Question Notarised document

tanga

Full Member
Joined
Aug 16, 2012
Location
United Kingdom
Hi. I've been requested to supply notarised copies of ID and proof of address after requesting a withdrawal. I sent my passport and proof of address to the casino and they were approved but a day later I received and email requesting a notarised document. I haven't come across this before with any other casino or seen it mentioned on the forums. I've done some research to find a local company but they charge £180 an hour and say it can take up to an hour to complete, has anybody got advice on where to get it done at a cheaper price or maybe past experience? I live in Cardiff, Wales.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

You may want to look through the I-gaming reps list. Maybe they have a rep on this forum you can contact.

https://www.casinomeister.com/forums/members/?key=staff_members

It has happened several times in the past that we have seen cases regarding smaller Playtech based casino that have asked for notarized documents. Do a search for "Notarized" and some relevant threads will probably pop up (I think it is spelled with a "z")
 

tanga

Full Member
Joined
Aug 16, 2012
Location
United Kingdom
.

You may want to look through the I-gaming reps list. Maybe they have a rep on this forum you can contact.

https://www.casinomeister.com/forums/members/?key=staff_members

It has happened several times in the past that we have seen cases regarding smaller Playtech based casino that are asking for notarized documents. Do a search for "Notarized" and some relevant threads will probably pop up (I think it is spelled with a "z")

Thanks Rainmaker. I've contacted the rep on here and they said to comply with the request. I will search for the two types of spelling of the word.
 

P.V.

Dormant Account
webmeister
Joined
Apr 17, 2010
Location
Turn around...
Hi. I've been requested to supply notarised copies of ID and proof of address after requesting a withdrawal. I sent my passport and proof of address to the casino and they were approved but a day later I received and email requesting a notarised document. I haven't come across this before with any other casino or seen it mentioned on the forums. I've done some research to find a local company but they charge £180 an hour and say it can take up to an hour to complete, has anybody got advice on where to get it done at a cheaper price or maybe past experience? I live in Cardiff, Wales.

I don't see that it would take that long. Show your ID, they look at the doc's and notarize. This can be done in less than 3 or four mins.. IMO.

Here in the US I just go to the bank, they know me though, they stamp and sign the doc's and it's free.

If you have a bank account, go to your bank.
 

Redbet-Andy

Dormant account - New account: AndyB-MrGreen
Joined
Jun 22, 2010
Location
Malta
Very expensive in the UK.
There are some very interesting online alternatives.
Looks like you scan your documents, connect via webcam to a notary and they then notarise the docs for you.

Whatever will they think of next? Hoverboards I hope!
 

tanga

Full Member
Joined
Aug 16, 2012
Location
United Kingdom
Very expensive in the UK.
There are some very interesting online alternatives.
Looks like you scan your documents, connect via webcam to a notary and they then notarise the docs for you.

Whatever will they think of next? Hoverboards I hope!

Thanks Andy - I've found a company that does it online and is valid in the US, not sure about the UK. Will contact the rep to see if it's valid.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I think there are some alternatives that could be explored with the casino.

Here in Canada you can get a certified true copy for far less than the cost of notarizing one. There is also an affidavit that can be sworn, many public officials can take your oath, and main branches of banks will usually have one that will do it for customers for free.

See if perhaps the casino would be satisfied with a Skype conversation with you showing your documents on camera in real time.

If you win is in the 10s of thousands though, I'd just go get the notarized copy. Before you plunk down your money though, make sure the notary you choose is acceptable to them, or ask them to choose one near you. I think I've read a thread where a casino was not happy with the notary someone chose.
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
Hi. I've been requested to supply notarised copies of ID and proof of address after requesting a withdrawal. I sent my passport and proof of address to the casino and they were approved but a day later I received and email requesting a notarised document. I haven't come across this before with any other casino or seen it mentioned on the forums. I've done some research to find a local company but they charge £180 an hour and say it can take up to an hour to complete, has anybody got advice on where to get it done at a cheaper price or maybe past experience? I live in Cardiff, Wales.
Here is the list of the notaries public in England and Wales: Old / Expired Link, you should be able to find someone who will do it for less. It should definitely not take an hour.
 

Przecinek

Dormant account
Joined
Dec 17, 2007
Location
Respect-land
I would also like to know what casino you're talking about? Seems like a lot of unnecessary hassle just to make you reverse your withdrawal.
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
I vewry often have Power of Attorneys notorised and it costs me £5 per item.

They have a stamp

I certify that this is a true copy of the original which I have seen.

Signed

And company..


£180, your having a laugh.
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
I vewry often have Power of Attorneys notorised and it costs me £5 per item.

