behavior from Tropica. Even their emails are rude.

 

[chuchu59]

Tropica is taking an approach that may shame even Virtual. Players have to provide explanations on issues that should be proven by the casino so it should be the other way round. In doing this, it does seem they are seriously underfunded and have no intention to pay out. Even if their queries are answered they are bound to say the explanations are unacceptable to management and they will then refuse to discuss further. What a bunch of jerks.