They have a stamp

I certify that this is a true copy of the original which I have seen.

Signed

And company..


£180, your having a laugh.
Are you certain you are talking about notarisation, not simply certification by a solicitor or similar?
 

tanga

Full Member
Joined
Aug 16, 2012
Location
United Kingdom
Here is the list of the notaries public in England and Wales: Old / Expired Link, you should be able to find someone who will do it for less. It should definitely not take an hour.

Thanks for this, I can see a few in the Cardiff area. I've also found an online company from the America that uses a webcam to notarise documents but it's only valid in America, I've contacted the casino rep on here to ask if they will accept it. I've also contacted by Bank and they stopped doing this a couple of years ago.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I'm surprised you're being asked at all, as being a UK citizen this is rare, and if it was a UK casino too then I am very surprised.
Of course if the win is big then this is often a tactic used to get you to reverse it - we've all seen the film 'Casino' lol..
 

GOCC

Banned User - violation of <a href="http://www.cas
Joined
Jul 19, 2005
Location
UK
Are you certain you are talking about notarisation, not simply certification by a solicitor or similar?

When I was asked for notorized docs from William Hill, I used this at all was fine and that was for a £11k withdrawal
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Are you certain you are talking about notarisation, not simply certification by a solicitor or similar?

Do the casinos know what they are talking about? Some casinos, when asked what notarisation entails, have detailed the latter, which is much cheaper. These "certified copies" can be done for £5 each, and all it involves is the solicitor (or a clerk) using the office photocopier to produce copies and annotating said copies with the firm's seal.

I suspect the full works requires the swearing of oaths etc, and this is where the quote for £180 came from.
 

Cogge

Full Member
Joined
Sep 6, 2010
Location
Malta
Shouldn't be that expensive. Usually Banks can help you out with notarising as well. If you're a customer, some banks do not charge for it, otherwise it's usually just some small fee (like €5).
 

tanga

Full Member
Joined
Aug 16, 2012
Location
United Kingdom
Do the casinos know what they are talking about? Some casinos, when asked what notarisation entails, have detailed the latter, which is much cheaper. These "certified copies" can be done for £5 each, and all it involves is the solicitor (or a clerk) using the office photocopier to produce copies and annotating said copies with the firm's seal.

I suspect the full works requires the swearing of oaths etc, and this is where the quote for £180 came from.

I've had a quote for £60 and should be getting it done tomorrow. I've yet to have a reply from the rep on here regarding the online webcam website, I'll just go ahead with a local solicitor.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I've had a quote for £60 and should be getting it done tomorrow. I've yet to have a reply from the rep on here regarding the online webcam website, I'll just go ahead with a local solicitor.

Better than £180, but still significant. It is probably lack of competition in your area that makes the fee so high. The solicitor will probably have a junior or clerk do it, but put their name to it, so £60 for a couple of minutes spent signing off the work and adding the seal. It is probably proper notarisation rather than a cheaper certified copy, but the latter may have been enough. The real problem is that you can only use these documents for 3 months, so if in month 4 you get another request for notarised documents, the ones you have had done now will be no good (too old), and you will have to spend another £60.

You really need to get to the root of the problem that is causing you to be asked to take this "very rare" step (according to reps), and correct it. Most likely, it is a data error in some third party dataset that causes your account to be flagged as suspect.
 

tanga

Full Member
Joined
Aug 16, 2012
Location
United Kingdom
Quick update: Getting the document lasted no longer than 10 minutes and the cost was reduced to £50. I sent the documents the next day (Friday 01/02) but yet to receive a reply and I've also chased them through email. The rep on this forum has yet to reply to a PM I sent on the 25/01.
 

mimi26

Meister Member
Joined
May 17, 2012
Location
uk
Quick update: Getting the document lasted no longer than 10 minutes and the cost was reduced to £50. I sent the documents the next day (Friday 01/02) but yet to receive a reply and I've also chased them through email. The rep on this forum has yet to reply to a PM I sent on the 25/01.


That seems to be a long time waiting for rep to respond
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@tanga: if you don't get action from the casino or a response from the rep then I'd suggest you have a look at our complaints process called Pitch-A-Bitch. See the links in my signature.
 

tanga

Full Member
Joined
Aug 16, 2012
Location
United Kingdom
@tanga: if you don't get action from the casino or a response from the rep then I'd suggest you have a look at our complaints process called Pitch-A-Bitch. See the links in my signature.

Thanks Max. I have a feeling that it might come to that, I have all the information ready. Will give them a few more days to respond before it comes to that.
 
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